Dreams Playa Esmeralda Resort & Spa - All Inclusive

For the price we paid, the food did'nt meet my expectation. Food was not good

The food

La habitación, las instalaciones en general muy buenas

Le falta un poco de alegría al personal

Paradise 🏝️🏝️🏝️

New and location is amazing

Some of the employees were rude, working without rule or any kind of service oriented.

El servicio, la comida y el personal

nada

La playa y el complejo

excellent service

Normal

Food

Their facilities

The food

The attention of all staff.

Some staff weren't welcoming.

El staff es buenisimo, la comida, el explorer club para niños ESPECTACULAR las chicas que trabajan en el explorer club (TODAS) son geniales, Luz Clarita limpio nuestra habitación excelente chica, Frailin nos ayudo con nuestras maletas y a transportarnos con nuestro bebe, del bar Altagracia, Marcelo y los demas son increibles, el staff de entretenimiento Peluche y Pitufina los mejores!! VOLVERE MUY PRONTO

The staff were very friendly and professional. The menu was varied and of good quality. The cleanliness was impeccable throughout the property.

The pools close very early. If it gets dark around 8 pm, I don't think it's necessary to close the pool service at 6 pm.

Todo de alta calidad, las atenciones excelentes

Mi reserva era de dos camas y la habitación que me dieron solo tenia una

O hotel esta super moderno e novo, as instalações são muito bonitas, organizadas, culinária muito gostosa. Toda equipe foi muito atenciosa e receptiva. Espero voltar mais vezes, vale muito a pena

Del Resort Dreans Playa Esmeralda & SPA me gustó la playa, libre de zargazo, amplia, aguas cristalinas. Del Resort su comida rica, variada, el bufete muy completo, restaurantes temáticos sin reservas. Licores de alta gama. Las instalaciones cómodas, muy bien pensadas, limpio y acogedor. Tumbonas de playa siempre disponibles. Zona café funciona 24 horas excelente!!! El personal amable y preocupado, te hacen sentir especial. Volvería de todas maneras.

Pese a ser grandes, nuevas y siempre disponibles, las toallas de playa no secaban y eran duras como resecas.. (sin dudas, les falta suavizante en el tratamiento de lavado y listo)

Das gessmte Konzept, hoher Preis, der jeden Cent wert war. Tolles Angebot an unaufdringlicher Animation, toller persönlicher Service, üppige Verpflegung.

Nichts, alles vom Feinsten

Buenas atenciones

Que ante de las 11 el personal de limpieza el día de salida esté abriendo la puerta para sacarte

Un bueno y la atención fueron muy buenas, realmente yo le doy un 10 de 10 a las personas que no atendieron

Un personnel exceptionnel et une nourriture très correcte

Le fait d’avoir des chambres proches et parc aquatique et donc du bruit provenant des moteurs

Piscine indivuduel

Manque de soiree.au mexique,au dreams,soiree tous les soirs Alimentation moins bonne qy au mexique

Muy buenos restaurantes, linda playa, sin tantas algas. Muy buen café! Las habitaciones muy cómodas y limpias.

Los postres, en general, de los restaurantes podrian mejorar. Deberían limpiar constantemente la playa porque llega basura a la orilla.

Fabulous breakfast buffet selection in Market Cafe and on the Preferred Club terrace, Great service fantastic staff, couldn't want for any more!

No kettle in the room to make tea

Fabulous breakfast buffet selection in Market Cafe and on the Preferred Club terrace We were spoilt for choice with all the a la carte restaurants All included in the price. Great service fantastic staff Couldn't want for any more!

No kettle in the room to make tea! So you had to call room service...

The number of restaurants is great, you can eat in a different one each night. The food was absolutely amazing in the restaurants as was the decor. We loved the long strip of beach and it really gave you that desert island feel. There’s lots of things for everyone of all ages to do including yoga on the beach which was spectacular. The rooms were always very clean and the maids did a great job. Some of the staff really tried so hard to communicate, I felt awful not being able to speak Spanish so hope that the hotel can provide them with English lessons to make their job easier for them. I would definitely stay here again, it’s an incredible hotel.

