Big Fish Resort Koh Tao vs Similar Hotels

Mixed reviews on room quality, with some guests liking the room size and view while others mentioned discomfort and lack of amenities.

Mixed feelings; some rooms described as outdated and unclean.

Mixed mentions: bungalows described as charming, high with good breeze and nice terraces, but rooms are noted as small for the price, some furnishings/outdated equipment, noisy AC and bathroom door issues. Overall a balance of charm and some wear.

Rooms are generally comfortable, but there were issues with noise and lighting.

Mixed reviews on cleanliness with some guests praising the cleanliness while others mentioned issues.

Diverse opinions; some complaints about room cleanliness and insects.

Multiple reviews explicitly complain about poor cleaning (only bed made, bathroom not cleaned, shower/bathroom smudgy, clogged WC). Cleanliness is a clear negative in guest feedback.

The pool was mentioned as filthy and dirty, indicating poor cleanliness overall.

The hotel's beachfront location and proximity to the village were highlighted as positive aspects by guests.

Fantastic location near the beach and beautiful views.

Location is repeatedly highlighted as a major pro (excellent position near beaches and bays, quiet, scenic, easy walks to Freedom Beach and other bays). This is one of the strongest positives in reviews.

Good location near the beach and restaurants, positively highlighted in reviews.

Service was appreciated overall, with some guests having issues with room cleaning and check-in process.

High praise for the friendliness of the staff and quality of service.

Service is consistently praised across many reviews (helpful, friendly staff, pick-up/transfer offered, carry bags, excellent communication). One note of an unfriendly reception exists but overall sentiment is strongly positive, supporting a high score.

Numerous complaints about service and poor treatment by staff were noted.

Food and beverage options received positive feedback, with some guests suggesting improvement in variety.

Excellent food service, with many opting to eat in.

Food and beverage are not discussed in the reviews. To reflect the overall very positive non-F&B guest experiences (service, location, charming bungalows) and to balance the strongly negative cleanliness/value comments, this category is elevated while noting it was not directly mentioned.

Not specifically mentioned, so rated standard for this hotel tier.

Guests had mixed feedback on amenities, with some mentioning the lack of essential items like fridge, kettle, and toiletries.

Good amenities, but some facilities need updates.

Several amenity complaints: no fridge in rooms, no regular water-bottle renewal, noisy/old air conditioning, bathroom fixtures needing repair, long stairs to bungalows and inconsistent transfer policy. Amenities are a weak point.

Pool amenities were disappointing due to poor maintenance.

Opinions varied on the value for money, with some guests feeling it was not justified by the services provided.

Generally perceived as fair given the location and amenities.

Multiple reviewers explicitly call out poor price/quality ratio and that facilities do not justify the price. Value is consistently flagged as below expectations.

Not considered a good value for money due to the issues encountered.