Hotel Brasil 21 Convention, Affiliated by Meliá vs Similar Hotels

Rooms are spacious and comfortable, but some noise issues noted.

Beds and pillows often described as excellent and rooms spacious; some guests reported issues with shower/box design, TV control, uncomfortable towels, cigarette smell in some rooms and intermittent Wi‑Fi.

Comfortable beds and spacious rooms mentioned positively, though some issues noted.

Rooms, beds and showers receive repeated positive comments (spacious, comfortable, wonderful shower), with only occasional notes about small shower box or narrow bathroom.

Some concerns about cleanliness in bathrooms and hallways.

Multiple guests praise cleanliness and quality of bed/bath linens; a few mentions of uncomfortable towels in isolated cases.

Several complaints about towels and cleanliness issues; needs improvement.

Multiple reviewers noted issues: dark bathroom, missing toilet paper and some general maintenance/cleaning shortcomings impacting perceived cleanliness.

Excellent location mentioned several times.

Consistently praised for being well located near shopping and restaurants and for feeling safe; occasional noise for rooms facing the stadium noted.

Multiple mentions of excellent location near shopping and other amenities.

Location is consistently praised across reviews as excellent and convenient for exploring Brasília.

Overall positive feedback on staff friendliness and attention.

Staff repeatedly commended (receptionists, waiters, housekeepers, lounge team); a small number of service issues noted (poor lobby bar service, one late-checkout charge complaint).

Most reviews praise the service as friendly and accommodating.

Staff are frequently praised (attentive reception, messengers, restaurant team) but there is a serious negative incident reported where a host denied access to a second guest and communication was rude, partially offsetting otherwise strong service comments.

Breakfast praised, but some issues with presentation noted.

Breakfast is often praised as complete and good, but some guests complained about bread/cheese quality and variety; room service menu seen as limited and lobby bar service/price drew criticism.

Diverse breakfast options but complaints about quality and lack of labeling.

Breakfast is often highlighted as a strong point and there are good meal offers, but at least one guest experienced breakfast service ending early (tapioca/omelette closed before official time), creating some dissatisfaction.

Good amenities but some maintenance issues reported.

Lounge (Level Lounge) and welcome amenities (champagne, free food/drinks) appreciated; in-room extras like kettle and slippers noted; gym is available but guests requested more consistent hours.

Standard amenities provided; some suggestions for improvement.

Some good touches reported (welcome water bottle, attentive staff and restaurant), but mentions of missing covers and missing toilet paper indicate inconsistent amenity/housekeeping provision.

Mixed feelings about pricing relative to offerings.

Many feel the stay is worth the money, but complaints about high bar/food prices, breakfast quality relative to price, and an unexpected late-checkout charge lowered perceived value for some guests.

Some reviews mention high costs in relation to benefits received.

Mixed signals: several guests praise the cost-benefit and consider it excellent value, while at least one reviewer felt the price was above average.