Riad Nelia & Nelia Signature

The staff were some helpful, welcoming and accommodating. The beds were very very comfortable and soft. The riad was beautiful with a lovely waterfall feature and pool. Great breakfast options which varied daily. Great location (although be careful of the luggage cart scammers in the area). Lovely breakfast area on the rooftop, staff accommodated an early breakfast in our rooms on our departure day.

The upstairs pool was very shallow, a bit dirty and the bubbles didnt work. Only two sun loungers, for quite a few rooms- would be nice to add a few more in for guests. No hot water in the mornings.

Beautiful property and lovely staff

Everything

Nothing

The property was always super clean and the staff made extra efforts to make our stay comfortable. Loved every bit of it!

Architecture

Location.

The breakfast and the room are small

Everyone so helpful so friendly- I felt at home.

There was nothing wrong.

Excellent accommodations in the heart of Medina. The property is well-maintained, and the staff, Abdul and Samir, go above and beyond for you! They serve a large breakfast. If you want to have a real Moroccan experience, you must stay here.

Everything about our experience at Riad Nelia was exceptional. The atmosphere, the decor, and the service were beyond expectations. I especially want to highlight the kindness and attentiveness of Abdolle, who made me feel truly welcome from the moment we arrived. Also, the hammam and massages with Hindt were absolutely incredible — one of the best spa experiences I’ve ever had. Thank you for making my stay in Marrakech unforgettable!

the Riad was beautiful and the staff were very friendly

There was no TV in the room

Riad Nelia is a very peaceful place; the service from the staff is impeccable — everyone is kind and respectful.

The only thing I didn’t like was the room we were assigned, as it was very small. My daughter and I kept bumping into the doors, beds, and windows — though this was mainly due to the limited space in the room.

This riad is pure magic. Every detail of our stay was impeccable. The service was outstanding, and the elegance of the space adds a unique charm that makes you feel truly immersed in Moroccan culture. From the stunning architecture to the peaceful atmosphere, everything was perfect. We especially loved the Moroccan cooking class and the traditional hammam experience, both unforgettable. Be sure to ask the front desk about all the extra experiences they offer to make your stay even more special. Highly recommended!

Nothing TBH, my experience was perfect. I will be back!

Highly recommend!! Lovely Riad and amazing staff that make you feel at home. The rooms were spacious and it was very clean, everywhere smelt like fresh oud. The pool in the middle was right next to our room and we used it to cool off, not very busy so we enjoyed it. The staff laid out breakfast every morning catering to our individual needs, it was a good selection and the fresh orange juice and mind tea was impeccable. We really enjoyed our stay the satff made sure we were looked after and safe at all times. Asmaa and Yousef were both extremely helpful and truly made it all a wonderful experience.

A little oasis in the desert! Just beautiful.

Rooms, pool, staff, everything

Nothing

Great location, great staff and great services.

Great location, the style and look was amazing! Staff were friendly and helpful!

Rooms, pool

Nothing

I loved it. So beautiful, well kept, clean, smelled nice. Good location in the Medina. All the staff was very nice and helpful. If I go back to Marrakech Nelia is our place.

I liked everything!

Everything

Need a choice for breakfast not everyone likes what is served ,although you can order from menu it costs extra , which is a bit unfair for the price you pay . We need bin in room . Other than that it was amazing 👌🏻

Very nice riad with great hammam experience!

Unfortunately the worst breakfast during our 7-day holiday in Morocco. Lukewarm coffee, rancid butter (kept too long in the sun and refrigerated again).

Absolutely beautiful riad in the heart of the Medina – a peaceful oasis with a stunning courtyard and small pool. Everything was very clean and tastefully decorated. The staff was incredibly friendly and attentive. We felt welcome from the first moment. Perfect location to explore the Medina on foot. Highly recommended.

We had the most amazing time at Riad Nelia. The riad is beautiful, well located in the Medina. Above all, the staff are super attentive and kind. We 100% recommend

The staff were incredibly helpful and friendly. The food was delicious (both breakfast and dinner). It was a quiet oasis in the middle of the Medina.

