10/10
Reviewed Sep 6, 2026Very nice, clean and comfortable
None. Everything good.
English
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74% match
72% match
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About this hotel
Convenient Location: Situated close to Queensbay Mall and other popular attractions
Comfortable Accommodation: Spacious 4 bedroom holiday home with modern amenities
Free Parking and Wi-Fi: Enjoy complimentary parking and stay connected with free WiFi
Book now to experience a relaxing stay at 3Storey House 13Pax Family Suite and explore Penang hassle-free.
Important Information
This property does not accommodate bachelor(ette) or similar parties.
Managed by a private host
A deposit may be required at the property.
Stay Details
Check-in from
04:00 PM
Check-out by
11:00 AM
Parking
FREE
Children
Allowed
Pets
Not allowed
Amenities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Family rooms
Laundry
Ironing service
Non-smoking throughout
Private parking
Private check-in/check-out
Accessible parking
Staff adhere to local safety protocols
Laundry washed per local authority guidelines
Cleaning standards that are effective against Coronavirus
Sanitized tableware & silverware
Contactless check-in/check-out
Guest room sealed after cleaning
Property cleaned by professional cleaning companies
Key access
Food delivered to guest room
Room Types
Four-Bedroom House
Up to 13 guests186 sqmQueen bed (151-180 cm wide), Futon Mat (Variable Size), Queen bed (151-180 cm wide), Futon Mat (Variable Size), Queen bed (151-180 cm wide), Futon Mat (Variable Size), 2 Queen bed (151-180 cm wide)
The holiday home's kitchen, which has a microwave, is available for cooking and storing food. The spacious holiday home offers air conditioning, a washing machine, a dining area, a wardrobe and a flat-screen TV with streaming services. The unit has 5 beds and 3 futons.
Sleeps
Up to 13 guests
13 adults · 12 children
Beds
Queen bed (151-180 cm wide), Futon Mat (Variable Size), Queen bed (151-180 cm wide), Futon Mat (Variable Size), Queen bed (151-180 cm wide), Futon Mat (Variable Size), 2 Queen bed (151-180 cm wide)
Room details
186 sqm
In-room amenities
ShowerTVAir conditioningHair dryerFanMicrowaveWashing machineKitchenAdditional toiletSofaDining areaTumble dryerWardrobe or closetBidetLinenDining table
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Get answers about amenities, policies, and more — e.g. “Are pets allowed?” or “Is parking available?”
Guest reviews(74 total)
Provider-sourced guest reviews.
10/10
Reviewed Aug 2, 2026Clean and good location
Nothing
10/10
Reviewed Jun 27, 2026Clean and comfy
No
4/10
Reviewed Feb 27, 2026Nothing
Water pressure very low. The porch as not in the photo. The gate is useless and hit my car few times and my car paint got scratched.
10/10
Reviewed Jan 5, 2026Very convenient place.
9/10
Reviewed Dec 3, 2025很干净，很舒服
大厅有蟑螂
10/10
Reviewed Nov 5, 2025Had a really nice stay here! The house was clean, comfortable, and everything was well prepared. Location also very convenient — near to shops and easy to find. The environment was quiet and relaxing, just nice for a short getaway. Host very friendly and helpful, always make sure we’re okay and enjoy our stay. Really felt like home. Thank you for the great hospitality! Will surely come again next time.
10/10
Reviewed Oct 15, 2025Good and reasonable price
Limited parking
10/10
Reviewed Oct 8, 2025Very convenient location near to our workplace, and it meets our expectations.
None
10/10
Reviewed Sep 19, 2025Very clean, comfy, spacious and loooveee everything about it.
-
9/10
Reviewed Aug 10, 2025Me and my families had a wonderful stay at here.The place was spotless, cozy, and had everything we needed. The place was so clean and tidy and give comfort stay to us.Host was so welcoming and helpful, making our trip extra special. Highly recommend and would definitely stay again!
