Crowne Plaza Riyadh Palace by IHG vs Similar Hotels

Rooms are well equipped and generally well-reviewed.

Rooms are cozy and comfortable, with spacious layouts.

Room quality is generally well received, with some minor complaints.

Multiple comments about old/worn furniture, low lighting, dated bathrooms, occasional non-working AC and maintenance needs — room quality requires renovation.

Mixed reviews; some mentioned cleanliness issues in rooms.

Some negative comments on bathroom drainage and need for updating.

Mixed reviews suggest cleanliness is generally acceptable but not exceptional.

Multiple reports of dust, dirty public areas and pool (dead insects/birds, bird droppings) and general lack of cleaning in some facilities — cleanliness is below expected standard.

Some guests said it was a bit far from the stadium, but others liked the city center.

Many positive mentions of the convenient location.

Hotel's location is frequently mentioned as a strong advantage.

Frequently noted as conveniently located and close to workplaces/appointments; a few guests wanted a different location, but location is generally a strong positive.

Consistently praised across reviews for friendly and professional staff.

Staff were generally helpful, although there were complaints about some receptionists.

Many reviews praised staff for their friendliness and attentiveness.

Mixed service: several guests praise junior staff and helpful employees and the chef, but there are notable complaints about reception and a rude/neglectful manager; overall staff performance seen as strongly positive aside from some managerial issues.

Buffet variety was good, but some guests noted a lack of diversity.

Generally good breakfast but some guests wanted more variety.

Breakfast and food quality received positive remarks.

Mixed but strong praise for the chef and staff service; one comment asking the breakfast menu be improved. Food service and staff received consistently positive mentions.

Amenities generally well-received; some suggestions for improvement.

Issues with gym equipment and an inoperable swimming pool.

Amenities are mentioned, but there's room for improvement.

Amenities have issues: pool cleanliness and gym/hall dust are reported, parking complaints exist; some positive mentions of a coffee corner but overall amenities need improvement.

Overall good value, though some items in the restaurant considered overpriced.

Some guests felt the hotel was not worth the price paid.

Concerns expressed regarding pricing versus quality.

Several guests felt the value was poor (charged extra for extensions, paid for views but got a wall, general disappointment vs. price) — perceived value is below the target rating.