Starfall Lodge

Clean and had great facilities Friendly staff and the shuttles were exceptional

The toilet paper was very thin

Everything! Great location, great staff, facilities were extremely clean. The room was far larger than expected. The shuttle service was unexpected but absolutely awesome. Would 100% stay again.

Nothing! We loved everything.

Friendly staff made the stay comfortable

Breakfast was below average.

Exceptional communication and very easy to book. A functional property that met my needs. Good location and very friendly staff.

Very expensive for the quality of room and facilities

Loved the lodge and the unpretentious family and communal shared spaces which lead to easy conversations with other guests and the staff. Speaking of staff - Starfall lodge staff couldn't do enough to make our stay comfortable and enjoyable. They lived amongst us and provided local insights on where to go for skiing, eating and other. The convenience of having transport available to drop our large group to our selected snow field or restaurant made life easy. Open spaces around the lodge were snow fight central and a snow man's heaven. The lodge is central and an easy walk to shops and restaurants. All 12 of us loved the time we spent there.

Everything was perfect, from the location, the staff, the cleanliness, the communication and the shuttle bus services to the slopes and back and dinner services!

Nothing

Staff were super helpful and the shuttles provided to ski slopes and other pick up drop off locations were fantastic. The partnership with Rythm ski hire was also really convenient.

The staff were friendly and so helpful, the shuttles in the morning for skiing were fantastic and the evening shuttle drop off for dinner was great. The beds were super comfy and breakfast was good for setting you up for the day. We were within walking distance of an excellent supermarket and you can cook your own food which was nice for a couple of nights.

We had come from very quiet accomodation and Starfall has a great lodge vibe so it wasn't quiet in the main spaces. Not a bad thing as you got to meet other travellers, but if you are looking for quiet this might not be for you unless you are happy to hang out in your room.

The staff and accommodation were fantastic, with service available making our stay enjoyable and easy

There is nothing to critic at starfall lodge, everything was perfect for us and our stay

Clean neat warm friendly

Staff were great.

Great team of staff, great breakfast/coffee, just a nice and friendly vibe.

Starfall Lodge is run by the friendliest crew in Hakuba. They go out of there way to pick you up from the train/bus station, drop you off at one of five ski resorts and drop you at dinner in the evening. They also serve a tasty breakfast complete with lattes, fresh fruit and eggs that will have you filled up ready for a day on the slopes.

This is a shared bathroom/shower situation but this very common in Hakuba. Tbh the facilities were always spotless so it was obvious someone was always keeping it the facilities tidy.

เจ้าของบ้านน่ารักและเป็นกันเอง Staff ก็น่ารักมากให้คำแนะนำดีมาก ที่พักสะดวกสบาย อยู่ใกล้ Starbucks สามารถเดินไปได้ รอบหน้ามาพักอีกแน่นอนค่ะ

The staff are super friendly and made our stay as comfortable as possible, the shuttle services made life so easy we were in want of nothing. They also partner with a ski rental store that collects your gear from the lodge when you done, if you are looking for a no-hassles stay in Hakuba this a good option.

The people were extremely accommodating, flexible and lovely. They make the place feel like home.

Nothing.

The shuttles to the mountain and the restaurants at night were really helpful also pickup and dropoff at the train station made everything super easy. The lodge is clean and cosy, my wife and I really liked our room because it was comfy and quiet.

The pillows were too high/firm.

Great amenities, very clean and excellent bus services run by Starfall Lodge, it felt like a home away from home! The staff were very friendly and happy to accommodate requests where possible. We will definitely be back visiting Hakuba and Starfall again!

Easy walk to bus terminal & JR Station. Very comfortable environment & the team are fantastic to accomodate the stay.

Staff are exceptional, very relaxed and friendly. Heating and hot water work well. Very accommodating with driving guests to ske resorts and picking up from a central location

Some guests were a little loud one night, but they were well managed by the staff

The workers were down to earth and easy to chat with. Complimentary brekky and shuttles to and from the ski fields and to dinner.