The Riad is beautiful, the staff is absolutely wonderful and did everything to make our stay amazing, rooms were properly cleaned everyday.

We booked three rooms. Two were on the ground floor, one on the first floor. The airconditioning was rather weak on the first floor room, it could barely keep the room cool. While the ground floor rooms had to turn the AC down because it was to cold. Not sure whether that's a maintenance issue or the fact that the sun hits the first floor later on the day. The walk to the riad was also a bit sketchy, especially at night. The walk from the taxi to the riad was around 250m through small streets. Like the entire city this riad is not wheel chair accessible.

The staff

The staff were amazing and so helpful nothing was too much trouble. We had a lovely room and the facilities were fabulous. The Riad is very close to pick up points for taxis. The Bahia Palace and The Badii palace are close by it is great location.

There was nothing to dislike

Selim was highly attentive and helpful in giving directions and assisting . It’s in center of Medina

Riad can be cozy and beautiful , but it’s not as spacious like city hotels . So better to expect that . Moreover taxi is few mins walk from Riad, so expect walking with your luggage, the Riads generally doesn’t have lifts .

Beautiful property and rooms! We loved every detail. The staff is amazing!! We had one of the best massages I’ve ever had in their spa.

Staff is great but a little slow.

Staff goes above and beyond for you. Always friendly and helpful. We had our credit cards forgotten in the property and they sent to our home by post. Rooms are cleaned and organized everyday with new fresh towels. The hotel is well decorated and well located. The rooms are silent. Air conditioning worked silent as well. Breakfast had all the basics with an Arabic touch and menu was slightly changed everyday. Overall one of the best experiences I had with a hotel.

As everything is Marrakesh, payment is preferred in cash. ATMs are easy to find tho.

Had an amazing stay! The place looks stunning and the atmosphere was super relaxing. The staff were all so friendly and really went out of their way to help. Plus, the food was seriously delicious.

they charge extra 3% if you pay by card

An oasis of calm in the busy Medina. Excellent service from all staff from the moment we arrived, couldn’t fault their friendliness and attentiveness. Comfortable rooms, lovely abundance of food at breakfast, changed slightly every day. Arranged airport transfers which was a great decision, met promptly at airport and then at drop off to be walked to the riad can’t recommend enough!

Nothing!

One of our favorite stays in Morocco, where to start.. we would say the best thing about this Riad is the staff, literally everyone (including housekeepers) was super friendly, helpful, welcoming, they made our stay even more special.. we stayed at the smaller Riad of the collection - it was very -very- beautiful, well maintained, very clean, quiet and the room was very unique and super comfy. The breakfast on the rooftop was breathtaking, and the service/food was simply great!!! I can't think of a single negative thing here. The location was great as we were at a walking distance from all main attractions. We would like to thank the staff (EVERYONE) for their hospitality, their heartwarming welcoming, and their readiness to help at any hour of the day/night. We would DEFINITELY come back again.

That we didn't stay longer!

Beautiful hotel and great staff. Staff were always willing to help out. The riad itself is quite beautiful and modern. They arranged an airport taxi for us easily, and were very helpful with recommendations for what to do and see.

A little miffed by them asking for payment in cash. Booking.com states you can pay in cash or card, but when we didn't have the amount in cash they added a 3% surcharge. The riad is quite expensive - more than other riads in the surrounding area so that 3% adds up quite quickly. Breakfast is nice but quite simple. Eggs cost extra. Overall, it was a great stay but after staying in a couple other riads in the same area, there are less expensive options for the same quality and beauty as Riad Nelia. It is just a lot more expensive than others.

Everything was awesome!

Breakfast on the terrace was great. Beds were comfy and the location was good.

This place was super deceptive. You don't really know which place you are booking in as the photos are of different places. Not very good value for money. We were here on our honeymoon and they didn't do anything to make it more special despite this being a wildly expensive accomodation for what it ended up being. We were told we could checkin at 11 so we came then and they said the room would be ready in 5 minutes. We came back 5 hours later and it still was not ready at 5pm. They gave us a free massage to apologise for the inconvenience which ended up being great and we are grateful for this but the whole experience there didn't meet our expectations.

