Novotel Sihanoukville Holiday Resort

מלון מצויין צוות מקסים הנהג שלי היה מצויין מסביר פנים..בעיה אחת קטנה היתה לי.בבריכה .שהבחור ביקש כסף על קפה במקום..והוא לא האמין לי שאני ישלם.בקבלה.הוא פחד שאני הברח.אבל הכל היה מצויין

את העיר מגעילה מסריחה יש בא רק סינים עיר רפעים אין כלום לא מומלץ אם.אתה לא סיני9

Le personnel est très accueillant, professionnel et toujours souriant. La vue est magnifique, les chambres sont modernes et le petit-déjeuner est varié et de bonne qualité. Les installations de l’hôtel sont récentes et agréables.

Malheureusement, notre expérience a été décevante. L’environnement autour de l’hôtel est en plein chantier, avec des nuisances et des odeurs désagréables à proximité de la plage, ce qui ne donne pas envie de s’y baigner. La plage ne correspond pas à ce que l’on attend d’un hôtel de cette catégorie. La piscine principale était trouble, ce qui ne donnait pas envie d’y entrer. Sur les deux chambres réservées, l’une sentait fortement le tabac froid. La salle de bain est peu pratique : la douche manque d’étanchéité et l’eau se répand facilement au sol. Le système de cloisons coulissantes offre très peu d’intimité. Nous avons également trouvé qu’il y avait peu de rangements, une seule grande serviette par personne et un seul peignoir pour deux personnes. Au final, nous avons préféré passer notre journée au Sokha Beach Resort pour profiter d’une plage et d’une piscine plus agréables. Pour le prix payé, nous nous attendions à une expérience bien différente.

No casino is a plus, nice view, good breakfast, clean room.

Very beautiful. Idyllic location and very prompt staff service.

Ni room service after 10:30, all their restaurants close by 10:30pm

Hotel is fine. Not spectacular. Pool is small and too warm.

The town itself is horrible. No fault of the hotel. Unless you’re Chinese, don’t go.

Overall, the hotel was good. The room was great, however the buffet breakfast spread was very normal. The food settings were a bit of a mess and not well organise. Was hoping Novotel to have an International standard but this was a bit of a disappointment.

Buffet breakfast

Location: Quite good, situated right in the city center. Room Design: Cleverly designed and well-laid-out rooms. Views & Amenities: Beautiful views of the sea and the pool. Includes convenient parking, as well as access to the beach and swimming pool.

Plumbing Issues: The shower drain was a disaster; water leaked into the room. However, the staff was very responsive and quick to fix the issue. Environment: The hotel is located near sewage outlets (to the left when facing the sea), which occasionally results in unpleasant odors. Urban Decay: The city has been spoiled by a multitude of unfinished Chinese construction projects left in limbo. These ruins unfortunately mar the view from the hotel and the overall city atmosphere. Dining: The food quality could be improved. Guest Experience: Encountered some instances of rude behavior from Chinese tourists.

Facilities

Staffs and room condition

Staff was very helpful and friendly. I liked modern cigar bar and the restaurant with a sea view. Very clean and nicely build hotel.

There was a small construction going at the pool bar area. It’s a nice place but surrounded by abandoned buildings

Everything

Price

Tutto, hotel, camere, colazione, staff della reception e tutto il personale gentilissimo e accogliente. La piscina fantastica con vista meravigliosa sul mare. Ristorante che mi mangia benissimo.

Nulla

Probably the best place in Sihanoukville and beautiful pool with direct access to the beach. Lovely family rooms. Great kids play area and evening programme (movie nights).

Smoking seemed to be common everywhere, even at the beach and in the rooms, the smell and waste spoilt it a bit.

good location and friendly staff they were fast with the key and preparing the documents at checkout

the breakfast is limited

Gostei da localização, do espaço, dos quartos, da piscina, gostei do pequeno-almoço!

