The St. Regis Cap Cana Resort

EXTRAORDINARIO HOTEL , SINCERAMENTE

ME GUSTO TODO

La playa

The property itself is beautiful. The architecture, landscaping, pools, beach, and guest rooms are outstanding. The hotel is immaculate, and its location in Cap Cana is exceptional. It has everything needed to become one of the best luxury resorts in the Caribbean.

Unfortunately, the service did not reflect the St. Regis brand. Throughout my stay, I experienced repeated service failures, poor communication, and a lack of attention to detail. Requests often required multiple follow-ups, and there was little sense of genuine hospitality or anticipation of guests’ needs. For the premium price charged, the overall service was far below expectations. A luxury property is defined by its people, and this was the greatest disappointment of my stay.

I have stayed in many luxury hotels around the world, but I have never experienced anything like this. The level of service is truly exceptional and far beyond my expectations. This isn’t just a 10/10 experience—it’s a 1000/10. Congratulations to the entire team for your outstanding professionalism, attention to detail, and warm hospitality. I will definitely be back. ⭐⭐⭐⭐⭐

Rien

Schöne Restaurant und Pool!

Zu teuer im Vergleich! Strand nicht gut,schade!

Every moment of our stay at St. Regis Cap Cana Resort was excellent, refreshing, and indulgent. From the moment we touched down and met with the transportation service until our final ride back we were treated with exquisite hospitality and kindness. The butler service, more specifically Juan and Humberto, epitomized exceptional warmth and outstanding care. The modern luxury of this property cannot be overstated; the most gorgeous resort I’ve ever visited.

Absolutely nothing. This was the resort of our dreams.

Nuevo, impecable, lujoso. Fino

только номер

ужасный сервис, просто ужасный персонал работает отвратительно

The location

The good quality not good and they tried to charge from the MINIBAR but we didn’t

M'ha agradat molt l'habitació que te sortida a la piscina. El llit i els coixins super comodes.

Es nota que és un hotel nou i li falta rodatge. El personal molt amable però poc eficient. Son molt lents. L'esmorzar poc variat i no massa bo. Va sonar l'alarma d'incendis dues nits per un error segons ell. L'aire acondicionat es va espatllar i van trigar 15 min en venir a l'habitació i reiniciar-lo. Els ATM no funcionaven. Necessiten que el personal estigui més motivat i treballi millor. I a la hora de cobrar, taxes per tot arreu. Acaba sortint molt més car que la reserva. Ojo que et cobren per tot, taxes, propines obligades, etc. I els restaurants del hotel son caríssims.

Great hotel, very clean and comfortable. Would recommend.

Pros: Location--toward the bottom end of Cap Cana, which makes for a more secluded and intimate feel. Facilities--beautiful hotel, common areas, and bedrooms. The room was spacious and modern. The bed and pillows were a dream of comfort. The a/c cooled very well. The shower was spacious, the water pressure was excellent (I'm a stickler for that), and the towels dried well. The bathrobes are Frette and very comfortable too. Spa--we had lovely massages (shoutout to Wendy and Yolanda, our masseuses, and Joel and Jonathan in the front desk) and a hydrotherapy treatment. Staff--most staff members were courteous and affable with the occasional outlier, but service and attention to detail can still be improved. Shoutout to Juan in the butler department and Smerlyn in the Nina restaurant. Food--very good across all the restaurants, with the food in Nina being particularly top-notch, our best meal of the trip.

Cons: We encountered a particular issue with food availability in most restaurants, which was a bummer. In the St. Regis Bar, they were out of fries. In Carey Bar, they were out of chicken. In Marola, they were out of hummus. If they had been out of less common items, it would have been a bit more understandable, but chicken and fries? On the other hand, while most staff members were very friendly some could still use further training in problem-solving skills and speedier attentiveness.

Todo !!! La arquitectura del lugar, el interiorismo todos los espacios están muy bien logrados con una estética refinada y elegante. Las habitaciones son muy cómodas la cama es un placer dormir en ella. La blanquearía es Frette una excelente marca de calidad Italiana. El baño es muy amplio y contemporáneo. El servicio del hotel es excelente y todos los camareros de una amabilidad que es difícil encontrar. Los restaurantes son excelentes con un concepto contemporáneo muy Gourmet. Lo recomiendo totalmente!!!!!

