The Address Boutique Hotel

We complained about the safe and some bulbs and TV and it was attended to duly.

Breakfast should have been inclusive. It was expensive for what it was worth. Facilities were very ordinary, with unfriendly staff. Access to the room was very difficult that I have to lift my heavy suitcase several times.

Staff were very friendly and the food was great.

La vue

Plus de choix côté menu/ propreté de la chambre à améliorer/ la télé il y avait un p’tit soucis avec l’écran

The Japanese restaurant and the room

Nothing really

Sehr großzügige Anlage. Wir hatten ein Upgrade hinsichtlich der Unterkunft. Von einem Zweizimmer Appartement zu einem Dreizimmer Appartement + kostenlos Frühstück am Wochenende.

The place is old but the employees were helpful

La k of maintenance

Nice rooms. We were upgraded to a three bedroom villa

Villa

No hot water on pool

pool

They didn't clean our room before we checked in, so we were given a dirty room with sheets that were used by previous guests. It was dirty and not a comfortable experience.

Reception service

The food was terrible. Rooms are not modern. Pictures are different from actual

Everything..

Staff were friendly

It’s dated and in need of maintenance , food wasn’t nice

Communication in English could be improved for breakfast because it's not clear what type of entitlement (food menue) is because it's not buffet style. the unch and supper menu is a bit restrictive and some portions are not adequate

The breakfast was American, excellent. I was english speaking and the staff though strong in french were excellent. The location though far from the beach was very good. It is surrounded by trees, excellent. I arrived early for check-in with no room availability but they managed to squeeze a place for me to freshen up.

The wifi setting up procedure gave me some challenges, they should reduce it to only one name password. The separation of the toilet & bathroom was a bit problematic, it is an old setup.

Personnel à l'écoute. Ils sont tout le temps disponible. Mon air conditionné avait un petit problème qu'ils ont réparé immédiatement. Ils s'adaptent également à vos demandes. Très bien

The only unusual location. Beautiful grounds where possible to walk.

Some staff unhelpful. Groups of men hanging around by the pool changing out of suitcases. No spa available, not other entertainment. Not possible to walk around the grounds as route overgrown. No local beach to swim.

Le seul sujet pas de buffet petit déjeuner mais tout sur commande. Ce n'est pas attractif et souple... Dommage

Dirty

Dirty

The Japanese restaurant food was excellent.

Location. Far from the sea with no access to the sea.

Comfortable for business trips, as it has lots of available space to use as office (even meeting rooms).

Expensive restaurant.

The staff were friendly and professional. Especially from desk staff.

The place is seriously dirty. Needed to clean everything. Door handles, light switches, kitchen cupboards were dirty. And 1 bathroom was not working. We reported, it was fixed for 1 day and then the flush stopped working. The entire unit smells of sewage. Really bad and disgusting. If management can concentrate on just cleaning, this place could be amazing.

The apartments, the vibes and the restaurant food

The cleanliness was a little bit off, the cleaners rarely came and even then, hardly cleaned the place.

On Site Restuarant

Good

Food should be inclusive with booking.

Pas grand chose.

La femme de ménage n’est jamais venu. Nous avions demandé des pantoufles et des serviettes propres que nous n’avons jamais eu. Le sol était poussiéreux. Il y avait des lézards dans la cuisine

Not bad

Same breakfast option everyday

This stay was extremely disappointing and nowhere near the standard we expected. We stayed for one night with friends and booked the Half Board (HB) option, which turned out to be a complete waste of money. Dinner was imposed as a set menu with very limited choices, even though the hotel was full. Options were poor, and the overall experience felt cheap and restrictive. This was particularly frustrating as we had stayed here before and the difference in quality is obvious, the hotel has clearly gone backwards. Restaurant service was painfully slow. The place was clearly understaffed, drinks took far too long to arrive, and the entire dining experience felt poorly managed. This is not something guests should have to excuse or tolerate. Breakfast was just as bad. The buffet had very few options, the coffee machine was broken, and the omelet we ordered arrived so late that we were almost finished eating by the time it came. For a boutique hotel, this is unacceptable and poorly organised. The only positive point was the reception staff, who were polite and welcoming. Unfortunately, that alone cannot compensate for the overall experience. In summary, this hotel does not deliver value for money, and the Half Board option should be avoided entirely. Based on this stay, I would not recommend this hotel to anyone expecting decent food, efficient service, or a well-managed dining experience.

