Black Mustang Hotel

Upul et son ami ont été adorables avec nous. Nous avons eu de la chance, la chambre était prête à 9:30 ce qui nous a permis de nous reposer un peu avant de commencer la journée avec le décalage horaire. Le petit déjeuné était très bon et copieux ! Ils nous ont arrangé pour louer un scooter et nous avons aussi dîner dans leur restaurant en room service. Merci beaucoup pour votre gentillesse et votre hospitalité.

room was large bed was confortabel

birthroom was not clean,. bar fridge was filthy no coffee or tea served with B fast

Quiet Location

Rooms were ok.

Breakfast was bad. The lady of the hotel said she will have to charge extra to offer fish or chicken curru to have with string hoppers. She also said either fresh juice or tea/coffee and not both. AC was not working properly.. Not worth the money we paid.

Cichy spokojny hotelik na uboczu

Duże pokoje. Cicha okolica.

Słabe śniadanie, chyba że ktoś lubi jeść tylko na słodko.

Staff molto accogliente e disponibile

Struttura bella, ma con scarsa manutenzione in quanto alcune aree comuni sembravano parzialmente in disuso.

Zelo prijazno osebje!

The staff was friendly and kind and the beds were comfy. The food was really good.

The whole room was covered in dust and the A/C didnt work. It turned out that the A/C filter was coated in dust dirt and grime. I cleaned it and put it back. And there were gecko droppings on the tea making tray.

Güler yüzlü personel.

1 gün konakladık sevmeyecegimiz bir olay olmadı her şey güzeldi

Rom er greit men ingen varmtvann

Frokost er ikke så bra

Wir waren dort 3 Nächte und uns hat es gut gefallen, das Zimmer ist recht groß und hatte alles was in dieser Preisklasse zu erwarten ist. Besonders gut hat uns der engagierte Mitarbeiter gefallen, der immer half und ansprechbar war. Das Hotel ist etwas außerhalb, was uns eher gefiel, in 20min ist man zu Fuß auch im Ort.

Es gab Abnutzungerscheinungen, die aber in der Preisklasse okay sind, das Hotel wollte wohl mal mehr sein.

Das Personal war außerordentlich freundlich und hilfsbereit. Die Verständigung in Englisch war gut. Die Unterkunft liegt 8 Minuten zu Fuß von der Hauptstraße entfernt, sehr ruhig und ländlich. Direkt gegenüber ist ein kleiner sehr freundlicher Kiosk, der kaum Wünsche übrig lässt. Unser Zimmer war geräumig und hatte einen schönen Balkon. Das traditionelle Frühstück war sehr gut und abwechslungsreich. Jeden Tag gab es frisches Obst und Manusha hat uns verschiedene Früchte zum probieren gegeben.

Unser Zimmer war in einem nicht so guten Zustand und würde einen neuen Anstrich gut vertragen. Leider empfanden wir die Bettwäsche als auch die Handtücher als nicht so »frisch« – natürlich waren sie gewaschen, aber sie hatten Flecken.

Personal amable

Falta de limpieza por todos lados, las toallas dejaban mucho que desear. La cama olía fatal (de no cambiar las sábanas) y el baño no estaba para nada limpio. Nos encontramos objetos personales de otros huéspedes detrás de la mesilla (señal de que no hay mucha limpieza). El agua que te dejan en la habitación es del grifo. Te ofrecen cena pero es muy escasa. El desayunos más de lo mismo. Sinceramente, no repetiría.

The building is new. Bedrooms are big. Stuff is very helpful. The location is good. It is a very good hotel for its price

The bathroom is not that good. But for the price it is a very good

The place looks nice

We booked a room for 5 and we got there and they said we only have room for 4 so they put a mattress in

The location was very quiet and calm, away from the noisy city limits. Good architecture and a recently built hotel. Clean environment and full of greenery.

We thought we would receive an English breakfast with bed tea in the morning. However, they have only prepared papaya juice, a fruit plate, some milk rice with sambal and dhal curry, along with some peas, which is unacceptable. Hot water was not provided to the bath area, and difficult to get a shower with cold water at night as the bathroom roof was open to the environment. Lunch and dinner are not prepared at the house. However, you could order from the owner's restaurant located in Dambulla town. We have experienced a power cut during the stay, and the hotel generator was run for about 3 hours. However, the diesel-powered generator is not capable enough to provide electricity to operate the ceiling fan or the air conditioning machine. Although the wifi is available in the hotel, we had to ask for the password from the service guy. But, we could not connect to the written network as it was not shown in our device.

Room was large and spacious. Location was good and near to the city.

The door lock in the room was not locking properly. There were some electrical cables near to the coffee making setup in the room which were completely unsafe and not properly insulated.

Everything was nice. The hotel was clean and the hotel staff very friendly and at your service whenever you need something. They were fast. The hotel owner also has a restaurant in town and all the food recommendations!

/

Friendly and happy staff and beds were comfortable and good breakfast.

Clean room with nice view, friendly staff.

The location and friendliness of Frontline staff members.

