Hill Cool Hotel & Restaurant

Room was very good and clean. Amazing food Superb window locations.

Very nice place and highly recommended food. There own Restaurant. Room also perfect. Planning next trip very soon. Staff and all Facilities perfect.

Friendly and very helpful staff! Help with everything and amazing view from the balcony!

Pretty close to the Pekoe trail (the bus can take you back and forth to the trail, 3 km away) and with a view of a hill and lake. Nice staff. Hot shower. Great buffet lunch and breakfast.

Spotty WiFi, light switches were behind the TV, tv remote didn't work.

La chambre spacieuse et bien exposée. Le repas

La musique a fond le soir !!!!

The location and the hospitality of the staff

The common facilties to be more clean like balconies and chilling areas

Beautiful room with tons of windows and nice lighting and exceptionally friendly and helpful staff. They helped us get to a good pharmacy when we needed it and were just really nice to chat with. The room and bed is super comfy as well! The food was also delicious!

Everything was great!

Value for money with a special discounted rate I received through booking.com. Very friendly staff at Hill Cool and quality food. I enjoyed a lot the surrounding, great weather and breathtaking mountain views.

Little noisy during at night.

Beautiful day with stay in beautiful viewing Hotel Hill cool.great Staff, Wow Wow what a breakfast.I drinks that cappuccino wow what a Testy.Thank you That kind full care all the Management.Rooms all clean room.all time my favourite your pool table. Thank you so much i have a great experience 😊 Your service is great..Keep it up

It was such a wonderful place to stay. The Owner took us on a hike. The staff were very attentive.

We were there for the New Year’s Eve. It was bit loud which was expected

Personál byl extrémně vstřícný, pomohli mi naprosto se vším, co bylo potřeba. Potřebovala jsem pracovat a trochu jsem bojovala s pripojenim k internetu, dokonce mi půjčili wifi router až na pokoj!

Pokud potřebujete na spaní opravdu ticho, je lepší mít u sebe špunty do uší. Večer byla dole hudba dost hlasitá.

The staff is the key fact to make this please super awesome and the food was also great and its worth for every single penny and the manager Goby also very hospitable person

Amazing service amazing food amazing hospitality special thanks Yaso guru and his team highly recommend coming here for the food or hotel service.

Nothing to report everything was amazing 👍

The management is not genuine at all. I didn't get the suit I booked, they pleased and I accepted a different room. At the end they charged same price though they agreed to reduce it. It's not the money but the trust. This insincere behaviour is really disappointing.

Food , welcoming and everything

None

Food was pretty good! The kitchen staff were pleasant. Chef was really nice and decent and left a good impression.

Everything! I had a good impression of the place despite it being a small place as I had stayed here about 3 years ago. It was a quaint little spot then. But this time it was horrible. It was like having booked a bed in a local wine store bar! There was horrendously loud live music (not even pleasant!) that went on till 12 30am on a sunday (into the Vesak poya day!) even in the absence of an actual crowd! At check in (late check in may be around 7ish?) walked into noise with everyone just drinking in every corner it was a mistake to have stayed the first night too. Just thought the music will die down atleast by 10pm. Worst stay ever. Didnt get a wink of sleep. The manager was rather rude and unprofessional too (reeking of alcohol) when I went and spoke to cancel the 2nd night right away because I realised it was shit. They should have informed if there was going to be a party (staff party?) But they werent even apologetic about all the noise till 12 30am! It is an impression ruined forever Also the rooms were moldy! I knew they were gonna be small cz it was a small spot even as I remembered. But I wonder how there is this much (see pics- I took at check in) mold in rooms and the place still has only good reviews. Didnt stay the 2nd night and left after paying the commission for cancellation.

I have stayed at this place several times, and it’s one of the best along the Hatton–Nuwara Eliya highway. It has very convenient access from the main road, and the food is excellent. The staff is also very friendly.

