RedDoorz Plus @ Castle Chateau Iloilo

I don’t like at all. The place is close

The place is close and I have to find a place to stay

Needs some renovation as rooms are a bit tatty

All staff are truly amazing, incredibly supportive, and very cooperative. We had a profoundly enriching experience at your hotel and are eagerly looking forward to making another reservation soon. 👌👍👍

Location

Old and lack of upgrades

Location is great, if you like being near the ferry port, a couple of malls.

The staff accomodated our request for early check-in although it was subjected to room availability. The swimming pool was great too, and had pretty lights at night. The facilities such as the pool bar and cafe were good too. I enjoyed the massage as well. I also liked how we could get water at the floor instead of bottled water as it is more convenient that way.

The pool tend to have a lot of insects but it can be cleaned upon request

Fantastic location by the river and the Province Capitol. Room with a balcony, rooftop and 360° view of the city. Swimming pool, bar and a small restaurant, great staff.

n/a.

location

i tried to get a massage one hour before the closing time, they denied me of the service as they said they are tired already. they want me to walk 5 minutes outside the street to go to the other massage place. Frustrating.

Very nice high end place but rooms are quite old and not bey well maintained and cleaned

No fridge.

The hotel provided good value for the price we paid for our 3-day stay. Its location was convenient, as it was easy to access jeepneys and close to an esplanade and some tourist spots. The food at the hotel’s café/restaurant was delicious, but the best part of our stay was the friendly and approachable staff ❤️

No major issues, everything was satisfactory for the price.

It's close to my training site

Nothing

The room is big and comfy

It was good and can’t complain

Service and considerations to our needs. Amneties, foods and the swimming pool which our kids love so much.

The weather. ☹️ Rainy day thus we get out of the pool early.

Location is really good,Room is old but clean and spacious.Staffs were nice and approachable.Easy for public transportation.Pool and bar is really nice and cozy.

They only accept cash.No refrigerator in the room for hot country like Philippines refrigerator is a must.

location is good

bed is bad, separated for couples, floor is dirty, towels are old & dirty. the bath mats is too old & dirty like a rug

Convenient location. Clean. I LOVE the little cafe….especially their breakfast and unlimited coffee!!!

There was not anything to dislike.

clean and nice staff

nothing

Ambiance

Staff are friendly and accommodating

None

Polite and helpful staff

The room is clean but not very much as there was an unpleasant smell in the room that seems like water from the toilet, or maybe there was a leakage outside the window from rooftop rain that the smell goes in the room. Nevertheless I am still satisfied coz Im only staying for the night and at the day Im travelling around the city

The staff are good and friendly and easy to access everywhere

Good place to relax

Location was great

Castle Chateau Iloilo is located at the heart of the city, walking distance to museums (Museo Iloilo and National Museum Western Visayas) and Malls. It's a few minute drive from Robinsons, SM and Festive Walk Mall. There is also a bar on the ground floor of the hotel. However, due to our busy schedule we were not able to check out their pool. The hotel design is literally like a castle. I love how approachable their hotel staff and how they searched for the nearest beach that they can recommend to us as a tourist since we did not push through with our Guimaras and Gigantes island trip. The guard also always secure our parking slot. Our whole stay in the hotel went smooth and without any problem. The family room that we booked was also very spacious, to think that it's just me and my friend. Our room also has two balconies which is really cute. I like that even though it's located in the heart of the city, I did not hear any noises in the room from the main road. I'd definitely choose this place again when I return to Iloilo.

The location is good. The front desk and personnel were nice and very helpful.

We did not stay in our booked hotel room due to itchiness from the beddings which probably be from bed bugs or dust mites. We had to check out in the middle of the night due to the discomfort we encountered.

Clean, big, comfortable!

No room service unless asked.

