Ribai Hotels -Riohacha

El personal muy agradable excelente atención

Que el parqueadero está por fuera del hotel

Duvan, el chico de recepción, fue increíblemente amable con mi mamá que es una señora mayor, ayudándole a realizar el check in y solucionando que pudiera cenar, dado que ese día el restaurante del hotel estaba cerrado.

Todo estaba bien.

La amabilidad del botones

Nada me disgusto.

Ubicación y el personal

Muy desmejoradas las instalaciones y el aseo 0, tuve problemas con las habitaciones asignadas, me asignaron 3 y cada una estaba desaseada.

Excelente Atención del Personal muy atentos y serviciales.

Es completo en lo que ofrece

Muy básica la habitacion

Excelente servicio y atención ☺️

La atención del personal. Disponibilidad de parking.

La ubicación. Zona comercial. Muchos ruidos. Lejos de la playa

La atención del personal

El desayuno muy básico, habitaciones pequeñas.

Atención

No servicio de cable

La atención sin lugar a dudas es lo mejor que tiene este hotel. Todo el personal increíble, super atentos en todo!

Lo único que no me gustó es que me hospedé poco tiempo :)

Very good

Stairs

Central, el desayuno no a todos nos daban lo mismo, varias personas tenian menú diferente

Varios problemas en la habitación con la luz, demasiado ruido y muy encerrada la habitación

Nada me gusto

El parqueadero queda bastante expuesto.

Bueno precio.

En una zona poco tranquila y con mucho comercio

El trato del personal

La ubicación

buen desayuno y organizado el hotel

mas variedad en la comida

Tiene buen precio y el personal es muy amable

Las habitaciones son muy pequeñas y el menú del restaurante para almuerzo y cena es muy limitado lo que está disponible vs lo que ofrece la carta

Nada en particular.

Nada en particular.

Cómodo, Limpio .

El hotel cómodo confortable

El personal, debe manejar bien el servicio al cliente, en el restaurante hay un mal elemento, es la segunda vez que reincide, ya es su costumbre

Super comodo

La atención del personal muy buena, de verdad muy amables.

En lo único que diría me pareció desagradable fue que en la ducha el agua se empoza y es cuando entro en crisis por los hongos.... Logré descansar aunque se sentía algo de ruido pero al menos para mi fue tolerable.

Atencion

No tiene ascensor

Not remotely close to a hotel, something more like a dumpy hostel that pretends to be a hotel. I could just point out the fact that the shampoo and soap come in baggies, the towels (floor mats included) are cut in half, no hair dryer, hot water, it’s lit by clinical halogen lights, the room feels like a dungeon, and lastly the breakfast and breakfast room look and feel like a down and out prison cafeteria. The breakfast staff needs customer service training as they are completely and appallingly rude, but I think I may be asking for too much by that.

La tranquilidad a pesas de estar inserto en un sector comercial

I can find everything easily in the street as far as shopping

The room was to small very unfortable and not hot water...also not elevator up to the 3rd floor vía stairs 😑

limpieza impecable

No habia television

We went to La Guajira for a few days for some cultural business and also enjoy the festival "francisco el hombre", we also showcased what we can offer, so we had allot of prepping to do. The staff was amazing, helping us getting our luggages & tools up the stairs, but what amazed me more than anything was the kitchen staff, they welcomed us and allowed us to use their kitchen to do our prepping, and most importantly they helped us with the prepping, they were very friendly, very open to learn and very open to teach us what they know. I loved everyday i was there, and enjoyed every second with the kitchen staff. 5 stars for me, for the wonderful experience!

There are so many better places in Riohacha than this one. However, if you’d like to go to a place that gives you noise, cold water, poor breakfast and bad, shaky furniture then rush to it. Windows would not even shut down adequately and location is not great either Service is ok, that’s the upside. But frankly that’s a very meager point compared with all negatives. Again, there is so much better around for similar price.

It was our first time in Riohacha and we decided to go and stay in Ribai hotel since it is new and very affordable. Other hotels will be more expensive since they're in front of the sea, however, we weren't looking for that since you can't bathe in Riohacha's beaches (little polluted). As I mentioned, the hotel is almost new so all the facilities are really neat. One important thing is that the hotel doesn't have elevator since it has few levels, furthermore the rooms start at the level 3 (which they call level 2) since the hotel start in a higher level (2) as the first floor has some stores. When you arrive you'll see the huge sign of the hotel and the stairs at the entrance, these stairs will take you to the lobby, restaurant and auditoriums, after the lobby you'll find the stairs that'll take you to the rooms. So I wouldn't recommend this hotel for the elderly or people with knee/legs problems since you'll have to climb a lot of stairs. There's a little space in front of lobby with computers and internet so you can use them. I didn't get WI-FI inside my room but I never asked at the lobby for this either and to be honest during my stay I preferred to use my data. I suggest to ask for this as soon as you get there (or if you're calling the hotel). The staff is super friendly, as there are a lot of stairs they helped us with AAAAALLLLL our bags and trust me they were many since we were a huge group. We even had great conversations and they recommended places in town to visit, during our stay we always were greeted with great smiles but of course because we were friendly as well since the beginning. Please don't forget to be kind to staff people! During my stay I saw others treating staff like they were slaves, that's not ok at all!! THey work hard and in my case I can't complain AT ALL about the people who offered this service. The food was average but delicious!! I had terrible experiences in Santa Marta or Cartagena where food was really simple/disgusting, however, at Ribai Hotel they offered a delicious menu during our stay. Don't be afraid to ask if you want something changed. In my case I'm not used to eat tons during dinner, the menu that night was a lot of food (smelled soooooooo good) but I just wanted coffee and some bread, I kindly asked if I could change the menu and they did it without problems :) Still if you don't want to eat at the hotel restaurant you can ask at the lobby since there are some restaurants around the place. We stayed on level 2 (actually third floor) where there were a LOT of rooms. Our room had 2 big beds, they were super comfortable! Other things were: closet with hangers, fridge (we didn't use it and it was empty), AC, bedside table, lamp and a big TV, as you can see it has the necessary things for calm staying. Our room had a small window but we didn't pay attention to it. The bathroom has an average size and came with everything needed: towels (4, 2 for body and one for feet/floor and one for hands), shampoo, conditioner and soap. I had to mention that everything was perfectly clean so there's no complain at ALL either about the rooms. We mostly used the hotel for resting during our trip since we were mostly outside visiting beaches but there was no noise in our room whatsoever. I saw people mentioning the place is dangerous since it's in the centre, however, I could walk at night without problems, yes at some point all stores are closed but usually people is not going around at that hour, during early night there's no problem to go take a walk and visit the stores. During the day is very lively (noisy as well but not a bother for me) outside, all stores are open and there's a lot of people everywhere. Near the hotel there's a big store where you can buy food and drinks very cheap (It's called Caracas). You can walk to the beach and camellon from the hotel, it's a great walk and you can check more stores while doing so. I really liked this hotel and I've been recommending it to all my friends and relatives who are interested in visiting Riohacha. Everything was clean, food was delicious and staff were friendly. I hope to visit this hotel once again in the future!! Thanks for the great service.