Sheraton Ocean 401 - No Pool Access

Appartamento bello e curato comodo x trascorrere una notte per poi recarsi in aeroporto vicinissimo 5 minuti di taxi

Great apartment with all-working kitchen assets. Everything was clean. Check-in took few minutes. Great view and friendly staff. The location is great as well.

Tried to reach the service manager for a question regarding the cooker usage but they didn't answer till I checked-out.

Clean and nice

Not enough towels

Juste à côté de l’aéroport, sécurisé et calme. Parfait pour une dernière nuit au Caire

نظافة الغرفة

تخصيص مبلغ مالي للافطار غير سعر الاقامة

The services

Customer service was great

المساحه

Super

È un vero e proprio appartamento gigante, situato in un residence di persone del luogo. L'appartamento è veramente grande e vicinissimo all'aeroporto, molto comodo. Ci siamo trovati molto bene, la comunicazione con i proprietari è stata perfetta, molto disponibili ad ogni richiesta.

Qualche asciugamano in più servirebbe. Ma se chiedete li portano senza problemi.

Idéalement situé a -10km de l'aéroport. Très beaux appartements, entièrement équipés. Excellente litterie. Décoré avec goût.

Bruyant

I am very impressed with the hassle free and well guided check-in process. The host greeted us promptly at the entrance and helped us with our luggage to our unit. We were also given a quick introduction to the apartment, and provided with all essential information such as emergency contacts as well as nearby food delivery services. The host was very courteous and ready to help us with anything we requested, such as arranging for cab to airport in the very early morning.

Nothing.

We booked this because of proximity to the airport on as we had an early outbound flight out of Cairo. We were expecting a basic but decent room to spend half a day and pass the night but it was a well furnished 2 bedroom apartment with everything we needed and more. Its a shame we couldn't spend more time there as we had to fly out the next day.

Nothing. We had no issues whatsoever. Eslam (I believe that was his name)was very pleasant and helpful.

Demasiado bonito para lo barato que es!! Muy espacioso, lujoso y bonito.

El check in es fatal lo dejan a uno afuera esperando mientras coordinan el apartamento en el que te toca no tienen una recepción formal. Sin embargo una vez que entras el lugar es muy bonito y cómodo

Clean, well furnished, relatively new, very convenient for airport, large apartment

The staff are really helpful, Fouad, Ayman, and Abdel Rahman were so helpful and responsive

Cell and internet connection are terrible, we have to call the team every time the WiFi stops working so they recharge the package.

Good location and clean property with majority of facilities are available

N/A

Best experience ever. They did everything you could imagine to make your stay comfort and smooth. It far exceeded my best expectations

L'emplacement prêt de l'aéroport

L'agencement

Near to Airport Very co-operative staff, especially Ahmed (very decent and coperative staff) +20 11 16631846 Rates very responsible .

In spite of the early checkin commitment, they kept waiting for more than an hour ..so eventually my city tour got late and we missed one place to visit due to time constraints

Close proximity to the airport.

It was difficult to find at night.

حجم الغرفة كبير ونظيفة وتعامل الموظفون ممتاز وبتحديد الاخ فواد. و فرح. عبدالرحمن مايو واحمد محترمين جدا وقريب من المطار 8 دقايق تقريبا

Location

No wifi No park inside the parking

Calidad

Difícil acceso a lugares para comer o un supermercado

Highly recommended

Nothing

Merci

جميع العاملين في الاستقبال تعاملهم جيد وأسلوبهم ممتاز في الاستقبال والتوديع ( رياض - ابراهيم - فؤاد - عبده ) الجميع بدون إستثناء و نظام الامن في الدخول والخروج تستاهل الزياره مره آخرى 🌸

عدم وجود أحذيه لدورات المياه أكرمك الله

Clean, spacious, comfortable and convenient as it’s super close to the airport. Staff are friendly and would definitely book again. Thank you!

