Rolana Furnished Apartments

Cleanliness

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1- اعجبني في مكان الاقامه حسن تعامل الدكتور كنعان صاحب الحلال و جميع العاملين وأخص بذكر المصري ناصر 2- قرب الموقع من جميع الخدمات 3- توفر مواقف السيارات بكثره

التعامل والخدمة والنظافه

السعر لليله 650 اراه مرتفع

Nice size, comfy bed with a plug next to it. Good for a nights transit as easy to get to the airport.

Smelt dusty maybe a little of smoke.

تعامل جدا راقي نظافه في الشقق جدا ممتازه هدوء جميل اشكر اداره شقق رولانا ممثله في الاستاذ كنعان والاستاذ ناصر صاحب الابتسامه الجميله والذي لا تطلبه شيء الا يقول حاضر تجربه جدا ممتازه

location

Furniture

نظافه وهدوء

السعر مرتفع لانه وقت إجازه

شقق ننظيفة ومرتبة توفر المواقف اكثر شيء اعجبني بهذي الشقق.

لم يعجبني شيء الحساب بالتحويل السبب (الجهاز عطلان) تقريبا شقق مدينه جدة نفس الشيء احنا خارج جدة مانقدر ونخاف. في جدة عادي الامور ماشيه معهم😁 باقي الامور للامانه ممتازه

كل شي ممتاز جدا التعامل والنظافه والهدوء

يتميز الموقع بقربه من المطار، ومن مول برج العرب، كما يبعد أمتارًا بسيطة عن طريق المدينة. ويقع قريبًا جدًا من ونتر لاند ونادي اليخوت، إضافةً إلى قربه الشديد من الشوارع الرئيسية. كما تتميز الغرفة باتساعها، وبقربها الكبير من مختلف الخدمات

الموقع ممتاز والشقه واسعه وحجم السرير كبير وعند طلب مكواه جابها لي مدير الفندق بنفسه

قربها من الاسواق مثل مول العرب وسوق حراء الدولي والكورنيش والمطاعم موقعها جداً ممتاز

We really liked our room and our stay overall. It was clean, relatively spacious, the bed was soft and comfortable. We also had enough space to organize our luggage belongings, which were many. Overall, the room was very comfortable, and staying there felt easy and pleasant. The air conditioning worked very well and could be easily adjusted in terms of both temperature and fan speed, which made the room very comfortable. The ventilation was also good. I would especially like to mention the staff member who helped us with laundry. Although the hotel did not have a washing machine on site, the employee personally came to our room, collected the clothes, took them to an external laundry service, and then returned them to us clean. This was extremely helpful and very much appreciated. The room was also well lit, had a sufficient number of power outlets compared to our previous hotel, and was equipped with a small kitchen (though not as a separate room). Having a microwave, refrigerator, and kettle made the stay much more convenient.

The Wi-Fi connection was unstable sometimes and worked with frequent interruptions. The bathroom did not provide some basic toiletries such as a toothbrush, toothpaste, or a shaving kit, so we had to use our own. The hotel offered reusable slippers, but they were not clean. IMHO some disposable slippers would have been a much better option. Also, we were provided with only one towel for two people for 3 nights stay. Though this is completely unrelated to the hotel itself, but the district where it's situated is not particularly comfortable. The advantage is that it's close to the hotel, but it takes some time for taxis to arrive, and it's hard to walk since sidewalks are almost nonexistent. I think that the best option for getting around the city is renting your own car.

اشكر القائمين على الشقق من موظف الاستقبال وسرعة الدخول والخروج. وموظف الخدمات يميز الشقق موقعها المتميز والغرف الواسعة والمواقف المتوفرة بالجوار مسجد وحديقة صغيرة كانت اقمة مميزة وبالتأكيد لن تكون الأخيرة

لا شيء

Basic 2 bottles of drinking water must be provided in the room atleast

قريب من الخدمات وتعاملهم ممتاز

Nice experience. staff are very friendly

😍😍

L'espace du logement.

قريب من المطار . الموظف المصري الاخ ناصر .

صاحب ومالك الشقق ، اتصل علي ويهددني بإلغاء الحجز ، وقام بإقفال الهاتف في وجهي .

‏مكان هادئ وتعاون الموظفين

‏لا يوجد

. The fridge. The dishes. The cook. The Spoones. The TV. The sofa. The cleanness. Near to the airport

The front desk man was not helpful. There was no tea or sugar in the kitchen. The man in the front desk hardly gave us some sugar.

I didn't have breakfast. I didn't know that the hotel served breakfast.

The hotel is comfortable. I suggest that the owners open a cafe/coffee shop.

The size of the apartment.

