Home2 Suites By Hilton Santa Rosa Beach

It was clean and the breakfast was good.

The HVAC did not work in our room for the entire stay. We were told we could get a different room as soon as it was available, but we were never moved.

Paid through Booking.com. Arrived at property, stated I needed to wait a few minutes to finish cleaning room. Waited approximately 20 minutes. Another person came to tell me I didn’t have a room because they were overbooked. Another person was waiting and told the same thing. All of a sudden they found a room for him. Tried to tell me they had rooms available at the other hotel about 20 minutes away. Arrived there and no rooms were available. I’m pretty sure my room was given to the other customer.

The staff, the cleanliness & the size of the room. Also the fridge was fabulous.

The only thing was the pillows were very uncomfortable.

I erroneously thought it was closer to a beach. The kitchenette had no stove or oven. One wash cloth was stuck together with something yellow… I’ll let y’all determine what that was. Overall a good stay, but honestly, if I could find another pet friendly place closer to the beach I’d go with that. The staff were exceptional friendly and helpful, however.

Dirty washcloth. No oven/stove in kitchenette.

Very accommodating, great staff, and very clean and comfortable!! I will definitely be back.

Howard at the front desk was exceptional. The room was clean comfortable and quiet. Perfect for what I needed.

The staff at check-in were very professional and accommodating since they couldn’t find my reservation. Location in relation to the beaches and shopping.

Did not have a dinner menu.

Location / nice lobby / excellent staff

First room was totally upside down Drawers pulled out and it was clear housekeeping dropped the ball on this room Second room linens needed to be replaced and replace with new updated not worn sheets Amount of personal hair on pillows and linens made it clear housekeeping dropped keeping dropped the ball as well.. Conclusion walked next door and purchased new sheets and pillow cases along with shower shoes.. to make it through the night

Super clean and location out you in the heart of the area

Breakfast severely underwhelmed

Tutto, camera meravigliosa, hotel bellissimo, davanti a Walmart e con angolo cottura per poter fare la spesa e mangiare. Voglio fare una menzione particolare all uomo di colore (lo sottolineo perché era l'unico e ci tengo che arrivi a lui il messaggio) che ci ha accolto. Una delle migliori accoglienze avute nella mia vita.

È un po' lontano dal mare, sono comunque 17/18 km dalla prima spiaggia libera.

It was a good selection. I would have preferred other fruit besides bananas.

Clean and extra blankets. Good breakfast

The breakfast was excellent, weight room had everything we needed, and this front desk staff are friendly and welcoming.

When we went into our room, all the drawers and cabinet doors were all open. Catching the door and our luggage as we came in. The sleeper sofa was still folded out, and there was hair all in the shower of the bathroom. There was also a metal piece leaning against the wall in the shower that looks like it came off of something that we never could figure out where it came from.

Everything was great! The staff amazing, delicious breakfast, clean and comfortable room, excellent location. The front desk attendant Yong was amazing!

The washer and dryer just can be used if you have coins. Do not accept card.

The front desk staff were really nice and helpful. They were courteous over the phone when I called to let them know I would be checking in late. The breakfast selection was great. The staff kept everything stocked and continuously cleaned behind everyone. They were really nice and friendly. The room was very clean. The building was nice and clean. We enjoyed our stay.

There was a really hard rain which caused lots of water to be in the front entrance. It was easy to slip and fall, but they put caution signs out to let us to know to be careful. This was understandable but the only concern about this trip.

Me encanto! Desde Que llegamos buena attention de una chica qie trabaja de noche, nos hizo la llegada muy amena!!

Localização ótima bem no meio da costa esmeralda. Quarto espaçoso.

No café da manhã faltam opções saudáveis. O serviço de quarto pegou coisas que estávamos usando sem pedirmos. Acabamos sem conseguir lavar louça e sem sabonete no banheiro.

Ricky, Yong and the other tall guy were AMAZING! I thank you for your great hospitality during my wedding weekend.

All the accommodation you need

Location

Location

Beds are not comfortable

Cleanliness of first room was abysmal. Hotel rep came to room and agreed they had never seen anything like it.

We had best time in this hotel. Great place for families. We will recommend it to our friends. We are grateful to the staff and Manager for their help in difficult time for our family.

Both topics ....really good for breakfast choices and since we were having a family gathering along 30A for four days, the location worked very well ! Nice staff too !!

In our room #116 there was no room darkening blind to pull down. The brackets were there for a 'roll down' type, but the shade was not. The only privacy for this 1st floor room was the slightly see through screen roller. Fortunately we got up early (6 am) each day, but for night time the window needs the dark roll down shade.

Easy access, and location

Very clean. Staff was nice and friendly.

They didn’t have quarters to wash clothes.

Close to where I wanted to be.

Parking near the door and room.

Everything! The customer service was excellent. The location was great. The hotel was very clean.

