El Montserrat - Hotel Boutique

Rooms were nice and clean. I like they have have multiple locks on the gate, front door and the rooms. I loved that they had Netflix and other streaming channels so I was able to watch TV in English.

First it's not really a hotel and not a "boutique" hotel. Really it's just a house in a suburban area converted into an Airbnb. I stayed here a week and experienced many problems like poor wifi signal and the A/C unit was gushing water down the kitchen wall for 2 days. Santiago is hot & humid so the manager offered another room for my 2nd night without A/C, however it didn't want the cleaning lady to have to re-clean so I stayed in the same room and used a fan 2nd night. After the first night I reported the faulty A/C unit and they said they'd send a repair person the next day, but to my surprise they didn't bother to come until late afternoon. Then the manager fixed the A/C problem in 30 seconds without any tools. So I was very surprised why someone couldn't have come before to fix it - instead of making me wait all day in a hot room? As my pictures show the room they call a "suite" is just a small, 1 room studio apartment with a kitchenette and bathroom. The shower was faulty and I only managed to have hot water for 1 day only. As you can see in the photos to reach my"suite" room, you must use an outside, very narrow staircase to reach the room. It rains a lot in Santiago so metal stairs are very slippery and nowhere in their advertising does it show you'll have a narrow, outdoor staircase to navigate. Lastly Expedia asked me to request a final bill from Monstserat, but they flatly refused me. This sad place knows nothing about hospitality! Not worth the $295 for the week!

This is not a hotel. This is a house with no amenities nor coffee. This house was turned into rooms.

The room needed to be cleaned up and provide fresh towels on daily basis

Perfect location for everyone Quite place to rest

Amazing

It was a nice room and property in a great part of the city

All was fine

Just wish hot water was present. I ran the water for 2 minutes no hot water. Above all, great staff. Communication was fast and top tier. They speak great English. Clean and cozy. Would stay again!!

This is awesome place for someone who want to stay calm and get relaxed. The location is right into heart of Santiago where you can easily find fine dining and cool restaurants. I hope you guys enjoy your stay like I do. Regarding WiFi and hot water, air conditioning are perfect. It could have some problems for others but during my stay is perfectly working well. Plus, the bathroom is spacious and I really love it.

My stay was very nice. I would recommend this hotel for anyone wanting to stay in a vibrant part of Santiago. Plenty of shopping and dinning within walking distance. The newly opened mall is just minutes away. Enjoy!

Water was cold

It was an excellent experience the staying at the Montserrat Hotel. I liked the professional behavior of the concierges and the owner. Very relax atmosphere. No noise at all from anybody or the whole neighborhood. Everything when it comes to restaurants, shopping just nearby simply by walking. The Room is simply prepared and equipped with everything needed in a room. I'm very glad for having made that choice.

Could not tell it was hotel

Nice and clean. Very friendly people. Safe and nice area.

Excelente establecimiento🏩 💯% Recomendado Nos encanto es muy acogedor, super limpio, muy amable el personal, facil de llegar, y super centrico.

Is very quiet, and cozy.

I had a great experience at this hotel. Its small and convenient. We still for five nights at another hotel and compare to this i wish we had found it sooner. Thanks again

Great place

Great option to stay

The experience at this location was amazing, very clean, close to everything, very quiet at night, and very secure, smelling so good I love everything I will definitely decide to stay at this place always when hanging out in Santiago.

Great app to travelers

This was comfortable and quiet living space in a safe area. The standard room i booked has a nice decor for a one bedroom space and the bathroom was clean and stylish also. Supermarkets are within walking distance and so are some dining options.

Beautiful place at a reasonable price.

Walking distance to good restaurants.

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Great place for a quiet and comfortable night!

The address is not easy to find the first time.

Nice size room, very clean, AC and hot water. Very supportive and responsive staff. Great location!!!!

After leaving the room we noticed we were robbed. The two doors mirror were stolen and also the front radar. I was not informed that I could park it inside. I strongly not recommend this hotel to anyone. Police said that this was the third time this occurred in less than two weeks. This was horrible for me and wife.

Nice, clean living which is situated just a few minutes away from everything. Do recommend and will repeat my stay.

It was amazing

Best place to stary.

The staff were extremely friendly and helpful, and the place was clean and to the point for my needs.

Loved the location , place, workers , it was a perfect location , felt like i lived here vs being at a hotel

This is so far the best small hotel I have stayed in so far. It is very accommodating and clean. The bed is very comfortable. The size of the room is big enough with closet space. The AC works great and the bathroom is well equipped with soap, towels and hot water. The price is also very economical in comparison to many other hotels in the area. It is also located in a very nice and safe area with restaurants and places to shop. There is a KFC and a McDonald’s in closed proximity as well as a shopping mall and a medical facility. I will definitely stay there again.

