Palmyrah Surin Beach Residence vs Similar Hotels

Some rooms were reported clean, but others had maintenance issues and were not adequately cleaned.

Reviews indicate rooms are not well maintained.

Rooms are described as adequately equipped (fridge, kitchenette, table) and comfortable for many; some mention small balconies, minor maintenance issues (sticking doors) and beds formed by two singles.

Rooms were spacious, but some reviews noted issues with amenities.

Multiple reviews mentioned issues like a musty smell and dirty conditions in the apartment.

Multiple reviews describe poor cleanliness, including dirty rooms and public areas.

Multiple reviews report unclean rooms, missed housekeeping, towels not changed and a very dirty sofa; several guests explicitly complain about poor cleaning and broken pool tiles causing injuries.

The rooms and the area were clean with a pleasant smell.

Guests highlighted the great location close to shops and the beach.

Proximity to local attractions is mentioned positively.

Location is generally praised — close to shops, main road and beaches for many guests; a few guests note it is set back or a 10–12 minute walk, but overall location is a strong positive.

Conveniently located near the beach and various amenities.

Several guests praised the friendly staff and helpful receptionists.

Some praise for helpful staff, but issues with responsiveness reported.

Service is mixed: some helpful actions (e.g. reception providing beach towels) but frequent complaints about late or missing housekeeping and unattended bar/reception responses indicating understaffing.

Staff was friendly and helpful, with daily room cleaning.

Not explicitly mentioned; assumed to be average quality.

No specific mentions, default scoring is applied.

Food and beverage receive mixed-to-negative mentions: breakfast and restaurant availability criticized, bar often unattended and breakfast quality noted as changed/not the same.

Breakfast was adequate but not exceptional.

Amenities like the pool and overall facilities received positive mentions.

Facilities such as pools and gyms are well-received.

Amenities are a highlight: rooftop pool with great views and a well-equipped fitness were repeatedly praised, though pool maintenance and bar opening hours were occasionally criticized.

Good pool facilities and proximity to shops.

Value for money was mentioned positively, although cleanliness issues could detract from this.

Positive feedback on pricing relative to the services offered.

Several guests state good value for money and appreciate included facilities; a minority paid high last-minute rates and felt pricing could be better, yielding an above-average value score.

Generally satisfactory, with a decent breakfast.