Ínsula da Cadeia Velha de Chaves
Ínsula da Cadeia Velha de Chaves, Rua Bispo Idácio, 5400-303 Chaves, Portugal- Site
English
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About this hotel
Historical Charm in Chaves
Exquisite Accommodations: Immerse yourself in the historical centre of Chaves at Alojamento Central, where rooms boast exposed stone walls and rustic charm. Enjoy modern amenities like flat-screen TVs and free WiFi in every air-conditioned room.
Culinary Delights: Indulge in traditional Portuguese cuisine at the on-site à la carte restaurant or explore nearby local eateries. Don't miss tasting regional specialties like Pastéis de Chaves and Folar de Chaves just steps away from the guest house.
Convenient Location: Explore the city with ease as Chaves Castle, the Tâmega River, and Chaves Cathedral are all within walking distance. Plus, with Spain just a short drive away, Alojamento Central offers the perfect base for your adventures.
Book now to experience the perfect blend of history and comfort at Alojamento Central in Chaves.
Nearby Attractions
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Postigo das Caldas
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Jardim do Bacalhau
Jardim do Bacalhau, Chaves, Vila Real, Portugal- Park
Jardim do Tabolado
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Forte de São Francisco, Rua da Pedisqueira, 5400-434 Chaves, Portugal- Attraction
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Aos Mortos da Grande Guerra
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Área Recreativa da Madalena
Área Recreativa da Madalena, Chaves, Vila Real, Portugal- Park
Jardim Público de Chaves
Jardim Público de Chaves, Chaves, Vila Real, Portugal- Park
Important Information
Please let the property know your expected arrival time in advance. You can use the Special Requests box when booking or contact the property.
If you expect to arrive outside check-in hours, please inform the property in advance.
Final cleaning is included.This property does not accommodate bachelor(ette) or similar parties.
Managed by a private host
A deposit may be required at the property.
Stay Details
Check-in from
03:00 PM
Check-out by
12:00 PM
Parking
PAID
Children
Allowed
Pets
Not allowed
Amenities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Heating
Family rooms
Bar
Non-smoking throughout
Private parking
Daily housekeeping
Parking garage
Invoice provided
Room Types
Triple Room
Up to 3 guests40 sqm3 Twin bed (90-130 cm wide)
Featuring a flat-screen cable TV, these air-conditioned triple rooms come with a wardrobe and a work desk. The rustic units include a private bathroom and a view. Free WiFi is also provided.
Sleeps
Up to 3 guests
3 adults · 2 children
Beds
3 Twin bed (90-130 cm wide)
Room details
40 sqm
In-room amenities
ShowerTVAir conditioningRadioToiletPrivate bathroomHeatingHardwood or parquet floorsWardrobe or closetLinenToilet paperCotsShampooBody soapSocket near the bedFire extinguisher
Double or Twin Room
Up to 2 guests25 sqm2 Twin bed (90-130 cm wide), Double bed (131-150 cm wide)
Featuring a flat-screen cable TV, these air-conditioned rooms come with a wardrobe and a work desk. The rustic units include a private bathroom and a view. Free WiFi is also provided.
Sleeps
Up to 2 guests
2 adults · 1 children
Beds
2 Twin bed (90-130 cm wide), Double bed (131-150 cm wide)
Room details
25 sqm
In-room amenities
ShowerTVAir conditioningRadioDeskToiletPrivate bathroomHeatingHardwood or parquet floorsWardrobe or closetBidetLinenToilet paperCotsShampooBody soap
Quadruple Room
Up to 4 guests40 sqm4 Twin bed (90-130 cm wide)
This air-conditioned quadruple room includes a flat-screen TV with cable channels and a private bathroom. The unit offers 4 beds.
Sleeps
Up to 4 guests
4 adults · 3 children
Beds
4 Twin bed (90-130 cm wide)
Room details
40 sqm
In-room amenities
ShowerTVAir conditioningRadioDeskToiletPrivate bathroomHeatingHardwood or parquet floorsWardrobe or closetBidetLinenToilet paperCotsShampooBody soap
Ask about this hotel
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Guest reviews(1,425 total)
Provider-sourced guest reviews.