The arrogant owner who does not understand the needs of the customer. He attributes all of his dysfunctional problems to the government , the city Council of the Electricity Board. One of the workers acknowledged that the air conditioners have not been serviced for a long time. Repeatedly broken air conditioner lets the customers down under high temperatures. The owner should have established generated rather than blaming the government for electricity cuts. One tap out of the two in the bsthroom was broken and leaking water straight onto the bathroom floor. The intercom that facilitates communication between the room and the reception had been broken. I strongly recommend anyone who values comfort and convenience not to go to this place. I do not agree with the ratings the booking.com has given to this facility. If I were asked to assess this place, I would have given them only 3.

Everithing

Customer Service

Food options were not that great

Staff was very engaged and attentive. They prepared sri lankan breakfast when we liked to have it. We had a nice terrace. Good air-conditioner.

Wifi was really bad. It worked only sometimes, but when it wasn’t working, staff shared their hotspot with us. We had a problem with a leaking sink but it was quickly resolved. Location is a bit far from the main street, at night we had to take tuktuk because it was very dark and scary to walk.

Just a couple of min from the main road, in a very quiet area. Great staff members!

There was just some problem with the internet, other than that nothing:)

Big ans confortable room , staff helpful

Food could be improved

Very friendly staff, even with a language barrier they helped us to arrange travel/driver to our travel destinations. Good breakfast (Sri lankian), place is on a good location, outside of a busy city street, but only a short walk to it. Rooms have a fan and AC, mini fridge.

WiFi was average, however same can be said for almost all Sri lankian hotels we stayed so far.

The location was just a short walk to the town but on a side road overlooking greenery. Quiet and peaceful! Sometimes the call of peacocks. The breakfast was fantastic and they were able to accommodate our dietary requirements. The owners and staff could not have done more to make us welcome and to assist with absolutely anything we requested.

The Hotel is located in a very quite location. The staff was very nice. The rooms were very clean.

The room was clean and comfortable. I enjoyed staying at this hotel.

Nothing special.

The room was large and well presented. We had the end room which had the benefit of large windows on two sides with a balcony. Lovely rural setting but still close to town. Lovely breakfast and kind staff. Definitely recommend this property

Nothing

It was one of our best stays in Sri Lanka. The room was modern, spacious and clean. Staff was very attentive and breakfast was great. We really like a spacious balcony. Location is good, close to main street, but far enough to enjoy peace and quiet in the nature. I would definitely stay here again!

Staff was very kind, friendly and helpful. We had a really rich and tasty breakfast.

The smell of desinfection in the bathroom was too intensive.

owner also had a little child, so we as family felt very welcome and they had toys for our boy, was very cool Breakfast is srilanka breakfast, but very good very friendly stuff and nice room super location

Open bathroom

Everything is good

New facilities and they serve super tasty local food. The family that owns and runs the hotel was super friendly. We spent one night there and it was very pleasant. We recommend it.

Simple and honest accommodation

Some of the rooms had an outside bathroom and it would be nice to know this when you book the room. Even the rooms that don't have an outside bathroom are not ermetically closed, so we had a geko in the bathroom. The breakfast served was only srilankan breakfast and a platter of fruits

The staff was very friendly and supportive. Close to all attractions in the Dambulla and Sigiriya areas at a fraction of the cost the Sigiriya hotels charge you.

A swimming pool would be a good addition to the property.

Beautiful accomodation, warm, helpful and welcoming staff, great breakfast, I definitely recommend!

Their arrangement was good.

Their communication skill particularly in English is very poor.

Location is nice, food is delicious but bit expensive

Bed sheets were not new, yellow patches were there, there is no hot water. Not newly painted.

The host and the view from balcony, room was clear as well :) breakfast was amazing!

Wifi is very bad here

- the person who handled everything with me was super nice, very helpful and cheerful, it really makes you feel welcome. - pretty new building and new infrastructures - very clean, had everything one might need and the room was big with a nice balcony

- this is not really a negative thing, but just a heads up. the road from the main street to the hotel takes about 15min if you come walking, has very little to no light and if it rains there's a lot of pools. So dont be dumb like me and take a tuktuk

Supercool hosts, cosy place, near the jungle, not inner city, breakfast was excellent. Rooms are clean and comfortable. Highly recommended.

There's nothing. If you are affraid of the noises of the jungle, plug your ears!

This is best hotel I've ever stay... Very clean n love the open view bathroom concept.. the owner very friendly.... Highly recommended...

Nothing

Nice place & very calm. Staff was very friendly and nice welcome. Clean environment. Food was delicious.

None

Quiet location, kind staff.

Nothing

The hotel is located amidst a peaceful wild setting with vast stretches of greens. This positioning augers well for travelers who use Dambulla as a base for exploring Kandy, Anuradhapura, Polonnaruwa and Sigiriya. As the property is managed by a family, we never felt like staying in a hotel. The rooms are spacious are provided with attached private baths and balconies. Second, major advantage is the option of eating in-house. The meals are prepared with fruits are vegetables grown organically by the hosts. The staff is super helpful and the hosts are mindful of the many needs of the guests. Black Mustang made our 4-day long Dambulla sojourn all the more memorable.

