Hotel La Joya Del Lago

La habitación limpia

La alberca descuidada y sucia

Las areas verdes

Muy poca agua caliente en la regadera

Big rooms, quiet, some rooms have nice views of large pool and garden

Room was dirty. Sofa had stains. Would not use it, stove greasy, 2 sliding doors, had no working locks, tv did not work, two fans did not work. No maid service, no hand towels.

Excelente lugar, mu espacioso, magnifico diseño y amplitud, sobre todo la sala y cocina. Alberca bonita y grande y muy buen estacionamiento. Areas verdes bonitas y el lugar muy acogedor El servicio fue bueno y las personas mu amables.

-Arreglo de la habitación por día -Detalles simples como botella de agua o papel sanitario -Quizas cambio de cubiertos, son pocos y viejos

La piscina le hace falta un poco de mantenimiento, el azulejo parece estar muy maltratado y hace falta una renovación. Los cuartos parecen necesitar un poco de mantenimiento también en la parte de mosquiteros, también aparatos como el refrigerador hacen mucho ruido al conectarse, estaría bien revisarlos.

The garden

They took a deposit which was not shown would happen earlier. They switched my apartment which I had personally seen three months prior. The new place was the filthiest place I've ever had to stay at in my life. They cleaned and only managed to barely clean the bedroom and bathroom.

No tiene ningún contratiempo, el personal fue amable y atento, el precio fue el que reserve, las instalaciones muy bien, limpieza

El agua de la alberca heladicima pero es x el clima y no x el servicio

The room was large. The mattress was comfortable. The parking lot was well lit and locked at night. The grounds were well maintained and lovely. The fridge and toaster worked. For the most part, the room was clean.

The TV didn't work and no one responded to 2 complaints. Per the staff, the tap water was not safe to drink. There was no hot water in room 16, just barely warm for showers. Bathroom lighting was dim. Towels were torn and frayed. Furniture was worn, shabby. The shower soap dish was loose, dangling. 2 sliding glass doors didn't lock. Drapes and vinyl blinds on both sliding doors were damaged and torn. The stove exhaust vent was filthy. Toilet paper was not restocked, I had to ask for more. Trash was never emptied in my guestroom. Pillows were old, flat and hard. One nightstand lamp didn't work.

No nos respetaron la reservación a pesar de estar pagada. No pasamos la noche ahí. Solicito por favor el reembolso de lo que se pagó.

Pésimo. No nos respetaron la reservación a pesar de estar pagada. No pasamos la noche ahí. Solicito por favor el reembolso de lo que se pagó.

Room size

It would be helpful that they have ironer

La ubicación

Muy sucio, deficiente el servicio, sin luz en el baño ni papel de baño, mala atención a los detalles, jabones usados en la regadera. Nunca volvería, ni lo recomendaría

Tiene buena ubicación y cuenta con estacionamiento seguro.

No pudimos comunciarnos jamas por telefono, cuando llegamos a hacer el check in esperamos cerca de media hora para ser atendidos, la clave del internet nunca funcionó, las persianas de la habitación estaban rotas por lo que no se podían abrir o cerrar, la piscina estaba demasiado sucia y no había agua caliente en la regadera

Ubicación

No estaba limpio, no había toallas, jabón ni papel en el baño cuando entregaron la habitación

LA PISCINA ESTABA MUY SUCIA TUVE QUE LIMPIARLA YO.

FALTA REHABILITAR LAS INSTALACIONES PINTURA ETC... LA COCINA (EL LAVATRASTES) TENIA UN OLOR A MUCHA HUMEDAD.

This is not a full service hotel, so if you are expecting fresh daily change of linens, etc., this would not be your best choice.

Nunca mandaron la factura por más que se insistió

Beautiful grounds with awesome views. Nice restaurant on site

No tenia jabon,las persianas no funcionan y estan incompletas entra mucha luz,se metió un gato en la madrugada todo muy viejo

Excelente lugar limpio, estancia tranquilos,

La recepcionista tardo iba de prisa le reporte que la tv no funcionaba comento que alguien iron a resolver nadie fue baje a reception solo estaba el guardia y no tenia idea como solucionar,

La habitacion maltratada por lo años, la pared descarapelada con ollos despintada

Very nice

Location and price

Todo excelente amigos, gracias.