A Hidden Gem in the Heart of Marrakech From the moment I stepped into Riad Nelia, I was transported into a world of calm, beauty, and warm Moroccan hospitality. Tucked away just a short walk from the bustling souks and Jemaa el-Fnaa, this riad is a true oasis in the medina. The architecture is stunning—thoughtfully restored with elegant traditional touches and modern comfort. My room was immaculate, beautifully decorated, and offered a sense of peaceful retreat after a day of exploring. The staff were incredibly kind and attentive, always ready with a smile and helpful recommendations. Every detail was taken care of with such care and professionalism. One of the highlights of my stay was the delicious breakfast served on the rooftop terrace—fresh, flavorful, and with a view that made each morning special. I also took part in the cooking class offered by the riad, which was a fun and enriching experience I’d highly recommend. Riad Nelia doesn’t just provide accommodation—it offers a full, authentic Moroccan experience. I felt like a guest in someone’s beautiful home rather than a tourist. I will absolutely be returning, and recommending it to anyone looking for charm, comfort, and a personal touch in Marrakech.

Poor

No alcohol

Staff were wonderful, super helpful! Beautiful hotel in a great location!

Nothing

There are two properties, we stayed at the Nelia Signature and wow! The property itself is beautiful and immaculately clean. The location is great for exploring the Medina, we didn’t need to take any taxis. The staff were absolutely amazing, so helpful and friendly and could not do enough for us. The Breakfast and Moroccan mint tea provided was delicious.

Nothing, it was perfect!

leaving because I was taken advantage of. I was given 1 night in a small guest room that was like a closet and not a room.

the manager names mehdi didn't approve my date change request as my flight was delayed. instead of offering me the next few days he canceled the whole thing and took my money. to make me feel like it's okay that he ripped me off he offered me one night. when my flight arrived and I came to this riad I saw many keys there for rooms. the night worker gave me the guest room which had no lights and was smaller than a closet and when I asked are you serious the night worker laughed and told me to ask Mehdi. I didnt bother. I was ripped off and this is not hospitality or good customer service at all. I stil would like .y refund as the little guest house wasn't even a room ! I wasn't offered any help or assistance during my stay and its really sad. don't let them rip you off and don't stay here. also the cleaner mopped the floor around the pool and threw all the dirt and garbage of the floor into the pool. be safe everyone.

super beautiful interior decoration. clean, no insects, and the service is good.

my room's door is not working. cannot lock the door for 2 days. also the water drainage is so slow. the breakfast have no meat, but every moroccan hotel is like this.

This riad is full of character with amazing design elements.

Nothing!

Room, facilities, staff

n/a

Beautifully decorated, staff were all super friendly and helpful, breakfast was excellent!

We hadn’t realised that there were two properties advertised on the same booking.com advert so we didn’t have access to the rooftop pool, and the pool we did have in our Riad was just for show and not accessible.

Tutto

The Riad was stunning, every corner held a little bit of culture and authenticity. The room we have was absolutely lovely and really felt like we were living traditionally. The staff were so attentive and nice, all spoke English and would ask us if we needed anything as soon as we enter or leave. Overall the place felt really safe and was quiet and peaceful. I was travelling alongside my friend and for 2 girls we felt really safe and secure in our surroundings.

Everything was lovely!

