Royalton Hideaway Blue Waters - Montego Bay, An Autograph Collection All-Inclusive Resort - Adults Only

The property is very clean and aesthetically pleasing.

Not applicable

The environment was kool

The facility the staff the food

The food was good

Color

Very thing was okay

Very thing was okay

It was clean and beautiful

The location

I went for the holiday and the decoration and food was amazing!

Didn’t have any problems at all!

The welcome drink, the Bell Man, were quite welcoming. The restaurants were inviting and easy to understand during the meal times, the staff that I interacted with were courteous and friendly.The room was on the seventh floor, it offered a lovely view of the pools the Zen and the caribbean sea. The yoga exercises was quite interactive and Helpful, as Gym had caused some tightness of our muscles. We had my Guest took some pictures via your giftshop staff, that highlighted her dress.I appreciated those especially. My guest enjoyed the facilities and ots conveniences for the most part.

I had made a special request via bookings.com for the 12th of August, which is My Guests birthday. I also went to guest services and reiterated the special request upon my arrival, However on the 12th, we didn't see the decorations that was requested just a plate of fruits upon our return from the pool. That was the main reason for chosing the resort as I had been to the Blue Waters prior and the room was up to expectations so a high bar was set for this return. She has been disappointed with the oversight of the request.

Staff was good and location was good

Food lacked variety and the drinks were not consistent from bar to bar.

The pool was lovely. The Happy Anniversary on the food was a surprise and the room decorated. We had dinner at Calypso and one of the staff sang for us. It was fabulous excellent.

The food at the buffet wasn't tasty. I recommend more variety if meat such as Oxtail, pork, beef etc. The sports bar needed more jerk chicken, jerk pork fried, hot dog etc. More umbrella needed at the pools The app for reservations is not user friendly. More entrainment is needed The toilet was shaking in room 321

The property is nice. Very clean and the staff are helpful and friendly

The food offering could have been better. The options were very limited

Everything

Cleansiness

The resort is beautiful, and the employees were very helpful, and the food was good. The beach was clean and the sand beautiful.

I was very unhappy about the resort not having an iron or ironing board. Some of my things needed a pressing. I was attending a wedding..

Resort is beautiful, and the staff was very helpful 😀

No iron or ironing board in the rooms. I could not wear most of my clothes.

Liked some aspects on property; the lazy river, the foam party, the slides, the post dinner entertainment and sports bar; bartenders in the sports bar on our night were the most pleasant.

Staff wasn’t really genuinely friendly, felt like they were just focusing on their jobs and not really accommodating us, so one night was enough for us. Also, there were foot marks in our room; the door was hard to open and no one advised of how to open it, we had to call someone to assist. The staff in the coffee shop were very bland; it’s as if the energy for serving and catering was just bare minimum.

Food,staff was good

Not much activities

The Waitress at MexTex was very good! CAN'T remember her name. But they were all good in there.

The Buffet food The room The bathroom

The food was great

Beautiful property

Out of food, bad service, workers not willing to to help I will never come to this resort again, I like Royalton resorts but this one was shit !!

I liked the ocean view, entertainment, restaurants and the beach

The room was not luxury enough. It lacked basic amenities. No access to housekeeping by phone, The mini bar was too basic, not everyone drinks beers.

Good vibes. Entertainment was top tier. And the restaurant dinning experience was really good especially as a birthday celebration spot. Our waitress at the seafood restaurant was so good

Rooms relatively small compared to the main hotel. Also didn't like that they put our two rooms at the far end of the hotel.

The food

The wait time for room service. Also, the unavailability of items on the menu when you call for room service

I am extremely disappointed with my recent stay at Royalton. The level of service did not meet basic expectations, much less the standard Royalton advertises. I requested birthday decorations for a special occasion, and nothing was done. When I followed up with Guest Services, I was told they were “low on banners” and had “no balloons” — highly unprofessional and unacceptable for a resort of this level. The mini bar and tea station in my room were not stocked. I ordered room service for tea and drinking water, and it never arrived. Despite raising these issues and even sending an email report to Customer Service, I have yet to receive any acknowledgment or follow-up. This was supposed to be a special experience, but it turned into frustration and disappointment. I cannot recommend Royalton based on this experience.

We loved that it was clean, spacious and welcoming staff and the food was good also

Didn’t have much options for entertaining and the bars closed too early in the night. Guess they want persons to go to the sports bar

Cleanliness and beauty of the property. Everything is well kept. Loved ordering room service to the room. Amazing beach on the property

All is good, But more variety of food in the buffet is needed

It is a lovely hotel. I liked the pool bar, Zen Restaurant and the Indian cuisine

I didn't like the Amarildo Restaurant

I didn’t like the breakfast choices. On most days food was not replenished. I ask a waiter and her answer was it’s one of those days.

Food variety, temperature of food.

The customer service from staff was excellent!!

Nothing

The food was great

The room service took too long

The entertainment.

Everything was great!!

Beach,Bars and restaurants

Kids were allowed on the beach and restaurant. If it’s Adult only then it should be Adults only. I don’t want to hear screaming kids while trying to enjoy a meal if it’s supposed to be adults only.

The meals were delightful and very tasty. The options were good and varied. Special thanks to the staff that made every effort to get a spot at the ZEN restaurant although it was fully booked.

I didn't like to see the flies pitching on the food. That was a turn off for me.