Todo bien..

*

Las habitaciones tienen buen tamaño, la alberca está muy bien

Falta aire acondicionado y podría incluir desayuno

La distribución de cuartos y las amenidades como cuarto de lavado

I loved the setting at the Capital O. We had a 2 bedroom suite, pet friendly room and it was wonderful! I did buy my own broom to clean as no one offered to do that. The restaurant across the garden was excellent and the area convenient to everything Ajijic..

Las villas están agradables, con todos los servicios

Bonito lugar

La cama

Sin cortinas

Su tranquilidad

El servicio de las mucamas ,no hacen sus quehaceres adecuadamente falta liderazgo

We loved Lupita!!! She was so wonderful. Also the gentleman who works around the yard.

Huge cockroaches, everyday even had 1 drop on my granddaughters while she was in her bed, smaller cockroaches in cupboards and crawling on the floor, no hot water for 2 days, ran out of gas for cooking, food left in frig, microwave dirty inside, bad smell when we opened door to our room, pools very dirty and need repairs.

La habitación bien, las instalaciones también, falta más atención del personal, y la alberca no está limpia para meterse, ya que no la lavan todos los días o cada tercer día. El Wifi tiene muchos problemas y la TV por cable también, aunque en realidad uno no va a esos lugares a ver el internet, pero hay que señalarlo.

Excelente ubicación sólo que deben fumigar más seguido había cucarachas en el cuarto y en la noche no hay agua caliente

It is on the side of town I like best. And next to a restaurant I like very much, D'Shanti. The hotel and rooms are clean, bedding and linens clean.

When I arrived only one bedside table had a lamp, and it did not work. This was rectified. When I pulled the screen door open to the patio it fell off the rail, and would not go back into place - letting in mosquitos. The towels are clean, but threadbare and not large.

Antes la alberca era muy limpia ahora es muy sucia y no puedo usarla.

I really loved this hotel before, the swimming pool was really clean and I enjoyed it. Now and I've come back. It's disgusting the yellow mold is at the bottom of the pool. I can't even go in it. I really hope the management. We'll do a better job at keeping the swimming pool clean The management needs to keep it vacuumed and the proper chlorine amount. Before you could swim in it.And you wouldn't feel chlorine all over your body,

It is conveniently located across the street from my fathers retirement home. And I already know the dogs, cats, and kids in the neighborhood.

The blinds do not close all the way. They are stuck halfway across the sliding glass door. This means that sunlight and heat is allowed in all day. And the lights from the pool streaming all night. The pool with Mountain View was fabulous and I didn’t much mind. The unit is clean and comfortable. No complaints at all, the towels are a bit small, and the bed and mattress are tired.

Tienen mucho potencial para hacer una Estancia de cinco estrellas

La propiedad está en deterioro por ejemplo las puertas corredizas se tienen que asegurar con un palo de madera para que no puedan abrirse. Los alrededores si los va mantienen muy limpios. El personal es muy difícil contactar con ellos. Ya que la oficina la mayor parte del tiempo aunque abierta no hay quien atienda.

Family, friendly, good restaurant.

Swimming pool filters do not appear operational. Some of the poolside shelters are in poor repair. There was no instructions on how to access the Wi-Fi in the room, and the remote had to be found in another room.

Es un lugar tranquilo y comodo.

No hay personal atienda muy poco en general bien

It is a 3 star standard

En general aceptable, no conocí el restaurant, solo fui a refrescarme un poco por el calor que está haciendo y me dió tristeza que la alberca que era mi principal objetivo, está muuuyyy descuidada y sucia.