Nice

Nice place for a one-night stay

beautiful experience

when i saw the low price for his hotel i was a little concerned it was not going to be very good. The truth is the owner is not charging enough, and it is an incredible bargain. It was a little hard to find. Only because goggle maps didn't have it. But when you searched it on google search it comes up quickly. hit the direction button and the directions come up and work fine. There is no sign on the building so i had to look at the picture to confirm it was the correct place and calling out, a woman came to the door. She was very nice and after parking my car we entered. The door had a modern electric lock and was easy to use. Inside is so clean and nice with a big common room with chairs and tables. the room is beautiful. ceiling and walls are rustic like you would expect a villa to be in Jarabacoua. Everything was modern and like new. Spacious closet, new air conditioner, ceiling fan, new bathroom fixtures and hot water that works. If you travel a lot in the Dominican Republic, you know that is not always like that. Is one block from the main road, but very quiet and in a safe and well-kept neighborhood. Grap this bargain before its gone. I usually stay at an airport hotel that charges 4 times as much and i don't enjoy half s much. I didn't meet the owner but i can say to you that you have done a beautiful job and I thank you for a wonderful stay.

Love the place , great owner and super friendly

The property is super nice and clean. Very convenient and quiet!! The service lady a little mean but the host super nice and responsive. I recommended 100% because host was responsive, excellent location, very clean, AC was excellent, hot water on point. I love white sheet!!! Only negative is no whole body mirror. But everything else better than what I expected!!!

Great, responsive, and supportive staff. Very clean and orthopedic bed.

This is not a hotel is a house and they rented a room with inside bathroom

Modest but in no way cheap. Hot water, AC, 50 inch TV, Full kitchen. Shopping and resteraunts were close because this hotel is 1 block off the main road. Movie theater , supermarket was a 7 minute walk. l will stay there again.

Lodge well located nearby many restaurants

I loved this place

Regresaría otra vez y lo recomiendo a familiares y amigos.

It is super close to shopping centers and restaurants. It’s quiet and safe.

Nice place, very friendly staff. Comfortable room.

Excellent customer service.

I don't like the fact that the hot water doesn't get hot at all cold showers everyday and night

Really love it there. The staff was great and very responsive.

Bed/Bathroom & A/C only thing street parking can’t complain for the price Great location

The Hotel Boutique was very quaint and cozy. I loved the Boutique. The only disappointment was complimentary coffee was never made available. Next time if I return to visit I will bring my electric coffee pot.

It’s so very nice and they have a nice people there The house it very clean I like whene the talk to me There’s so very responsible I will come back there whene I come back to santiago Dominican Republic

It is a very quiet place event thou is very close to business, restaurants supermarkets etc Everything was clean . The direction took me directly to the place.

Esta fue mi segunda vez en el Montserrat y no será la última. Cómodo, bien ubicado, y excelentes antenciiones.

Good stay

It was very comfortable, convenient, safe and great service! For the price, it’s an awesome deal.

Angelina is the receptionist and she is very professional and helpful. Thank you Angelina.

Property location is good but, the bathroom is not appropriate', very very small the stair you could feel unsafe due to be very small. The conserge is not doi g a daily cleaning, eather kitchen or bed.

The hotel, the rooms, the windows, the furniture, the bathroom, everything is deteriorated and dirty.

Was good location n safe

Very elegant

Very clean place and quiet

Unique customer services

Very clean up and quiet

Es un hotel pequeñito pero muy acogedor, muy céntrico y tranquilo. No tiene las comodidades tradicionales de estacionamiento, ni cocina, pero tiene todo lo necesario para pasar un agradable momento

I rented for 2 nights and the second I slept in the airport parking lot because they made me feel as though I was trespassing. I was told the 1st night $14/night for my guess which I paid and told the lady only one night my friend will stay. The 2nd my friend dropped by to chat a bit. On enter a lady was watching my door. I later asked her a question and the attitude was unbelievable. My friend and I ate chat and then went inside to wash up. About 9:30pm I was escorting my friend out, a man and a woman was watching my door. I have never felt like that before and I travel on a regular basis. I packed my things and went straight to the airport where I was more comfortable sleeping in the rent SUV. I would never recommend this place to my enemy. Spend a bit more for quality customer service

Solo fue 1 noche pero suficiente para dar una excelente calificación a esta estancia. Cerca del area en crecimiento, de Plazas comerciales, de Grandes supermercados, restaurantes para desayunar, cenar, bares. El area del monumento a un par de kms, y el Santiago clasico. Muy limpio y buenas atenciones.

It is a good safe and comfortable place to stay

Can’t get visitor after 9pm😩😤

Unfortunately the hotel does not provide security nor parking At check in, I specifically asked about the safety of parking our cars at curb level in front of the hotel.. the receptionist assure me it was OK BUT IT WAS NOT.. this morning when we get to our car, both mirrors were stolen at night NOT SO SAFE AFTER ALL BE CAREFUL IF YOU STAY HERE

Gem!! Beautiful, clean, beautiful neighbourhood, close to everything! Recommend it completely! Finally somewhere clean and quiet in the DR!