The coffees great by the staff in the morning

Maybe the odd pick up from the mountain

Super comfortable bed, great staff, handy drop offs and pick ups at key spots. The included breakfast had a real coffee, protein and carb options, all that’s needed for a day skiing.

Great location

Nil

The staff was very friendly and helpful

We really enjoyed our stay here! The lodge was well-run, clean and a great place to stay for a 1 week ski trip with a group of 6. The best part was definitely the free barista coffee every morning (complete with latte art), which came with the complimentary breakfast. It’s located a bit out of the main area of town but the staff drop you to the slopes every morning (whichever slope you want) and will drop you anywhere you want to go for dinner. The staff also pick you up after the slopes from the Lawsons in town (which is next to where the free shuttle busses from the slopes will drop you) so you never have to carry your gear far at the end of the day. You’ll have to get your own way back from dinner but there is a night bus that drops you close to the lodge, which is convenient and easy to use. The staff can also help you make calls for dinner reservations or pizza delivery (if you don’t have a sim that lets you make calls)! There’s also a great outdoor onsen, a huge supermarket and lots of other shops and restaurants within a 7 min walk of the lodge.

Great staff. Very helpful. Picked up and dropped off to the train station and drop offs for dinner. Kitchen to make food if needed.

Pillows were a little hard.

Staff are outstanding, incredibly helpful and do lifts to the mountains each morning. The provide a breakfast as well and have heaps of local knowledge. Rooms are great and the Lodge is in a good location. Will stay here again, highly recommend.

The warm, welcoming staff. Beds were super comfortable. Clean facilities

Loved everything!

Staff were very helpful and pleasant to talk to Beds were comfortable The hotel shuttle to take you around the area was super convenient, with the shuttle back to the hotel from the bus station being especially useful after a day on the mountain

The location is a bit of a walk to anywhere Breakfast was very basic, but still appreciated

This place is a real gem, with great staff who were so kind and willing to help. Don't hesitate to book this place- we had a wonderful time and that's all because of the genuine service for their guests. Super clean and the breakfast and coffee is just what you need to charge down the slopes. They did complimentary mountain transfers as well as runs into Hakuba for supplies or dinner. Overall this was exceptional and I hope to be bac.k soon.

Not staying longer

The room was very presentable and clean, the showers and toilets, while shared, were fantastic. All toilets were always clean and the showers are very spacious and also clean. The breakfast was sufficient, cereals, fruits, coffees and toast were always out. The shuttle when you arrive is fantastic, we got picked up from echoland where our bus dropped us off at 7:30pm and they took us straight to Rhythm in Happo to pickup our rental gear, and then took us back to the lodge. Our suitcases were already taken upstairs to our room while we were picking up rental gear. They have a shuttle service to the resort of your choosing, you can reserve your spot on a shuttle for certain times on a blackboard in the lobby which makes it really hastle free. Getting back to the lodge is easy too, catch one of the Hakuba valley buses to the bus terminal and then a 2 minute walk to the Lawson's and there is the shuttle waiting for you. They run a drop off service for dinner as well, same process as getting to the resort. And they even dropped us off at the bus station when it was time for us to depart. All the staff were fantastic, we always felt like we were welcome and all staff went above and beyond. Tom, Maddy, and Will were all fantastic. Coen (sorry if it's wrong) was one of the owners we meet and was a great guy, he was really helpful the day we were leaving in organising our last shuttle and letting us even use the showers after our day on the hill before we left. They also have a Rhythm rental return station so you can leave your gear with them and just scan a QR code to return your gear. Definitinetly book a stay here if you can as it's worth the visit. I will definitely be returning next time I make my way out to Hakuba Valley.

Clean with good facilities, great views and awesome services! Shuttles (drop offs/pickups) were always reliable and everything run like a well oiled machine. Staff were always helpful and super friendly.