I like the property because it has a serene feel to it and it's quiet the property is older it definitely needs upgrades from new screens to shades the beds are old and firm the bedding smells old as well the best thing about the property was the night guard Mr Zacharias he went above and beyond to assist me when the internet went down the two ladies that were in receptionist did not even make an attempt to correct the situation neither did the manager he was nowhere to be found the two nights I was there and on the third day I left he still didn't reach out I reached out to him because the internet was down. I'm only giving the place a three star because of the friendly gentleman.

Tardan demasiado en enviar la factura

Did I leave my drivers license there?

Muy agradable lugar

Me gustó el hotel, muy cómodo y tranquilo, muy equipado, Algo pasa que tanto al llegar como al dejar el hotel no había nadie en la recepción

we didn't;t use the pool - were there just overnight and hit the road in the AM> We did walk into the town center and along the Malecon. It's close enough to the center to do that . Parking is easy

We had to kind of rustle of the staff to check in - but they were very nice. There is a restaurant next door that ( is or isn't?) connected with the hotel - unfortunately not open for breakfast ( would have been handy)

It's nice place but need some mines

No hay quien t atienda en recepción,no hicieron limpieza en 2 días k estuvimos,no t ponen papel higiénico, nuestra entrada era a las 3 nos dieron la habitación hasta 2 hrs después,y eso k fui a buscar a la chica,y estaba en un cuarto con la puerta abierta,revisando su cel,así dejaron a muchas personas esperando habitación,de la alberca, mejor no digo nada.. sucia...

La habitación del hotel tiene lo necesario para pasar un fin de semana, la ubicación es cercana al pueblo de Ajijic y a varios restaurantes de la zona.

Considerando costo/beneficio está bien. Mucho jardín bien conservado, para descanso, incluye despertador de gallos. Una sola cosa que lo demerita es el mantenimiento, en nuestro cuarto muchas grietas mal resanadas, dos botellitas de agua, un jabón de manos para regadera y lavabo, un rollo de papel de baño a medio uso, el agua de la alberca con hojas de árbol y el piso con azulejos faltantes. El horario de recepción es ajustado, de 10 a 14 y de 15 a 17. Volvería? Para pensarlo, hay opciones por explorar.

A Lovely place, with an exceptional restaurant. The pool requires significant maintenance with a very large portion of bottom tiles missing, and the filtration system needs mending. The top surface layer of the water was not clean. The mattress is a bit tired, yes, serviceable. The table lamp didn’t work. But it’s clean, bug-Free, and reasonable value, with friendly staff, and nightguard.

Zero communication and nobody in the lobby upon checking after 40 minutes of waiting. Charged my work card a fee without asking and have to deal with that now after I had given my personal card to cover any cost. Never head back from anybody. The place is actually nice and great location but never had this happen even at hostels I’ve stayed at.

Lugar muy tranquilo ideal para descansar.

Me hospede una noche, no habia nadie en la recepcion a mi ingreso, no cumplia nada las indicaciones de habitación, las sabanas estaban manchadas y me di cuenta muy tarde igual que el sofa, la alberca sucia y fria, las paredes son de papel, el lugar se ve sucio y abandonado...

The place is nice , but need more attention on the cleaning , because is in town it is to much dust .

No breakfast was included. Location was good. Friendly Canadians there.

No hot water, patio doors did not lock, mattress was too firm and pillows were hard and uncomfortable, kitchen was not well equipped - expect you to do dishes but no tea towel or paper towels to dry them. It may be a good place for long term guests but for one night, it was not.

I loved my stay at the hotel. The staff and people go above and beyond.

Nice pool and restaurant on site

A lot of reviews talked about a sewage smell. Well, I had that room. They were very good about getting rid of the smell that day, and it did not come back. I was there for 6 days and 5 nights. They never came to clean the room, even when I asked on the third day. I never received clean towels when I asked for them, also, on the third day. I ended up washing them myself in the free laundry room in the basement. Other than that, the staff were helpful despite the language barrier. Having a night watchman there was comforting, and he was very helpful. The other guests were friendly, and I got invited to their "Happy Hour" on the gazebo. I would probably go back because of the price, but knowing now that I will be treated as a tenant and not a guest.

