Holiday Inn Riyadh AI Malaz by IHG vs Similar Hotels

Generally good, though some noted issues with bed comfort and size.

Rooms generally good, although some found them small and lacking ventilation.

Multiple mentions of the rooms being old with maintenance issues.

Multiple comments about old/worn furniture, low lighting, dated bathrooms, occasional non-working AC and maintenance needs — room quality requires renovation.

The facility is clean and upgraded, with positive sentiment from multiple reviews.

Generally positive feedback, but some complaints about odors in hallways.

Cleanliness received mixed reviews, with some noting cleanliness while others cited issues.

Multiple reports of dust, dirty public areas and pool (dead insects/birds, bird droppings) and general lack of cleaning in some facilities — cleanliness is below expected standard.

The location is praised for its convenience and accessibility.

Convenient location noted, but traffic issues were mentioned.

Generally well-received, but there's mention of annoying traffic noise.

Frequently noted as conveniently located and close to workplaces/appointments; a few guests wanted a different location, but location is generally a strong positive.

Staff are described as helpful and accommodating, enhancing the overall experience.

Staff received many compliments for their helpfulness and professionalism.

Most reviews highlight good service, though there were some complaints about the front desk.

Mixed service: several guests praise junior staff and helpful employees and the chef, but there are notable complaints about reception and a rude/neglectful manager; overall staff performance seen as strongly positive aside from some managerial issues.

The food quality is generally good, but there are comments about the menu needing review.

Food quality praised, especially breakfast and lunch buffets.

Breakfast included but with mixed experiences regarding availability.

Mixed but strong praise for the chef and staff service; one comment asking the breakfast menu be improved. Food service and staff received consistently positive mentions.

Basic amenities are available, but some guests noted the lack of entertainment options.

Some amenities noted positively, but lacking basic shop and issues with pool size.

Some issues with amenities like the coffee machines being out of order.

Amenities have issues: pool cleanliness and gym/hall dust are reported, parking complaints exist; some positive mentions of a coffee corner but overall amenities need improvement.

Opinions vary; some felt the price was high for the service provided, particularly regarding breakfast.

Satisfaction with overall value despite some negatives.

Guests felt the price was acceptable for the offered stay.

Several guests felt the value was poor (charged extra for extensions, paid for views but got a wall, general disappointment vs. price) — perceived value is below the target rating.