We had no problems with the property

Clean , comfortable, great location.

You have to wait for the people at reception.

Location was nice. The room was OK. I’ve been in better locations but overall, it was a good location.

Nighttime front desk, part charge my car twice for one night of stay and then called me at 4 o’clock in the morning in my room woke me up out of my sleep and asked me to come downstairs to swipe my card again because his system wasn’t correct payment. I instructed him to call his manager if he had any issues with the system and then realized that he had charged me twice for the room and was asking to swipe my car a third time. And then went down to the front desk at 4 AM where I had to ask him to call his manager and after about 20 minutes, he called his manager in the back room did not solve my issue told me that he was going to leave a note for the next person to come in and correct the fact that he had overcharged me. He then refused to call his manager again so they could guide him through the process to solve my issue then. I stood at the front desk at 4 o’clock in the morning after he woke me up out of my sleep for almost 30 minutes, trying to get him to resolve my issue. In the end, he did not resolve my issue and left me to call back after I had departed the hotel that morning and get my issue resolved. In no way shape or form should anyone call a guest at 4 AM in the morning to wake them up out of their sleep, especially when they have paid for the room not once but twice. In the end management realize that they had charged me twice and refunded my money but all of this occurred after I had departed the hotel and big and plead with the attending to resolve my issue and haven’t been awakened from a deep slumber at 4 AM in the morning.

Everything was perfect!

Everything was great!

Clean and friendly staff

Limited. Entrances and exits

Very quiet

Lovely property, really impressed.

The breakfast was very good. I like that we had different choices. The food tasted fresh. All was kept at a good temperature. The set up was very organized and easy to get to all items.

Nothing

The facility was unable to check us in for several hours due to their system being down. Finally had to force a cancelation and refund. Worst experience I have ever had at a Hotel/Motell/AirBnB.

The property was very clean and felt comfortable.

Everything was excellent! No complaints.

Location

We had dogs on both sides of us that barked ALL NIGHT!

Good breakfast. Room size

Bathroom door on hinges would be better. Neighbors were noisy

Staff was great. Always live staying at Home 2 Suites

Very clean. The staff was very attentive and courteous.

N/A

Everything was good, mainly the cleanness and the staff. Everybody was great but we would like to thank the kindness of Dianna.

Nothing.

Económico. Habitaciones grandes. Ubicación. Ideal para unos dias de visita de la zona

No tiene caja de seguridad en la habitación. No tiene agua de cortesía. Papel wc de baja calidad. El desayuno no nos gustó pero fuimos al donut hole que está frente al hotel

Breakfast was good, plenty to choose from.

Can't think of anything I didn't like

Breakfast was fair at best, could only find bacon, no sausage or biscuits. waffles were a big hit with the "crowd" scrambling around, but I'm not a big waffle guy

Whomever ran laps above my room from 8pm tp 11pm every 6 minutes could have been a little more considerate

Wonderful location Very quite

The staff was excellent, good breakfast quiet room

Everything.

The VERY pleasant staff..when I asked the brightly dressed Jamaican born couple at the front desk if the facility hosted a"happy hour",he replied with a little smile "WE are the happy hour!" HA a great start to a great stay..the room layout..Room 200..was perfect for this visually limited octogenarian,our handicapped daughter and arthritic wife and perfect location WARNING?/PROMISE?..we'll be back! H2S setup is terrific based on other places we've visited.

Please change the free breakfast menu and keep it warm..lobby is very cold so egg cylinders were cold..hash browns could be a change n are commercially available..3 day guests want that.

Nice location and nice room.

There were roaches small ones. Breakfast quality.

Clean and well kept

Mi estancia en home2 fue muy especial la recepción me trató muy bien la señorita Yanike me encantó 5 estrellas para ella

Location

Ride staff Bed hard a rock hurt our backs all night Flat pillows Noisy traffic extremely loud all night

Friendly staff, nice room with all the needed amenities.

The hotel didn't have many guests at the time we were staying as it was mid-December, before the holiday rush. Breakfast didn't provide as many options as I've seen in the past

Everything

Nothing

Super clean and super friendly. Very efficient

Nothing

Hôtel moderne, grande chambre bien équipée, excellent rapport qualité prix !

Location

Top pour une nuit ou faire un stop de 2 jours

Staff friendly. Clean facilities. Located on the main street. Not far from the beaches

The mattress was horrible for my back. Very uncomfortable. 😫

Muy limpio, personal amable, muy comodo, tenía microondas, nevera utensilios de cocina, cafetera. Y al frente un Walmart.

Clean safe

Staff attitude

Rooms are big, very clean and beds very comfortable, breakfast was great

Only thing was rather had bacon instead of sausage

Great hotel! Loved the spacious room with the kitchenette, the smart tv and the breakfast!

The one and only non-positive thing I can say is the mattress was not comfortable at all unfortunately.

Very clean, friendly staff