Family of 4 stayed in Taurus room for 6. Excellent stay! Big thanks to the team! You won’t find a better staff! The lodge owners take care of their staff and the staff took great care of us! Daily breakfast and shuttles to local mountains were the perfect way to start each day! Shuttle: Staff was very accommodating when we wanted rides to restaurants and the walk back was reasonable; 25 minutes was the longest walk and was quite pleasant even in a light snow. Location: there are 10 ski resorts that are all different, so unless you wanted to stay on one and stay there, the location doesn’t really matter. We went to several different and the shuttle system the lodge runs was great! Starfall was also a 10 minute walk one way to the bus terminal and 10 the other to the train. Room was great! Beds were comfortable and plenty of space in our room. Closet had a waist high shelf perfect for a full size suitcase and more. Lots of hangers. Warm heater. Facilities were awesome-we had two daughters (9, 13) with us. They were very comfortable and had a great time with the staff. There are 6 toilets in private set ups. Never had to wait to use the bathroom. The two showers were also great. Warm outer rooms to undress/dress and spacious showers with two shower heads; nice hot water! We never had to wait for a shower either. Dry room: very helpful and had our ski gear nice and toasty in the AM! If anything, the room was a little hot while getting ready, but we just stepped out onto the covered porch to finish dressing for the slopes! Overall-can’t recommend enough!

Laundry: we didn’t need or use, to be fair. The laundry is just a washer and you have to dry clothes in your room. Seems to be a common thing in Japan and Starfall provides small drying racks and lots of wooden hangers. Heater would get the job done quick!

The staff were fantastic

Distance to the ski lifts

Staff was nice, rooms and facilities were clean and great. Pick up and drop off service was great and really useful. Also provided good tips and recommendations for food, skiing and other activities.

Amazing staff, willing to go an extra mile to assist and guide the guests. Kitchen space, Laundry and great location.

Nothing

I loved the experience here. Each and every one of the staff made my time in this lodge an absolute pleasure. Seriously, these guys get it. Clean, fun, convenient, close to Lawsons (thats important for those late night urgers hahaha). I'm stoked I decided to book here and would do so again in a heartbeat. Keep it up guys!

Starfall is a great place to stay, comfortable and clean, great location and nice doonas. The staff are very friendly, helpful and accommodating in every way. I couldn’t be happier with our stay.

Excellent stay at Starfall. Super friendly and welcoming staff. Full kitchen to use which is a major benefit.

The staff are great and super accomodating. The lounge room has more than enough space for everyone, it’s comfy and has a few board games. Everything was always clean, and the beds are good too. It’s a very short walk to town/bus station, I did it a few times in ski boots so it’s no drama.

Staff were extremely helpful at all times. Felt very well looked after and cared for. Will definitely come back next time we are in Hakuba

The trip was so memorable and the team at starfall are exceptionally friendly and helpful. It has a great vibe but isn't a party place however is set up for socialising. The free shuttles to mountains were very helpful in the morning. The beds are super comfy too if you're used to australian beds.

N/a

Considering all, the location is actually good despite there is no bus stop right in front of the property. The staff do everything they can to bring convenience to the guests, including pick-up and transfer services on day 1 and last day as well as morning transfer to ski resort. All the staffs are very friendly. The bed is very comfortable, kitchen is big and well-equipped. Quite close to A-Coop, which you can find high quality ingredients and alchohol selections.

Heater in the dry room is only turn on in midnight, which is not enough to properly dry out the equipment or clothing.

The owner and staff are absolutely phenomenal. They all make you feel so welcome and are there to help you with anything and always with a smile. Can't wait to go back.

great location, reasonable walking distance to most things you need. great, clean rooms and shared facilities. brekky exactly what you need before heading out to the slopes. staff were welcoming, friendly and super helpful. went out of their way to shuttle us to pick up hire gear (twice), even to dinner once and out to the mountains every morning. their recommendations for restaurants, mountains, hire gear and everything in between were spot on.

Amazing staff, super friendly and helpful. Great experience

Nothing! Could not have asked for better

Super convenient. Loved that they had a service to take us to the slopes in the morning. Staff were super nice and helpful.

Rooms were a bit small. Wardrobe/ cupboard space slightly awkward and outdated.

Everything! The staff were lovely and welcoming. The vibe was excellent and meeting new people was fun.

Nothing.

Clean and well equipped amenities, friendly staff and just a very friendly and relaxing vibe from everyone staying here.

