HighPark Suites Kelana Jaya, Petaling Jaya by Sleepy Bear

Masa saya nak booking,saya ada request untuk invoice under nama tetamu.Mereka cakap boleh takda masalah.Tapi lepas keluar, mereka suruh saya minta dengan booking.com.Kalau untuk claim jangan duduk di sini ya.After call booking.com baru die keluarkan invoice,tapi tetap bukan invoice ye.Saya bayar harga lebih mahal dari di iklankan.Ada charge RM50 untuk service kebersihan,jadi please baca betul².Dia bagi saya invoice bukan harga sebenar kita bayar.1stime pengalaman macam ni,tempat lain ok je.Bab lantai melekit saya ok je..Bilik tak sama macam dalam gambar pun saya ok je.Tapi bab invoice untuk claim mereka tak membantu,saya jadi geram.Sangat menyusahkan.

Lokasi sangat strategik. Berjalan kaki je pergi paradigm mall, KL. Parking mudah, fasiliti rumah lengkap.

Toilet kotor sikit dan ada bau kurang menyenangkan. Mungkin dtg dr sistem paip/ fan ventilation.

The facility and location is the prime choice.

The cleanliness and no toilet roll was provided upon check in. The washing machine is also due to be replaced as during dry spin the machine seems to be tumble very badly.

Not very convenient to access eating places and shopping.

Expect to provide more information with regards to amenities and food outlets around the accommodation. Cleanliness is not up to expectation as the bathroom is infested with ants. Quality of toilet paper is disappointing.

SUka semuanya akan repeat lagi...walaupun penat sangat tersalah masuk bangunan dgn brg2 nya berat😅tq pakcik yg tolong...❤️😊

Bersih dan selamat

Location

Nothing

The view was good.

The staff asked to check out by 11am. The check in time is 3pm, but they delay it 30min to give us the key. When we ask about it, they doesn't reply for it and dont even give an extra 30min for check out .

Good

Good

The room had a bad smell, bathroom smells bad all the time.

Easy to find Parking

The room was in very poor condition and extremely dirty. The floor was covered with dirt and snack residue. The dining table had visible oil stains, and the dining chairs still had food residue on them. The shower experience was also disappointing—the water pressure was extremely low, and we had to stop all other water usage just to get slightly better pressure.

Check in 的时候，员工脸色感觉像似我欠他好多钱。。太难看了。。

Apartment is very neat, clean, good cool airconditioning

(1) Impossible to deal with the Reception. No one at the counter and talking to an app (2) Impossible to find the apartment and worse still the lock is so so sophisticated that it is NOT user friendly and moreover, there is no instructions. We have to know on many neighbours to ask for help. Imagine doing all that with all our travel bags. (3) It is lacking direction or instructions " How to look for the Apartment" so we have to carry our bags and walk walk much distance in the hot afternoon at 3.00pm and the property is facing evening sun. In KL the weather is super hot hot hot When we ask the security guard , or try to speak with them in English or Bahasa Malaysia, they cannot reply because all are from Nepal ...Alamak (4) A Deposit of RM200 is required. So payment made to their Account. Until today the claimed that (1) They are just "holding" the deposit but no transaction done. (2) All deposit will be returned in Two Weeks (3) I follow up with them after three weeks and after much Whatsapp communication of > 3 weeks their reply : ""They claimed that transaction was not effected by the only "HOLD THE DEPOSIT" (4) How could that be when my Payment via Maybank Account and Maybank Card is a DEBIT CARD. Until today this matter NOT RESOLVED and I am still wondering . So it is stressful dealing with them

good very clean

nil

The facilities are all suitable for a short stay at night.

The toilet drain has a terrible stench that makes people want to vomit. If this could be improved, it would be a really nice place to stay.

Facilities

Spacious, clean and a perfect getaway if you seek calm and relaxation.

Location is good and tenants are generally quiet and respectful of each other

Upstairs neighbour was rather noisy at 2am with kids running around and slamming doors…🥴. Air con needs to be serviced. Not cold in the middle of the night

Value for money

Need more cleaning

Penjagaan yang selamat

Layanan semasa register kurang membantu, lambat respon, tidak terima tetamu dgn mesra.

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-

The overall environment is quite good, but there's a slight drawback: there are a lot of small cockroaches.

Very clean, good location, easy to check in and out

bad smell from the toilet

Nothing to like about for all the Inconvience caused and my business for the day all spoilt

I am very Dissappointed with Booking.Com & SleepyBear for failing to provide the Keys to my Apartment Booked and Paid for already. Only the Deposit which I promised to make the following morning due to all banks were closed already. I have No Online bank accounts for me as I was a victim of 5 Scam activities. Forced to spend the night at another Hotel at additional cost. Very disappointed with the treatment given to a Senior Government Officer from the Education Ministry of Malaysia, Putrajaya. I must be Compensated by Booking.Com/SleepyBear Hill Park Suites Kelana Jaya@Gamuda Holdings. I must be given Full Compensation for all the inconvienience caused. Failing which I will refer this matter with our Government lawyers at MOE as I was in town on Official Government business

Everything was good. Location is also strategic with easy accessibility, and shops surrounding it. Value for money

None so far

There is no mirror outside the bathroom.

