Dienstmann Muck
Dienstmann Muck, Willy-Brandt-Platz 5, 69115 Heidelberg, Germany- Sculpture
- Wheelchair Accessible
English
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About this hotel
Convenient Location
Situated just 200 metres from Central Station Heidelberg, IntercityHotel Heidelberg offers easy access to transportation and nearby attractions like Castle Heidelberg and Heidelberg University.
Modern Amenities
Enjoy the comfort of air conditioning, flat-screen TVs, and safety deposit boxes in every room. Stay connected with free WiFi and relax in the seating area.
Excellent Service
Our bilingual staff are available 24/7 at the reception desk to assist you during your stay. Start your day right with a delicious buffet breakfast.
To experience the convenience and comfort of IntercityHotel Heidelberg, book your stay now!
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Important Information
A deposit may be required at the property.
Stay Details
Check-in from
03:00 PM
Check-out by
12:00 PM
Parking
PAID
Children
Allowed
Pets
Not allowed
Amenities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Heating
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Safety deposit box
Bar
Soundproof rooms
Facilities for disabled guests
Meeting/banquet facilities
Packed lunches
Non-smoking throughout
Private parking
Private check-in/check-out
Accessible parking
Parking garage
Special diet menus - on request
Wheelchair accessible
Allergy-free room
Electric vehicle charging station
Vending machine - drinks
Toilet with grab rails
Vending machine - snacks
Lower bathroom sink
Higher level toilet
Emergency cord in bathroom
Wine/champagne
Staff adhere to local safety protocols
Laundry washed per local authority guidelines
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Cashless payment available
Fire extinguishers
First aid kit available
Sanitized tableware & silverware
Contactless check-in/check-out
Invoice provided
Guests can opt-out any cleaning services during stay
Smoke alarms
Property cleaned by professional cleaning companies
Food delivered to guest room
CCTV outside property
CCTV in common areas
Key card access
Room Types
Superior Double Room
Up to 2 guests20 sqmQueen bed (151-180 cm wide)
The double room provides a wardrobe, a safe deposit box, as well as a private bathroom boasting a walk-in shower and a hairdryer. The air-conditioned double room features a flat-screen TV with cable channels, soundproof walls, a tea and coffee maker, a seating area as well as an inner courtyard view. The unit has 1 bed.
Sleeps
Up to 2 guests
2 adults · 1 children
Beds
Queen bed (151-180 cm wide)
Room details
20 sqm
Courtyard View
In-room amenities
Coffee/tea makerShowerSafety deposit boxTelephoneAir conditioningHair dryerRadioRefrigeratorDeskSeating AreaToiletPrivate bathroomHeatingHardwood or parquet floorsWardrobe or closetLinen
Business Triple Room
Up to 3 guests30 sqm2 Twin bed (90-130 cm wide), Sofa bed (Variable Size)
The triple room provides air conditioning, soundproof walls, as well as a private bathroom featuring a walk-in shower and a hairdryer. The triple room features parquet floors, a seating area with a flat-screen TV with cable channels, a wardrobe, a safe deposit box, as well as heating. The unit offers 3 beds.
Sleeps
Up to 3 guests
3 adults · 2 children
Beds
2 Twin bed (90-130 cm wide), Sofa bed (Variable Size)
Room details
30 sqm
In-room amenities
ShowerSafety deposit boxTelephoneAir conditioningHair dryerRadioRefrigeratorDeskSeating AreaToiletPrivate bathroomHeatingHardwood or parquet floorsWardrobe or closetLinenUpper floors accessible by elevator
Business Twin Room
Up to 2 guests20 sqm2 Twin bed (90-130 cm wide)
The twin room offers air conditioning, soundproof walls, as well as a private bathroom featuring a walk-in shower and a hairdryer. The twin room features parquet floors, a seating area with a flat-screen TV with cable channels, a wardrobe, a safe deposit box, as well as heating. The unit offers 2 beds.
