Riu Ocho Rios - All Inclusive

The views

The food

The waterslides were excellent.

No room service. My kids fell asleep and I had to skip dinner because they wouldn't wake. If there was room service I could still enjoy a meal while they rest.

Food, atmosphere and the entertainment

The staff wasn't so cooperative besides Leighton

Food Hospitality Talent of staff Safety

Salty meals. The various diners were not open.

Staff was great pleasant and accommodating

Some of the food

Food was basic.. place not as clean at all!! Was expecting more cleanliness since it was a 5 star hotel..Bed was uncomfortable but wasn’t in the mood to change another room.

Didn’t like that the bed was so uncomfortable… prefer bed in first room.was looking for more exciting activities and programs.

The food was good, I liked all the options.

Very crowded, very loud, but could have been the time that I went. I had to pretty much be battling for a parking spot, the shower glass also needs a good scrubbing. They had so many ppl staying there I was approached by a security with aggression asking me to provide I.D, and proof of stay because of misinformation at the gate.

Everything

The reservation for the restaurant was not good

I love everything, except I would pay a little extra for higher end Alcohol, some of the inexpensive drinks gives me a headache.

I love everything

Everything

Breakfast was good. I liked the service at the 24 hours lounge. However, better choice of snacks should be considered

Clean room. However the blanket itches

It was awesome, the staff was nice and the food was good

The views where amazing

My air in my room wasn’t working good and some of the staff weren’t too friendly

They recognized my birthday and our anniversary

Breakfast excellent. The jamaican food station was a hit for me choices was plenty..

With a one night stay there was nothing I did not like.

Need more than grills going on throughout the day

Breakfast was horrible and lack options. I over heard other visitors complaining also.

The food , that was one of the main reasons I booked for RIU

Beautiful resort...Staff outside of the front desk was amazing.

1. My entire room flooded in a matter of minutes due to the toilet overflowing rapidly, and it took over 45 minutes for anyone to come to our room after I called the front desk. 2.After being moved to another room, we could get the TV to turn off until we took the key out the door to power down electricity. 3. No elevators in the family building was difficult for me, along with it already being a long walk to even get to the building 4. The food was just ok, kind of bland, everything tasted the same...there was no flavor

Kept clean, good food and drinks, good staff, great room and nice entertainment.

Nothing

El personal amable y las instalaciones buenas

Lo que me ofrecieron en efectivo para gastar en el hotel solo fueron descuentos en establecimientos fuera del hotel lo cual nunca use y fue lo peor para un gran gasto y fue una cosas por la decisión que tomar ese hotel

Hotel should offer more Jamaican breakfast

I fell and hurt myself in the dining room and no one as come to my aid

My room...peace and quite

The towels smell molly, no toothpaste, no robe etc.....just flattttt

The food was amazing and the property was so clean. The staff were friendly and professional. I loved everything about my stay, the property is easy to access and as a young woman I still felt very safe. Highly recommend!

No food options after 10 pm. The “snacks” they put out in the bar are not enough and barely any selection. If the bar is going to be open until midnight then some better snacks/food should be available.

The mini bar.

The pillows were not supportive. It might be a Riu thing. The pillows at Riu Plaza panama were the same. They flatten too easily and don't keep their shape. Also. The floors were damp.

Everything was great. The food was excellent.

Our room was too far away from the buffet area and activities

Las instalaciones todas, la comida, la habitación

We liked everything offered. The room, food, the drinks, access to the beach. The grounds are well looked after.

Minor complaint that our coffee maker didn't work in the room. Everything else was great. Will be back soon

The food experience was awesome.

i would have prefferd white rags and towels instead of brown

The staff were very friendly, helpful, attentive and accommodating, always with a smile. They showed extremely great commitment to their jobs and performed like it was play not work.The entertainment team was always doing their best to make the stay fun and memorable with lots of activities to keep guests busy.

Friendly staff ready to accommodate Clean

After hours entertainment

Staff,entertainment,food facilities

Nothing

Entertainment team...top notch Food....excellent and consistent

Poor attitude of some waiters and pool attendees

The room settings were beautiful my family enjoy the pool and the entertainment. It was a lovely experience and the most of all the staff were so loving caring they treat us so good. We never locked of anything there and we would love to visit it again.

