Homesuite' Home at Imago Loft

The homestay is right above the mall, which makes it easy to get to Imago Mall

The homestay is opposite the garbage room, which has a smell; however after the garbage room is clean on pick-up day, it is ok.

hight and views, location

could have been a little cleaner

Location ok

No comment

The aircond not cool

The location is great, and the staff is friendly. Other than the leakage of the toilet bidet (they fixed it after I complained, so it was ok), the rest is good. Love it.

The location is great, and the staff is friendly. Other than the leakage of the toilet bidet (they fixed it after I complained, so it was ok), the rest is good. Love it.

Convenient..clean

Key only 1,hard to use lift when we split around

梳化有飲品漬 廁所門有霉漬 床褥凹陷

We found the location to the Imago Mall, golf and restaurants to be the best part of our stay. The gym and pool facilities on the 6th floor were enjoyable. The view towards the ocean from the balcony was wonderful.

We didn’t find the cleanliness and general maintenance to be to the standard we would have expected. The unit was run down, needed paint and in need of many repairs which were completed during our stay. This was a huge inconvenience for us.

the unit was spacious,comfortable and very clean..The staf was friendly and helpfull.highly recommended!

Dekat lif Rumah luas Ada 3 helai tuala Ada seterika/iron board Ada hair dryer Ada tv Dalam Imago mall

Langsir dated Perabot dated Bilik air dated Bilik air sempit Pintu tiada second lock - unsafe Pintu masih guna kunci manual AC lambat sejuk - perlu servis No bubble-soap Only netflix on tv

(Apartment with Sea View - 6 people) - The views from the apartment were beautiful, both the window and balcony views were facing the sea. Great for watching the sunset, sunrise, and planes passing over. - Rooms were fairly clean, beds were comfortable. - Located within IMAGO Mall, so shopping and eating is super easy.

It seems there was flooding in Sabah the week before our visit, so on our first night, they relocated us to a room in The Sigar near Sutera Bay due to water supply issues. They only notified us of this change 2 hours before check-in when we were already on our way to the Loft. We also had to argue with them to upgrade our room because they were only willing to offer 2 king beds and a sofa bed for 6 people. We paid for 6 single beds. Luckily, we moved back to the Loft on our second stay. However, there were still issues: - Check-in and parking could be simpler: You need to pick up the access card from their housekeeping in front of Imago Mall at check-in time. Then, you need the card to access the Loft, the lift, and then the unit. For parking, you need to scan the card twice to access parking. Considering there is only ONE card for 6 people, this is annoying. Next time, you should supply a minimum of 2 or 3 access cards. - Our room was unlocked for more than 6 hours because the door was not locking properly. I was up until 1AM in the morning trying to ask the staff to come and fix the door, because they did not want to fix it immediately. Eventually, their technicians fixed it, but this is the staff's responsibility to explain how to lock the door properly, and ensure all facilities are in good condition. The door was in terrible condition and showed signs of damage. - We found locks and screws in the bottom kitchen drawer. Drawers should be clean before check-in, not filled with rubbish. - We paid for THREE bathrooms with a shower, but only got two with a shower because one was under maintenance. They never told us when this would be fixed and it was unusable the whole stay. Same with swimming pool, never told us when it was ready to use. For experienced travelers, these self check-in apartments are okay for a budget.

Kitchen and bathroom facilities .

Security steps a little bit complicated. Should have a receptionist to assist first time guests at the Loft.

The unit is very spacious and comfortable, making it ideal for large families. The kitchen is well equipped, and I was pleasantly surprised to find a toaster, which made it easy to enjoy instant toast anytime.All the rooms are large, bright, and well maintained, each with its own bathroom and shower. There are many sockets, and their placement is very practical and easy to access, unlike many other places I’ve stayed at.A washing machine is also provided, which is very convenient, especially for longer stays. Although the price is slightly higher, everything is worth it, and I would not mind paying more for this level of comfort and convenience.