Centrally located

Kinda dated

The staff were great

Room could have been colder

Aside from the very pleasing outside look of the place, we chose this hotel for its location. It is near Museums, Malls and is also a walking distance from the Instagramma Walls. You can easily point out to jeepneys and trycs where you want to be dropped off by asking if it’s around the route of the Capitol, Museo Iloilo or The Atrium. The staff are also very friendly and the place is clean, we had dinner at their Wander House Café and we especially liked their Cucumber Lemon juice. We’ll definitely stay here again if we go back 😊

The aircon

The toilet , not easily flushed stool

Contacted property via Booking.com many times to change dates, no response! Contacted Booking.com who told me to contact property directly, they told me I had to go through Booking.com, I did many times with no response! Just out my money with no attempt to make it right! Very unprofessional

I always check in here many times the staff are very accommodating and friendly and very accessible. It's always worth it to stay here, and there's a Wander house restaurant next to the hotel more convenient

Location and good staff

No

Good location close to the port and great pool. Handy to have a cafe and pool bar so no need to go out for food. Staff were very friendly and helpful. Room had great amenities, including kettle and toothbrush!

The bedsheets and floor were quite stained, although otherwise everything was clean

Regular local run place Resurant had good variety Kind Staff . .... Location access to area

It was all near to all the places we wanted to visit.

None

It's a very nice old renovated hotel. The service and the place are very good 👍

I recently had the pleasure of staying at the property and my experience was nothing short of exceptional. From the moment I arrived, the staff demonstrated unparalleled friendliness and accommodation. The check-in process was smooth, and the reception staff went above and beyond to ensure I felt welcomed. Throughout my stay, every interaction with the hotel staff was marked by genuine warmth and a willingness to assist. The level of service provided by the staff truly set this hotel apart. They were not only friendly but also incredibly accommodating to any requests or inquiries I had. Whether it was recommendations for local attractions or addressing minor concerns, the staff handled everything with professionalism and a smile. The rooms were well-maintained, and the attention to detail in cleanliness did not go unnoticed. The hotel’s commitment to providing a comfortable and welcoming environment was evident in every aspect of my stay. I highly recommend to anyone seeking a delightful experience with friendly and helpful staff. It truly exceeded my expectations, and I look forward to returning on my future.

Very Accessible and Convenient plus its ggreat value for money

Stayed during Christmas time and the view from our room was Iloilo Capitol grounds. It was beautiful.

We didn't eat at the hotel, but the location was good and that alone made us get to where we had to be on time. The check-in was relatively pleasant, even if we already arrived at 23:00.

The hotel was a bit lacking in terms of service. Particularly where they were not able to accept cash that time, and they lacked toiletries we could have used. Also, it was a bit awkward as the guests were quite loud.

Booking ,family room and twin bed ,no family bed,all twin and one book good for 6 guest, really I'm disappointed

Nil

The location was perfect, in the city center. Room was big and spacious, beds were comfortable. Staff were very helpful and friendly.

Room wasn’t being cleaned during my stay.

I was expecting a normal sized room for 2 but daaaaang! they gave us the room about the restaurant which is waaay to big haha but it was a great experience, we had a great view from the balcony, lots of windows, the bathroom was huge! The staff was sooo friendly as well.

Parking space. They had a birthday party going to at the restaurant so the parking space was packed. Pretty much a lot of shared spaces with private guests

The security guard during our stay is not good with instructions or I must say makes every movement hard. Made us very difficult to maneuver our car for parking and exiting.

Nice hotel,fantastik staff,nice pool,nice location,clean room.

Nothing. Just good👍😃

Pool

Irish at the frontdesk staff was professional, acoomodating and informative. A person to keep despite the long hours worked. I highly recommend her diligence.

Room was very spacious. Staff were friendly. Bottled water was provided every day by housekeeping. We extended our stay and the staff were helpfully in showing us the cheapest way.

The toilet was very difficult to flush (room specific of course). Room was basic and weirdly laid out. The Wi-Fi was very bad in the main part of the room, needed to go to the door for signal.

The cleanliness and good stuff

The drain in my bathroom is clogged

bad