Gostei de tudo

Die Personal haben noch entwickelte Potenzial zB sie bringen uns in den Aufzug und nicht erklärt wie wir den Aufzug benützen kann. Weil jedem Aufzug ist unterschiedlich. Bis wir wussten dass wir die Schlüssel Karte an der Aufzug heben müssen; waren wir ein Momente alleine drin.

Der Lag und die Aussicht zum Meer. Frühstücken waren sehr großzügige

Super Lage für eine Übernachtung vor der Weiterreise auf die vorgelagerten Inseln. Das mit Abstand schönste Novotel in dem ich je übernachtet habe Super freundliches und nettes Personal

Die Stadt und Umgebung ist wirklich runtergekommen

L’établissement est propre, le personnel est très gentil. Chante très bien, petit déjeuner, excellent ! Piscine, très grande face à la mer, c’est super !

J’ai adoré l’établissement, j’ai détesté la ville!

La propreté et l’emplacement géographique

La literie peu confortable

Services, quality of the hotel overall, pool and locations.

Beautiful hotel and location. Very nice staff

Nice view but it is too close to the sewer treatment.

too close to the sewer treatment

Отличный просторный номер с климат-контролем, отличная шумоизоляция, хороший открытый бар и бассейн.

В душевой периодически сильно пахло канализацией. С чем связано, не знаю, но хорошо бы отелю это устранить. Пляж хороший, но общий.

Sehr sauber, extrem freundliches Personal, klasse buffett, toller Ausblick

Alles perfekt

Incredibly beautiful hotel!

The location is good, and the hotel is clean. Nice environment. The room is spacious

The temperature is too cold for us.

Friendly and helpful staff, quick service. Excellent F&B options. Comfortable beds

Nothing

Nice hotel with good facilities

I had never seen a Novotel of this quality; the architecture and interior were designed with refinement and superb design.

I truly enjoyed my time at the Novotel Sihanoukville. It was my first time here in Cambodia. And I loved every minute of it. Pool and beach. Breakfast amazing with great views! Don’t forget to take sunset pics around 5:30pm. But the best was the amazing hospitality from the team and I want to recognize Tevy, Thavary, Somart for their 5 star service. They made my stay even more special. Making sure I got towels on my way to Koh rong and also making my check in and check out so smooth. Also thanks to Kakada for his help during our stay. Again the Cambodian staff at the hotel made it special for me and my family.

The stay was amazing. Everything was great. Big thanks for manager Jesse, he made our stay even more special. And I want to mention super nice and professional guy Sela. He usually works on the beach bar. Always smiling , always positive and provides extraordinary service. Appreciation for everyone who works in this hotel.

Thank you for an amazing stay, closing 2025. The room was spacious and quiet for good sleep. I received a special and warm welcome from Jesse and GM Mr. Ayub. Good location near to everything, different beaches, convenience store and casino if u into one. Definitely recommend.

Got scammed by its advertising as special events but ended up with a normal dinner. As a Cambodian I feel it is ok for Khmer Service that didn't meet up the standard, but I feel sorry for those tourists who participated in that new year count down event. P.S: Government regulate that only no fireworks but no forbid to any indoor new year celebration. Scammed.

Great xmas experience. - nice and professional staff - clean pool - amazing xmas dinner - top bar and cigar lounge - new and big rooms

Our go to go place for a short staycation within Cambodia. Sok Lin, the staff at the lost city playground is very helpful and attentive. My kid loves to play with her when we visit the hotel.

Our suite. The pool.

No shade or loungers on the beach

Restaurant

Small gym

Staff location and cleanliness

Nothing else to really do in Sihanoukville

Had a great stay at Novotel Sihanoukville Holiday Resort Peaceful vibe, comfortable rooms, and warm hospitality made the experience truly special. A place I’d happily return to. Votey staffs provided me good foods and drinks here also.