The windows was broken - hot from outside comes inside (there is some old torn tape on the window). The staff was decent but not so good as the reviews said. They didn't provide us water (they want us to pay for water while the two other hotels give it to us for free). It's not an hotel, it's like appartments rent with a concierge - don't expect a treatment like a hotel. Maybe we made a mistake and didn't know the difference till our journey.

Spacious rooms. Lots of bathrooms and beds. Quiet.

Internet -WIFI not working

So I have to be fair - the room does look very nice inside and is really spacious. The guys who work at the reception are friendly. Also I got a WhatsApp message a few hours before I arrived asking me about what time I would be arriving which is a good practice.

❌ There was no hot water. I raised this with the hotel and rather then fixing it there and then, I had to wait half a day before it was even physically looked into by a hotel worker meaning that I had no option but to have two cold showers which is utterly unacceptable. After it was physically looked into, was the problem resolved? No! There was a slight change but the water was not hot - the water was at best lukewarm and after being physically looked into, rather than flowing smoothly, the water started spluttering - so the situation was arguably worse. This is disgraceful for any hotel but even more so for an expensive hotel like this. ❌ No WiFi connection on my second day there and when the WiFi was working on the first day, the signal was very weak. ❌ A light within the room was flickering. ❌ Could hear TV from a guest staying in a nearby room ❌ Could regularly hear a "ding dong" sound from the hallway even at night I messaged the Hotel Manager on WhatsApp to come to a resolution but he declined the offer hence the review is here. What he said to me is that the next time I should book directly with him rather than through booking.com and there will be a reduction in price (is that because he will avoid Booking.com's fees and not really offering a discount?) After I'd left the hotel, he offered to change my room by which time it was too late. If you had come to a resolution with me, then this review could have been avoided. You chose not to and I have seen that you reply to previous negative reviews with the same kind of wording. Wonder if you will do that here.

Location

There was no complementary tea or water. There are no near restaurants or grocery shops. It was hard to bring food and drinks for a traveler without a car

Night Staff was good specially a young man named Anees.

The staff was good, but the owner was neither responsible nor cooperative. He needs to respect his guests and honor the agreements he makes. We were personally affected by his ill-mannered behavior and lack of integrity. He should understand the true meaning of honesty and professionalism. Would never recommend this place to anyone.

well after staying in makkah an madinas hotel i didn’t expect much, but this apartment hotel was exceptional. Reception allowed me check in before time and welcomed me. room was family friendly and all the equipment was available(micro, water cattle, fridge, tv extra bed)

i basically liked everything. alhamdulillah

The location of the place was very convenient for the airport with many restaurants within 10 min walk as well as clean and tidy

N/A

Very good location near airport

TV was not working! :)

First, the hospitality was excellent. Did not have to wait. They were very organized and friendly. The property was immaculately clean. Elevators and hallway were very clean. The hotel maintenance was efficient. The bed was super comfortable.

I liked everything. No complaints.

Very helpful staff.

Staff sent me a WhatsApp message promptly after my booking. Pleasantly surprised with their diligence. The hotel itself was very clean. I requested an extra blanket and they gave me a nice mink blanket wrapped in plastic and freshly washed. There is ample parking and a masjid on the doorstep. All in all great value for money and a pleasant stay.

Nothing.

The location of the hotel.

The WIFI did not work at all.

Spacious rooms. Courteous staff. Easy access to highway. Good value for money.

There was no washing machine in our room.

The hotel was clean ,close to the airport and had all the necessities the staff was hospitable helpful very kind I spend nice journey there

Location near airport quiet place clean good staff

I really appreciated. It's very clean . I booked an apartment, all rooms are air conditioned. It's quiet, no disturbance. The mosque is only few meters from there. The beds are comfortable. There is a washing machine. And the best thing is that the apartment is very clean. I really should give 10/10 but since i only spent one night i couldn't judge 100%.

The size of room, the cleanliness, the facilities in Kitchen, the location, the parking on site.

Staff

It’s size very big

Needs some maintenance especially in plumbing

Location, size of the room, price

Internet was not working at all in the room.

Nice studio room in Jeddah

The receptionist was amazing and everything I needed was provided. I really enjoyed my time at the hotel and will definitely recommend it to friends and relatives.

The place is clean and spacious The staff are amazing Parking for the car

some of the facilities not working well such the internet.

Normal

Normal

Nasser at reception went out of his way to ensure our stay was exceptional, and I am really thankful 🙏. for making our stay in Jeddah pleasant 😊. he was also able to accommodate our earlier checkin and within few seconds 2e were in our room. He always was there to help and with a smile on his face. the facilities, staff and location is awesome.

Nil