Overall, everything was good. However, there were a few bathroom pipes that were not functioning perfectly, although they were still usable, so it was not a major issue.I also feel that a larger TV would be more suitable, as the unit is quite spacious and would be better complemented by a wider screen

near with lift and shopping mall also park car

wifi lagging

The homestay is nice and offers a sea view, with 3 bedrooms, a living room. The apartment is also very large, spacious, and enjoyable for us. The Loft C Residence is in a different building, next to Imago Shopping Mall, and the parking area is conveniently located near the entrance.

The rubbish room is located next door to the unit, and during our stay there was occasionally a noticeable strong smell that could be detected inside the unit.

The staff is easy to reach by WhatsApp, communicative and supportive. Appreciate their help. Can walk straight down to IMAGO shopping Centre. Just a warning to all visitors - first time driving to the carpark on 4th floor can be confusing. - there are pillar numbers and there are numbers in the parking box ON the ground - we saw a lot of car got tyre cramped.

Only one set Key and Access Card is provided - we have 4 of us, very inconvenience. Second room is a bit small and the second bathroom is outside the second room, and water pressure for shower is pitiful. The unit is clean but not well maintained - toilet seat is loose, bathroom door is dirty, shower head seems to fall off anytime. Bed is too hard for comfort and too low. No microwave is provided. TV Box not working. Dryer in the washing machine is not working (it's a 2 in 1 machine). On a Saturday night, it took 2 hours to reach the 2nd carpark gate on 4th floor (which the parking pass only allowed 15 minutes from the 1st gate), and that caused all the trouble to call carpark security, who are definitely under staff - this is IMAGO carpark managemnt issue though; but still affect our experience of the stay. I do not normally leave much negative comments in my reviews but this unit really do not tick a lot of boxes.

very comfortable and clean.

Nothing

The apartment is just next to Imago shopping mall which is convenient to buy food and there are a lot of restaurants and cafes in the mall. But you will need to walk outside from the lobby to the mall beside as there is no internal connection walkway to the mall.

We had very bad experience with the unit. They advertised as a 3 bedrooms and 3 bathrooms unit but when we got to the unit which is located on level 3, one of the bathroom is under maintenance, and the room is plagued with mold. When we told the management about this, they have the audacity told us to just deal with it. Only when we told them we will be filing complaint to the relevant parties, they started to take us seriously. Worst was, we made the reservation 4 months ago, they have 120 days, freaking 120 days to look at the unit and maybe have the basic human decency to tell us that the unit is not really suitable for rent? Seriously, like you look at the room with mold infestation and bathroom locked with a sign “under maintenance” on it, and thought “yea, people would not notice this and wanted to stay there”. Plus, the black mold looked like it has been there for a very long time and no action was taken to fix it up, it was so bad that the wood plank on the floor has detached itself from the floor due to the moist and mold and the room is filled with unpleasant moldy smell.

This riview for The Sigar Sutera Bay,we enjoy staying there n the staf was very nice, especially the receptionist Nurul very helpful..however thumbs up for the person who arrange our staying there,our book at imago,but there's was water problem n we were transfer to sutera bay..

Literally EVERYTHING!! ❤️ The cust. Service, the home, space, bedrooms, bathrooms, the balcony, and the living room was really huge and super cozy. I dont have anything to complain. Our stay was amazing 👍

Nothing.

Veel ruimte! Grote kamers. Heerlijk park op het dak.

Zwembad is iedere woensdag gesloten.

location. near to the lift, near to the swimming pool, near to the mall entrance

starts to see some parts of the apartment broken

Comfortable place to stay with 3 big bedrooms and good price.

Nothing.

房间看起来很新，比较清洁，楼下就是亚庇的最大.或者第二大的百货商场，打车去海鲜市场，中央菜市场和对面的一个大超市都很方便，房间客厅很大，宽敞明亮，房间卧室也很舒适，卫生间很干净，厨房设施齐全，可以自己熬点粥，做点饭，对中国胃很友好，性价比还是很高的

差的是服务效率太低了，一点事情的请求反应都很慢，还有浴室的毛巾等看起来有点旧了。

Nice big apartment room. Washing machine was faulty but was replaced with a new one the next day. Management was very efficient in attending to our needs.

