Western Heritage Hotel and Conference Center, an Ascend Collection Hotel

It was nice to be so close to the Aspen Center. Also, the facility had a lot of nice amenities- pool, workout, restaurant, great breakfast buffet. The staff were very courteous and helpful. The decor of the Hotel was rustic, very Wyoming. We enjoyed our stay.

Bed sheets thin and wouldn't stay on my bed..

Location

Rooms need updating.

The breakfast was surprisingly good. We enjoyed a great selection of protein rich foods and sweets for the grandkids. The rooms were well kept and comfortable.

This hotel is part of a convention center. The evening we arrived there was a wedding reception being held and the parking lot was full. We had to park far away from the entrance, which made security a concern.

Honestly nothing

The pool was closed, it honestly looked run down

Location.

First, was given the wrong room type. Second, while getting the room situation taken care of, maintenance came up to the front desk and told them that the pool was down "again." After inquiring, the maintenance guy told me that it was an ongoing issue with pumps flooding the electrical room and tripping the pool pumps. At that point, we canceled and went somewhere else.

The location, price, and amenities were all fantastic!

Breakfast Selection: While the hotel is highly commendable, it would be beneficial to enhance the variety offered in its breakfast menu. It is important to note that breakfast is included in the booking fee.

Somewhat elegant. Staff did a reasonable job using the bar to serve dinner.In

This hotel was very busy. With private events. The pool was closed, the restaurant was closed.

We went on a road trip from Colorado to Washington a,d on the way home and after traveling 2100 in 6 days we had a reservation at Casper Boutique book a couple months ago and letting the hotel know we would arrive late When we arrived the check in ladies were kind but the one said to,the other will that one work, I wondered what that meant and the other clerk said yes. So we get to out room and the air condition was on but it was 82 degrees in the room so we called to the front desk and the clerk said she could bring us a fan or move us so I said move us so I went down and got the new room keys now that room the air conditioner was not on so we turned it on and wait 85 degrees never changed so my husband went to the front desk and they had no more rooms, They gave my king size bed room away my husband told them he knew they lied and knew the two rooms left had no air. How deceitful so even though they were nice they lied and we couldn’t find a room at 9 pm and so after already driving 6 hours from Bozeman Montana and with no dinner we drove another 6 hours to Colorado, which wasn’t safe we were tired and hungry and upset not sure what the policy is. And luckily we made it,home at 3 am my family was praying for traveling mercy. I worked in the hotel industry for 13 years so I know how it all works and this was a bad policy. I am asking for a full refund from booking.com. Also training for new rules of giving the rooms away just because someone is arriving late If I didn’t show up you all would charge my card. It was very inconsiderate and even dangerous If we would of gotten into a car accident how would the staff felt? Denver is a crazy city and at 1 am only criminals on the road and we had to drive through Denver lots of road construction and it was dark out. My husband is a. Elementary school teacher snd I am a medical assistant at a busy medical practice and we take care of people and as a society that should be the main thing that

Staff was very friendly. Property was very well maintained. Room was very clean. Onsite bar had delicious food and drinks.

Nothing we ended up leaving and going to another hotel that was cleaner and didn’t smell

My room smelt like a hospice

Swimming pool and hot tub were out of order

Location

The room was filthy. We have pictures. There was standing water in the tub. There was a blood stain on the comforter. The room was not cleaned from the previous stay. Had we noticed that night we would not have stayed. We woke up to find the bathroom disgusting and the bedding dirty. We talked to the manager on duty who said we needed to go through booking.com We have called both booking.com and the hotel. Both entities said they will approve a refund once the other calls them. NEITHER ENTITY WILL CALL THE OTHER!! We have called both the hotel and booking.com SEVERAL times and have spent HOURS on hold. We will not use booking.com again until this is resolved.

Nothing

Booked a king room got a two double bed bathtub was very slow draining under sink area was gross!!! Bed was hard as a rock

Swimming and the price.

The WiFi wouldn’t connect and when it finally connected, it would kick us off.

Super cool and well cared for

location

room had dated/old carpet and a few stains on the bathroom door

Nice big room with a pool and hot tub right outside the room.

Long walk to the front lobby.

Location was close to where i needed to be, Hotel provided a restaurant so i didn't have to drive around looking for food. it was easy to book the room and the host was very helpful. The restaurant staff were very friendly.