Très bien situé près de l’aéroport comme je le souhaiter très très bon rapport qualité prix l’appartement spacieux. Hamas et Mario ont été très serviable super sympa

The property was very nice and the people there are so helpful and nice. The apartment was so spacious and clean

الخدمة المقدمة من طاقم العمل والاستقبال الرائع وأشكر الأستاذة خلود والأخ المحترم ماريو والاخ المحترم فؤاد على سعة صدورهم لطلباتنا

Location

I recently stayed at this accompdation but unfortunately, the experience was far from what I expected. Here are some of the issues we encountered: - *Damaged Furniture:* Upon arrival, we noticed that several pieces of furniture were broken or damaged, which was not mentioned in the listing. This was quite disappointing and made the space feel neglected. - *Late Check-in:* We arrived at the scheduled check-in time, but due to poor communication from the host, we had to wait for a couple of hours before getting the keys. This was inconvenient and stressful. - *WiFi Issues:* The WiFi was not working properly, which was a major problem for us since we needed a stable internet connection for work. We tried to troubleshoot, but the issue persisted throughout our stay. - *Inadequate Service:* We were surprised to find that there were no towels provided in the apartment, which is a basic amenity that should be included. We had to request them multiple times, and even then, they were not delivered promptly. Overall, our stay was marred by these issues, and we felt that the host did not take our concerns seriously. Given the state of the apartment and the poor service, I would not recommend this Airbnb to others. Hopefully, the host will take our feedback constructively and make necessary improvements.

The apartment was clean, comfortable, and conveniently located with easy access to the airport

The team was pushy about enforcing a 12 PM checkout, and there were no towels provided

Nothing horrible place

Everything was horrible

The service from Mohammed Rahaman was excellent

The apartment was big clean and spacious and I was allowed to wait till 2pm in the lounge after checking out

The comfort of the flat

At our arrival we have to stay outside for more than 40minutes … it was very cold and the guard didn’t let us enter inside .. they don’t speak English … finally the owner came …

Staff was very kind, the man who at the front desk, and Mr Abdurahman the coordinator. Moreover the cleanliness and location.

NA

Absolutely great value for money. It was clean, beautiful and close to a lot of shops.

Nothing.

The staff in charge of the place were helpful and friendly.

Good location if you want to be closed to the airport. Clean and quiet comfortable

We did not get the appartment we had booked as very often in Egypt. We were supposed to get 120 m2 with two bedrooms with large double bed, one large living room with dining table, a large fully equipped kitchen and two nice bathrooms according to pictures. At the beginning we only had a much smaller appartment with 1 two twin beds bedroom and another twin beds in the living room, no dining table, just a kitchenette in the entrance hall. We then changed to a bigger appartment, with bigger kitchen and living room, two separate bedrooms but still only twin beds and only one bathroom that was not nice, all much smaller and less comfortable than expected and described by the pictures. Pay attention with bookings in Egypt as what you get never corresponds to the pictures and is always expensive for what you get in reality.

Apartment was not there Scam alert, money was taken but when I arrived I was told there wasn't any booking Big scam, do not book this apartment

Support vom Personal & Management

Amazing Location

Nice, new apartment complex

The check in process was the strangest I've ever experienced having travelled to dozens of countries. Got told by the security guard to go inside and check in at the desk, the desk told us to go back outside to security. Security then went and found another guy who was unable to find our booking. Despite this he then insisted on taking our passports (we assumed for copying them, but that was never communicated to us). I would say it was just a language barrier issue, but the whole process seemed quite sketchy. Eventually, he called someone and they found our booking. Towels were quite dirty.

The staff and boys who handled bags and check in were very friendly and helpful. Apartment extremely comfortable, spacious, clean, private.

I really needed wifi during my stay. I'd stayed here once previously and the connection was excellent. However this time the wifi wasn't working. I contacted the manager several times about this issue but it was never fixed, with my last messages going unanswered. I was then informed by a very polite and helpful staff member that someone had come to fix the router but I wasn't there to let them in. I told them that nobody had informed me that someone was coming and that I should be in the apartment at a certain time. I never got a wifi connection or a reply from the manager.

Very spacious, clean, comfortable and private.

N/A

Very super clean, big, beautiful apartment in a good secure place (private building) with little market and coffee shop below the building, common pool with a price to access. View is not great (constructions) but is a very nice place.

Air conditioner is very loud, impossible to sleep with it on, we turned it off in order to sleep.

It was clean with good welcoming fragrance, so friendly helpful staff and mints from the airport

Nothing

The location and cleanliness was ok.

We arrived late at night and had a very poor experience. The security at the door was rude and no explanation on how to get a key, why they wanted our passports or any process was clear. The room was clean but very limited amenities.