Sleeps
Up to 2 guests
2 adults · 1 children
Beds
2 Twin bed (90-130 cm wide)
Room details
20 sqm
In-room amenities
ShowerSafety deposit boxTelephoneAir conditioningHair dryerRadioRefrigeratorDeskSeating AreaToiletPrivate bathroomHeatingInterconnected room(s) availableHardwood or parquet floorsWardrobe or closetLinen
Superior Room, Accessible
Up to 2 guests25 m2Double bed (131-150 cm wide)
1 Double Bed
269 sq feet
Layout - Separate sitting area
Internet - Free WiFi 50+ Mbps
Entertainment - 50-inch Smart TV with cable channels
Food & Drink - Coffee/tea maker and minibar (fees may apply)
Sleep - Premium bedding and bed sheets
Bathroom - Private bathroom, shower, a hair dryer, and towels
Practical - Safe, desk, and phone
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Hardwood flooring in room
Need to Know - Housekeeping on request, no rollaway/extra beds available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Sleeps
Up to 2 guests
2 adults · 1 children
Beds
Double bed (131-150 cm wide)
Room details
25 m2
In-room amenities
Coffee/tea makerMinibarShowerSafety deposit boxTelephoneAir conditioningHair dryerDeskPrivate bathroomHeatingInterconnected room(s) availableHardwood or parquet floorsWardrobe or closetToilet paperShampooWheelchair accessible
Superior Twin Room
Up to 2 guests20 sqm2 Twin bed (90-130 cm wide)
The twin room offers a wardrobe, a safe deposit box, as well as a private bathroom featuring a walk-in shower and a hairdryer. The air-conditioned twin room provides a flat-screen TV with cable channels, soundproof walls, a tea and coffee maker, a seating area as well as an inner courtyard view. The unit offers 2 beds.
Sleeps
Up to 2 guests
2 adults · 1 children
Beds
2 Twin bed (90-130 cm wide)
Room details
20 sqm
Courtyard View
In-room amenities
Coffee/tea makerShowerSafety deposit boxTelephoneAir conditioningHair dryerRadioRefrigeratorDeskSeating AreaToiletPrivate bathroomHeatingInterconnected room(s) availableHardwood or parquet floorsWardrobe or closet
Double Room - Disability Access
Up to 2 guests25 sqmDouble bed (131-150 cm wide)
The double room offers a wardrobe, a safe deposit box, as well as a private bathroom featuring a walk-in shower and a hairdryer. The air-conditioned double room provides a flat-screen TV with cable channels, soundproof walls, a tea and coffee maker, a seating area as well as an inner courtyard view. The unit offers 1 bed.
Sleeps
Up to 2 guests
2 adults · 1 children
Beds
Double bed (131-150 cm wide)
Room details
25 sqm
Courtyard View
In-room amenities
Coffee/tea makerShowerSafety deposit boxTelephoneAir conditioningHair dryerRadioRefrigeratorDeskSeating AreaToiletPrivate bathroomHeatingInterconnected room(s) availableHardwood or parquet floorsWardrobe or closet
Business Queen Room - Disability Access
Up to 2 guests25 sqmQueen bed (151-180 cm wide)
The double room provides air conditioning, soundproof walls, as well as a private bathroom featuring a walk-in shower and a hairdryer. The double room features parquet floors, a seating area with a flat-screen TV with cable channels, a wardrobe, a safe deposit box, as well as heating. The unit offers 1 bed.
Sleeps
Up to 2 guests
2 adults · 1 children
Beds
Queen bed (151-180 cm wide)
Room details
25 sqm
In-room amenities
ShowerSafety deposit boxTelephoneAir conditioningHair dryerRadioRefrigeratorDeskSeating AreaToiletPrivate bathroomHeatingInterconnected room(s) availableHardwood or parquet floorsWardrobe or closetLinen
Business Double Room
Up to 2 guests20 sqmDouble bed (131-150 cm wide)
The double room features air conditioning, soundproof walls, as well as a private bathroom boasting a walk-in shower and a hairdryer. The double room has parquet floors, a seating area with a flat-screen TV with cable channels, a wardrobe, a safe deposit box, as well as heating. The unit has 1 bed.
Sleeps
Up to 2 guests
2 adults · 1 children
Beds
Double bed (131-150 cm wide)
Room details
20 sqm
In-room amenities
ShowerSafety deposit boxTelephoneAir conditioningHair dryerRadioRefrigeratorDeskSeating AreaToiletPrivate bathroomHeatingHardwood or parquet floorsWardrobe or closetLinenUpper floors accessible by elevator
Ask about this hotel
Get answers about amenities, policies, and more — e.g. “Are pets allowed?” or “Is parking available?”
Guest reviews(458 total)
Provider-sourced guest reviews.
7/10
Reviewed Sep 19, 2026Did I leave a tiddly laptop keyboard in room 417? Please respond ..
Technology applied to the decrement of personal contact with staff, who were pleasant but it well trained person to person IMO.