We had an amazing unforgettable time at Novotel Sihanoukville!! Even though in a time of unfortunate news from the boarder , and Christmas felt a bit stagnant this year round but every single heartist in Novotel SHV never disappoints us. They try to cheer us up with their magical heart warming service and their genuine hospitality. From the time we book , arrival and during our 2 nights stay, we received warm welcoming and daily greetings from the bell man, the front desk team and the housekeeping team without fail. Food and service at Food Exchange is beyond festive and creative in the best possible way. Everywhere the full view of the ocean is very therapeutic and could really calm our mind from what’s happening in the world at the moment. The hotel team is always prepare to go above and beyond to make their guests have the best experience stay as can be. And I speak from personal experience. For instance, I arrived late for my check in that evening since traveling with 2 kids are never a short and sweet trip if I can help it ( they fought and had a meltdown and bathroom breaks like 100 times) but the moment I arrived at the lobby , I felt like opening early Christmas presents. Mr. Soriya gave me an expressed check in. My room was long ready and kindly got upgraded by Mr. Cholsa. He is the real Santa Clause, I swear. Welcome drink was served cold and refreshing. My suitcase is already magically in my room. Miss Towery and two other front desk fairies help keep my sons preoccupied and happy. Most hotels aren’t very friendly with kids but unlike here. Novotel Sihanoukville is every kid dream come true. They not just come here for the kid club, kid pool, kid food but also they are very happy for the kid show ( six- seven) that can still access in the smart TV room. There are more to be said and many unmentioned outstanding staffs to meet but it’s best to book a room and try the staycation yourself. Lastly, but not the least, I have the pleasure to run into the guest relation supervisor (aka Prince Charming) Mr Jesse!! I have the smallest suitcase you can imagine a mom of 2 can have but he still personally and gracefully helped me carry and escort my team of Roblox back to our car. I’m very grateful for this special personal touch farewells. We will certainly book again coz it’s like a tradition now to stay at real home away from home….

The staff is very friendly we found is very helpful people amazing smile all the time give you energy the pool is small but beautiful sunset we a very nice experience especially Ms Punreng

We felt warm and welcomed from the moment we stepped in. The front desk and room service staff were super friendly and professional. Especially Mr. Ly Phiron, who went above and beyond to ensure we had a comfortable stay. People like him make guests want to visit again because of such warmth and kindness. The check-in and check-out process was very quick and smooth. We booked a family suite with spacious rooms and a vast balcony offering stunning beach views. The private beach was clean, calm, and peaceful… no hustle and bustle at all! The in-house restaurant offers excellent choices at very reasonable prices. For a regular price, you get a premium dining experience. Bora and his team ensured we had a great in-room dining experience as well. Overall, our experience was fantastic and totally worth it. We will definitely come again. Mr. Ly Phiron and the entire Novotel team, it’s always a pleasure to see you!.

Novotel Sihanoukville is a wonderful oasis, well located right on Independence beach. The rooms and facilities are new, including a beautiful pool/ bar area right on the beach, which is the perfect spot for sunset. The staff are warm and welcoming from the moment you arrive especially the exceptional Votey whose professionalism, attentiveness and big heart made the stay even more memorable!

Very warm and great service. All kind of food and drink very delightful Will be back here for sure on our next trip. Excellent service

We really enjoyed our time at Novotel and we would like to share some of our thought below: - the reception is welcoming - the room is warm and the feeling inside is very nice - the staff and overall service are attentive and accommodating - the food is delicious and fresh - the pool and beach view are beautiful - the EV charging station is very helpful

the sunset is very beautiful and staff name votey really nice and i order beef burger very delicouse and enjoy the view!!!

My boyfriend and i really enjoyed our stay, my experience with the Novotel Hotel family was incredible, I will love to always lough in your hotel over and over, the staff were so friendly, whoa!! The surprise birthday dinner I planned with the staff for my birthday was so wonderful... the memories live with us 🙏🙏🙏😘😘😘

Great welcoming and service, all staffs are so friendly and helpful, Sovanny, Thavary, Tevy, Ngoun. Room service is outstanding and breakfast is excellent

All the front desk staffs are friendly and helpful especially Ms. Tevy, Thavry & Sovanny. Nice pool and beautiful sunset. The breakfast is delicious and has various options.

