Sunway Sanctuary - Seniors Hotel & Residences

Convenient

Recently need to check out on time.

lokasi yg bersih, ramah,

tidak ada

何度かタクシーに乗車したが、運転手がエントランスを間違えるケースが目についた。念のためだが、ホテルのせいではないです。

Breakfast selection was good. We liked the many condiments that go with congee. The noodle dish changes daily with enough variety. Same goes for the protein dishes. Vegetables dish were cooked just right, fresh and crunchy. Fruit platter is good as that is seasonal. The water dispenser in the room is fantastic

We thought the hotel is opened to older folks but was surprised to see young families. The door to the room is lightweight and there is a gap at the bottom. Quite a bit of door slamming with young people coming and going

It’s excellent

ความสะอาดของห้องพัก

อาหารเช้าถึง 09.30

Clean, spacious room & friendly staff. • Beautiful infinity pool & great city view. • Quiet, peaceful & perfect for seniors. • Comfortable bed & convenient location.

Nothing to complain about — all good. • No issues at all during my stay.

Location, breakfast, fun things to do, room size and storage

Fan not working on Day 1, housekeeping did not provide complete daily toiletries like lotion and tissue paper and toilet paper - had to request. housekeeping doing rounds were loud and chatty making it hard to rest or do work. Air conditioning could be too cold or too warm...

Location

Front counter Admin customer service not allow early check in (12pm), instead asking 2pm. But that time we arrive the time 2pm sharply, she asking us wait for it. That time I realised there have ready room but the malay young staff with tudong look like giving to another guest who talk to her softly, this is NOT FAIR as the staff cannot be favouritsm. At last we argue with them then get check in the room finally. May I ask ur service improvement possible this way? Too sad and so rigid the staff treat the guest.

breakfast was ok but different than in the describtion

needed to change the room because aircon not working only the Singapore standard power plugs in the room no universial. can not charge or use

I like everything about the hotel especially the cleanliness and the spacious of the room.

None

Location was great to malls and university; breakfast was decent.

1. Housekeeping was not thorough (extended my stay for 6 nights) - amenities and toiletries were not replenished and I had to call for these items, rubbish bin was not emptied on one of the days, fan was not working on the first night and could only be repaired the following morning. 2. Housekeeping doing their rounds could be more considerate of guests who are resting or working in the room from 9am - 1pm. Staff were heard chattering away loudly. 3. Water pressure was a bit weak on 21st floor.

The location is amazing, the room is quite large and spotless. It was extremely comfortable we had the best sleep here. It is very quite and cozy. The breakfast venue and variety was good. The facilities like the infinity pool on 15th floor was also amazing. All in all, it is a gem in Sunway.

Nothing. Just note that the hotel is actually for seniors. You need to pay attention when booking to not book the seniors residence.

Next to Sunway Medical Centre for hospital visits

No free parking / flat rate fare for inhouse guests and the Housekeeping staff is too calculative when asked for extra amenities like coffee/sugar

The convenience of hospital visits and facilities provided

The housekeeping staff is too calculative on amenities which are not hospitable and not accommodating to hotel guests who always chooses Sunway Sanctuary as their top pick for stay went going for hospital visits

Location near to Sunway Medical Centre

First, we did not notice there is a requirement that one of us need to be at least 55 years old. This requirement ought to be made clear in the first place. We requested for a room change because we could hear switch flicking early in the morning understandibly because we share the same row of rooms and corridor with elderlies for this is after all an elderly sanctuary. Flicking of switches is common for those suffering from dementia. Our request was turn down. All we wanted was a quiet room to rest after spending a whole day at the hospital. Our stay was for 3 nights.

Pelayanan yg luar biasa ramah, awal saya pesan kamar yg executive tetapi di upgrade ke tipe suite tanpa ada biaya tambahan apapun, ke medical centre cuma jalan kaki 5 mebit, lobby hotellgsg terhubung dgn lobby rumah sakit, ini rekomeded banget sih, pengalaman terbaik menginap disini

Easy access to SunMed

If the restaurant could have more workers to clean the tables.. as we hardly get table because it was not clean on time. Thats the only not a good experience

Good services and staff friendly and helpful

Удобное местоположение. Рядом прекрасная клиника, университеты, торговые центры и прочие заведения. Удобно добраться в любом направлении так как продумана логистика. Прекрасный персонал отеля и медицинского центра. Внимательное и чуткое отношение к клиентам.

Easy access ti Sunway medical centre, clean and accommodates needs for the elderly

Good stay but the hotel guests are mixed with the elderly residents at breakfast.

Hotel cannot issue tax invoice to the guest when aid through Booking.com. Contacted hotel through Booking.com customer services never got responded back from the hotel.

Staff, clean, pool, proximity to services/mall

Breakfast quality could be improved

I didn’t realise it was essentially an old folks home but that made for some friendly encounters.

Having to pay cash for washing. A deposit should be taken on arrival first such matters. It was inconvenient.

مل شي تمام فيه

Asked when we arrived if we knew it was attached to a hospital, wondered if we should not be staying there. Confused as to why you have it on booking.com if just for people using the hospital Advertised as close to Sunway Pyramid- it was not

Specialization

Food varieties

الفطور غير متنوع الحمام مافيه شطاف

قريب من كل شئ و الطاقم جدآ متعاونين

غرف الفندق نفس غرف المستشفيات ما تحس نفسك في فندق ابدا و الفندق اصلن مخصص لي المرضى من الممرات و دورات المياه كل شئ خاص بي المستشفيات (و دورات المياه ما فيها شطاف)

Everything and end very clean

N/A

I heard the noise from the built-in aircon...and there were other noise from either the fridge, or anything from the built-in. That gave me a hard time sleeping.

The room and facility is very clean and location

Not perfect for tourists people

Spacious room. Food at Breakfast ok

Bathroom smelly. Low water pressure. Coway water light shinning in the night. Fridge too noisy. Had to pay normal daily parking. Parking directions bad.

The room, restaurant and facilities

I like the idea of this property Its combined between the residential and hotel style The hotel clearness and luxurious features make me feel comfortable in my stay for one night, hope to visit it again soon

Facilities provided

Breakfast could we improved

Staffs help to locate McDonalds wrong delivery at nearby address. Superb services

N/A

Breakfast was good, the room was very comfortable and clean. The location to the Sunway Medical Centre is very convenient for us

Clean and very well-maintained room and facilities.

Would have been better if the pool and gym facilities were made accessible for use in earlier opening hours

don't have a lot of options, but the noodle soup very nice

It was clogged when I was taking a bath

cleanliness

hard pillows. queen bed.