9/10
Reviewed Sep 19, 2026Le service excellent et le staff très gentil
Rien
1/10
Reviewed Sep 16, 2026Das Hotel hat auffällige Legionellenwerte, mit einem Aushang wurden wir darüber erst nach dem Einchecken informiert. Deshalb mussten wir uns äußerst kurzfristig um eine Ersatzunterkunft kümmern
9/10
Reviewed Sep 15, 2026Das Frühstück war gut. Hier hat mir eine Fischauswahl aus Lachs und Forelle gefehlt.
Leider war in der Tiefgarage keine Lademöglichkeite für unsere Ebikes vorhanden.
10/10
Reviewed Sep 13, 2026Trevligt bemötande.
Ingen restaurant.
9/10
Reviewed Sep 12, 2026Goede ligging en modern hotel
5/10
Reviewed Sep 12, 2026Gute Lage am Bahnhof, Personal bei Check in und out sehr freundlich. Personal beim Frühstücksbuffet sehr aufmerksam und freundlich.
Die Durchsagen am Bahnhof hat man bei gekippten Fenstern gehört. Das Bad hätte sauberer sein dürfen. Boden und Abfluss.
8/10
Reviewed Sep 11, 2026Die Lage direkt neben dem Hauptbahnhof war für unsere Anreise per Bahn ideal. Das Frühstück war sehr gut.
Einziger Nachteil war das Self-Check-in Terminal. Hier wurde unsere Karte doppelt belastet. Die Rückbuchung hat trotz Bemühungen des Ansprechpartners vom Hotel ca. 1 Monat gedauert.
10/10
Reviewed Sep 9, 2026My room and the Bar or Resto bar where you can buy both food and drinks. I wanted Rice or Pasta and I didn't have to go outside anymore. They have it there.
Just minor, my second room when I booked the other was a bit in my own opinion, it needed more cleaning but it's not that really bad, that it wasn't cleaned it's just not enough for me.
2/10
Reviewed Sep 7, 2026Frühstück schwierig - wenig Abwechslung
Zimmer, Bad an alle Stellen Undicht - Wasser in der Dusch fließt nicht ab, Wasserhahn undicht
8/10
Reviewed Sep 6, 2026śniadania bardzo dobre, lokalizacja bardzo dobra ze względu na bliskość przystanków tramwajowych i autobusowych. Szkoda,że nie widać w hotelu informacji o dojeździe tymi środkami komunikacji do Starego Miasta-numery linii- trzeba dopytywać ludzi na przystankach. Natomiast mapa miasta na ścianie nad łóżkami to HIT !!! super pomysł ułatwiający orientację w terenie. Brawo!!!
przy zmęczeniu po podróży "ogarnianie" bezdusznych maszyn zamiast otrzymania karty z numerem pokoju to czasami trochę zbyt wiele, szczególnie gdy się jest trochę starszym turystą i kontakt z człowiekiem był naturalny i przyjazny- to taka dygresja do znaku czasu, czasami zbyt daleko to idzie
8/10
Reviewed Sep 5, 2026Schoon en vriendelijk personeel
Modern en schoon
10/10
Reviewed Sep 3, 2026Die Ausstattung war sehr neu.
8/10
Reviewed Sep 1, 2026Clean, quiet and conveniently located next to public transport options
9/10
Reviewed Sep 1, 2026Sehr modernes Hotel, so etwa das Adlon Heidelbergs
Alles sehr gut, aber etwas langweilig - es stellt sich nirgendwo ein „wow“-Effekt ein. Mehr Mut bitte in allen Aspekten.
6/10
Reviewed Sep 1, 2026Sehr verkehrsgünstig, öffi's leicht zu erreichen
Frühstück zu einseitig, Bar war geschlossen, Sauberkeit im Frühstücksraum besser drauf achten
7/10
Reviewed Aug 31, 2026Locatie aan het treinstation, goede bedden en schoon
Het was erg warm op de kamer. Er was zogenaamd een airco maar die kon je niet goed regelen. Het koudst was nog steeds warm
7/10
Reviewed Aug 29, 2026Durch die Lage Nähe desBahnhof ist man mit allen öffentlichen Verkehrsmittel schnell in der Innenstadt. Bzw am Bahnhof und kann schnell in die Umgebung kommen. Als Mitglied erhält man ein Ticket für die öffentliche Verkehrsmittel müßte jedoch erst danach fragen es wurde beim Check in nicht erwähnt. Info beim Eintreffen im Hotel wünschenswert.
