Welcomhotel By ITC Hotels, Hamsa Manali

It was an amazing and absolutely beautiful property. Felt like Switzerland in India.

Property was well maintained

Staff was not cooperative while booking especially

amazing views from the propery

It is a beautiful property for vacationing

Booking. Com shows it is 200 Mts from Mall though actual distance is 7 kms. This needs to be corrected.

Location Layout Rooms Balcony Food Hospitality of staff

Road to reach there is narrow

Perfect location. Got very good snow.

Nothing

Locations, Restaurants, staff services attitude

None

Ambulance, locations and services rendered by all staff

None

Property, Welcome, specially restaurant staff very warm.

Room service and front desk ppl regarding service not provided service properly.

Very Poor Experience with ITC Hamsa Manali Travel Desk Booked a cab through the hotel travel desk and had a terrible experience. The vehicle was in poor condition and the driver was clearly untrained. Before the trip, we were taken to a local dress rental shop with an obvious commission setup and unhygienic clothes. After crossing the Atal Tunnel, the driver falsely claimed police restrictions and refused to go further, dropping us at an unpleasant location instead of Kokhsar. This is unacceptable for a premium ITC property. Strongly recommend avoiding hotel-arranged cabs here.

Property itself is very beautiful with amazing views Stag are good and courteous Food was amazing My request for no onion and garlic was well looked after in buffet breakfast

Can’t find anything

Ambience, View & Rooms

-

Great Place to visit..location is good..staff are good and polite..but unfortunately could not enjoy Jacuzzi on this very cold weather 😔..may next time

Nothing much..ka location..the ambience..all are good room temperature all are off good and well maintained

The stay was comfortable.Excellent & serene location. 360 deg mountain view. Staffs were kind and provided awesome hospitality.The service provided by hotel staff Mr.Sekar to be truely appreciated.

Food taste & options could be improved.

the staff was warm and helpful. the view is amazing and the landscape is outstanding, i might come again for the view and the resort premises

there are no charging socket is in the bedroom, mirror position can be better so can use the space, need more lights around the bathroom mirror. brush bristles need to be soft.

Great experience created by all staff | Special mention - Mr. Sahil Nayyar & Ms. Pihu.

I had a great time there. I had a great time there, and I really enjoyed the time I was there. The location was great, and the staff was friendly. I would definitely recommend staying there to others.

I am not sure why the food isn't very good at this 5-star resort. While they're not running out of ingredients, there is a limited number of choices in buffet. The tea and coffee also aren't very good, which is too bad because it's located in a hill station.

View, Location, heated pool, play area, toilet

Size of the property is small, bfast menu can be more expansive as compared to other ITC properties

Quiet location in the mountains, junior staff need more training. Not great value for money

Restaurant menu choice could have been better especially for vegetarians

Perfect spot for family ,friendly staff ,rooms are very clean and beautifull property ,good food

Only decent place in Manali where you can experience peace, fresh air and landscape of the valley. Rest of the city is crowded, noisy and polluted.

The view The layout of rooms The landscaping The facilities Staff Food options and quality

Food was expensive.

Breakfast was good but little mismanaged.

staff us not trained as per 5 star norms...behavior of the staff was good but they dont know how to serve and offer food like a trained one.

Good location Good views from property

Lack of breakfast options Better ITC hotels,manali one is highly falling behind Slow check in process

Beautiful property, located in the valley a little outside town surrounded by snow capped mountains and apple trees. Very spacious and comfortable rooms which were well heated even in Manali's cold winter days. The staff were efficient and warm. The food at ITC Hotels is always great and this time was no exception. Would definitely strongly recommend it.

Staff was courteous and very accommodative to cater to our meal preferences and ensured we were well fed and especially kids were taken care of. Huge shout out to folks at the restaurant (Sandeep) and house-keeping staff (Aman)

Could have had more activities / facilities like pool etc within the premise.

The location, the ambience and the view.

Slowness of carts

Amazing property and service by the staff

The property is beautifully done. The location makes it perfect. Overlooking the mountains ranges makes it even more worthy. The staffs are cordial and supportive. In a hotel if the staffs are polite and welcoming then we feel more at home. The linen the drinking water to the small cookies in my room was so cute. The breakfast spread was also fantastic. Loved my stay totally.

There is nothing that I can complain off.