Our stay at Nelia Signature Riad Marrakech was nothing short of amazing. From the moment we arrived, we were greeted with warm smiles and genuine hospitality. There were no check-in issues or language barriers—the entire team was incredibly polite, welcoming, and attentive, making us feel at home right away. The riad itself is absolutely beautiful—elegantly designed with a luxurious yet peaceful atmosphere, it was the perfect escape from the busy streets of Marrakech. One of the highlights of our stay was the in-house spa, where I had a traditional hammam and massage. Hafsa, the therapist, was wonderful—professional, gentle, and very caring. It was such a relaxing and refreshing experience that left me feeling completely rejuvenated. We were also so impressed by the restaurant at the riad. The food was simply amazing—authentic, flavorful, and freshly prepared. Every meal was a delight, from traditional Moroccan dishes to perfectly spiced tagines. Dining at the riad was an experience in itself, and it added so much to the overall charm of our stay. What truly makes this place special is the kind-hearted staff. Their attention to detail, friendliness, and sincere care made our visit unforgettable. If you’re planning a trip to Marrakech, we can’t recommend Nelia Signature Riad enough—for its hospitality, spa, cuisine, and peaceful luxury, it’s truly a gem in the heart of the city.

We loved the food and in fact, of all the Tagines we had in Morocco, I do believe the chef at the Riad made the best food. We loved it so much that we took the cooking class with him to learn to make it the way he made it.

It was just perfect

Horrible experience….All our plan was dropped due to them…..We ordered lunch from them and took 1 and half hours to get….same thing happened for breakfast and we missed our flight….it was bit difficulty booking taxi in the morning and the staff was not helpful at all.

The room was not that worth for money, toilet very unclean and wash basin clogged

Had a wonderful stay — the riad was beautiful, comfortable, and the experience was exceptional. The staff were truly outstanding. Highly recommend!

it was a bit difficult to find on the first day, but it became easy after. If arriving by car, the staff will help bring your luggage from the Car.

very friendly and helpful staff very beatiful interior decor delicious breakfast at rooftop terrace simply everything

the location is a bit far from the closest point a car can park, so need to walk a bit with some help from a local. Not too bad though

The staff were so helpful, friendly and couldn't do enough for you. The riad itself is beautifully designed, lovely setting and in a great location.

The room lighting was quite dark

The hotel is absolutely stunning! The staff are so friendly and go above and beyond to help. Unlimited mint tea and the breakfast was great. Beds were comfortable

Kind staff. Small but beautifully decorated riad. Beautiful rooftop area. Great location.

They were actively doing some repairs/painting - made the room smell like paint/maybe the room just tends to be a little musty-smelling in the first place. Some photos of the booking might be of their newer, larger sister riad which is about 5 minute walk away and guests have access too, but might be misleading.

Excellent stay, food and service. We were here for 3 nights and I already want to come back. Special mention to Saad, Mouna, and Samir for their exceptional hospitality and making the riad feel like home. We didn’t have to take a single taxi because of its great location, and were served a really wholesome breakfast every morning. Pro tip - take some time to sit on the rooftop on a clear night, it truly feels magical!

The meals are excellent and so is the massage.

There is no elevator and the eating area is at the top and not covered for rain and wind.

This property was beautiful all the staff where excellent friendly could not do enough for you

Nothing perfect

Loved to come back and generally very lovely staff. And most of all a great hammam treatment for both of us by two superb women in the new Nelia spa. And nice to eat dinners on the terrace. And breakfast was great as before and even a bit better at Nelia Signature. Also love the design of the whole properties. However, we had requested a quiet room location and have never had such a noisy room in any riad. And we have been a lot in Marrakech. So we addressed this and after 2 nights without a good sleep the hotel transferred us to a beautiful room at the signature riad. It was absolutely beautiful and a very nice gesture. However, we had a lot of bed bug bites in that room all over our neck and back and stomach. Really bad. We told the reception they should address this to the manager and owner and the receptionist was very nice but I am astonished that we have not been contacted by the hotel manager nor offered any discount on a potential return or anything similar. We had to treat all our items carefully at the return and the whole thing has been extremely difficult and inconvenient. So, all in all, this was our so much wanted return to Nelia after a great stay last time. Staff were nicer in general last time. It all felt more genuine and caring. Except for hammam staff and two staff at Nelia Signature and the night waiter at Nelia at arrival, who were wonderful this time, we are all in all actually disappointed. The kindness and caring environment was a bit gone. Especially one staff member, a guy at Nelia signature, made us wait a lot of time both at check in but also in general. He was not respectful and paid all attention yo good looking, young girls from the US instead. Not professional and not kind. But the other staff person who was there was absolutely great and made evening meals for us and helped with a big smile at all times.