3/10
Reviewed Sep 18, 2026-
-Check-in noutra residencial que não o alojamento reservado -Já não tinham quarto com cama de casal, quando já o tínhamos reservado -Propuseram ficarmos na residencial onde foi feito o Check-in e surpresa surpresa: a cama era dupla twin -Falta de fronhas nas almofadas, que estavam arrumadas no armário e não reparamos á chegada. Pedimos as fronhas por volta das 20:00, foram nos entregues às 23:00, uma delas ainda húmida
7/10
Reviewed Sep 18, 2026The location is terrific and central, wonderful for walkability. The breakfast the next morning was really lovely with super sweet staff. Everyone was helpful and the rooms are perfectly fine.
We were expecting an onsite restaurant but that has recently closed. The process for entering the property was a bit complicated and requires going to another location to pick up the key (same location as breakfast) but that wasn't quite clear. All of the folks who we met who are working there were so sweet and helpful so that made up for any confusion about how to check in.
8/10
Reviewed Sep 17, 2026Tout
Que la réception soit fermé à 21h30 alors que c'est marqué 23h Que l'on me dise au téléphone que l'on m'envoie un message sur whatsapp et que je le reçoive longtemps après Bref un peu galère quand vous ne comprenez pas bien l'anglais
8/10
Reviewed Sep 15, 2026Bien,para una noche estuvo bien
Las almohadas,y las vistas
6/10
Reviewed Sep 14, 2026Excelente localização, mesmo no centro de Chaves
Casa de banho não estava bem limpa; secretária sem tomada impossibilitando poder trabalhar com computador; fraca luminosidade nas escadas
7/10
Reviewed Sep 14, 2026Dos funcionários
O pequeno almoço não ser no local
9/10
Reviewed Sep 14, 2026Todo muy bien 👌
La parte de los desayunos un poco desorganizados pero muy bueno todo
9/10
Reviewed Sep 12, 2026Einfach, aber gut.
8/10
Reviewed Sep 10, 2026Me gustó la ubicación en el centro mismo,limpieza y camas cómoda,el personal muy amable.Lo que menos me gustó es q hay que subir escaleras,no tiene ascensor y que el desayuno es en otro edificio y que no es bufet...ponen bizcocho,panes,jamón York y queso,zumo y cafés...pedimos fruta y nos ofrecieron dos cosas.
9/10
Reviewed Sep 9, 2026Me gusto todo. Camas comodas. Buen desayuno.
9/10
Reviewed Sep 9, 2026Habitación acogedora y con una decoración muy bonita. Gran desayuno y buena ubicación en el centro turistico de Chaves
No puedo poner nada malo.
10/10
Reviewed Sep 9, 2026Moderno y cómodo, muy cerca del centro. El personal muy amable.
1/10
Reviewed Sep 7, 2026Nada
No me gustó nada. Horrible, sobretodo la recepción...un link. Y cubrir un correo que parecía la declaración de la renta
8/10
Reviewed Sep 6, 2026Da limpeza,e localização
8/10
Reviewed Sep 4, 2026Ubicación
Check in y desayuno no estaba en el alojamiento a pesar de estar cerca
9/10
Reviewed Sep 2, 2026Funcional e prático! A localização no centro da cidade.
O estacionamento teve de ser calculado para não ter encargos. No centro TODO o estacionamento é pago e a manhã seguinte era 2a feira. O estacionamento do Castelo cá em baixo, não é pago!
7/10
Reviewed Sep 1, 2026Localização; limpeza e conforto das camas;
Chegamos por volta das 16h30 e o quarto ainda não estava disponível (apesar de nos terem deixado colocar as malas); Casa de banho com necessidade de manutenção; gavetas mesa de cabeceira suja e tivemos dificuldade em usar ar condicionado;
6/10
Reviewed Aug 31, 2026The breakfast was tasty and the room was clean.
Check in was slow. The front door was open too often. My wife noticed sanitary issues with the kitchen and it is her profession. Not even a small fridge in the room. No hair dryer.
4/10
Reviewed Aug 25, 2026Ubicación
Viejo , muy viejo
10/10
Reviewed Aug 23, 2026Un très bon emplacement dans le centre ville. Le petit déjeuner était très bon et copieux. Le ménage et les changes journalier. Clim très silencieuse et efficace !
