Hermosa Suite CoWork - Gym-WifI El Poblado vs Similar Hotels

Rooms are described as comfortable and spacious.

Several guests reported room deterioration and malfunctioning items (TV, remotes, AC controls, stuck curtains) although some rooms were described as clean and comfortable.

Some reviews mentioned outdated room features which affected overall quality.

Several reviews noted unpleasant odors in bedding and towels; improvement needed.

Multiple reviews report dirty rooms and insect (cockroach) sightings; cleanliness is the most frequent negative point.

Some reviews mentioned cleanliness issues such as dust and inadequate room maintenance.

Multiple mentions of great location near shopping and central areas.

Consistently described as excellent, central, and close to malls, restaurants and safe areas — a major strength.

The location was frequently highlighted as strategic and convenient.

Consistently highlighted as excellent with friendly staff and great attention.

Staff repeatedly praised by name for friendliness and helpfulness; reception and restaurant personnel highlighted positively.

Multiple reviews praised the staff's kindness and helpfulness.

Breakfast praised, although some comments regarding dinner service.

Breakfast is repeatedly praised as excellent and is one of the clearest positive highlights across reviews.

Breakfast variety was noted as lacking, affecting the score.

Facilities included a pool and easy access to nearby malls.

Basic amenities are present but there are recurring maintenance issues (air conditioning noise/failure, broken safe, electrical outlets) and the absence of an on-site restaurant was noted.

Amenities were sufficient, though some guests noted a lack of variety in breakfast.

Good value for the quality of service provided.

Mixed signals: some guests feel price does not fully match quality due to maintenance/cleanliness issues, while location and breakfast add perceived value.

Value perceived as good, especially for the price and comfort offered.