No la tenían lista a la hora del check-in

Recepcion

Bed was comfortable. It was close to my family that I was visiting. It was affordable. The grounds in back are very pretty and well kept.

The entrance to the building is uncared for without being swept or cleaned up around the walk or large sign. After I checked in and paid I didn't see any staff during entire the week. The first room was unsuitable as it was next to the service driveway and kind of depressing. Also, with no AC I didn't want to leave the door open on the ground floor. They did give me a nicer room on an upper floor, which I appreciated. That room had 2 ceiling fans, one of which didn't work the other made loud grinding/screeching noises. The wifi password was wrong, they told me they'd give me the new password "tomorrow" then I never saw them again. At first I thought there was no hot water, but later figured out that it took a minimum of 8 minutes for warm water to come to the shower. There was roach powder visible on the kitchen counters. Icky old used sponge at the sink. I had to buy my own toilet paper and drinking water. I honestly just needed a good bed, so it wasn't the worst experience, but it was weird. If I'd expected a regular hotel I would have been sorely disappointed. The only staff I saw during my stay was a sweet man that sat in the dark lobby at night to help with the front door. FYI - the lovely upscale restaurant next door is not part of the hotel and is not representative of the experience you will have with your stay.

Me gusto mucho

Muy susia el personal nuca está en recepción no ay agua caliente debajo del lavamanos está muy ilamado por donde camina uno ay basura en la sala de espera en recepción está sucio tenía cucarachas tenía olor a elamado

😂

This is a budget hotel. If you want 4 star comfort, be prepared to pay for it. But for a budget hotel, it's excellent value for money. The staff was helpful. The room large and adequately furnished, the pool clean, the hotel generally clean and well-maintained. As a bonus, free laundry -- two washing machines and dryers. Would I stay there again on my next visit to Ajijic? Absolutely.

It's a bit of a distance from the town centre, albeit within walking distance (about a mile or so).

Es cómodo, es tranquilo pero no es fácil llegar a pie desde la calle principal cargando equipaje.

Es buena opción para hospedarse

Gardens are beautiful and the restaurant is very good. Swimming pool is large, although missing many tiles.

La limpieza de los cuartos totalmente reprobada... habia pestañas postizas en el buro... las tollas del baño con hoyos, en el baño te dan champu de sobre para que te bañes y encontre varios abiertos en el baño al llegar, la alberca esta en muy mal estado... le falta el 20 o 30 porciento del azulejo... es ruidoso...

El hotel estaba sucio muy mal descuidado en la limpieza sin personal en recepción para cualquier cosa que necesitaras . El baño olía a orines y estaba muy sucio sin jabón con papel del baño a la mitad , las camas y cobijas olían horrible y con pelos de gato . Jamás regresaría a ese hotel aunque este muy bonito

Good value.

Bathroom and shower were dirty.

Good beds, spacious room, TV with streaming & good WiFi. Nice restaurant onsite, large outdoor pool.

Very poor advance communication. Up-charged for pet after saying there would be no charge over the phone. Poor staffing at front desk. Dirty shower floor.

I like the place overall wat I didn't like they should have new soaps and new shampoos at all times

Never received toilet paper or any kind of room service

Las sabanas de la cama y de las cabeceras estaban muy sucias, incluso había cabellos en la cama.

The place was spacious

Spider and spider webs on ceiling, staff was absent a lot, light bulbs were missing, washer didn’t rinse, water was cold. When we got there which was after 3pm the room wasn’t ready and when we came back they couldn’t find the key to the room. We waited for almost an hour for them to let us in. Wouldn’t recommend.

Bien, algo viejo pero tranquilo

Way better than expected. Some of the reviews mentioned the upkeep and I actually thought it was in pretty good shape. It had character and beautiful architecture, and the pool was also very nice. The room wasn't ready when we arrived at 17:30 but they were able to rectify that within about 15 minutes.