None as such

The staff were very helpful and nice, the room was excellent - felt very clean and comfortable.

It’s not in the city itself, so you need to get Tuktuk to get out

The location was far enough away from city noise yet close enough to all we needed.

The plumbing in the bathroom needed a bit of work.

Great service, also very beautiful breakfast location

Beautiful hotel, very helpful staff and excellent breakfast. Dependable for both information and arrangements for local tourism. Very reasonably priced

Towels, tolerates and coffee/tea supplies were in short supply or not available. Do not accept credit cards

The hotel is very clean with a nice design. Our room had 2 balconies which were very nice. The staff was very helpful and kind. We needed to leave at 04:30 am to go to the rocks so we asked for a little snack and they prepared us a lunchbox. Everything was clean.

Great hospitality from the staff. Very friendly and attentive. The breakfast provided was very good. The general upkeep and cleanliness of the property was good.

The access roads to the property weren’t in the best condition. Though this may be out their control.

Superb host, very accommodating, excellent value for money. Facilities only 2 years old

A little distance from the town but that made it peaceful

Very clean, host were amazing and kind.

I loved the private outside shower and bathroom with the fresh air, and the staff were very amiable! The breakfast was also amazing!

Had enough space in the room. All cleaned and comfortable. Had a nice time there. It's a family owned business and the owner treated us in a good manner. The food was tasty too.

Nothing special to mention. They can add one meat option for breakfast together with other items. Also, good to provide shower gel in the bathroom.

Our night in Dambula was very nice. The room had everything we needed. Dinner and breakfast was great - especially the new outside dinner spot.

Very good value for money. Large room with very comfortable beds. And the best thing is the kindness of the family that manages the hotel.

Nice and calm spot helpful staff

Sitio tranquilo, agradable y nos han atendido estupendamente.

Very clean and modern. Very friendly and helpful staff

Our stay at Hotel Black Mustang was excellent. The room was very clean, calm, and quiet, providing a perfect environment for relaxation. The food was delicious, and I found the room to be a great value for the money. The staff were friendly and accommodating, and the owner was very friendly to us. Additionally, the view from the balcony was lovely. I have no complaints at all and highly recommend this hotel.

This property is in a nice spot, walking distance to the main strip but far enough back to not hear traffic or mosque noise. Breakfast was traditional and lovely. The view from the room was nice. There was a verandah with chairs to sit in to relax. The shower is great and there is a nice view through the window. They offer parking outside reception. The room is spacious. If they were able to improve some of the items I’ve mentioned below this would be a great hotel.

On arrival reception had no idea we had booked online and called their manager 4 or 5 times before it was resolved. We chose this place as we had driven all day and were exhausted, they advertised they have a restaurant. The restaurant was not open for lunch or dinner. There is a pump they operate that makes a loud sound and it was too loud when we were trying to sleep. The rooms are not soundproof as advertised. There was also some loud noise at around 4.30am that sounded like moving furniture. Unfortunately our mattress was badly stained in many places. The sheet did not cover the whole mattress either. There as a massive stain at our heads, the area that has no sheet. For a new hotel I was shocked as to how bad it was. They don’t have mattress protectors. I don’t know why they wouldn’t put the right sized sheets on the bed. When I mentioned the state of the mattress I wasn’t really given any form of response. The TV did not work. Staff were aware already so this must be an ongoing issue that they have not resolved. Yet they advertised as having a TV in your room. We weren’t told to not lock the inside of the door and pulling it closed before going out. We did this and couldn’t get back in. The staff member spent ages trying to break into our room. It was stressful. They surprisingly don’t have a key, for this lock.. On paying the bill the receptionist didn’t have any change at all.

Nice deck and outlook, great staff, so friendly and helpful.

Good hotel with nice views. Nice staff helpful with any questions.

Modern property. Super friendly staff. We arrived late on SL New Year’s Eve and they arranged a pizza delivery for us as the cooks had all left earlier on. We had a feast of a breakfast on New Year’s morning after returning from our very early balloon trip. Staff could not have been nicer. Loved the en-suite alfresco (very private) shower and nice balcony.

No really comfortable place to sit in reception areas ( though that is typical of a lot of SL hotels) Quite far off the main high street so can’t just wander out for local eating but would be no problem to get a tuk tuk out.

Good for stay a night while visiting Dambulla and Sigeria sites. Big parking area. Quiet and peaceful. The team is very friendly and helpful. Nice lankan breakfast.

WiFi doesn’t work well in a room

Modern hotel with really comfortable rooms and friendly staff. Everything was good!

A bit far if you are without car. We came by car, so for us it was okay

The property was just enough as I had booked for a single night stay .. for the amount I paid , I guess it was ok .

The location is remote , too distant from the main road and if you go during the night you may think you are going through a forest! The room had very basic amenities, no tv and wifi was not working initially and later they set it right .