VESTA - El Sheikh Zayed Residence

تعامل الطاقم جدا مميز اخت ردينا وماريز وانجي كلهم تعاملهم ممتاز والمكان مرتب وحلو ونظيف جدا

Air condition new and working good

The customer service staff from vesta didnot explain in details the process of check in I contacted vesta before arrival many times but customer service rep didnot approach me only before arrival by 2 hours Moreover, payment done by AED currency while as per egyptian regulations that all Egyptian citizen should pay by LE pound . Deposited is high 300 dollar which is more than cost of rent. Process of check in is complicated in the building. There was room should have double bed while it had single bed

I liked the location and the staff and housekeeping were very friendly and accommodating.

The apartment's furniture is outdated and most of the facilities were not working properly, like the bathrooms and the door levers were broken. The most annoying part of my stay, is that the apartment is located at the third floor within a building and its quite secured but everytime I order anything for home delivery, I have to go down to the building entrance to open the door and it was very cold during my stay which was very intimidating and frustrating.

Everything

Nothing

The apartment was spacious. Has sufficient cookery utensils and has a good cooker.

We encountered few issues during our stay. First thing, the apartment were in the basement so no view and all the pictures in booking.com that has view is not accurate. Then, the toilets needed some maintenance. Also, since we visited in Winter, we tried to use the A/C for heating, it didn't work. Only one A/C in one of the rooms worked the we asked for a heater that we can use to heat the living area, they ignored our request and did not do anything to fix the A/Cs. The last thing was on our second day several people came, some to fix the A/C and did not fix it and some to water the garden and trim the plants. I said this should be done when there is no occupants in the apartment as we did not have any privacy when they were there. This really caused our stay to be less comfortable.

The Property is ok.

The property was fabulous , very clean, spacious, and well refurbished

Poor customer service, they hardly respond to my calls and messages , I think they need more training on how to deal with customers enquiries

الشقة جميلة جداً والموقع جيد وامان عالي

المكان مرتب ونظيف وامن واهم نقطه هدوء المنطقة وسرعه الاستجابة لخدمة العملاء

صعوبة تسجيل الدخول في البداية

Spacious flat

It was not easy to contact direct with the owners if you need anything argent

الشقة نظيفة وبها كل الأجهزة وأعجبني فكرة صحن الفواكه الموجود للضيافة .. حركة جيدة

الشقة جيدة وبها كل المطلوب .. لكن المصعد سيء وصغير ولا يوجد اي عامل لحمل الحقائب والمصعد بشفرة والشفرة في الدور الثالث وطريقة تسليم المفاتيح غير احترافية تماما والحارس خارج المبنى جديد وليس عنده اي معلومات .. باختصار الوصول للشقة صعب لوجود أكثر من عائق، كمان تم سحب مبلغ للتأمين وبعد الخروج بساعات لم يرجع للحساب ولا يوجد أحد يبلغني بموعد رد التأمين ، أيضا الموظفة التي تتواصل بالواتساب لا تعطي كل تعليمات الدخول مرة واحدة ولا ترد على الواتساب بعد الخروج من الوحدة

لا يتجاوب في إرجاع مبلغ التأمين

It was spacious and had all the necessities we needed.

It was not close to any shops to get to

Unit was clean, spacious , amenities were new . Merna from vesta was so helpful.

nothing

The property was truly outstanding — very spacious, clean, and comfortable. We especially appreciated the thoughtful welcome with fruits and cookies. Our group had a wonderful stay and enjoyed the overall atmosphere.

Nothing

Very bad place.

Basically, i was unable to get into the apartment. They gave me wrong access number. I waited one and half hour trying to access but failed. Customer service person called us and given us many numbers wrong, only one numbers correct and we could access to the building but for the flt we couldn't.

it was very nice clean flat , it was more than my expectation , for sure i will back there again , everything was perfect

nothing

The apartment was comforted and decent , designed was decent too and equipped with great instruments my kids liked and was happy about it too, and the management high skills and very responsive

Nothing

Cleaning, staff, furniture, facilities l

View was ok but not the best view, unit#4

All was fantastic the apartment was great all the equipment was very nice and the furniture was great, the style of the apartment was amazing

Nothing

Very clean and everything almost new. The location is excellent and very good, gorgeous relaxing atmosphere. The teamwork is helpful and very friendly.

I struggled to enter the building at 8 pm. once I arrived.