The staff are great and really helpful and know their work really well. Commendable services sovanny, Thavary, Sean E and Tevy

Staff are great and commendable place Sovanny, Thavary, Sean E, Tevy and Bora for good service would definitely recommend

Nice hotel, room beautiful so lovely staff, thank you Thavary and Sea E for your nice service and best recommended, see you on new year eve again

We stayed for 5 nights after a busy 3 week tour of Vietnam and the touristy areas of Cambodia. This hotel was perfect to rest and relax, lovely hotel, lovely views but more importantly lovely service and smiles from all the staff. We have to say that this was our favourite hotel out of all the 7 x hotels 4/5 star during our South Asia trip. A big thank you for the Birthday surprises also.

location and facilities

parking

Struttura di ottimo livello vicina al porto comoda per chi deve proseguire il viaggio verso le isole. Buona colazione internazionale. Staff molto gentile

Fantastic service, especially from Votey who look after us brilliantly over the 2 days that we stay. We will definitely come back again!

Highly recommend Novotel Sihanouk, best location, beautiful sunset at the poolside, room cleanliness, delicious breakfast, all the staffs are very friendly especially Thavary she is very helpful during my stayed. We will be back again ☺️

I stayed for 1 night and the experience was excellent. Ver clean and modern rooms, amazing pool with ocean view, tasty breakfast. Staff was extremeluy friendly - many thanks to Sovanny! Highly recommend.

Fantastic hotel! Perfect pool, very nice rooms, super friendly. Sovanny welcomed us very warmly and we enjoyed our stay a lot!

I stayed for my pre wedding, all staff very helpful and friendly specially thavary she is generously help me for choose the package and everything i need for my pre wedding needs at hotels. She so much helpful than you About hotel room , ambience and clean i’d never doubt novotel having great facilities and food also everything is perfect. The location very strategic.

Probably the best in Sihanoukville! The room was spacious and very clean.

The city itself has really really no interest, and didn’t feel so safe expect at the hotel.

It is my first trip to cambodia. I have stayed during 10days. All facilities are clean and sttaf are kindly deal with any problem. Comparing other neighborhood hotel, novotel doesnt have casino. So i provides calm and rest moods. Thanks for your service.

Great stay , great staff nice pool, great food and pool nice beach , thank you Jesse , Navin and Samantha !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Everything good also nice

When a hotel treats you like family — the gold standard in guest relations. ✨ A huge thank you to @novotel_sihanoukville for offering and arranging exclusive special access to their serene poolside and pristine beach creating beautiful moments only their in-house guests typically enjoy. We will never forget how you made us feel — at home… ✨ Peace of mind, in all its shades of blue.🌊 Here, every moment feels effortless: made for slowing down, unwinding and simply being. From endless horizons to the stillness beneath the pool’s surface, find calm wherever you are with @novotel_sihanoukville — where the city’s buzz fades and calm takes over. Reset on your own or with your favourite people. Twas the best place to end the water festival holidays. 💎 All the servers and hospitality crew are well trained, accommodating and spoke English so well! I felt their sincerity and warmth. Will surely pray to experience an in-house stay for my family. My son told us “they got the perfect pool for me! I don’t want to leave.” Kids don't usually lie. We love it here! #NovotelHotels #NovotelSihanoukville #familytime #FeelAtHome #HospitalityAtItsFinest #safe #NovotelExperience #HospitalityFeature #BeyondTheStay #breakfastbuffet #waterfestival #daypass

Slowing down the pace and soaking up the sun. ☀️ The perfect beachfront escape at Novotel Sihanoukville, where the sea breeze and stunning views make for instant relaxation. Absolute paradise! And really warm welcoming from stuff Som arth, since the check-in to check out.

Very great service from heart and warm welcome from management Mr.Ayub , Jassic and great F&B service. Wonderful stayed experience. Will come back again