The mattress was very lumpy, as if it were quite old. It was not comfortable at all and we didn't sleep well, even tho the hotel was quite. When we arrived to our room there was no toilet paper, box of kleenex, bar soap or towels in the bathroom. I called the front desk and he brought the stuff pretty quickly tho.

There was room service for food.

Beds were a bit dated, time to invest in new mattresses for sure.

Have stayed here numerous times. Breakfast as usual was outstanding. Could not ask for more. Location next to I-25 is great. However, construction on I-25 makes it confusing at times.

Not your fault, but I-25 construction.

The location is convenient to where we were needing to be.

Needs some TLC. Carpet fraying, for example.

Stayed there for the first time

We had a king bed and the pillows were tiny. You guys need to upgrade your pillows!!! We bring our own pillows for that reason

Right next to where I had my test. Easy to find amd the rooms where nice and comfortable and clean.

The location was great.

There’s nothing I did not like, that was the hotels fault.

Location, lounge, breakfast and the pool

I did not like the step in and out of the shower

The location

I reserved a King suite several months in advance and the room was unavailable when we checked in. The room we got was by the elevators which chime when they go past every floor. There was trash from previous guests in between the bed and nightstand, the bathroom had hair from previous guests and things are visibly outdated and failing (paint, grout, fixtures.

OK. Their pre-covid buffet was much better

The pool for the kids. Pet friendly. Quiet.

The bathroom wasn't very clean, but I always bring my own cleaning supplies just in case. The lounge always takes hours to get our food. Breakfast is awful. Nobody's fault that prepares it, it's just soggy pre-fab sausages, half done potatoes, eggs are bland, gravy tastes like it came in a bag... I almost didn't book the stay because of the breakfasts before.

The airport shuttle

Computer was slow getting my room at 1 a.m.

Location

Breakfast was bad, long line and just a few items. For example NO pancakes or waffles type items. Long line to check in as only 1 person at check in desk. Room bathroom needs TLC and long wait for hot water which never got hot!

I reserved 2 rooms with 2 queen beds each. When I showed up they gave us 2 rooms with 1 king bed each. There was not enough sleeping room for our group. We had to request a cot. Staff was unreachable to discuss this issue with. Then they charged an extra $158 because they didn't know we prepaid. The $158 was finally refunded after a week of trying to get ahold of someone at the hotel.

The staff were very accommodating and helpful. We moved from another location due to a bad experience, and everyone was amazing, especially during such a busy weekend (state basketball)!! The kids loved the pool and breakfast and made the rest of our weekend so much better. KUDOS and thank you!

There wasn't anything that I did not like or found problematic. It was a great stay especially for the price. We will be back.

I liked the pool. It was very convenient for my little kids.

I did not like how dirty the place was. It was absolutely disgusting. I also didn’t like the fact that the maid walked in my room at 7:30 without even knocking and then realized that we were still in there so she walked out of the room and then continue to slam doors and run her vacuum into my room door and tell me in my children finally got up and left

Everything looked clean/beautiful

AC didn’t work, fan in bathroom was extremely loud. Bed springs were broke in 1/2 of the bed which made it uncomfortable. Pool/hot tub was too small for the size of the hotel and was over crowded.was in corner room next to exit. Could hear people coming in and out all night and morning.

The kids love the pool! I enjoyed the fitness room as well. Comfortable and fun for the kids.

I had asked for a room with pool access in my reservation but it looked like they ran out or something.. I was going to speak to them about it but they were pretty busy and I didn’t want to bother them at the time. The kids were fine with it but I was hoping to have a better view/access to it since that’s what I requested. Our room was around the corner a few rooms down so it was fine, but not quite what I had requested.

Always a good location. Always love the bar downstairs and this time we tried the food and it was very good. The staff is always great and shout out to the lady doing breakfast this morning. She was amazing. Always great breakfast people there.

For some reason, our door key would not work so we had to go down a couple times to try to get it fixed. They ended up sending maintenance up and apparently the lock needed an update. Maybe they need to do some maintenance on all of the door locks.

The room had been half cleaned. There were dirty towels on the floor in the bathroom and hanging in the closet area from the previous guests. One of the bed comforters was dirty. When we tried to shower after being at the pool there was no shampoo, no conditioner, and no body wash in the room. Very disappointing

Convenient. Very nice staff. Breakfast was substantial, but it’s better/hotter at 6:30 than at 8:30am. Bed was comfy but our pillows have served their time. Shower was nice and hot and shampoo, etc very nice.