Helpful staff, spacious, very clean

No restaurant. You can order food but only from a few places

Very spacious suit, clean, well equipped kitchen, washer in the unit, supermarket is just a few minutes walking. Friendly stuff, tried to help with any request. Check-in was a bit unusual, I believe due to reconstruction on the first floor. WiFi was pretty often off for a few seconds. Pool excess is for additional fee, not a big amount but it would be better to know about it before booking. These negs were not critical, so overall it was a nice stay and I would recommend.

A very wonderful compound, a very beautiful apartment, comfortable and spacious, and a helpful staff, especially Mrs. Kholoud. Her reception was wonderful, her attention was special, and she followed up on everything during our entire stay.

The apartment itself was great. It was clean and spacious. We had everything we needed, including a washing machine.

The staff wasn't friendly at all when we arrived. They didn't speak English and hurried us. All they could say to us was: passport, passport! We didn't understand what was going on and didn't get any explanation. The property staff didn't want us to enter through the reception area, we had to walk around and take the back door. We unfortunately didn't feel welcome. The swimming pool in the pictures is available, but costs a whopping 13 dollars per person to use. This is not mentioned on the page anywhere. Neither is it mentioned that the available housekeeping costs 15 dollars.

Nothing

When I reached mid night, they said that the apartment is not ready and I have to share with someone else until tomorrow. This happened at 12.30 am(late night) I called police and then they tried to convince me to see another apartment and decide. I refused and got my refund. Pathetic people and service.

Great location, great facilities and competitive price. We would return

Had a cool modern looking kitchen. Terrace was nice, even though the view was not great. Location is close to the airport, good for layovers.

The apartment was used and not maintained well (annoying flickering lights, damaged doors, cigarette holes in the sofa, etc.) Internet was not working at all.

Location very close to the airport

Though it has w washrooms ..... only one had rhe bathroom facility.... no coffee In the room

I recently had the pleasure of staying at Sheraton Ocean 401 for a two-day getaway, and it exceeded all my expectations. From the moment I stepped into the place, I was greeted with warmth and professionalism, a sentiment that resonated throughout my stay. The accommodations at Sheraton Ocean 401 were nothing short of luxurious. The rooms were very clean, spacious, and offered breathtaking views. The amenities provided were top-notch, ensuring a comfortable and relaxing experience throughout my stay. Furthermore, the apartment’s location is ideal, offering easy access to nearby attractions and dining options. In summary, Sheraton Ocean 401 provides an unparalleled experience characterized by outstanding service, luxurious accommodations, and an unbeatable location. My heartfelt thanks to Kholoud and the entire team for making my stay truly exceptional. I wholeheartedly recommend Sheraton Ocean 401 to anyone looking for a memorable and relaxing getaway.

Nothing

Professional personnel, clean and spacious apartment, all the facilities you might need, nice location (10 min ride to/from the airport)

Spacious clean, well equipped two bedroom apartment. Close to the airport.

Limited TV channels. Towels not clean. Needs some maintenance.

The rooms were clean and spacious. There was a washing machine and drying rack on the balcony so I could wash my clothes.

When we arrived there was no water and I didn’t get a response from the owner as to why so we didn’t know what was happening. The water was back on by morning but then there was only one towel and 3 people but that was quickly rectified. The property offers nothing, no tea or coffee, no washing powder or washing up liquid, none of the basics.

Nothing especially it was very normal

We took long time to go inside the check in was very slowly… thy had one shower on the apartment… the door of bathrooms was uncomfortable because the gap which allows to see who is inside…

I didn't like anything... so bad, fraud

I didn't like anything about the accommodation I booked. I didn't go because when I made the booking, I understood from your website that it belonged to the Sheraton chain. However, when I arrived in Cairo, I found out that the reservation was made for an apartment that was not related to any Sheraton hotel. I trusted Booking.com, but unfortunately, this experience turned out to be very bad. I also requested a refund, but nothing has happened so far.

Size of apartment was great, washing machine provided but no pegs to hang washing. The balcony view was shocking considering it was a construction site, communication with the owner was wierd, no ATM onsite therefor we had to walk down the road to withdraw money to pay for the shuttle they provided us. They wanted us to pay in USD but we are not americans so they seemed upset we paid in EGP.

The service provided by the owner. Unorganised planning from owners end constantly messaging when we thought everything had already been arranged.

The location near to the airpot

1. Nobody helped in the luggage with the excuse that the time is late 2. The apartment had lot of flies 3. Sofa need to be cleaned