No cupboards

1.The place is near the shopping complex. 2. Staff is ok 3. Safety is good

1. Air-cond not really working.( Not cold) 2. Toilet ceiling leaking 3. Some parts of the wall need to be repaired to avoid tarmite 4. The main door knob need to replace. 5. Iron have black mark.need to replace new one. 6. Toilet hose need to check.

Spacious and clean

A-bit noisy from people upstairs and cars from outside

We recently stayed at this apartment and overall had a decent experience. There are several positives worth highlighting—it's conveniently located with easy access to the mall and has a hassle-free parking area. The apartment is also very close to the lift, which was great for elderly. Communication with the owner was prompt and smooth via WhatsApp.

That said, there were a few issues that affected our stay. We had to wait a while for the key collection upon arrival. The apartment is situated next to the rubbish room, and we noticed an unpleasant smell in the living room and master bedroom when we first entered. Thankfully, the housekeeper responded quickly and provided air fresheners. One concern we’d like to note is that my mother-in-law fell from a dining chair, which was not very stable. These same chairs were also used as vanity seating. Additionally, one of the air-conditioning units wasn’t cooling properly despite having been serviced. There were also some maintenance issues, such as peeling flooring, a broken sink pipe (which we had to adjust ourselves), and a stove display that didn’t show accurate temperature settings. While the apartment has great potential and several convenient features, we hope the host will address these issues to improve future guests’ experiences

Spacious area , all room got its own bathroom . So cozy . The staff also very friendly and helpfull .

Need a bit of maintenance on the bathroom , the bidet not function properly / leaking . Ac also need improvement . But overall still okay considering the price and the location .

The staff are very very helpful. We appreciated his unlimited help and guidance on us so much. Customer service always online and reply our messages as soon as we texted them.

Air-conditioner inside room was not cold, another one was leaking and made the floor wet. The refrigerator was not cleaned because we found two plastic bags of untouched fruits inside it.

The house close to mall. Very convenient. However the parking and lift should have a map or directions.

It was comfortable to stay.

We had a hard time unblocking our parking card. The staff asked us to wait until 9am tomorrow but suddenly they asked us to wait until 10am again :( We were late for our appointment and the staff told us to find a security but didnt mentioned which security. When we asked at the information centre located at the main door of the mall, they told us to just call the management and gave a number. Our problem could be solved if your staff give us the management number earlier :( Should check the premises too because we saw some sockets were burned and cant be used.

Design, facilities

Some facilities like wifi & table lamp on bedroom cannot be use. Garbage room outside unit, the door are open and it make the area smelly. So we have to close it once we arrived at 1st day

To be honest, I like it because it's easy to bring my family because there's a mall.

The downsides of the apartment are that the bedroom air conditioner is a bit hot, the sofa is too low, the bathroom is not perfect, and it is too small to bring a family, so I give it 2 stars.

SEA VIEW + RIVER

BAD MANAGEMENT/NOT ALERT TO NOTIFY US EARLY CHECK IN INSTRUCTION. LATE CHECK IN ASKED BY PROPERTY AFTER 3PM. BROKEN/DAMAGE FURNITURE / PIPING NO TELEVISION/ NOT FUNCTION. THE MAIN DOOR NOT SECURE FOR CHILDREN, NO LOCK! HAUNTED(HONESTLY)

Lovely water views from bedrooms and lounge. Size of this 3 bedroom sea view apartment is big. Aircon for each room is great and much needed in hot weather. Staff team was attentive and helpful. Even though under the flight path, the insulation and windows are fantastic to keep away the noise. The video and map were very helpful to get to designated party spot.

This apartment is a bit dated and will help with some patch up and new coat of paint.

Location

If possible, during check out, the house key should drop at 7 eleven and not at the mail box. If drop at mail box, need to round imago for just to drop the key

Lovely view with convenient location as all amenities were within walking distance. Spacious and ample sized rooms with ensuite bathroom facilities and comfy beds. Option for collection of keys beyond regular working hours was convenient. Good and prompt staff service.