I am a tourist from London visited this place - on the afternoon of 15 January 2025. No one at the entrance helped us to guide us to the reception. We had to walk around 10 mins to locate the reception and then the reception staff (Sunny) at the front office desk looked grumpy. I was interviewed as if I was at the airport immigration. I was then guided to our room which to be fair was quite nice (only nice thing about this 5 star resort, which you would expect it). Food/dining service was average. Over night there was a very heavy snowfall. We were unable to leave as our car was stuck. We asked to speak with the manager who never introduced and apparently he was on holiday. Then we spoke with FOH staff Pihu who claimed to be a decision maker for all the guests. She was extremely arrogant, and was was unable to not only help us with our stressful situation but she was also very concerned about our bill. She asked us to check out as soon as possible and do not forget to the bill. We then asked her if she can speak with her manager (which she claimed she did over a call). The manager was again very unhelpful and told us that only help they can provide us is that they can shift our luggage to a hotel nearby (200 meters away), which we fortunately found our self and it was 1/4 of the price. We then checked out and took our luggage to the reception and we were told that it will be delivered within 15 mins. While we walk to the property. This was a complete lie. As i had to contact the property 4 times after 2 hours to check when our luggage will be delivered. Out of four times, twice the line was busy and two times I spoke with someone different from the hotel who said it will be delivered soon but was unable to give us an estimate and they hung up on me both times. The truth is that the luggage was never delivered as we had to go back to the property to pick it up.

EVERY THING EXCELLENT HOSPITALITY

The property is good in shape & size

Very distant location . It is highly Overpriced with No other activity available . Atmosphere is dull overall. Staff is very Limited & non flexible

Breakfast spread was good , we had asked chef for customization which he eagerly did .

TT table was missing & bornfire in rooms as well on common area like lobby was missing . Though they have space but they were not willing to do even on eve of 24 th Dec .

My daughter rooms which we paid full but allocated ground one which was not worth I paid

Welcome hotel by ITC is an exceptional place to stay at, with 100 % room comfort and delicious food with great accommodation for 4x4. The view was truly delightful and for a 1 night stay it absolutely amazed me with everything.

There was not a single thing that displeased me or my family so I truly recommend welcome hotel if you see to travel with family because it's just awesome.

Excellent

Great location and friendly staff but slightly overpriced for extra services

One of the largest properties in northern India. I would call it a proper Resort or retreat. The term Hotel doesn’t do justice to the sprawling property located amidst mountains.

You need a vehicle to get to the property which is 4 km from the Manali Leh highway. Buffet spread for dinner wasn’t impressive nor value for money. No nearby restaurants in case you want to try different cuisine unless you have a vehicle

This property too far from mall road took 45 minutes to get there

Property location and overall environment . The restaurant staff is really good.

It's little outside from Mall road 8 KM however booking.com shows wrong info.

Very wonderful place

Beautiful place situated amidst mountains, my heart was really happy

Great property, well equipped, amazing views, serenity. Wonderful that they had kids playroom, nice restaurant with beautiful views. The layout of the property with apple trees in full bloom was great to see. Would recommend this property and would definitely be back again

Ease of reaching the location, even though it was off season the tariff was slightly higher; the food is also charged at some premium rates

Loved every bit of my stay. For me, the top factor on the list would be the beautiful and serene landscaping of the entire property. So peaceful and aesthetically pleasing.

The location and the views.

Picturesque location and outside the Manali town (thank God!!) Front desk staff - Ritik and Restaurant staff - both Akash and Chef Madhu were courteous and helpful.

The view is out of the place.. the best so far

The approach is not that great.. it’s too far from Mall Road.. and the roads are not that great that’s leads to the hotel

Great location with amazing view, Good breakfast and smiling servers.

Very good breakfast, lots of choices. Excellent service by restaurant staff especially Sonu.

Delayed checkin

My recent stay at ITC Welcomhotel at Mansa was nothing short of magical. Nestled amidst the stunning landscapes of the Himalayas, this hotel offers the perfect blend of luxury, comfort, and natural beauty, making it an absolute gem for any traveler seeking a serene yet captivating getaway. **Warm Hospitality:** From the moment I arrived, the staff made me feel incredibly welcome. Their genuine warmth and attentive service ensured that every aspect of my stay was flawless. The check-in process was swift and seamless, and I was immediately struck by the professionalism and friendliness of the team. **Breathtaking Views:** The location is simply unparalleled. My room offered a panoramic view of the snow-capped mountains and lush valleys, which was truly mesmerizing. Waking up to such a breathtaking vista each morning was an experience I will cherish forever. **Luxurious Accommodations:** The rooms are a perfect blend of elegance and comfort. My room was spacious, impeccably clean, and beautifully furnished with modern amenities. The plush bedding ensured a restful sleep, and the private balcony was an added delight, providing a tranquil spot to unwind and soak in the natural beauty. **Culinary Delights:** The dining experience was exceptional. The in-house restaurant served a wide array of delectable dishes, ranging from local Himachali cuisine to international favorites. Each meal was a culinary masterpiece, prepared with the freshest ingredients. The breakfast buffet, in particular, was a delightful spread that catered to diverse tastes. **Recreational Activities:** Welcomhotel offers a plethora of activities to keep guests entertained. The guided nature walks and trekking expeditions allowed me to explore the picturesque surroundings and appreciate the rich flora and fauna of the region. For those seeking relaxation, the hotel’s spa provides rejuvenating treatments that are perfect for unwinding after a day of adventure.