HOTEL ZAPOTLAN vs Similar Hotels

Some issues with room quality reported, including maintenance concerns.

Mixed room experiences: some found rooms and beds comfortable, others reported very hard beds, unpleasant smells, noisy fans, no AC in some rooms and a clogged shower.

Many reviewers noted issues with cleanliness and maintenance.

Mixed signals: some guests praised cleanliness, but multiple reports of bad odors, cockroaches, missing toilet paper/soap and a clogged shower lower the score.

Multiple reviews highlighted the convenient and central location.

Very central and convenient (near cathedral and main square), which guests liked; however, significant nighttime noise from nearby bars affected rest for several guests.

Negative feedback on service, particularly from reception staff.

Reception staff received praise for being very friendly, but there were notable service failures (reservation mishandling, inconsistent staff performance and poor attitude from cleaning staff). Overall leans positive due to helpful front-desk interactions.

Limited mentions of food; some breakfast offerings were absent.

Not mentioned in the reviews; assigned target overall rating.

Basic amenities available, mentioned as satisfactory.

Several amenity issues: promised AC not provided in some reservations, lack of toiletries/toilet paper, noisy fans, cold pool water, non-smart TV and lack of bedside power outlets.

Generally perceived as fair value given location.

Value impacted by reservation mistakes, missing promised features (AC, toiletries) and disturbances at night, though the central location and some positive service moments mitigate this somewhat.