Key collection after normal working hours was such a hassle as it was in another building and it was like going on a treasure hunt after a long flight. This soured the start of our holiday. The dual address postcodes were confusing. The booking confirmation address and the one provided later were different (postcodes) which added to the confusion. In future consistency with one address would be less confusing. Key collection after working hours ought to be made more straightforward within same building ie. Loft C where we stayed. The front door needs proper sorting.

everything

parking card

clean, friendly & helpful staff

the living room aircond need servicing, quite far from swimming pool eventhough at the same floor

The view is just like what I expected... The room is comfortable, air-conditioning/fan is under control.. maybe just need table lamp.. but overall, everything is good.. thank you..

Nothing..

within the mall and private parking space

queue to the car park

The set up is nice

Its near to the garbage point area

Please be aware that there are 241 photos of a number of apartments - you may be put into different places We stayed in an apartment on top of a massive shopping complex.

The apartment was filthy, dilapidated and messy You have to find another building ten minutes away to get the key Building is part of a massive shopping centre and it is very difficult working which lift takes you to a different part of the complex. The owners access card needed for the lifts didn’t work

The place is clean and spacious and the owner (or staff) is always online to help you. Very comfortable for a family.

The location of apartment itself is quite complicated to get to, unless you're using taxi. With taxi is easy to reach but if you decide to take a walk it's not that convenient. Electricity plugs are not on the good places especially in the kitchen if you decide to cook.

Spacious 3 bedrooms apartment with en-suite bathrooms. Nice living area. Balcony facing sea. Nice view. Checked in and checked out was simple. Getting to the parking lot is a bit of a challenge esp to find the correct parking lot. Easy access to Imago Mall

It is directly under the flight path of landing aircraft into KK int Airport. For me, no problem. For others, may pose an issue.

The apartment is situated at Imago mall which is great for shopping and plenty of food choices with a good sized supermarket too. The staff answered queries promptly. The building had security and felt safe and quiet. The pool areas, gym, basketball and playground was just ideal for a family base. The place had a washing machine which was a bonus for our family. The ferry points are close so we used it as a base to go island hopping.

The air conditioning units in one of the bedrooms was warm. The bathrooms were decent but could do with a little maintenance.

Th room and the location

- Spacious place - Have washing machine, microwave, fridge. - Suitable for 2 small family. - Have playground and swimming pool. - Shopping mall just below the place. Really convenient. - Helpful host with clear instruction. - Clean place

- The swimming pool on level 6 was under maintenance. - The balcony view could be better. Need to cut down the grass and can build a nice garden for better view. - The lift is really confusing. we go down the lift near the apt, but it lead us to a maze that ended us up inside the mall on 7am. We cannot exit the mall since it still early and the has not opened yet. Access card did not work in the lift. Luckily we found a staircase that lead us to parking lot. - Loft C lobby is hidden. Supposed to have signboard. Luckily there were guards. - Access card often doesn't work. There were times we stuck at lobby door unable to open it. - WiFi doesn't work on the last day of our stays.

easy access to imago

Confortable, level same with swimming pool and near to shopping mall

I have to turn around building three times because difficult to find parking lot, singboard from guidelines different with exactly resident parking signboard.

En suite bathroom and clean floor, neat bedding and consistent good water pressure in the shower.

We were stuck in carpark for 4hours bcos it was not a aworking day for the person incharge of the gate barricade. Problem started when we helped a lady who asked us to check if the card scanner is working. Sw uroty didnt come to help her trying to exit. NeitherSecurity nor Staffs could find a way out. We called a relative to make several calls for assistance and it got resolved. The knowledgable property management should be available 7days a week and ready to resolve issues (as we were not the first to experience this).

Location at the city

Location. Staff was friendly and efficient. Size of unit was good. Good washing and drier machine. Nice gym and pool area.

Small cups no mugs. Mattress and pillows have seen better days. Not much of a view. The toilet in the master bedroom has little knee space

unit that homesuite gives fulfilled my request as I bought family members that use wheelchair, the unit super easy access to the lift

The washing machine that hard to unlocked the door when finished use

Really helpful and responsive property managers. Good location and nice facilities

The best part is the playground and the swimming pool is on the same level with the unit. You can just walk to the pool.

Excellent stay…

I love it

Everything, superb

Nothing

Prime location, comfortable stay with great facilities - swimming pool, playground, gym. The apartment is located on 6th floor, the same floor level with the main facilities as well.