Nothing, but only advise for family staying here to be mindful that this is a lodge with shared bathroom which is not the same as having a bathroom to yourself.

Absolutely could not fault this hostel. The facilities were excellent from the bedrooms (including the dorms) to the bathroom, kitchen, laundry, common spaces (including being exceptionally clean). Staff were excellent - super social and helpful, including the owners who spend a lot of time there. Free shuttles every morning to the slopes so you don't have to think about it (and easy to get back with a nearby bus stop). Walking distance to lots of great restaurants, an onsen, Lawsons, etc. The atmosphere was great, and really appeals to an awesome bunch of people. I would definitely stay again and would recommend this lodge to my friends and family.

Everything about my stay here was perfect.

Very clean. The staff were amazing. Shoutout to Chris and Maddie who were so helpful our whole stay!

I personally found the bed a little uncomfortable and the toilets being downstairs is a bit inconvenient for someone like myself who wakes up to go to the toilet every night. But both of these things are very minor given how much we loved our stay overall

We really enjoyed the breakfast and the shuttles to the mountains. It was perfect for getting us fed and up and mountain quickly in the morning. Place was clean and our 6 bed dorm was much more spacious than we were expecting (and very comfortable). The staff were absolutely awesome and gave us some great recommendations and advice.

Spacious, homey and accommodating. Starfall Lodge was the perfect place for our group to stay for the week. The rooms were very spacious, everything was exceptionally clean and the staff were amazing. The continental breakfast in the morning was the perfect way to start the day before heading up the mountain and the complimentary shuttles made getting to the slopes super easy. The lodge was walking distance to the bus terminal, train station and bars/restaurants but the staff were also always willing to help out if we needed to arrange a lift.

Nothing.

The staff and overall environment of the lodge was great. It was a nice communal space and community out there, with loads of help and great conversations to ease you in.

Friendly staff. Nice hot showers. Shared shower and toilet but never needed to wait to use. In addition to the included breakfast, guests were welcomed to cook their own food using the stoves. I could prepare hot breakfast for my kids.

No car park space for guests.

I had a great stay here. The staff were super friendly and helpful with anything I needed including restaurant recommendations and even what the weathers looking like, the facilities were excellent, best bed I’ve slept on in Japan so far, and the easy transfers to the mountains in the morning for snowboarding were a huge bonus. The location was convenient letting me walk to any restaurants or stores within 20 minutes, making it a solid choice for accommodation. Nice and quite but not far away.

The dorm rooms, common rooms, and shared bathrooms all looked freshly renovated and were always kept clean. It was more chill than I expected. Most people I met were there to snowboard not to party. The staff were friendly and helpful and provided some decent restaurant and onsen recommendations. The location was a bit of a surprise, amongst the rice paddies, but in the end it was actually pretty close to everything - a 5 or 6 minute walk to the supermarket, restaurants, coffee shops, and ski buses. The free transfers to the lifts each morning were handy. Sounds like they've only just started providing these, but when I got up in time it made it easy to get around to the different mountains.

Comfortable and clean both in the rooms, beds and communal areas. Very friendly staff always willing to help who go above and beyond what is expected of staff. Good services to the mountains, pleasant communal areas and modern and fresh, recently renovated. I cannot recommend this place enough.

Starfall exceeded exceeded my every expectation! The beds were really comfortable, the staff were super helpful and the common lounge was a great place to relax with friends after a long day on the slopes. All of the facilities were private and kept beautifully clean (the showers are huge btw!). I can’t wait to stay again next season! ⭐️⭐️⭐️⭐️⭐️

Great location, within walking distance of many amenities. The staff was extremely helpful and went above and beyond to cater to any needs or concerns. Which there was just lack of any concern. The beds were comfy and the breaky was quite satisfying. It's a place that makes you wanna return for a whole season

Kind staff!

for Skiing maybe a little far from the piste, however since the staff provided a shuttle to the piste it was Allright:)

The staff were very helpful. The common areas were cleaned every day. The toilets were always clean.

The low doorways take a little getting used to for a tall person like myself.