Very friendly, helpful, and attentive staff accommodating to every need. However, we were inconvenienced by a problem with being able to pay with card and had to pay with cash in the end.

Nelia Riad is a wonderful place to stay. The location is ideal for exploring the busy Medina while it is situated in a quite place just outside the busy streets. We felt very welcome and the staff was friendly, speaking very well English and very supportive. The breakfast is served on the rooftop terrace with a nice view on the city and a great place to relax. We loved the interior of Nelia Riad with its colorful decoration and we will definitely come back to this place next time .

Nothing noted for improvement

The hotel is centrally located, and the staff is friendly and helpful with anything requested.

We encountered several issues with this hotel. One of the two guests was bitten by bedbugs in the room. Additionally, we had problems regarding payment. We were informed that paying by card would incur a 3% fee, which we accepted. However, upon receiving the final amount, we noticed an undisclosed fee related to currency conversion from euros to dinars, differing significantly from the daily exchange rate. When we pointed this out, we were told that this rate was fixed and provided by booking.com. Along with some additional charges, they effectively asked for an extra 40-50 euros, which we refused. Moreover, the breakfast provided was very basic—compared to other accommodations we stayed at in Morocco, it was overly simple and inferior. We chose this hotel for our final two days in Morocco expecting a better experience, but unfortunately, things were not as we had hoped.

A haven in the heart of the medina. We got a transfer to the riad from the airport courtesy of the riad. We were met by the lovely staff of the riad to be walked to the riad and it was honestly such an incredible place! We felt so important and well looked after. Incredible!!!

This riad was so beautiful! Clean and airy, it felt like an oasis. The staff were incredibly kind, welcoming, and helpful - big thank you to Mouna, Walid, Youssef, and Mohammed for going above and beyond to make us feel like part of the family. We also did the cooking class which was very fun and informative. And the spa services are great! All in all, a wonderful stay and would absolutely love to stay here again.

The beds were a bit firmer than I prefer, but other than that, no complaints! While they do keep quiet hours, be mindful that sound does travel because of the inner courtyard format. We still slept very well.

The breakfast was amazing. The staff was also very available and friendly. The bed was super comfortable tooo

The space was a bit small

Super friendly staff and exceptionally well kept. Also in a great location, which gives calm and serenity away from the huddle and bustle of the Medina. A special shoutout to Jaoued, Mohammed, Walid, Mouna and Yousef 😁

The property is in a good location

It happened to run out of electricity during our stay. The staff were not prepared for an occasion like this, nobody communicated and explained what to do or expect during this time. I think as a place of hospitality they should be prepared for occasions like this and always have a plan B

My boyfriend and I were finishing up our stay in Morocco and wanted to experience staying in a Riad so we chose this one. Originally we walked to their sister location, where the staff member then walked us back to the correct location. Upon arrival, we were slightly early for check in, so the hotel staff provided us with breakfast while we waited. The breakfast was delicious proper, not buffet style like the hotels. In particular there was this one staff member (I didn't catch her name), but she was extremely helpful in providing us tips and information about Marrakesh that we wish we would have known at the beginning of our Morocco trip. Upon checkout we had leave at 3am due to an early flight time, and another staff member walked with us at night to our pickup point. The room was beautiful, clean, and aesthetic. If we are returning back to Morocco, I would definitely book this Riad again!

The staff were some of the best we’d ever experienced at a hotel, so incredibly warm and welcoming from the first to last moment. The riad was so quiet and calm, a great antidote to the hustle and bustle of Marrakech. The riad was also stunning and everything was so clean and presented to such a high standard

Nothing! Only thing would be that the location is a up windy side streets only accessible on foot but we booked a transfer which meant we were met at the car park to take us there so we were fine but if we had arranged our transport we would’ve had a hard time finding the place