Captain John Kearney
Captain John Kearney, Mall Drive, Martinsburg, WV 25403, United States of America- Memorial
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Convenient Location
Modern Amenities
Complimentary Services
Experience comfort and convenience at Tru By Hilton Martinsburg. With a prime location near popular attractions and modern amenities such as free WiFi, this hotel is perfect for both leisure and business travelers. Relax in stylish rooms equipped with all the essentials for a pleasant stay. Take advantage of complimentary services and explore nearby points of interest. Don't miss out on a memorable stay - book now at Tru By Hilton Martinsburg for an unforgettable experience.
Check-in from
03:00 PM
Check-out by
11:00 AM
Children
Allowed
Pets
Not allowed
Sleeps
Up to 2 guests
2 adults · 1 children
Beds
Extra-large double bed (Super-king size) (181-210 cm wide)
In-room amenities
Sleeps
Up to 2 guests
2 adults · 1 children
Beds
Extra-large double bed (Super-king size) (181-210 cm wide)
In-room amenities
Sleeps
Up to 4 guests
4 adults · 3 children
Beds
2 Queen bed (151-180 cm wide)
In-room amenities
Sleeps
Up to 4 guests
4 adults · 3 children
Beds
2 Queen bed (151-180 cm wide)
In-room amenities
Sleeps
Up to 4 guests
4 adults · 3 children
Beds
2 Queen bed (151-180 cm wide)
In-room amenities
Sleeps
Up to 2 guests
2 adults · 1 children
Beds
Extra-large double bed (Super-king size) (181-210 cm wide)
In-room amenities
Get answers about amenities, policies, and more — e.g. “Are pets allowed?” or “Is parking available?”
Provider-sourced guest reviews.
Clean and clutter free. Had breakfast and meals that could be microwaved if you arrive late without eating. Quiet. The shower was awesome, powerful and good temp.
N/A
The location was very convenient.
The way the noise was heard all night long from the people above and beside us. The hardwood floors made the noise very easy to hear with stomping feet. We tried to get hot water / coffee at about 10:00 PM and all but the decaf was empty and the staff was sitting and talking.
I loved the cleanliness of the room and facilities.
To check in and check out we had to search for an employee. No microwave or coffee maker. Coffee at breakfast and in the lobby was like weak tea. Breakfast was not edible.
To check in and check out we had to search for an employee. No microwave or coffee maker. Coffee at breakfast and in the lobby was like weak tea. Breakfast was not edible.
New
Average room size. Noise from neighboring rooms
It was modern and fantastic
Nothing
I was gang stalked by employees and guests of the hotel. I was kicked out for trespassing… I was accused of racism! Not true. You violated my civil rights
Nice and really clean. Lobby area had lots of seating.
excellent breakfast bar, shower area excellent for my medical needs, bed very comfortable
it was clean, cute and beds were comfy.
pillows
They were very clean and nice staff, they had a great patio outside for smoking with friendly kittens running around outside.
I liked everything.
Breakfast offered a wide variety of items that were tasty. The room was spacious and the decor was cheerful.
I liked the room, shower, cleanliness.
Was not a fan of the breakfast and the pillows were just too flat. Using two pillows wasn't enough.
👍🏽
Great breakfast, with some new ideas.
Got awakened by the fire alarm when someone burned their bagel.
The friendliness of the staff.
Excellent breakfast.
Breakfast was great with the scrambled eggs and boiled eggs. My husband loved the oatmeal and pancakes. We were very impressed and thought it a smart move to have all tile in the rooms especially when catering to pet friendly guests. Everyone was very pleasant and helpful, thank you for all that you have given in your days of hard work!
New property, clean, and appealing appearance.
Friendly staff.
Clean. Friendly staff
Clean friendly
N/a
Did not eat the breakfast but we were made aware of it when we checked in. You might want to think about adding a small cafeteria to your hotel so your guest would have options other than the fast food and restaurants in the area I found their food not tasty at all.