We booked in to the large room 109. Loved the Hospitality and Friendly nature by all the staff especially from the owner (Nishathan) who lead from front then the manager Yaso. A special word to Kirube and Sabitha who went out of their way to make our stay joyful Food was excellent and portions are large Will definitely return

Not very much to say but on one day there was an event and the music was too loud to my liking as it could be heard to the room

Here's a polished version of your hotel review: I had a fantastic stay at this hotel! The atmosphere was relaxing, and the overall vibe was very chill. The staff provided exceptionally friendly hospitality, making me feel welcome throughout my stay. The complimentary breakfast buffet was generous, offering a wide variety of delicious options. I also enjoyed the wonderful selection of Sri Lankan, Indian, and Chinese cuisine. The combination of beer and snacks was a great touch for unwinding in the evenings. Overall, my experience was excellent—I fully enjoyed my time here. Great value for money! Let me know if you’d like any further refinements!

Compatible and clean Rooms, friendly staff’s, delicious food, Must try fresh juice , authentic Sri Lankan lunch buffet

I recently visited Hill Cool Hotel and Restaurant and had a wonderful experience. The customer service was excellent, with friendly and attentive staff ensuring a pleasant stay. The rooms were exceptionally clean, comfortable, and well-maintained, providing a relaxing atmosphere. I especially loved the balcony view overlooking a beautiful tea estate, which added to the charm of the stay. The on-site restaurant was another highlight, staying open until 11 PM, making it convenient to enjoy a meal even late at night. The food quality was excellent, with delicious and well-prepared dishes. Overall, I highly recommend Hill Cool Hotel and Restaurant for anyone looking for great hospitality, a peaceful ambiance, and excellent dining options.

Great room that had everything you would need. We stayed whilst walking the Pekoe trail and it offered something very different and very welcome. The staff were great and we thoroughly enjoyed a cold beer and a game of pool in the bar. The menu for dinner was extensive and the food and service excellent. They also offered us an excellent overnight laundry service. I think this is a great place for a night and different (in a good way) to the typical accommodation you will find on the Pekoe trail

The rooms are super very clean and calm...environment also...specially their service it's 1000%...I want to tell you come and enjoy your time with Hill Cool Hotel and Resturant..

Nothing

Nice room, very friendly and helpful staff. Deliicious food. Place was very clean too. Room came with a balcony

Friday and Saturday very noisy because of the bar and live music till midnight.

It was amazing stay at hill cool hotel and the room wash fully clean and with a nice view and the food was delicious and staff at the hotel was realy good I will come again with my family

It was a really nice stay at hill cool hotel room was really nice and with a nice mountain view especially wash room was very clean and food at the restaurant was super especially Indian food was really nice hope fully I will come with my family next time thanks for the team hill cool

I staing a night yesterday that is nice ,staff very helpful everything.i had indian food it's realy tasty. Room was very clean and nice washroom.special i have to say for the staff for realy super service

I came for my relaxing the hill cool hotel was wonder full hotel for stay and very nice room and the food was delicious specially the staff was very friendly with me I will come next time overall super hotel for enjoy your stay

We did not have breakfast at the hotel but we had dinner. It was good 👍

We were not satisfied with the room service. The room nor the washroom was cleaned daily. I had to request personally to do so. But even after that it was not properly cleaned. Bedsheets were not changed. No toiletries were additionally given.

food and family room

backyard is viewed badly thru the balcony

The staff were exceptionally hospitable and friendly, plus the Indian restaurant food was top rate. There was a well stocked bar for a cool beer, but spirits were unavailable. However, the manager Jey was happy to escort us to purchase a bottle of Bacardi for our personal consumption alongside a soft mixer. The beds were clean and comfortable and the hot water was plentiful providing a good shower experience.

The rooms were disappointing in size and general cleanliness, even though the bed was clean and bathroom okay. They just generally need an update in our opinion. We are not ones to complain and accept that we paid a low price, but we can only compare with other places we have stayed at with a similar rate. If the owners are looking to attract more Western clients, they really need to up their game on this as some would find it unacceptable. There are also a fair few trip hazards around which could cause potential fall injuries which really needs addressing.

the hosts are very hospitable, treated me like I was a king, haha. the food in the restaurant was out of this world! the room also was really great for the price you pay.

location is not very central, but beautiful views from the windows

Food was amazing, and the service given by them was excellent

Friendly staff.. Everything was great...& they have superb Restaurant..👍👍

Nothing

The customer service of the staff; specially the manager Mano and Kiruba was in front line when serving customers with their needs. Also shouldn't forget their food it was tasty and halal foods as well.

Not enough towels, tea coffee making facilities, but those are negligible since this was a real value for money.