Das die Zimmer nicht automatisch gereinigt werden man es beim Check in angeben muss wenn man dann abends bis 20.00 Uhr nicht ordet wird das Zimmer nicht gereinigt. Das zur Zeit Legionellen die Leutungen vorhanden sind, das man dadurch beim Duschen bedenken hat. Man bekommt kostenlos Wasser vom Hotel gestellt. Die Bar war leider geschlossen .
7/10
Reviewed Aug 28, 2026Check-in am Automaten sehr umständlich
8/10
Reviewed Aug 26, 2026Frühstück sehr gut.
Das am Abend die Bar nicht auf hatte.
7/10
Reviewed Aug 26, 2026Die Lage und die Betten waren sehr gut man konnte auch in Bahnhofs nähe bei geschlossen Fenster gut schlafen. Das Frühstück war gut, die Auswahl war für in der Woche auch Gut.
Zuerst konnten wir unser Zimmer nicht beziehen, auch ein wiederholtes Tauschen der Zugangskarte hat nicht geholfen. Wir mussten dann ein anderes Zimmer nehmen hier war leider der Bereich für gratis Kaffee in einem unerwartet Zustand. Ich habe Morgen darum gebeten das unser Zimmer bitte gereinigt werden muss und meinen Frau neue Handtücher benötigt. Das wurde nicht berücksichtigt, somit musste wir an der Rezeption wenigsten für meine Frau neue Handtücher holen.
8/10
Reviewed Aug 26, 2026Alles gut
Total langweilig - kein wow-Effekt
5/10
Reviewed Aug 25, 2026The air conditioner cannot be switched off
9/10
Reviewed Aug 25, 2026Gute Lage direkt am Hauptbahnhof, von wo aus man auch mit der Tram,oder dem Bus sehr schnell in die Altstadt kommt.
Die Fenster sind leider nicht perfekt schalldicht. Daher bekommt man vom Bahnhofslärm ein bisschen mit.
10/10
Reviewed Aug 25, 2026Personal war sehr feundlich
3/10
Reviewed Aug 24, 2026-
Die Badezimmertür ließ sich nicht schließen. Trotz Meldung an der Rezeption und der Zusage, dass sie repariert wird, kam niemand. Zudem hat das Zimmer extrem nach Rauch gerochen. Insgesamt sehr enttäuschend.
9/10
Reviewed Aug 23, 2026Konumu gayet iyi. hauptbahnhoff yanında. F&U yurtlarının tam karşısı. Toplu taşıma ile ulaşımı merkeze ve çevreye kolayca yapabilirsiniz. Temiz ve konforlu odalar.
-
7/10
Reviewed Aug 23, 2026Nähe zum Bahnhof, Straßenbahn direkt vor der Haustür, freundliches Personal, Gepäckaufbewahrung unkompliziert.
Aufgrund von leicht erhöhten Werten von Legionellen waren unkomplizierte Hygienehinweise zu beachten. Hygienevorschriften waren sehr gut kommuniziert und Trinkwasser war an der Bar kostenlos verfügbar.
7/10
Reviewed Aug 21, 2026The location was very good, just a one-minute walk from the tram, bus, and train station, which was very convenient. Overall, the property was nice, comfortable, and modern. The lobby was lovely, and our Queen Double Room was spacious and comfortable. We also enjoyed the breakfast; it was good and had a nice selection.
The water appeared to be contaminated, and unfortunately, there was no clear communication from the hotel about the issue. There was also an unpleasant egg-like smell throughout the hotel and from the air conditioning in our room. Additionally, we received dirty towels twice during our stay. The hotel also seemed to be understaffed for the weekend, which affected the overall service.
5/10
Reviewed Aug 20, 2026Eigenlijk alles. Had er veel meer van verwacht. De bedden waren hard, het was heel warm op de kamer en ik vond het ontbijt slecht en de vloer in het restaurant was ook vies.
6/10
Reviewed Aug 20, 2026Location and Cleaning and Staff
The hotel was nice and clean. The bar was closed on Monday and Tuesday, but the biggest problem was that the air conditioning didn’t work. I complained several times, and they checked it but couldn’t fix it!!! The room was so hot that I couldn’t sleep!!!