Some of the other guests were in and out of their rooms through out the night but the hotel could not do anything about that as people are free to come and go as they please.
Dog friendly
All good
The location was convenient. The facility was clean.
Servicing the room with a resupply of paper products required us asking for them. They didn't make up the room. The breakfast I would rate negative stars if I could. Pancake machine didn't work. The sausage was very bad, and the cheese omelets were equally bad. The yogurt dispenser wasn't working properly. And actually guests should be offered individually packaged refrigerated yogurt. I think the current system is not food safe.
Everything was great!
Location cleanliness
Bed
Right off highway with restaurants near by
nothing
Location so many options to eat within 1 mile
No pool
Quick easy checki
NA
The breakfast was good but I would change the pancake maker to a waffle maker. The coffee was excellent .
Put another chair in the room to sit and relax.
All good!
Everything was clean, the bed was very comfortable, the staff was very friendly.
That it was very clean and close to shops and restaurants.
That they didn't have a King size bed. Other than that, the stay was exceptional
All goid
Nothing
Close to stores and plenty of restaurants
That I couldn't get an early check-in. Check ins should be earlier than 3pm. Your paying for that day and you can't check in til half the day is complete. Then you shouldn't get charged full price of the room, maybe partial cause I'd like to enjoy my entire day when I get hotels rooms, not just a few hours.
We appreciated the luxury shower. Super clean facilities and room. All the staff were very accommodating and friendly. However, we did not like the fact that the air conditioning system was the type that cuts on and off all night long. Every time it cut off it would wake us. Wish there would have been a fan only setting.
Good value. Super clean and comfortable.
A bit hard to access off of I-81. Hard to locate staff on arrival and departure.
Wherever I plan to travel I look for Hilton Hotels but this time was the most wonderful hotel I ever stayed in. It’s amazing 🤩 I love Love it.
Nothing.
Very clean and staff was great.
N/A
I like the price and comfort.
My preference would of been for it not to be a hotel that has pets
Everything but the bed
The bed was very uncomfortable
Good
Nothing
Great,friendly helpful staff. Location was wonderful.
WiFi was a little slow
Excellent location
The location was ok aside from all the construction trucks around the hotel
Entrance level carpet was dirty , needs to be changed maybe to a flooring that can be washed , turned me off right away . Cleaning crew hanging out behind the desk folding towels , I felt like I was in there laundry room 🫤. With there snacks around them . I almost left . We were tired so we stayed.
Comfortable bed , close to some shopping and restaurants
Nothing
Todo el personal muy amable y el lugar muy callado y agradable
Convenient. Staff lovely and helpful..near to lots of fast food and restaurants and many shops. Had hot food on offer for breakfast. It was a spotlessly clean and comfortable room. Husband said the bed was the comfiest he has slept in so far. We are from the UK on a 3 week road trip and have slept in many different hotels so far. What carpet there was, is short so we could push the suitcases rather than pulling them.
Bit nit picking ..but tv didn't have many channels, however the guide worked so could find something to watch.
It was close to many restaurants.
Maybe more selections for the breakfast.
L’emplacement et le décor
Aucun verre dans la chambre
Great location
Breakfast
None
The location
Clean very nice staff
Sausage was raw and the man took it and bought bk was raw still on thing
Location, cleanliness, comfy bed, great shower
Nothing
Great room, bed and lication
Had more tv stations
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What guests love
Areas to consider
Cleanliness
9.36/10The hotel was reported to be very clean.
Service
9.83/10Staff was very friendly and helpful.
Location
9.57/10Location is great with many restaurants and shopping nearby.
Room Quality
8.32/10Some guests reported that beds were uncomfortable.
Amenities
8.85/10Functional amenities but some guests wanted more options.
Value for Money
9.51/10Fair pricing for the quality and service provided.
Food and Beverage
8.86/10Breakfast had good choices but some items were not satisfactory.
Overall Experience
9.33/10Guests had a positive experience overall despite minor issues.