Hotel Leaf 9 INN, Cyber City near Ambience Mall

There is nothing to like except the location

Despite my confirmed reservation, the hotel declined to provide a room, stating they were fully booked. Their internal system also reflected this status. I documented a screenshot of the Leaf 9 monitor at the reception, which clearly displayed my Booking.com voucher and confirmation under my name, yet access was still denied. When I inquired about alternative accommodation at 10 PM, I was informed that no assistance could be provided due to the lack of available rooms. Furthermore, the reception staff member appeared to be a helper, frequently consulting someone via phone, so any discussion with him was futile. The adjacent room to the reception was occupied by numerous male guests, generating considerable noise and requests for water bottles to the same helper sitting on reception, which created an unsettling atmosphere, particularly for solo travelers or those with families. Ultimately, while Hotel Leaf 9 may be earning money keep doing these frauds, this incident represents a significant failure on Booking.com's part, suggesting a lack of oversight or enforcement of penalties for such establishments. In situations of this nature, there appears to be no immediate response mechanism or action team to provide critical support. Previously, I use to dismiss "fraud" comments in reviews, assuming user error only. However, having experienced this issue firsthand, I now recognize the validity of such claims. Even with meticulous planning, one can fall victim to such deceptive practices. I am sharing this review to inform other travelers and prevent them from encountering similar problems. Often, travelers are unfamiliar with the area and property they have booked, and such reviews can be instrumental in making informed decisions. This also applies to Booking.com, as these experiences erode customer loyalty, regardless of membership status. We assist you, please assist us. Regards

Below expectations

No LED or TV working

Should add more menu in food

Location was good, price justified.

Could be more cleaner, shower could function properly

Bad services

Bad services

Beautiful location & ambience — The property is tucked in a green, tranquil environment, with the gentle sound of a stream nearby and lovely cottage views. It’s peaceful yet well-placed (in between Tapovan, making it easy to access good food, sightseeing, and spiritual spots).

The location is good. The locality is safe and secure and silent.

Firstly, after check in everything was good. But next morning at 6 am, the AC can be turned on and other than that nothing is working. I called the reception and they didn't respond initially but after repeated calls a guy received the call and told me that currently no one is available and they can't help. Then again after one hour I called they mentioned that they are sending a technician. Unfortunately, they didn't send and when I approached the reception one guy told me this is the issue they are facing and they can't help. I was surprised when I paid they didn't mention all these and they stepped out with their problems. This property should be took out from booking.com.

Hotel Manager was very helpful and always show a willingness to accommodate guests requests.

house keeping staffs should be trained to some extent to respect guests privacy.

I like the comfort and cleanliness. Space is also very nice. If a working profession goes, the chairs and table facilities are there. Overall good.

There are so much noise in the floor.. anybody knocking the door without any work .. No tea kettle available no dental ki available....

Spacious

Cleanliness

Location and cleanliness

Service

Everything

One of the best affordable hotel near my workplace. I keep travelling for work and whether it is cyber hub, cyber park, dlf downtown or Golf course road, every location is just few minutes away. Staff is also supportive and polite, shoutout to Lallan

Gym could be an add on

Good neat and clean

Nothing

Staff was very good, especially Lallan was helpful Location is an added advantage

Location, comfort, staff and value for money

May be they can have bathtub

A Wonderful Stay at Hotel Leaf 9 I recently had the pleasure of staying at Hotel Leaf 9, and I wanted to share my positive experience. From the moment I walked through the doors, the staff's warm welcome set the tone for a delightful stay. The check-in process was efficient, and the team displayed professionalism and friendliness throughout. The room met my expectations – it was immaculate, well-designed, and equipped with all the necessary amenities. The attention to detail in maintaining cleanliness did not go unnoticed, and I felt comfortable throughout my stay. Mr. Laln was attentive and provided excellent service. I must commend the entire team for their exceptional customer service. Every staff member I encountered was friendly, accommodating, and went above and beyond to ensure my satisfaction. One staff member was kind enough to provide us with hot water kettle. I will undoubtedly recommend your hotel to friends and colleagues and look forward to returning in the future. Thank you for providing a top-notch hospitality experience. Best regards, Room No. 308

Just an incredible stay! I was welcomed so warmly and it just such a beautiful hotel. Rooms are immaculately clean. Staff is beyond amazing and so friendly. I became obsessed with masala tea thanks to them! Location is perfect to all attractions. Thank you so much for everything! Was truly an amazing experience in Delhi! I highly recommend to anyone coming to Delhi to stay here.

NA

Location

Super disturbing night..staff yelling at each other and truck unloading at midnight so much noise ..could not sleep..no pleasant stay at all..

A beautiful quit and calm place to stay all the staff were cooperative and well behaved kudos to all staff to be available at all times

nice hotel

I had a fantastic stay at Hotel Leaf 9. The property was well maintained staff was very cooperative. Perfect Stay highest recommendation. The room was spacious. Clean with good facilities. Services were also nice. Staff was very polite and always helpful and Attentive. A variety of delicious home like food options. It is very close by to the Metro Station. management and staff is simply amazing. It was my birthday and the experience was even more memorable. strongly Recommend their hotel exceptionally nice rooms. I will definitely come again and will be recommending this to others value for money. I am a cleanliness freak and thankfully, I had no problems. Ample parking space was also available. Ambience was good. Hygienic hotel security was excellent overall very good experience.

NA

Hotel location

Breakfast was not provided even though it was included

I like it’s location.

I don’t like the room size and the amenities which they have mentioned on the portal. They haven’t provide the TV, the room size was weird.

NOTHING apart from Location

Property lacks basic amenities like Good Bed, Linen, Towel, Kettle, working TV etc Bed was not aligned, dirty linens, dirty towels, TV was not working, We couldn’t lock the room as the Keys were missing. Tea Kettle was not working, No choice for Vegetarian Breakfast literally had to argue for same.

Breakfast was included but they refused to serve. Pathetic service & worst booking ever also rooms are not clean.

nothing as such

very poor service... staff was rude... rooms were smelling

The property was clean

The check-in was very smooth, I had already called before reaching there, so it happened very smoothly... The room and washroom were pretty good. They also had the facility of food and it was also affordable and tasty. Nice stay!

Worst experience

Very good hotel with friendly staff

Great

Nothing

I really like the staff of the property, they all are very supportive. In my countless stays at this property I found that cleanliness is still missing at the proeprty. I noticed a train of ants last time.

Rooms are spacious and comparatively clean

TV in my room was not working and windows appeared to have some damage.