Novotel Sihanoukville Holiday Resort vs Similar Hotels

Generally modern and well designed according to several reviews, but issues cited (poor bathroom layout, shower leakage, limited storage, sliding partitions reducing privacy, occasional smoke smell) bring the rating down.

Rooms receive daily linen/towel changes and are described positively overall ('в остальном все ок') — good room quality.

Rooms were spacious, well-maintained, and comparable to higher-tier hotels.

Good overall, fits the hotel rating

Mixed signals: several guests report clean rooms and well-kept public areas, but there are specific negatives (one room smelled of cigarette smoke, pool water described as cloudy) that lower the score below target.

Guest explicitly stated everything was clean ('Все чисто') and noted daily bed and towel changes — very positive cleanliness.

Room cleanliness was generally satisfactory with mentions of a new hotel and a very clean room.

Standard quality for this hotel tier

Mixed: great sea views and central position noted, but surrounding environment harms the score (construction, abandoned buildings, sewage/odors, poor beach quality reported).

Standard quality for this hotel tier

The hotel is situated far from local amenities, which may be inconvenient for some guests.

Convenient despite construction nearby

Consistently praised: staff described as very welcoming, professional, friendly and prompt across multiple reviews; reception and service repeatedly highlighted as a strong point.

Service described as friendly ('доброжелательно') and one reviewer said 'Everything was perfect' — strong positive service.

The staff were described as wonderful and friendly, providing excellent service.

Great staff and support from the hotel

Breakfast is frequently described as good and varied, and some enjoyed the restaurant; however critiques include ordinary/poorly organised buffet and restaurants closing early, producing a mixed but slightly positive score.

Breakfasts were described as tasty and there is cold coffee and sandwiches on the 1st floor, but food prices were seen as high — mixed to positive.

Breakfast options were criticized for quality, while lunch and dinner received mixed reviews.

Breakfast not included as expected

Many amenities are recent and attractive (pool with sea view, cigar bar, restaurants, parking and beach access), though some guests reported pool water problems and minor construction at the pool bar — overall amenities are a strong point.

Lack of facilities to dry clothes/beach items was explicitly mentioned ('Негде сушить одежду, пляжные вещи') — notable amenity shortcoming.

Amenities such as a pool and air conditioning were appreciated, although some found the casino and environment odd.

Standard quality for this hotel tier

Several guests explicitly state the price does not match the experience and expected standards; perceived poor beach, neighborhood issues and some service/room shortcomings reduce value perception.

Food prices were criticized ('Цены на еду'), reducing perceived value, though overall stay was acceptable for the region.

While the room price was seen as reasonable, food and beverage pricing was considered high.

Standard quality for this hotel tier