The property is spectacular—from the rooms and the pool to every detail throughout the hotel. The entire experience is truly impressive

I was disappointed with the limited dining options. The same menu is offered for both lunch and dinner, which reduces the variety expected at a property of this level. Additionally, the staff could benefit from further training, as some employees were not familiar with basic information such as the location of restrooms within their own work areas. With some improvements in these areas, the overall guest experience could be significantly enhanced.

Great hotel, very clean and comfortable. Would recommend.

Amazing hospitality

It’s not all inclusive

A localização e o quarto são muito bons.

Achei tudo muito caro.

La habitación

La playa

Die Nähe des Golfplatz

Das Personal ist ungeschult, arrogant. Preis Leistung unakzeptabel.

Lujosa

Playa pequeña y con muchas piedras

Espectacular

Disfrutas tus tiempos

Todo excelente, habitaciones, espacio, playa, personal.

En realidad lo único que no me gustó fue que cuando realicé la reserva tenía desayuno incluido y el sistema Genius tampoco me aplicó el desayuno incluido. Solo fue lo unico.

The rooms beautiful views. The service top notch. Food great. Spa services excellent.

Should have more hydro therapy options such as cold plunge, salt rooms, red light therapy.

Excellent hotel

St Regis Cap Cana Hola estuvimos hospedados en el hotel st Regis Cap Cana 3 noches y 4 días. Escogimos el hotel por que anteriormente en otras ciudades nos quedamos en st Regis y esperamos garantía en calidad. La verdad que el hotel tiene muchas fallas, si bien es un hotel nuevo de pocos meses de inaugurado, el servicio deja mucho que desear y voy a enlistar los temas: La habitación tiene una filtración de la regadera hacia el área del wc, te bañas y después vas al wc y empapado casi me caigo y me resbalo con el mármol. La regadera tiene un detalle de luces que prende y apaga como si fuera un corto; en la habitación el aire acondicionado no enfriaba correctamente en la noche nos destapábamos por qué había calor. Desde que llegamos al hotel nunca nos cambiaron las toallas de la alberca ( nuestra suite, porque hago mención no era una habitación sencilla, era suite con acceso a piscina desde la habitación con sala y comedor) las toallas que teníamos afuera nunca las cambiaron ni arreglaron. Asimismo cuando llegamos nos dejaron de cortesía una charola de frutas que tampoco se llevaron nunca o cambiaron dejándonos ahí la fruta podrida y con moho. Fuimos a la alberca del complejo también por su cercanía al restaurante de la alberca y te dan un botón para llamar al mesero y por más que lo tocamos jamás apareció tuvimos que ir directo al restaurante a pedir la bebida. Fuimos al bar del hotel, la hostess no fue amable, no nos dirigió a donde sentarnos más bien como que no trabaj

Gorgeous hotel (specially bar and Amber room), unfortunately not ready to open yet. Personal at reception, cleaning service, breakfast and butler service is not properly train. First and last day there was no water at the room (I have to shower with bottle water) after it came back, it was brown in color. They are not the ones to blame for the sargassum, but the beach was impossible to get in due to this issue, as well as the unberable smell... it SHOULD be at least mention the days prior to our arrival or give something complementary to the guest to do at the hotel. Hope they can solve all of these.

Presentation, food , atmosphere and service

Some credit during the stay. The Pizza at the pool could be more gourmet and lighter.

La ubicacion y que es completamente nuevo

La playa cerrada por sargazo y no fueron capaces de poner barreras anti sargazo y no pidieron en ningun momento disculpas algunas……y ni invitaron a un trago a los que estabamos alojados……lamentable!!! Los empleados estaban muy perdidos y no sabian donde estaban las instalaciones del hotel……vamos un desastre

Hay poca variedad de restaurantes y platillos y con horarios restringidos

Great facilities, ambience and staff. Unfortunately "sargazo" made the beach not available. Hope that can be managed going forward as this is a great hotel

Excellent design, perfect rooms. Wonderful ambience

Seaweed ((

Great place, 6 stars, luxury hotel

0 коммуникации с посетителями, отказались заселять на один день, отказались поменять даты бронирования

El servicio al principio no fue bueno pero luego me compensaron

El hotel es muy cómodo, está muy limpio, muy bonitoo

Los precios de la comida… y mejorar el tipo de comida tambien

Buena

Buena

Very Nice hotel. But no beach… no place to even walk by it. Sargazo was horrible. I got stolen in my room…

Lovely

Brand new hotel with a lot of potential, the hotel is the most beautiful I’ve seen in Dominican, the staff really give the extra mile to take good care of you. Is new and there are some things that are still missing: no pizza in any of the restaurants, staff is still a little bit fresh and learning how to navigate around but thise things are going to improve with time. Loved that they bring you a cooler with water when in the pool or beach, also during the afternoon they bring non alcoholic drinks and