Amazing Indian dinner, soooooo tasty and fun. Authentic experience in this hotel with super helpful and smiling service.

Breakfast no variety, very basic

Only the Brekfast

We made a reservation via Booking.com for 2 triple bed room and 1 double bed room. Morning also we called to the hotel and confirmed our reservation. We arrived to the hotel at 2 pm. All our triple rooms have given for some other party. And we were forced to occupied in a dormitory room with 6 beds with 1 wash room for the same price. It was really disappointed and awful experience . Please don't trust the reservation via booking.com site to the this place. Booking.com please take an action and arrange us a 50% refund at least. As genius member on your site this is really disappointed.

Great breakfast and staff were so friendly, helpful and our stay was only for one night but the staff were so attentive to our needs. They arranged for a fan for our room by the evening and great pool table.

Communication was good and hotel even offered free transport from Hatton Station but we came from Kotagala, hence not taken the offer. Staff, especially Kiruban (apologies if misspelled), was very helpful and service was excellent. Location and facilities were good. There was a nice balcony with a view of tea estates.

Mosquitos - This is something we never expected. Unfortunately, it was a rather uncomfortable night as there were many dozens of mosquitos. Hotel should seriously consider providing mosquito nets. This is the only reason I've given the rating as 9. Otherwise, it'd certainly have been a 10.

Friendly staff especially Nishanthan (owner), Kiruba and Security officer. Excellent food

The reservation was confirmed by bookings.com and when I called them, they also confirmed it and sent me the location too. ( proof available). But on arrival, I was informed by the reception that the bookings were full and that my reservation could not be accepted. Yes they said sorry for the mistake, but it took me many kilometres and my valuable time to go to the hotel and get it informed. Totally dissapointed.

The irresponsible behaviour of reception officers

The stay was lovely, loved the breakfast which was included. The place was clean and friendly service . Highly recommended.💫🌟

The room provided everything what’s necessary. The host was super kind and supportive! Really appreciated that place! Thank you so much 🫶

Amazing Indian food, great room with a beautiful view, a small pub with a pool table and really kind and helpful staff. Even yaso the manager gave us great recommendations

I don't know how to explain this amazing hotel, it is very well maintained with the staff & doing guest satisfaction 100%, I have travel around island lot of hotel but never get like this experience, everything in hotel food beer shop drinks juice bar and transportation services, good costumer service done by from back house staff to fron of staff & manager YASO He is friendly person and good gentleman & he is running very well property, and hotel owner Nishan is very kind person and friendly, I will go again this place, highly recommend this place to visit it is amazing enjoying place in hatton nuwaraeliya road

Location and pleasant weather. Management was kind enough to shift me in a small double room without charging more.

My taste buds are still complaining about not getting food as per my dietary requirements even after paying the double amount.

The owner and staff at Hill Cool went out of their way to make sure my stay was comfortable! I was picked up from the train and even dropped off to my next location. I had a double room that was super comfortable, clean, with a nice balcony and view of the tea plantation behind the building. The buffet Sri Lankan breakfast is also amazing, it is 100% worth getting if you're on the fence. The restaurant is very popular especially for dinner and late at night so there can be some noise but it didn't bother me.

Keep in mind they add a 10% service charge to the full bill (hotel and any food) at the end of your stay which is not mentioned in the Booking.com fee.

I booked a bed in a dorm but the owner let me stay there by myself. The day after i got upgraded to a private room paying a little difference. He went the extra mile to make sure i was super comfortable all the time, helping me out with the wifi to attend an online class. They serve buffet breakfast included in the price, plus there is also buffet lunch for an honest price and a la carte dinner. The surroundings are peaceful with view on tea plantations and a little lake

The place is a bit out of town so you need to get a tuk tuk or bus to get there

The room was amazing, the breakfast and the food in the restaurant really good and many many options. All the staff were super friendly and helpful, especially the manager Yaso, super cool guy, helped us a lot with information and sort out cheap transport for us

The accommodation was beter than we could wish for. We are backpackers, on a budget, we stayed here to go the next day to Adam’s peak. We took the big room with the mezzanine and it was just what we needed! The host was very friendly, they even arrange free transportation to the hotel if needed. The staff were very friendly, even tho we are not the easiest to please. The room was a bit cold, but on demand you can receive a heater. And above all that, the room was not overpriced!