Great host and location

Unpleasant smell of the bathroom. Would suggest the host to provide freshener.

Great location, great hospitality & service

Good

The view

Little smelly at sink

All facilities was in a good condition.

Everything, from the communication for the arrangement till i check out.

none

Easy check in, adequate facilities, quiet, comfortable, available free parking, nearby restaurants

Tiny baby cockroaches, pillows that were too soft

From the facilities to the comfort zone everything was perfect

None all good

The place is easy to find food, the room has all the amenities, and the property has all the needed facilities. Check-in and check-out were also very easy.

There were 2 units aircond, but one of them wasn’t functioning well, it would switch off after a few minutes. There was also an orange light flashing on and off even though I didn’t set any timer. It still happened even after I reset it. The toilet mirror is great, but maybe can add one in the room too? Very helpful for ladies 😄

The location

The maintenance of the house. Mole formed on bathroom wall and sink surface

Place was dirty with dead bugs. Aircon was not functioning, ended up spending the night in sweltering heat. Staff was not supportive in fixing the issue or coming up with alternatives.

The decorations is amazing

The process for checkin was a bit long and there was a deposit

Convenient location, near a big shopping mall. Easy accessible to major roads

Some taps are about to spoil, and water pressure is not strong.

the facilities area is smelly. Very inflexible do not allow for extention 1 hour for late check out. Also deposit not refund immediately and only given 1 access card

Clean. Good location

None

Utsikten

The room is so nice

Overall was good

Central location Clean environment Helpful staff Gym

Nothing to say

Nice palce to stay with family

The location is ok but no breakfast included.

The walking distance between North Tower and South Tower due to the parking location.

Comfortable, cozy, safe,and value for the money

Nothing to comment

Splendid stay and service by Sleepy Bear. Also, for the great hospitality, thanks to ERIN AND MARYAM

They take deposit and never return. The stove was broken when we checked in. We did not report to them but luckily took photo. When we checked out they tried to blame it on us, luckily we had the photo.

Management is poor, they don't provide good service.

Location wise are convenient as surrounding has shop to eat and buy grocery, nearby has mall too.

After work hour, probably the eat shop is mamak nasi kandar left only.

Swimming pool

NOTHING ELSE

I didn't care for the mold around the bathroom tiles.

The most important thing is the room is clean and comfortable. The check in and check out process also smooth.

Nothing. Everything is superb.

- The location is good, surrounding with shops

- The customer service is really bad. - The access card is not able to enter the unit; when calling CS, they said they will get a technician to check tomorrow. As a customer ends up need to think about the way to open the door (open with a key). Imagine you check in at nighttime... - When asking if they have a hairdryer provided in the unit, the CS answers, “We usually have.” Why can’t they give a firm answer? Yes/No - After checkout, following up on the deposit refund. They replied, “The refund process takes 3-7 working days after checkout, excluding PH and weekends,” but they never check on it. Until the last day of 7 working days, they still reply with the same message...until mentioned want to take action, and then only they checked and reverted on the refund details.

Kolam renang yg bersih

Cadar / tilam bau kepam.katil patah tengah dah hanya paku utk elak patah lg serius.tidur dlm keadaan yg tidak selesa dgn katil yg patah dan tilam tenggelam ke bawah.mesej staf janji nak tukar bilik tp senyap terus.agak stress bile tido xlena dgn keadaan katil yg senget di bhg tgh.

The cleanliness

No iron provided,but ironboard provided

N/A

NIL

Everything is good 👍

Bersih dan dapat pemandangan bandar PJ

Jangan terlalu kerap whatsapp personal kepada tetamu dengan perkara yang sama agak mengganggu masa tetamu untuk rehat. Cukup send sekali saja. Rasanya semua tetamu tahu bila masa check-in dan check-out. Kalau boleh tak perlu minta deposit, kalau perlu minta. Pastikan deposit dikembalikan pada hari tetamu check-out.

The location and the staff were quite prompt in attending to my queries it issues

The TV was broken/screen cracked and the stove was not working. there was a small window at the bedroom upstairs and this window was along the main corridor. The light from the corridor shone in the bedroom making it very bright at night. There should be a curtain at this window.

整體來說，還可以。第一天入住要先繳納200令吉的押金，再來會給進出的磁卡，房間算大，但浴室馬桶蓋有擦不掉的痕跡，給的高樓層景觀不錯。如果要去對面的購物中心需要叫車才有辦法到，因為沒有人行道，走不過去。這是一個缺點，晚上其他住戶的關門聲蠻大的，可能是建材的關係，要叫外送的話蠻方便，有管理員也有放置區可以收外送。廚房該有的餐具都有，算是精緻小套房，牆壁要先開電源開關才能開冷氣。