Just one thing that can be improve is the tv channel. We had a difficulty to enjoy our movie time. But overall we are pleased with the accomadation. Thank you☺️
10/10
Reviewed Jul 28, 2025Cleanliness Spacious Comfort
No
10/10
Reviewed Jul 27, 2025Nice
All good
10/10
Reviewed Jul 27, 2025Nice
Very good
10/10
Reviewed Jul 27, 2025Nice
All good
10/10
Reviewed May 25, 2025Nice
Very convince
10/10
Reviewed Mar 12, 2025especially about toilet cleanliness, that's the most important thing,
When you first enter the house, the floor will feel like there is dust that hasn't been vacuumed in a long time, perhaps dust that came in through the door.
9/10
Reviewed Feb 11, 2025Clean and comfortable for big group
-
10/10
Reviewed Jan 27, 2025good
good
5/10
Reviewed Dec 29, 2024Got 5 toilets
Queen sized Bed is not comfy. Pillow is too high. Futon bed is too hard to sleep on.
10/10
Reviewed Oct 21, 2024Spacious for big family 🫶🏻 Nice environment and surrounding areas also not very crowded. Recommend to try Daily Coffee shop nearby the house ☺️☕️
-
7/10
Reviewed Apr 30, 2024- Very attentif and responsive host. - Property's front yard could fit 2 cars with the gate closed, and if you have a 3rd car, it is possible to park at the road side. - Globally the cleanliness was at acceptable level (The toilets and the utility room were less desirable) - Value for money -> OK
- One of the bed frames on the third floor was broken and we had to put the matress on the floor (The bed frame was broken by the previous guest, the owner was rather reactive in handling the situation) - The cleanliness of certain part of the property was less desirable (Utility room, toilet, under the bed frame was very dusty) - We didn't really use the kitchen but the cooking utensils provided were rather basic. Water filter machine provided, no microwave. - The toilets were a bit run down (broken bidet hose etc.)
7/10
Reviewed Apr 15, 2024The host was very kind and thoughtful. recommended👍🏻
10/10
Reviewed Apr 11, 2024So comfortable ☺️
3/10
Reviewed Feb 21, 2024The rooms are not too bad
The toiletries & others are not refilled/not enough for our group to 3 nights stay, and should provide dust bin for each room,
10/10
Reviewed Feb 5, 2024Big plus for communication, responsiveness, and service recovery We'd checked in early to unmade beds due to a miscommunication between the owners and cleaning service. However, they were able to arrange cleaners within the hour, and also gifted us macaroons and a matcha roll as a goodwill apology which was unexpected and a nice gesture. Prior to that, we also had an issue where the provided passcode was incorrect but it was quickly resolved. In both instances when we reached out, responses were extremely prompt within the minute. One of the older reviews mentioned there was no hot shower on the upper floors, glad to say this was not our experience, and there was hot water on all floors.
10/10
Reviewed Nov 3, 2023Good place to stay
7/10
Reviewed Oct 11, 2023Value of Money
The extra bed do not have bedsheets
10/10
Reviewed Sep 2, 2023A very new spacious 3 storey house with good & clean maintenance. The host was friendly & willing to fulfil special request by us..Overall we have a very pleasant & enjoyable stay.Highly recommended!!
Guest Feedback
Feedback themes are sourced from guest reviews provided by our data provider.
What guests love
- •Very clean
- •Friendly service
- •Convenient location
- •Comfortable rooms
Areas to consider
- •Cockroach in lobby
- •Limited parking
- •TV channel issues
Cleanliness
8.73/10Reviews consistently mention cleanliness, though one review notes a cockroach in the lobby.
Service
9.7/10Numerous reviews highlight the friendly and helpful nature of the host.
Location
9.24/10The location is described as convenient and near shops, meeting expectations.
Room Quality
9.19/10Rooms are consistently noted as clean, comfortable, and spacious.
Amenities
8.72/10General satisfaction with amenities, but some detail is lacking.
Value for Money
9.18/10Described as good and reasonable, ensuring satisfaction.
Food and Beverage
8.73/10Not explicitly mentioned, standard quality for this hotel tier.
Overall Experience
9.3/10Overall very positive experiences reported with a strong likelihood of return.