Il peut être difficile de garer son véhicule le soir en revanche nous avons toujours trouvé une solution.
4/10
Reviewed Aug 21, 2026La situation géographique etait correcte par rapport a nos attentes . En ce qui concerne les stationnements par contre c etait un peu compliqué
Le fait de changer d immeuble pour aller de la chambre a la réception et restaurant de l établissement Le rideau etait cassé, les lampes de chevet ne fonctionnaient pas , les petits sachets de gel douche étaient vraiment trop juste en terme de quantité et qualité
10/10
Reviewed Aug 21, 2026Ubicación perfecta en pleno centro, personal encantador Sandra es genial, nos atendió muy bien
Nada
10/10
Reviewed Aug 19, 2026O quarto muito espacoso, cama confortavel
8/10
Reviewed Aug 19, 2026Tudo satisfatorio.
Nada a referir, excepto que o fecho das portas à noite, devido ao mecanismo, produz sempre algum ruído.
6/10
Reviewed Aug 19, 2026Localização
Preço elevado para a qualidade e serviços prestados. Pequeno almoço frugal.
8/10
Reviewed Aug 16, 2026Localização, pequeno almoço
Limpeza deveria ser mais profunda ( sujidade debaixo das camas)
10/10
Reviewed Aug 14, 2026top
9/10
Reviewed Aug 13, 2026Muy bueno y completo
7/10
Reviewed Aug 12, 2026La ubicación
Poco accesible en coche y sin ascensor.
8/10
Reviewed Aug 12, 2026Centraal gelegen accomodatie.
De badkamer was zeer net maar het meubel was wel aan vervanging toe.
9/10
Reviewed Aug 10, 2026A localização!
A recepção ser em local diferente dos quartos!
10/10
Reviewed Aug 10, 2026Chambre propre et literie confortable. Très bien placé. Personnel agréable et souriant.
7/10
Reviewed Aug 9, 2026La habitación era bonita
Ducha rota, mala insonorizacion
6/10
Reviewed Aug 9, 2026L'emplacement
La literie, chambre sans fenêtres et l organisation du petit déjeuner laisse a désirer, mauvaise qualité des produits notamment le jus d orange etc ...déçus
8/10
Reviewed Aug 7, 2026C'etait super beau, chaleureux cosy:)
Qu'on ne savait pas qu'il t avait des travaux juste en dessous !
7/10
Reviewed Aug 6, 2026Emplacement au centre idéal pour tout faire à pied Parking public avec de la place et gratuit juste à côté
Pas mal de travaux en cours aux alentours et dans le bâtiment voisin donc assez bruyant, chambre et petit déjeuner à quelques rues de celui de la récupération des clés
7/10
Reviewed Aug 5, 2026The hotel was central . The breakfast was very nice ,fresh fruit salad ,bread and cheese ,juice and plenty of coffee with freshly steamed milk . They also served a nice sweet orange cake . The room it was served in was nice too
When we arrived at the hotel , the address was hard to find ,the door was locked and there was a notice only in Portuguese to tell you you needed to ring a phone number ( I’m Irish and I booked this hotel from Ireland so I’d have expected that the booking information would be in English as well as Portuguese. Also the rooms weren’t at the address provided by booking .com ,we had to walk to a different location up the road where the rooms actually are Then we needed to actually leave the accommodation and walk back to check in part where they had the restaurant for our breakfast . The room we had was clean , had lovely exposed brick and air conditioning.
9/10
Reviewed Aug 5, 2026Próximo do centro, quarto, limpeza, simpatia das pessoas
Nada a registar
6/10
Reviewed Aug 5, 2026Localização
Quando forem tomar o pequeno-almoço questionem por ovos mexidos, fruta, iogurtes
8/10
Reviewed Aug 5, 2026Ótima localização para visitar a cidade
8/10
Reviewed Aug 4, 2026Muito bem localizado e bom pequeno almoço. Cama confortável e limpeza de todos os espaços. Recomendo.
10/10
Reviewed Aug 4, 2026Logement très propre, bien situé et personnel très agréable. Petit déjeuner très copieux servi à table.
