Le Charmé Suites - Subic

Location

Lovely staff they accommodated us perfectly, super friendly people

The hallway is wide The water dispenser Ice dispencer play and read area are very accessible View T the pool is great

I liked the soft pillows, spacious rooms, the good location, the ice and water dispenser at the end of the corridor. Also, the good breakfast choices and the lights in the bathroom which had a motion sensor.

There was a cockroach in our room and the fact that the plants in the balcony and near the pool were all dead.

The rooms are big, there was clean drinking water and ice at the end of the corridor. The breakfast buffet was exceptional. I liked that the lights in the bathroom had motion sensors that would turn on the lights when guests come in and would turn off after a while.

We couldn't go out to the balcony because it wasn't clean and the plants there were dead. There was also a cockroach in the room but overall the room was quite clean.

The surrounding was dirty, the amenities were very old and non functioning, the pool is dirty, the function is old and dirty looking, the restaurant is dirty looking and the food is not good, the banana served is rotten. They let us pay for 2 extra beds but they only gave us one bed.

Spacious room

Spacious hallway, great and friendly for bikers.

They only got one elevator, no stairs.

Location was good

Rooms where hot even with ac on blocked bathroom door broken window had to rent extra pillows lol bar restaurant always closed The pool was nothing like the photos and always closed for events.

The hotel was almost empty (or felt that way) when we stayed. We were first given a room right next to the elevator, small and cramped. When we asked to change rooms, the staff resisted, and we had to insist on a change. The second room was larger, and we weren't tripping over each other. We had a lovely swim in the rooftop pool, and watched the sun setting over the hills. In the lobby, there is a lovely and very informative coffee-table photo book of sustainable tourism in the Philippines. Directly beside the hotel is a duty-free store, a huge outlet clothing store (many good finds here), and nearby is a local restaurant, The Gourmet Garage, with a small but good menu and wine selection. There are several spas and nail bars nearby, too.

The hotel is very dated, and the bathrooms had black mold growing along the caulking of the tub and toilet. One of our towels smelled moldy, too. There were no hand towels or face cloths in the bathroom. Breakfast was a disaster. When we arrived at the restaurant, we were the only guests there. Breakfast is a la carte, not buffet style. Once we ordered, it took 20 minutes for any food to arrive -- a plate of salad and a plate of 3 cubes of watermelon. Another 20 minutes later, one of the main plates arrived at the table, and the steak strips and eggs were cold. Not cool, like they had been sitting for 10 minutes, but ice cold, like they had been cooked hours prior, and undercooked, with watery whites. We sent it back to the kitchen and asked for hot food, properly cooked. Then the second plate arrived, and it too was ice cold! I went to the kitchen to speak with the chef, explained the problem, and asked him if he would eat the cold food. We finally got hot food to the table, poorly prepared. This is not a destination, but as a stopover between points A and B during our visit, it was sufficient.

The food options were good.

Some of the receptionist were a little bit confused during check-in.

location and cleanliness

musty smell of room

The room

Breakfast was nice but cold

The staff confiscated my toilet paper

Room and pool

Nothing

Obviously, a great manager here who knows how to run a hotel! The staff let us check in early and were so very kind and professional with sincere, nice smiles! Excellent breakfast with "real" coffee, not instant coffee like many hotels do here in the Philippines. Had in-room security safe included. Gorgeous pool and jacuzzi. Stayed here 3 days and everything exceeded my expectations! Wonderful large room, so clean and comfy bed with lots of soft pillows. Nice balcony to stand outside and look at the mountains. The air conditioner worked to keep the room cool. Large clean bathroom with a nice, big tub. Great shower with hot water and strong water flow! Felt so welcome and appreciated here. The room was cleaned and replenished with amenities every day by very energetic, hard-working housekeeping gentlemen. Many hotels won't clean the room if staying multiple days, but here at Le Charme Suites, they give you their very best! I rarely rate hotels as good as this and would not say all this if it wasn't true. Definitely awesome value here and will come back next trip to Olongapo!

Better view maybe and the elevator is a little slow, but not all the time.

Location

A little old, not well maintained maybe because of the covid and smells old also, rugs along the hallway needs thorough cleaning.

hotel is old, room is dirty especially the carpets, bathroom floods when you shower, internet was down

Food is good! Beef entrés were not available at that time though. Room was huge!!! Bed was comfortable.

