Axon Kuala Lumpur City Centre KLCC by One39KL

Only 1 good thing is the location.

This should not be listed on Booking.com. It is a AirBNB style accommodation. Arrived early to the accommodation under a different booking (Axon Residence KLCC Suites At Kuala Lumpur) but when wanted to check in, the person in charge came up with a lame excuse (last minute) saying that the room requires maintenance and was unavailable for that day. The PIC then asked to cancel the booking. When asked the PIC to find a room, the PIC said that there is no more room available. Due to being late for an event nearby, we had no choice but to find an accommodation in the nearby area. That's when we came upon this accommodation (Axon Kuala Lumpur City Centre KLCC by One39KL) which is also ironically in the same building which supposingly had no more rooms available . In the end we had to pay double the price of the original booking which felt like a scam.

It was sophisticated, with a touch of black wall and curtains that made is so easy for me if I want to take a nape during the day, I closed the curtain and switched of the light. It has double door when entering the room that makes it so relaxing without heating people walking and talking on the corridor. The room was Very clean

Nothing

The room is very small..expensive...parking need to pay RM44.00....get smeeling in bathroom..

Walking distance to pavillion & TRX, surround by shoplot which is easy to get anything.

House floor a bit sticky, toilet is smelly, no free parking only open parking is free but very limited (in description mentioned is free parking), lift got to long que during peak time

Liked that it was clean and had modern facilities. Loved the views from my room, the pool and gym.

The check in felt abit confusing because the units belong to different owners.

The location of the property was fantastic. Just a stone throws away from all the good shopping malls (Lot 10, Fahrenheit 88, Pavilion etc), and many good restaurants and street food vendors. The apartment had an amazing view from the 39th floor and a lovely infinity pool.

The host wasn't great. I booked a 2-bedroom apartment, but on arrival found out the 2nd bedroom was not available for the first night because the previous occupant wanted to stay an extra night. He refused to give me a refund and was quite rude and intimidating. Not wanting to ruin the start of my holiday, I didn't argue the point further with him and didn't want to see him for the rest of my stay. Being a very large apartment complex, the wait for a lift would often take 5-10 mins during 'peak' hours. Also, the lift RFID card often wouldn't recognise the floor that you're meant to go to, so you go up and down unnecessarily. The apartment itself wasn't well stocked in the kitchen, for example 2 bowls between 3 people. It felt like crockery had been broken over time but never replaced. There were also no hooks in the bathroom and no clothes rack (which was something in the room description), so it was hard to dry towels and swim wear.

Very good

All good

It’s located close to shopping centers and cafes.

There was a loud noise of ventilation in the bathroom whenever the light was on.

Excellent location in the heart of Bukit Bintang. 10 minute walk from Jalan Alor etc. Excellent facilities, apartment was on 36th floor with amazing views. Rooftop pool was on 37th floor, with view to Petronas towers. Room was clean, spacious and modern with Netflix capable tv. Convenient Shops opposite such as 7/11, fruit shop, great cheap restaurant frequented by locals serving great food. Manager of property was very responsive and met us at the property promptly to welcome us and show us to the room.

The view and the room The deposit is refunded

To take the left you have to wait so long The price that i paid is not the same because of tourisme tax and 8% TVA I Had to pay 73$ for 2 days but i paid 98$ without deposit which i found weird !

Very small room

The location is really good.

It was always crowded and the relation quality value it’s not good. Standard room.

Nothing all shit a lot of cockorach

There is nothing, even no reception at the front desk

Abdur Rahman is the best host in the hotel.

Pool closes early

I loved the pool and the gym. It was very clean and spacious and even though it was crowded at the time I went (Gym at 8am and pool at 4pm) , the place was decent! The room is big, cold and there are many power points. Came with fridge, induction cooker and water boiler. Would be good if there was a microwave as well, but it was still decent. We stayed at the 39th level and the view is just fantastic! Also, since this a fairly new place, everything was well kept and clean. There is food stalls all over the place, near Sungei Wang Mall and there is a mini mart just below and 711 across the street.

No AC in the lift, had to stand under the heat till the 39th level. The room aircon was a bit hot in the middle of the night but the living room ac was working. A bit tedious to pick up the key as we had to wait for the staff to come down. Lift was a bit slow as a lot of people are using the lift. Please prepare cash upon arrival as they dont allow card payment. Only cash and bank transfer.

Convenient to move around

The lobby need to be improve

Location was perfect and especially I love the infinity pool the most.