Staff were professional, attentive and helpful.

Was not advised of a late check-out charge.

The staff was excellent at theirs job and very welcoming. I had a few games with a few members of staff

I like the pool, the beach, the bar 🍸 the food 👌 and entertainment, especially the Jamaican night entertainment that was excellent play a couple games win a few live the quiz and everyone learning to dance I would definitely come back again 😀

Resort ottimo Camere pulitissime e grandi All inclusive perfetto Struttura tenuta benissimo

Room small and cozy The property is nice My third visit

The food was a NO Beef tough Saltfish in ackee barely cooked seafood salt Fritters saturated in oil My 2 visits prior The food was good this time terrible

The Location and warm welcome from the workers at the outside entrance of the resort.

The young lady at check in was a bit rude and not personable at all. Perhaps she was having an off day however it was very off putting to visitors checking in and looking forward to visiting your establishment.

Me gusto mucho como se desarrolla urbanamente el complejo, paralelo al mar, siempre tienes las piscinas y la playa cerca. Moderno, cómodo y bonito. Buena comida, linda playa.

Mejorar calidad de los tragos del bar de la piscina

We met some friendly staff while walking on the property. We enjoyed the beach and the pool.

When we arrived, we were not approached with a warm welcome. Royalton is promoted as luxury but our room was extremely small and not luxurious. The bathroom was not clean, the water was not running out in our face basin. We were not able to eat at the restaurants that we wanted to go because they were fully booked. Faithann (staff) managed to squeeze us in one. I requested for my room to be decorated because it was our anniversary and that was not done. To top it all off,we had diarrhea, so we were stuck taking turn in that small bathroom and not able to enjoy the nightly activities. I've have paid less at other hotels and have nicer rooms and better experience. We will definitely not be going back.

The ambiance, staff, drinks and restaurants.

The entertainment by the pool was really good at the swim up the staff was more accommodating with good customer service.

In the food court there wasn't a lot of food variety to choose from. My coffee was cold, there was no straws the staffs were not really welcoming 😕 and you had to wait awhile for your drinks. We made reservations at the seafood restaurant. They ran out of bread & butter, no sea bass so we had to settle for snapper. The starter and main was ok but the desert 🏜 horrible.

Clean and beautiful and the pool set up.

elevator there was no fan or AC in the elevator it was hot. My show keep changing from hot to cold. Also the restaurant A/C worki g because i got to the hotel. Park from that little complain. I ready enjoyed time and my family.

Variety of activities & restaurants

Wasn’t at the center of MONTEGO Bay so had to commute all the time to the center

La atención recibida por la Sra Yleana fue excelente!! Las instalaciones y los servicios muy buenos

Salvo excepciones nadie habla español y al hablar solo inglés en algunos restaurantes no eras bien atendido

Moderno

Que no hablan español

I must say I do enjoyed myself and the experience was excellent the entrainment, the food at the restaurant was exceptional, the property was breathtaking, the staff was a so nice the environment was friendly and warm. Big shout to Shantol at Dorado she is so sweet and her customer service is excellent and also big up Keston he is so warm and helpful so nice and polite.

Everything

Wish I had more time.. I loved everything my favorite 😍 place.

Breakfast was good. Lots of choices

Everything was ok to me

favourite meal time during my stay was always breakfast

The rooms on the adult only side were way too small for my comfort...for persons tall this will pose a challenge.

Beautiful property especially lobby and pool area. Great for taking pictures.

Proximity to Montego Bay night life. Food wasn’t great except for the grazie restaurant and the zen.

Exceptional service on all accounts: food, entertainment, staff, customer service and rooms.

Everything perfect. Wish I stayed for 3 more nights

i like everything about the hotel the place is clean room 👍food👍bar 👍staff they were so warm and friendly murice is one of the bartender he's so welcoming it was my first time there and I can't wait to come back

there's nothing that I don't like I love everything about the hotel everything was perfect staff , food everything was great 😃 👍

Breakfast was decent and very basic. Wait time for a simple omlet was excessive.

This was billed as an adults only resort. That was not the case at all. Many families with children throughout the resort. False advertising. Advertise it for what it is… a family resort.

The all-inclusive amenities.

My room and only one elevator was working.

The cleanliness and the staff is amazing

The staff was pleasant. The food was great. The environment was kept very clean. Entertainment was awesome.

The ambiance

The food wasn't much variety at the buffet

I really love all the meals, the pool, the beach and the entertainment.

Nothing , my stay was wonderful💯.

Good ambiance, clean and well maintained grounds. Entertainment was great

For the couples side I expected to have our own buffet and not sharing with the family side. I believe that the staff should be more welcoming

The rooms had a lot of issues. I changed rooms more than 3 times in the in 1 night out of the 3 nights stay.

The beach

The food was horrible

I like the food it was very delicious The place is beautiful

Didn't like how the staff behaved. They were not informed me, and my husband felt left out

The staff was friendly

Trust me everything is great I enjoy every moment of it only thing I don't like is that I have to leave there too soon...food 100%...staff 100%...room 100%..

No problem at all

Sehr freundliches Personal Gutes Essen und viel Auswahl Toller Strand, viele abendliche Aktivitäten

Sauberkeit auf der Anlage und den Pools sehr gut, Zimmer teilweise mässig sauber. Etwas in die Jahre gekommen.