8/10
Reviewed Aug 4, 2026A localização
Ausência de algumas informações
10/10
Reviewed Aug 4, 2026Limpieza Ubicación Amabilidad del personal
Mueble del baño deteriorado.
10/10
Reviewed Aug 2, 2026Very friendly staff and great breakfast
Friendly staff
8/10
Reviewed Jul 25, 2026Foi razoável
Não gostei do barulho das portas a fechar e abrir
9/10
Reviewed Jul 23, 2026Da simpatia e da localização
O edifício está em obras e já sabemos que não há obras sem barulho. Embora seja perto por causa das obras o pequeno almoço e o check-in foram noutro edifício, andar de um lado para o outro não é muito agradável
9/10
Reviewed Jul 20, 2026Toalhas banho muito pequenas
9/10
Reviewed Jul 20, 2026Central location. Hotel and room were lovely, full of charm and very comfortable. Staff were very friendly. Breakfast was good. Would definitely recommend.
A little bit noisy from people passing by at night and talking too loudly, so disturbed our sleep a couple of times. However, we would still stay here again if staying in Chaves.
8/10
Reviewed Jul 19, 2026La Ubicación
Muchas escaleras
8/10
Reviewed Jul 17, 2026Localidade
Casa de banho apertada
10/10
Reviewed Jul 15, 2026Tudo perfeito. Estadia muito acolhedora no centro de Chaves. Funcionários fantásticos. Recomendo
9/10
Reviewed Jul 15, 2026L'emplacement dans la vieille ville, la literie, le petit déjeuner, le rapport qualité prix
Le restaurant situé au rdc est en travaux donc un peu de bruit par moment mais faut bien que ça se fasse...
10/10
Reviewed Jul 10, 2026La habitación y la localización
Tramos de escaleras muy inclinados y sin ascensor.
9/10
Reviewed Jul 10, 2026Muy correcto, nos tocó una habitación con paredes de piedra.
Tenias que subir una escalera para acceder a la habitación. Sufro de una rodilla, y no me resultó cómodo. El aire acondicionado estuvo bien, aunque le costó refrigerar la habitación
8/10
Reviewed Jul 8, 2026Ubicación y habitacion
El Parking privado demasiado lejos pero muy bien de precio
10/10
Reviewed Jul 6, 2026La atención extraordinaria. La situación perfecta
4/10
Reviewed Jul 3, 2026Localização
Quarto não estava pronto na hora do check in, pois escolheram esse dia para substituir as janelas. Deram-nos outro quarto, mas não tinha maçaneta na porta. Comprometeram-se a trocar enquanto íamos às termas.Tínhamos marcação nas termas, e já chegamos atrasadas. Quando finalmente chegamos ao alojamento, por volta das 19h, ainda não tinham colocado a maçaneta na porta. Como estávamos atrasadas pois tínhamos reserva para jantar, entramos mesmo assim. Passados 2 minutos, bateram à porta para trocar a maçaneta, ao qual respondemos que o deveriam ter feito enquanto estivemos ausentes e não naquele momento. Tivemos que colocar papel nos buracos da porta pois era possivel ver de um lado para o outro da porta. Foi uma situação bastante desagradável e stressante. O objetivo da estadia era relaxar, e com isto não foi possível.
8/10
Reviewed Jun 26, 2026Desayuno excelente
Faltaria accesos asequibles a personas con movilidad reducida
6/10
Reviewed Jun 25, 2026Ubicación y limpieza. Restaurado. Bonito
Mucho ruido en el exterior de noche, y en habitaciones contiguas. Mal insonorizado
9/10
Reviewed Jun 24, 2026La ubicación y que había sitio donde aparcar cerca.
Estaba en un edificio separado del principal y de la cafetería para desayunar.
9/10
Reviewed Jun 17, 2026Ubicación, tranquilidad y trato del personal.
9/10
Reviewed Jun 16, 2026Localización
Éramos 3 y solo pusieron toallas para 2
7/10
Reviewed Jun 16, 2026As cortinas deveriam ser mais opacas, deixam passar muita luminosidade.