Nice view from my window. Great location. Had a nice massage.

All was good, just wish the staff would communicate at breakfast. I had to keep on asking for cooked breakfast every time that I wanted something.

Localizarea într-un spațiu și zona f frumoasă, totul verde, foarte aranjat și exotic, în mijlocul unei lagune, cu vedere la aceasta și la ocean. Bineînțeles trebuie să ai o mașină sau să folosești un taxi pentru a te putea deplasa la diferite obiective sau plaje.

Totul a fost f bine.

Appartamento su due piani con 3 camere e 4 bagni, perfetto per 4 persone, molto spazioso. C’è il ristorante che permette di avere colazione e cena, non abbiamo mai usufruito della piscina

L’appartamento non era molto pulito e avremmo voluto un cambio in più degli asciugamani. La posizione non è comodissima ma se si noleggia una macchina non ci sono problemi. Per il prezzo pagato a noi è andata più che bene

Everything was excellent!

Mosquitos!😁

Lieu atypique. L endroit est incroyable. Le personnel très gentil. Le resto japonais est top. Le personnel du spa est top aussi.. Le tour en bateau est sympa aussi. Le gros intérêt est la situation originale à port chambly. L'entrée de l'hôtel est magnifique et l'accueil très chaleureux.

Location & scenery were amazing

The buffet dinner, no choice for menu

New Years Eve Buffet was excellent and the setting for dinner was beautiful, well done - all other meals were great except for the Curry Buffet - it did not feel authentic, felt like it was left overs made into curry but overall a great 2 days to chill and relax. Great spa. All the staff were super friendly and helpful. Good team of people.

The staff members were very helpful

The apartments are not 4 star they are 3 star if not 2 star

L’accueil du personnel

Propreté laisse à désirer avec une odeur dans une des chambres ainsi qu’une saleté apparente et une vétusté avancée. La piscine avait un niveau de clore trop élevé ce qui a entraîné picotements des yeux anormale Prise électrique sortie du mur, rideaux étrangement sale à la base Hôtel semblait peu fréquenté mais les parties communes étaient propres.

The hotel was very good in terms of service and views, but location is a disadvantage.

Location, cleaniliness of rooms.

Une belle vue sur la mer la rivière, lieu paisible. Appartement grand, cosy. Personnel disponible et l'écoute du client.

The property is quiet with 2 very good restaurants , a spa and a gymnasium, the proximity to Port Louis and public beaches is a plus. The staff was really friendly, helpful and professional, their presence made up for the stay.

The property could use some refreshing, an upgrade and the cleaning service should do a much better job to be amongst the 4 stars category; in my room some furnitures were stained and had no longer any business being there; the TV didn’t have any channels to offer; the breakfast buffet came somewhat short in just about everything, for example, the coffee served from the coffee machine was far from the best quality.