Nothing ☺️

Ambiance and staff

Almost some of the food in the menu are not available

Courteous Staff and location

AC temperature was warm

the place

the restaurant services

Pool and Breakfast restaurant Hubby enjoyed his Gym as well

Cleanliness Carpet was very dirty, Colour of towels has changed to brown, bathrobe we had to ask them for something better. swimming pool maintenance is required

Friendly and welcoming staff. Breakfast very good with good choices and nice location. We enjoyed the swimming pool located on roof. Parking available, big and nice smelling rooms. Room was cleaned every day. Location is in quiet area far from the crowds. We also tried the Tappaniaky restaurant. Amazing!

I like that they have all the facilities for kids and adults to enjoy. We're cyclists and it's a plus that the elevator is spacious and big enough to accommodate 3-4 bikes at a time. The rooms also had bike racks and you have enough space to move even with bikes in the room.

The air-conditioning could be better. There are times where it would not be as cold as we would have wanted and you can't change the temperature via the control box.

High ceilings

Breakfast

We were charged extra for each person in the room, even though we booked a room for four. Plus we had to pay for the extra two at breakfast. Breakfast was fair.

Location was good to the main road and places we wanted to visit, the staff were helpful and friendly

The hotel is very run down and in need of many repairs, at a guess I would say its now Chinese owned as the TV remote was all in Chinese, difficult to navigate and basically did not work. The breakfast was a shambles and the pool area is in need of a complete re fit (tiles cracked every where or missing completely, half finished toilets/changing area, no tap, no hand dryer working). The last time I visited Subic was about 6 years ago and since then the whole area seems to have suffered greatly, the Zoobic safari is so run down and looks like its almost derelict!! I am not sure many people now visit this are for a vacation.

clean and good location

breakfast can still be improved. Lights in the pool is very poor at night.

great room - big, confi

bad breakfast - very bad wifi

The Hotel is extremely clean and well taken care of. The staff are friendly and very accommodating to requests. The buffet breakfast is good and plenty of food to choose from. The location is in the middle of shopping. Starbucks within 2 min walking from the front door.

The beds are a little hard, other than that no complaints.

Central location, everything you need close by. Big spacious rooms and friendly staff that were more than willing to help. Nice rooftop pool.

Everything was satisfactory

very spacious room and good location to get easy access to everywhere in Subic

Cockroaches in bathroom, at least two or more found at night time.

Very dirty. We already changed room and still dirty. In the morning it looks dirtier. I was willing to pay high price to make sure that we will have a nice stay in a hotel but i was so dissapointed that i did not use the shower, bath tub and their pool. Carpet was also very dirty. If i was not tired i will leave and find a way cheaper place. I could not be angry at the receptionist bcos its not their fault. Management should teach people to clean and give them proper tools to reach the high area. Shower is full of molds , i just dont understand how they could ask a high price but does not prioritize the cleanliness. Its a common knowledge! I really regret staying. Please do a general thorough cleaning. Make sure that the shower and toilet is clean and of course everything! The only thing that was nice are the staff and the bfast. I wish i could get some of my money back.

Great staff in a convenient location with very nice and spacious rooms. Even the gym had quality equipment. The location is conducive to walking to shopping as well as quick access to restaurants.

N/A - the options for the breakfast buffet could have been a little bit more elaborate to compliment the aviance of the environment. - though I appreciate that was construction going on at the hotel, TRY NOT to start work at 8:00 a.m. in the morning.

The staff was extremely pleasant and helpful. There was a problem with the hot water in my initial room, and the staff immediately responded and moved us to another room.

N/A - Great customer service

spacious room

not well lit

close to good food places, and shopping

N/A

The location is good, surrounded by trees and forest. It's cozy. The interior was spacious enough. We boarded the third floor, the common area had a playplace which my kids really loved. The staff are cordial and sweet, they even lent my toddler a rechargeable toy car for his enjoyment. The staff are also mindful of the guest needs. The breakfast is good, my Mom said so. Also it could be a lot better by adding more options like pasta, pancakes, pastries, more fruits, fruit juice. The breakfast area is good too, very relaxing. Too bad I wasnt able to experience the upper deck pool and spa, lack of time. They also provided discounts for Zoobic Safari for adults, you just need to check with the reception for endorsement. Considering to book this property again in the next few months.

Had to pay extra for towels. For other hotels, this is free of charge. Also, there is no toothpaste. They probably forgot to include that in the welcome packet. No problem with no toothpaste it's just that this is already a standard in all hotels to have toothpaste in the guest packets. I had to pay extra for my mom, not sure why and this wasnt upfront in the booking. I believed when I booked I'm paying exactly for 5 people but yeah, had to pay that extra head upon arrival at the hotel. The room we booked was already very spacious and enough for a family of 5, so I think the extra head charge was unnecessary.