Mucho salgazo en la playa, pero el hotel esta genial Me gusta muchisimo

Beautiful property and layout. Brand new hotel, Hardly any other guest. Wished we were placed in a better room - It was overlooking a partial parking lot for golfers, we did have ocean view & it was beautiful. Pools and staff excellent. Prices are outrageous at the restaurants & food was not good. $10 for a coconut water then fruit plate & tax & tip equals $67. I asked for papaya, I was charged for a full fruit plate. Breakfast is $50/person. No Uber eats allowed. Go to Jumbo, you can get fruits etc to take back. Dinner first night for 3 was $212. John, Aissette & Junior were amazing! Friendly, courteous and extremely helpful to us. Made our stay welcoming and worth it! Book excursions- it’s worth it. Unfortunately there’s a seaweed issue on beach but the clean it every morning.

We celebrated our 18th Wedding anniversary, this place is the best resort in the Caribbean to-date and I’m from Turks and Caicos Islands. No complaints!

Amazing amazing !! Im highly recommend. We went twice a Nina restaurant the food so so good👏👏

BREAKFAST WAS EXCELLENT AND THE LOCATION WAS GREAT. TOO MANY MOSQUITOS!!!!!!!!!!!

MEALS ARE VERY EXPENSIVE

Ion

the most amazing and memorable hotel

Requiere un servicio de restaurant más amplio es limitado

Staff were very knowledgeable, they were very nice and friendly

Propiedad excelente pero el personal totalmente desorientados el spa no contestan el teléfono. La recepción no contestan. A la 1am se activó las alarmas de incendio más de 10 min sonando nadie las apagó y continuaron sonando varias veces en la noche un caos total. Envíen personal diestro por que pal de meses así y nadie va querer venir muy lamentable.

The staff requires enhanced training in quality customer service and retention strategies, emphasizing immediate resolution of issues rather than just apologies. The shower hose was installed incorrectly, rendering it non-functional, and there’s no towel hook outside the shower. Several electrical outlets are not working. Gardeners should operate earlier to avoid disturbing guests on their balconies. To improve efficiency and reduce errors due to language barriers, the hotel should implement an in-room dining app on iPads instead of relying on WhatsApp for orders. Restaurant staff must promptly clean spills and pay closer attention to details, rather than repeatedly ignoring them. The hotel is breathtaking, but it must employ competent, capable staff. The Dominican Republic’s reputation for subpar customer service and quality demands that business owners prioritize excellence to protect their brand. Skimping on this is unacceptable for a property of this caliber. While there are additional concerns, I’ll stop here. Acknowledging the hotel’s recent opening, there’s still significant room for improvement.

Hotel maravilloso, nuevo y fantástico el personal del hotel muy atentos, los restaurantes son de excelente calidad especialmente Ninas por otro lado aparte de todo lo bueno me parece un poco costoso y recomendaría al hotel incluir el desayuno en el costo de la habitación. Tiemblen un bar de fumadores excelente y con excelente atención quiero felicitar a todo el personal de este bar, deivi Jenny María Samuel Kordy milsiades y raulin felicidades por excelente servicio. Volvería ir sin duda y otra cosa el Gym es espectacular

One of the best hotels I've stayed in (and I've stayed at many hotels). Obviously this is a brand new hotel and you can tell. Everything is sparkling new. Everything has been so well thought out. The attention to detail is just insane. Check in was a little slow but we were offered beautiful drinks and a cool towel which was a nice touch. The staff were so kind and sweet with my 2 year old boy - playing with him and giving him attention. The room was stunning (we were upgraded). The views - breathtaking. Then our butler arrived. They offered us coffees throughout and waters. Butler service was good but can be improved and refined. A few times we waited longer than needed for our drinks. I'm sure with time, they will improve this service that they offer. Hotel facilities are divine. Dining is pricey but amazing. Be prepared to spend a lot of money to eat at this hotel (if you come to PC you know eating out is expensive anyway!). The spa treatment was very expensive but worth every penny. I would have used the spa for longer. Their relaxation area is amazing and the nibbles they provided were gorgeous. One of the best treatments I've ever had. For $195 I would expect nothing less! I would 100% return - if they don't raise their prices too much (which they most likely will and so they should!) Check out was also too slow. They are still working on their processes but apart from that I highly recommend.