8/10
Reviewed Jun 14, 2026Bien ⁸
7/10
Reviewed Jun 14, 2026Perfect location. Super helpful staff, answering all inquiries in a friendly and professional manner. Giving perfect recommendations. Clean room. Confortable bed. Good air conditioning.
Some maintenance is required. Shower doors without proper handlers, not closing perfectly. Room door handle and lock with some issues, requiring manual fixing. Remotes (AC and TV) with battery issues. Room windows with reasonable sound proof but could be better. Blackout curtain should be improved. The lighting isn't good and not proper for reading.
9/10
Reviewed Jun 13, 2026localização excelente e confortável
9/10
Reviewed Jun 12, 2026Localização
8/10
Reviewed Jun 11, 2026Quarto acolhedor, bom pequeno almoço, simpatia dos funcionários
Nada a apontar
10/10
Reviewed Jun 8, 2026Pequeno almoço muito...atendimento espetacular.
8/10
Reviewed Jun 7, 2026Optima localização e boa relação qualidade preço. Simpatia do staff.
Devido à localização no centro historico, algo barulhento durante a noite (melhorar isolamento das janelas). Oportunidade de melhoria no pequeno almoço.
8/10
Reviewed Jun 7, 2026Da zona muito bonita e central e os acessos para automóveis bons
Não ter elevador, mas é o que é numa zona antiga da cidade
3/10
Reviewed Jun 7, 2026Quarto com fraca insonorização Ruído de carros, motos e música muito alta de possível bar.
10/10
Reviewed Jun 7, 2026Extremamente bem localizado, perto da zona histórica e das Termas, as funcionárias foram extremamente atenciosas e prestativas. A regressar numa futura viagem
O isolamento acústico não é dos melhores
7/10
Reviewed Jun 7, 2026De estar perto das termas 😜🤣
De nada
6/10
Reviewed Jun 3, 2026Nice clean in a good location
Didn’t stay in hotel. Was taken to a overspill room 200 yard up the road
7/10
Reviewed Jun 3, 2026O quarto era amplo e estava bem limpo e a simpatia e a disponibilidade da funcionária que nos atendeu sempre.
A desorganização devido a falta de pessoal, infelizmente deixarem passar isso para fora achamos mau. Acordar com o barulho dos funcionários ao lado do quarto a falarem alto uns para os outros inclusive para outros andares. O pequeno almoço não tinha muita variedade.
8/10
Reviewed Jun 1, 2026Em relação ao alojamento tudo ok, correu tudo bem e os funcionários foram bastante prestáveis.
Senti um pouco de desorganização a nível da gestão do alojamento. Existiu um problema com as reservas inicialmente, mas após alguma insistência conseguiu-se resolver.
10/10
Reviewed May 29, 2026Central e AC
10/10
Reviewed May 27, 2026Localização excelente
7/10
Reviewed May 26, 2026La ubicación y el trato del personal. El desayuno, bueno también.
El baño un poco antiguo y el armario del lavabo tendrían que cambiarlo ya que estaba un poco mal de aspecto.
10/10
Reviewed May 24, 2026Limpeza
Não desgostei de nada
9/10
Reviewed May 22, 2026Very comfortable and great value
Hard to find using google maps due to the nature of being an old city.
9/10
Reviewed May 14, 2026De tudo.
Guest Feedback
Feedback themes are sourced from guest reviews provided by our data provider.
What guests love
- •Central location
- •Friendly service
- •Comfortable beds
Areas to consider
- •Noise from the street
- •Basic room amenities
- •Lack of heating and maintenance issues
Cleanliness
7.61/10Several reviews mention cleanliness positively but also highlight some maintenance issues.
Service
8.58/10Service is frequently praised for friendliness and helpfulness.
Location
9.12/10Location is highlighted as excellent and central in multiple reviews.
Room Quality
7.07/10Room quality received criticism for size and noise issues; some rooms were reported as basic.
Amenities
7.6/10Amenities were found lacking by some; limited facilities and concerns over comfort.
Value for Money
7.56/10Comments on price reflect a mixed view on overall value considering room quality.
Food and Beverage
8.11/10Breakfast is generally received positively, though limited variety has been noted.
Overall Experience
7.58/10The overall experience is mixed, with some guests expressing dissatisfaction due to noise and room issues.