Property update well maintenaned clean

Like it all. I rarely give 10

I liked the variety of food options

The front desk staff were not as helpful to my situation and made me pay full price for a child stay that was suppose to be free. The alcoholic drinks were too watery

The food was good as usual. Staff friendly and helpful. Rooms clean and comfortable. Riu is home away from home plus more. I enjoyed most of the evening entertainment.

I didn't like that the lines in the buffet restaurant were so long that it took a long time in the mornings to get an omelet and intended evenings for some jamaican food like oxtail.

Food was delicious. Facilities had many different activities - i used the gym, water park and beach. Staff was welcoming and kind. Would highly recommend and I would stay again.

The TV did not work. The netflix and youtube apps were not working. and the cable was not working either. The buffet hall for breakfast opened a bit late - would have love fruits earlier than 7am. The gym was a bit small.

The view The Food

The service my room and no quick response to my needs.

The location of the hotel was perfect the staff was very friendly. The Hotel was clean inside and out.

The three restaurants that they had that you had to make reservation for, the menu was limited. We ate most of our meals at the buffet. I also booked the suite and it had no common area just the two bedrooms so the family couldn't sit together when you walk into the sweet you're in one bedroom there's no living room chairs and when you go through the door the second bedroom so there's no common area to hang out (no living room)

Es bello

Muy lleno

Everything the food, staff, the room, and the location.

I like everything

It took a very long time to check in. After check in the sheets on the bed was wet. There was smoking in the hallways. The room was moldy and had meldrew. The customers service was horrible and the upper management was very uninviting. I went to celebrate my 15th year anniversary and 47th birthday and they did not even acknowledge that at all. The food was horrible.

It’s stunningly beautiful, like living in a postcard. Lots of variety and options for food. Entertainment was top notch..especially the nightly shows.

The buffet in the main area is open so flies are free to pitch on the food…better coverage would be more hygienic. I saw guests using their fingers to scrape cheese from a knife meant for community use and another touch bread w his bare (could be germ ridden) hands..closer watch in these areas would be great to maintain healthy food hygiene. As a pescatarian, it would have been great to have fish as am option from the jerk pit.

I was charged for a cancel room. I have sent emails including booking. I'm requested a waiver for the canceled reservation.

Some staff member very gave misguiding infirmatio.

Forced to pay for two reservations. Downgraded reserservation.

Food was great, and I got to relax despite all the events planned.

I stay was just a week, I wish I was there longer

Everything

Needs laundry facilities for the client to do laundry. It’s a 72 turn around time to have the service done

Need a full refund. My room was flooded

Todo

La habitación, pedí dos camas dobles y solamente lo que hicieron fue preparar el sofá cama. No me gustó eso La piscina el agua es salada

Clean. Great staff. Good food. Great entertainment

Bad smell at the entrance to the elevator leading to H 1-5th floor

The menu options were good, I enjoyed the little water park, and the facilities were well maintained and clean

Alcohol watered down and due to crowd rooms take too long to be ready

The entertainment was ok.

The variety of meals could have been expanded. Additionally the room was located far from the main activities. The natural juices were poor

Water park, performances

Service, staff attitude, food

Everything

The food was good, and the location was perfect. Overall, the hotel was clean.

The check-in process did not meet my expectations. After waiting for over two plus hours, my room was not ready. The staff wasn't forthcoming with communication as to why the room took that long to be ready. I was offered another room, which was ok, but I did not reserve a room for my daughter to sleep on a sofa bed. I wasn't compensated for the inconvenience, or offered an apology, so I was very disappointed.

Food, entertainment and the room was comfortable.

The area was clean and the service was excellent, and the food was great. friendly people all around you for my first time being in Jamaica. I truly enjoyed my experience

Front desk needs to be more professional - some of the male ones. Entertainment staff is on point. Staff will look you in the eye and do not say hi.

Food made us all sick. Talked to someone else and it’s a popular thing on tik tok. I would highly recommend work on it. Also male Bartenders only want to serve female bartenders. This is by the pool and sports bar. Thankfully there was one female who assisted my sons and husband.

Exceellent

Food, pool, beach, everything