8/10
Reviewed Aug 19, 2026Zentrale Lage Einfall zu buchen und bezahlen
Baustelle am Hotel
6/10
Reviewed Aug 18, 2026Ich wünschte eine Zimmerreinigung, klappte nicht. Getränke vom Automaten zu teuer. Bar wäre offen aber Kellner nicht auffindbar. Was schade war
9/10
Reviewed Aug 17, 2026Pokój
Nic
8/10
Reviewed Aug 17, 2026-Super modern - Check - In Terminals sehr nice - super freundliches und hilfsbereite Personal
9/10
Reviewed Aug 17, 2026Super Lage, tolles Zimmer
Frühstücksauswahl war sehr übersichtlich, für 21€ zu wenig Abwechslung
8/10
Reviewed Aug 17, 2026Sehr sauber und bei den heißen Temperaturen angenehm klimatisiert.
An sich geht der Self Check in schnell und unkompliziert, jedoch wenn man mehrere Zimmer gebucht hat, muss jedes einzeln eingecheckt werden. Das ist dann etwas mühsam.
3/10
Reviewed Aug 15, 2026Eigentlich nicht viel.
Sauberkeit im Badezimmer, Zustand und Sauberkeit der Dusche. Ist ein absolutes "no go" Sauberkeit des Zimmer warschlecht. Preis für das Frühstück ist reine Abzocke Ceck-in und ceck-out ist nicht okay.
8/10
Reviewed Aug 15, 2026가성비 좋은 호텔
가장 더운 시기에 이용했으나 에어콘이 없었다. 그러나 밤에는 시원해서 큰 불편함은 없었다.
9/10
Reviewed Aug 13, 2026In 3 giorni non hanno mai cambiato gli asciugamani
9/10
Reviewed Aug 11, 2026Das Personal, die Sauberkeit, die Ruhe, die Lage und der Preis sind echt alle hervor zu heben.
Die Decken waren für den Sommer für uns persönlich zu dick und zu schwer.
10/10
Reviewed Aug 11, 2026My Room
Nothing
8/10
Reviewed Aug 11, 2026Twee prima kamers, lopend ong. 20 minuten naar de oude stad of met de bus/tram: stopt voor de deur.
7/10
Reviewed Aug 10, 2026Die Lage. Neues Hotel, gute Ausstattung. Frühstück okay.
Rezeption ist eine Person mit Notebook. Man wird an Bildschirme geführt um selbst einzuchecken. Auschecken völlig unpersönlich am Bildschirm ohne dass man jemanden antrifft. Das Gefühl Gast zu sein geht leider verloren. Schade wenn das die Zukunft des Hotelgewerbes wäre.
8/10
Reviewed Aug 9, 2026Venligt personale og fint hotel med morgenmad til prisen.
Parkering er lidt dyr.
8/10
Reviewed Aug 9, 2026Das Frühstück könnte etwas vielseitiger sein.
7/10
Reviewed Aug 9, 2026La grandeur de la chambre confort de la literie. La clim et le petit frigo. Ne pas avoir d extra charge pour notre animal.
Le check in _check out que vous devez faire vous meme , si vous avez des problemes ne perdez pas patience peu etre que quelqun viendra vous aidez. Le parking trop petit La moquette sale dans les couloirs
6/10
Reviewed Aug 8, 2026Het bed was prima
Bij het inchecken was degene die ons hielp met teveel dingen tegelijk bezig. Daardoor voelden we ons er niet prettig bij. De kamer was te summier ingericht. De douche was niet schoon. Het viel dus een beetje tegen.
7/10
Reviewed Aug 8, 2026Zimmer, Ausstattung, Lage
Kaum noch Personal. Check in an Bildschirmen ist pure Entmenschlichung.
Guest Feedback
Feedback themes are sourced from guest reviews provided by our data provider.
What guests love
- •Central location
- •Modern design
Areas to consider
- •Cold room on arrival
- •Breakfast variety lacking
- •Limited staff
Cleanliness
7.75/10Some issues with cleanliness, as there were concerns about the cold room and bath amenities.
Service
8.25/10Mixed reviews on service; lack of staff availability noted.
Location
9.75/10Location is very central, making it convenient for guests.
Room Quality
8.25/10Some room issues were highlighted, like a malfunctioning bathroom door.
Amenities
7.75/10Limited amenities noted, particularly in regards to breakfast variety.
Value for Money
7.25/10Concerns raised about pricing versus the quality of service and amenities.
Food and Beverage
6.75/10Breakfast was described as basic and not matching expectations given the price.
Overall Experience
8.25/10Overall a mixed experience with several areas needing improvement.