Every time we went for food in the buffet, they forgot our drinks or gave us the wrong drink. It would be helpful if they had a notepad to write it down. It really ruined the experience for us because it happened every day. The Japanese restaurant was also really chaotic, we arrived 5 minutes before our table and watched as about 5 separate tables were seated before us, despite having arrived before them. The cocktails were really not good. The only decent ones were pina colada & mojito, they clearly didn’t know how to make any other cocktail. We had one margarita in one of the restaurants and I’m sure he put perfume in it because it tasted like floral acid. The activities aren’t very well promoted as I wanted to join the water aerobics but didn’t know when it was on each day. Some of the staff were so lovely and couldn’t do enough for you, but some were so moody and couldn’t be bothered. The bathrooms by the pool could do with a touch up of paint and some fresh bins as they’re quite well used.

Super

Rien

Me encanta todo en general

Lo único queda lejos del aerouerto

El hotel es prácticamente nuevo .. cuenta con todos los adelantos tecnológicos de esta época

El hotel está insertado en una bahía de olas importantes.. a 500 metros de allí hay una playa muyyy hermosa

Room, beach, 24 hour cafe, some restaurants

Tip culture goes against all inclusive. Limited service on beach. Bad and loud music during the day and evening.

Todo, piscina, toboganes, restaurant y la atencion de todo el personal en especial del explorer club de niños y de la heladería.

El pan de los desayunos y que la playa no este bien integrada al hotel.

Las instalaciones, el nivel de la comida y la atención amable en gral.

Nada

Todo

I am writing this review with deep disappointment following my 9-night stay at Dreams Playa Esmeralda (from 12/13/25 to 12/22/25). What was supposed to be a luxury family vacation, for which we paid thousands of dollars, turned into a nightmare due to the theft of 400 Euros from inside our room. The most outrageous part was not just the financial loss, but the hotel's response. Instead of showing empathy or conducting a serious investigation, the security staff tried to blame me for the incident, arguing that I had not used the in-room safe. It is unheard of that in a resort of this caliber and price point, the policy regarding theft is to victimize the guest rather than guaranteeing the integrity of private spaces. The hotel management was nowhere to be found. At no point did they offer a formal apology, nor did they show any signs of taking seriously the gravity of the fact that someone has access and freedom to steal guests' belongings. The only positive aspect of this bitter experience was Arianna. She was the only person who stepped up with goodwill and professionalism, forced to handle a situation that clearly should have been addressed by her superiors. Conclusion: If you are looking for a safe place where guests and their property are respected, look elsewhere. It is shameful that a "luxury" hotel has such deficient security standards and such an arrogant attitude toward victims of a crime. I do not recommend this hotel at all.

Es más barato que el secrets y está mejor equipado.

Si no tienes niños puedes pasar de uno al otro sin control alguno..nos alojamos en ambos y si volviera me instalaria en el dreams

Las instalaciones son lindas y sofisticadas..

No se yo viaje desde punta cana, y me pareció lejos

ubicacion excelente

mas variedad en el buffet

Las habitaciones

Poca variedad del show

Todo

El show

Main buffet restaurant was awesome. Great room really comfortable, with a private pool and a really nice bathroom. Pools are pretty good.

Wastebaskets were a little smaller than usual. And the property needs small repairs like fixing some doors in public restrooms near the pool. Besides that really nice hotel.

Calidad y variedad en la comida y el servicio.

Todoooo , está excelente

Que la mayoría de los restaurantes ala carta en la noche estuvieron cerrados

Hotel nuevo muy bonito. Trabajadores muy amables

El buffet tenia poca variedad de comida. El restaurante asiatico mejorable la comida.

El hotel muy hermoso

Hay que esperar que se desarrolle un poco más apenas estaba abriendo y hay detalles que mejorar pero sería injusto juzgarlos cuando apenas están abriendo.

The resort was beautiful the staff was amazing would like to mention that Nilvio was a awesome host and that Adrian and Cassandra at the pool bar are two of the best bartenders ive ever met as well as wonderful people,the only disappointment was that the resort had advertised 11 restaurants did not mention that only 2 or 3 were open each evening not all 11 daily kind of false advertising..but overall love this resort. Tom Passmore

La playa, piscina e instalaciones en general (la disco tiene mucho potencial)

Sin quejas

Richard King Kong, te alegra el día, el personal muy acogedor, muy amables!

Don’t go there

Die Lage am Playa Esmeralda ist sensationell und die Anlage ist gut konzeptioniert.