The room was dusty. My pillowcase had a hole. There was mold on the curtains. When I shared feedback this wasn’t attended to. There were better options at the same price point. The hotel has been poorly maintained.

nous avons beaucoup aimer le lieu qui ressemble a un petit village très agréable et reposant

le bruits des travaux a proximité de notre chambre et le réveille trop matinale le dimanche matin par le personne de ménage qui souhaité faire notre chambre

La gentillesse du personnel Le restaurant japonais

La literie, la propreté, les équipements, la décoration sont très médiocres. Le carrelage dans la chambre est ébréché. La propreté n’est pas à la hauteur. Le buffet du jeudi était plus que médiocre, le petit déjeuner était décevant. Nous avons attendus plus de 20 minutes pour un café car la machine était en panne. Les omelettes manquent de saveur. Le choix n’était pas au rdv. Les produits d’hygiène sont peu nombreux. Pas de dentifrice ou brosse à dent. Pas de soirée le week-end, juste un pianiste qui est parti à 20h30 au grand max. Très Triste pour un week-end sous les tropiques!

GOOD

The worst place I have ever stayed in nothing to like!

The place is very dirty! The staff are thieves and the managers do nothing about it. My sunglasses got missing in the spa after I left them for less than 5 minutes when I reported to the management team they watched the cctv and they said I can go report to the police the day I was checking out, knowing very well I was flying out the same day. The five stars reviews are fake as they force people to give them 5 stars reviews, Danish a waitress at the restaurant literally selected 5 stars while I was about to give them a review as he requested and asked me to scan the qr code for the review I immediately stopped him and said I will write at my own time. The building is extremely dirty and the rooms are dirty as well. The lake is full of algae not a pleasant sight at all! The food I ate at the restaurant was cold! Gosh save your money don’t book this place!

The room was comfy and spacious

Some lack of security lights

Rien...

La première chambre très sale, visiter d'autres dans même état avec des nids de guêpes la 5eme peut convenable toujours avec des nids de guêpes on m'a conseillé de ne pas ouvrir la fenêtre.

Peter and Jeff at Japanese restaurant and all dinner there

The fountain need to change and more music 🎶 in the resort, the red piano is fake

الفندق جميل وإطلالته جميلة فيه مطعمين

الفطور غير متنوع ولا يحتوى على أصناف عديدة والموقع بعيد عن المركز ويحتاج الي وسيلة نقل

Beautiful

Always need taxi to go somewhere

All over the hotel its smells food all day like fried food

الموقع وتصميم الفندق

قديم السرير يطلع صوت والمكيف مايبرد زين اوقات

Great location and close to the city centre.

Very dim lighting during the evening in the common areas which might be problematic for those with visual issues.

The view from my room was amazing

The food was horrible

Good hospitality and atmosphere is relaxing.

The whole place is like a castle which has many places and aspects for the guests to explore. And the Kayak experience provided for free was exceptional. Breakfast is good and the Mediterranean restaurant is very good.

Location not good, far from city centre and there's no facilities around the hotel. Japanese restaurants is not ideal for Asians who are used to authentic Japanese food.

Had a good time there and the gala dinner was delicious 😋

No show or fireworks

Beautiful apartment, surprised by the private pool, spacious

Not enough crockery

Location was good

Bathroom door latch was broken and was not repaired despite making the staff aware . Strong smell of something frying comes as soon as one comes out of the room . Extra bed was very uneven and difficult to sleep on

Very goood

The bar closing very Early

We had a terrible experience here, broken floor tiles in the room(I cut my foot on them), broken shower head, cracked tv screen, air conditioning was leaking water all over the floor and a wooden closet, that was moldy. The bed mattress had a dent in the middle, must have been extremely old. I could go on and on. The room was extremely noisy. The whole experience was disgusting, and wasn't even cheap. For the love of god, please save yourself the trouble and under any circumstances don't go here. The hotel is in the middle of nowhere, without any access to a beach, so you need to rent a car to go anywhere. We had to change hotels, couldn't bare it. I travel a lot and never had an experience this disappointing.

Staff were helpful and accomodating

Location is a but far from activities and beach. Nothing within walking distance

Large and modern rooms with pretty decor and great vibe - very relaxing. Great restaurants and nice, clean pool with lovely sunset view over river. Friendly, polite and helpful staff, Would definitely stay there again.

Felt a little understaffed at times - shortage of towels and toilet paper.