Great location Everything walking distance The pool and rooftop was AMAZING room was large, comfortable, clean and really lovely Good wifi

THE EVEVATORS are so bad. There’s no aircon in them and waiting for them on your floor. You can be waiting ages and so uncomfortable / so hot. It was horrible! Check in at 3pm and charged us extra to check in earlier Felt like an Airbnb. Staff front counter had no idea what was going on. Tried to explain I booked 2 Nights and leaving at 5pm so not staying a full night so please don’t charge us early check in fee and still charged us.

The location was fabulous! 300m walk to The Pavilion and Starhill Gallery shopping centres, with lots of eateries nearby. Short walk to Jalan Alor, the night street food. We were only transitting through for 36 hours on our way to Langkawi, with shopping being our primary reason to stay, so we didn't visit any other attractions. Just be aware, that this amazing twin building apartment block is somewhat in the middle of slum. It's quite confronting once you head back off the main shopping and eatery strip.

The room set up isn't ideal for families with young children. We had teen girls, so it was perfect, however. You enter a foyer (with a key fob) and two rooms are off the foyer (each room can have a key fob, so I guess they may rent out both rooms separately on occasion). There aren't stoppers to keep the doors open, is why I say it isn't ideal for families with young children. One room is the studio with kitchenette. The second room is a hotel style room. Both had ensuites. We had to request a tea towel and bath mats as these weren't supplied. If you want to use the pool, bring your own towels, as these are not supplied. The bathroom in our studio wasn't overly clean. The grout could have done with a good scrub. The bed in the studio didn't have a mattress protector, and could have done with a pillow top of some sort, as it was quite uncomfortable. A few changes could be implemented to make the stay amazing, but for the price and location, I overlooked those. I would stay at the Axon building again, probably just choose another apartment.

I booked the unit for my tenants, as my rental unit was undergoing repair work. They liked the location, and unit is still fairly new, though the common areas are just about maintained for basic functions/accessibility.

Payment and check in process seems rather fly by night. They prefer cash on the spot during check in. Not an advisable arrangement, given that there was no office/lobby, absence of billings/receipts or a registered entity running this. The entire process and person in charge (just a guy with a mobile number) does not provide much confidence or transparency - in the event of any dispute due to mismatched description, condition of unit or refund process. I would not have gone ahead with the booking had my tenants chosen another location.

Location was very good

Clearing service was not provided and also taken extra charges for early checkin

Centre of KL City

Over price if compare with room size. Super small and uncomfortable. No hanging towel at toilet, no small fridge. And No free parking.

Abdur was a very nice and helpful host, I guess, this is one of the major factors why I would choose this accommodation again.

Elevators should be reprogrammed because they go in some random directions not collecting people along the way.

Location and cost effective.

Dirty and Smelly. Bad smell in Lobby, Bad Smell in toilet. Poor greeting and customer handling. Process. The staff member we had was good but the process is very bad. Arrived to be told by a security guard to fill in a form and take a seat and wait for someone to bring a key. Have to continuously ask someone to bring fresh towels and change the trash bad a change the bed sheets. Will never recommend to anyone. Elevators were hot and smelly.

The room is clean and beautiful, Abdul Rahman is very nice and easy to talk to

location was superb, very close to Bukit Bintang & Pavillion Mall

nothing

Staff Abu Rahman is very helpful.. it take me check in and out very fast and serve me well every single request from me.. thank you Abu for my lovely trip

The pool, the garden

The smell of the hotel, smells of wc, no daily room cleaning Dirty bed and pilllows

Location is so convenient and swimming pool is so wonderful view, room is clean and very comfortable for sleeping

Location, close to everything. Good view of the city. Has all basic amenities, WiFi and a comfy bed. Fridge is a plus. The washing machine/dryer is a huge bonus as I've stayed for a week. Air conditioning/ hot water system were great after a long day out.

Utensils and accessories were basic, so be prepared to shop for things. Treat this like an Airbnb. You're not dealing with the hotel manager at the lobby but with a host who will come and meet you when contacted. No access to the swimming pool or gym.

Nice location close to all the tourist destinations Great value for that money Easy transport access to everything

Location was great.

Apartment was so poorly resourced - kitchen facilities were so poor and barely functional as a result. Nothing to clean with if we did want to use the kitchen. We were given one toilet roll for 5 nights.

Thank you for Abur Rahman… he is very very helpful and handsome…

My unit toilet smelly make entire unit smell

Yes all ambient are good, swimming pool, garden, play area very good, but no daily room cleaning and sum hygiene activities in rooms are very poor

La ubicación, la vista del paisaje en la Infinity pool

No había toallas