Die Anlage war erst seit einigen Tagen in Betrieb und vieles im Ablauf funktionierte nicht. Wir haben nur ein Zimmer von 24 m2 anstell 53 m2 erhalten und und wurde erklärt es soll das selbe sein. Zimmerservice kam erst Nachmittags um 16.30. Die Aussenwände hatten Löcher, so dass wir Insekten in unserem Zimmer hatten. Teilweise keinen Strom und am Ende noch ein Wasserschaden. Es gibt sehr viel Verbrsserundpotential. Unser Buttler war jedoch immer der Meinung es sei alles in bester Ordnung. Naja es gibt viel zu lernen!!!!

It has potential but still a lot of unfinished rooms, facilities, and final touches. The restaurants are under staffed, the food is decent but takes forever to get. If you happen to stop by your room for an afternoon nap all you can hear is banging from the rooms being finished above. Not the experience I was expecting!!

Great property, would definitely come back!

Goof is great. Room are excellent. Pool is ok, can be better. Lazy river is great. Beach is totally covered withdrawal beach, one cannot swim at all, I understand it is out of the resort control

The hotel has potential, but there were several letdowns during our stay. For starters, the buffet wasn’t open every night for dinner, and when it was, the food variety was quite limited. There was no ice cream offered — not even basic flavors like vanilla, chocolate, or strawberry, which is something I think should be a must, especially for families with kids. The rooms were comfortable and clean — no complaints there. However, the drinks were disappointing. I tried a few different mixes, and unfortunately, none were good enough to enjoy, so I ended up skipping most of the cocktails. The overall vibe of the hotel is very quiet and relaxing, which could be a plus for those looking to completely unwind. But if you’re into ambiance, music, or more lively energy, you might get bored here. Entertainment was minimal, and the sports bar wasn’t even open every day. Out of all the dining options, the steakhouse was the best, though I’d rate it as just “ok” — not amazing, but decent. In summary, it’s a calm place to disconnect, but I wouldn’t return unless they improved the food, drinks, and entertainment options.

The villas were amazing! If you like quiet relaxation the villas are where you need to be! We loved it. Our personal villa bar had a great bartender named Manny. He was great.

Definitely need improvements in food, staff is not enough

We were moved to this resort because original resort was not open in time. While this resort was nice, it lacked much to do in the evening. There was entertainment for the night owls, but not for people that go to bed earlier than the teenagers. Also, it is very spread out and hard for friend to get around, especially to eat at night. Also, the restaurants could not keep up with the people they were trying to feed. We were often told the wait would be over an hour or we would get seated and it would take over an hour to get food. The pools were nice and the bars made good drinks.

Beautiful property great entertainment great food

0 stars because this hotel was not ready for guests. Thankfully I was rebooked to their sister hotel near the airport. And yes I did receive an email weeks before arrivving telling me the hotel was not ready for guests, but who really reads their emails. I would’ve preferred getting a call and explaining they rebooked me at a different location. So, I traveled 1.5 hours to find out Playa Esmeralda wasn’t open yet. I had to be driven back 1.5 hours back to the sister hotel (near airport- Dreams Cap Cana)

We had an inconvenience with the booking. The hotel wanted to charge me for my daughter who is still 17 years old as an adult. They said every kid over 12 years old has to pay as an adult. I had to call expedia to fix the problem after 3 hour spending my time with customer service.

Beach was full of seaweed not cleaned until last day of our trip. Cheap alcohol was served, no basic condiments such as olives and grapefruit juice. Took too long to receive our food at the restaurants so we would miss the shows. We would arrive at 7 for dinner and by the time we received dinner it was 3 hours later. Staff was friendly and tried their best to make it up to us.

The hotel is very nice and the staff was super nice ready to serve. However, the restaurants and the bars were missing the small details and were not ready for our large group, which we reserved well in advance. Some of our rooms had damaged furniture, rooms smelled and the views were subpar. And then we were charged for an upgrade, when we had paid for a specific room in advance. Not sure if we will return.

The option of restaurant was great the food was amazing. Staff was nice and kind.

This property was not ready. We did not stay here. We actually found out 20 days before our trip the property was still being built.

Nice, clean, comfortable resort with excellent service and beautiful nature around!

Me encantó

Place is nice for family trip for short trips say max 5 days stays if you only want to stay in the Hotel.

Good