Cheerful Al Waha Unayzah Hotel

Just Towels need to change Problem in check in Hotel.com not not show in system always in check in

Very good

Nop

Everything

None

Excellent Overall, I will definitely stay at the hotel next time I’m in Uniza

Room was spacious & clean

Nothing

Would definitely recommend!

Everything was exceptional the service the food the ambiance definitely recommend!

Helpful staff, comfortable, location

Breakfast has wide collection but needs improvements in quality

The Hotel is best located in the region everything is near there service is excellent cleanliness is wow 10 out of 10 Thanks to the management for amazing customer service I feel it’s my 2nd home I really enjoyed

They have a very delicious breakfast with lots of varieties The service is excellent and I enjoyed a lot Smooth check in check out thanks to the receptionist SMAR..

Nothing

I like the staff and mainly Mr. Amir he was very helpful.

The food is delicious and the service is excellent,very helpful staff I thanks to Mr Naif for handling my check in and check out hassle free. Easy access to parking,warm welcome from the reception I enjoy my stay see you soon ❤️

Everything is perfect

Breakfast is excellent. The quality of the food is high. And despite the fact that we were in a busy time, the hotel seems to cope perfectly well. So no waiting for anything, check-in, check-out- restaurant- parking-luggage handling - calling the reception...etc. And this hotel has a unique vibe even though it is one of the oldest in the area.

Perhaps a little renovation project for the toilets is a good idea.

I liked the location and the services were acceptable

The breakfast was bad

Stayed in this hotel for a day..Excellent service , amazing hospitality, super warm staff..They have a very amazing breakfast buffet thanks to Mahendra who went above and beyond to ensure there are no hassles..everything from early check in to drop off were well taken care of…really impressed and hence, would highly recommend staying in this hotel if you are going to Al Qassim☺️☺️

This hotel really impressed me. I think it is exceptional. All the staff are very friendly and have great professionalism. The hotel has a high level of cleanliness, quality of food and quality of service. I recommend it.

No thing

house keeping

Location is very good lots of restaurant near by.

Mattress was not so confe, like an old and its bend from the center.

Every things was good except housekeeping

location

Keys need updating Need to add slippers in the rooms Not answering calls (housekeeping and reception) Not having access to the parking space from inside

Clean good location nice furniture Good breakfast

Nothing to mention

The location

Following a recent stay at the Cherful Alwaha Hotel in Unayzah, I wanted to share my experience. The hotel is well-located, and the rooms are spacious and generally well-maintained. However, my room had a view overlooking garbage and A/C units, which was disappointing. While the breakfast offers a variety of hot dishes and options, I believe guests should have the choice of a room rate that excludes breakfast, as this would offer more flexibility. I had reserved three rooms—two twins and one king—but our check-in experience was far from ideal. Despite notifying the front desk (speaking with Naief at 2:00 PM) to ensure the rooms would be ready for my children, we encountered delays. Two rooms were only available after 4:00 PM, and the third room wasn’t ready until 7:00 PM, which required escalating through Booking.com to resolve. The explanation offered was that previous guests had opted for late check-outs, delaying our check-in. However, I feel this inconvenience should have been addressed with some form of compensation, whether through a partial refund or an upgrade to available rooms. The front desk staff seemed uninterested in finding alternatives to mitigate the situation, which unfortunately reflects a lack of commitment to guest satisfaction. This was not the first time I’ve had a similar experience with this hotel, and I hope they can address these issues to improve future stays.

The customer service is very good and the staff are always welcoming and willing to help. I really like their flexibility in the checking out. Also I like their Turkish coffee 😊

Nothing

When arriving at 7 Pm My suite not ready & in checking in they told me we don’t receive any reservations for you I show them my reservation from my mobile and the room not ready and not clean

The room

The car entrance is narrow for family cars

Staff friendly

Nothing

The staff and all team, specially Ms. Meyad and the rest of receptionists.

Comfortable and Clean

All good

very goof

you should provide in the room toothbrush and another things

It was very clean room

Nothing

They canceled my booking with no notice and demanded that I pay through the property only without booking.com

Good hotel

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Very clean

Access card system need to develop, you have to reactivate it many times from the front office