Booking.com suggests that the pet fee is $20/night (2020) it is $50/stay (2026). That needs updated.

Pool was closed

Pool was closed, extra charges

The staff was friendly

Cleanliness-needs updated- beds are lumpy- needed more than 1 tiny pillow - the place had odd smell in halls and room.

Breakfast was ok, we expected a little more variety like biscuits and gravy. But everything was good.

My room was falling apart . Air conditioner wasn't working, the hook on the bathroom door was falling off. The door behind the bathroom door looked like it was chewed up by a dog. The man that was working behind the desk had no customer service skills he was like talking to a wet mop.

Location was great

The rooms need major updating cracking chipped, paint, old and unclean carpet, and the bathrooms need repairing

Nice variety, tasted great and the lady who brought out fresh food was very nice and helpful 😀

All good

Easy to get too

The price

Location and the price

It seemed understaffed

Nice guy checked us in

The room is rundown. Bathroom cabinet is caved in. Dirt in the edges of bathroom counter. Carpet looks old and is fraying.

Loved it. First time staying and really enjoyed it. Staff was amazing. And all the amenities they had inside the building, was pretty amazing. Clean rooms, bedding and towels. Definitely recommend and will come back when needed.

We reserved a poolside room they originally put us in a non poolside room. We went to the front desk and let them know that we had reserved a poolside room they sent us down a long hallway to a room with a poolside door but when we went out of it there were poles with long black curtains everywhere and with my motorized scooter I could not get to the pool that way. So when we checked out we informed them and they said it didn't matter that they were setting up for a banquet and that we still had a poolside room when it was not poolside. I looked at the prices for the evening and a regular queen size room with two queen size beds was $11 because they said it was poolside they charged us $163. I spoke to the receptionist about this when we checked out and she said there was nothing they could do. I also asked for a receipt from our stay and was rudely told that she could not give us a receipt because we looked with booking. No I realize it's only a $50 difference but in today's economy $50 really makes a difference. Also the bathrooms are so tiny I could not use the toilet and shut the door at the same time. The walls must be thin because when somebody next to us decided to take a shower and brush their teeth at 3:00 in the morning it was all audibly clear I could hear the person brushing their teeth. The pool they have only goes to 3 ft not very swimmable just more of a walk around and type of thing more suitable for children than adults.

Location

Flushed the toilet and the sink overflowed with sewer water. Unable to use bathroom during our stay

The hotel charged me an additional $130, on top of bookings.com. Made it a very expensive stay. I would appreciate a portion refunded.

Location is great since we went to a concert at the Ford Center, breakfast was ok no to many options though.

I booked a room with a pool view and was put in room 137 which does not have a view of the pool. Main reason for the pool view was in case my kids wanted to swim and I could step out to check on them.

Beds were terrible

Close to the events center. And they have a shuttle so that helps. The bar staff is great. The breakfast was good too.

The bed was uncomfortable. Our toilet was not working properly.

The breakfast was good. Juice, coffee and muffins. The scrambled egg and sausage looked ok too but the potato was soggy.

All ok.

The pool and hot tub were fun. Breakfast was very good. The rooms were clean with comfortable beds.

Love it. Convenient dining room.

Everything

The lobby is great .

My room was so small for 4 of us . I was also charged twice on my card even I prepaid ,the person at reception was very rude . Breakfast was ok ,not great .

The swimming pool was fun for the kids. Breakfast was good with good selection for the whole picky family.

We had trouble with our key card and lock on the door in Room 326. It took quite a few tries to get the door to unlock and then we had to open and shut the door a few times when leaving to make sure it was locked.

the pool was fun. iliked the bar. the room was nice. good location

Was clean and lots to do.

The bathrooms were pretty small

The size of the place

Staff (rude) Room (dirty) Just uncomfortable

The rooms were nice and clean as usual.

The staff wasn’t very good at the front desk. In the morning house keeping was beating on the door 10 mins after 9:00 when check out is at 11:00 not cool. I went down stairs at around 9:30 to 10:00 to get coffee and maybe a little breakfast but they had already put everything away. What is going on with this Place I’ve staid here in the past several times and it was a lot better. I won’t be staying there again for along time.