MAYS Grand Hotel & Spa - Ben Thanh

I had a lovely view from my window. It made the stay more enjoyable. For the price, the hotel offered really good value.

Reasonable price, suitable for students and backpackers. Friendly staff.

Rooms are not cleaned every day unless requested.

The amenities were great and the staff was welcoming,

However, I could hear our neighbors' conversations and noises late into the night.

The staff was very welcoming and helpful.

Unfortunately, the bathroom was not clean.

The check-in process was smooth and the hotel staff were polite and friendly.

I could hear guests in the hallway and outside, which affected my sleep.

I had a frustrating experience at this hotel. First, the hotel has changed its name so many times that it was impossible to locate it on Google Maps. When I arrived at the airport, I messaged the hotel for the exact address, but they took ages to reply. I ended up using the map on Booking.com and took a Grab to the location shown there. However, when we arrived, the hotel was nowhere to be seen – the pinpoint on Booking.com was inaccurate. After messaging the hotel again, they finally responded with the correct location, which turned out to be a 20-minute walk from booking.com map’s indicated spot. Walking that distance with luggage on poorly designed roads after a long flight was beyond inconvenient and frustrating. When we finally checked in, the reception staff took an unreasonable amount of time to locate our booking details, even though we booked six months in advance. This level of disorganization was unacceptable and made the check-in process unnecessarily stressful. The room itself was disappointing. It was poorly designed, with a large, see through window overlooking the bathroom from the bedroom, which I found uncomfortable and completely unnecessary. On top of that, the hotel did not look like the pictures online, which was misleading. Overall, this was one of the worst hotel experiences I’ve had. Poor communication, disorganization, and misleading visuals.

NOTHING! ! ! ! ! ! ! ! !

WE HAVEN'T STAYED AT THE HOTEL. THEY SAID THE SYSTEM BROKEN AND THEY DIDN'T GET THE RESERVATION. SO WE HAVE TO GO OTHER HOTEL FOR OUR STAY. SO BAD EXPERIENCE WITH THE HOTEL. AND NOW THE BOOKING.COM BLOCKED MY ACCOUNT FOR NO REASON.

has an excellent location, just a short walk from major attractions and public transport. The room was clean, well-equipped, and the bed was incredibly comfortable. However, the hotel does not offer breakfast, which was a bit disappointing. Thankfully, there are many cafes and restaurants nearby, so it's easy to find a good meal. One downside was the noise from the street, which was noticeable at night

Absolutely nothing

What didn’t I like about the property???? Mmmmm let me think about that… maybe the fact that the gave our room to another group right in front of our eyes, proceeded to blame a booking system error, make us wait for 45mins while they “fixed the issue” only to then tell us that they had booked us a taxi for a completely random location and take our luggage downstairs and load it into a random taxi. I understand that mistakes happen but do not make us wait 45mins, assuring us that we will have a room only to ship us off elsewhere in a foreign city we have no idea about! The staff were rude and useless. They openly whispered about my partner and I to each other with their hands literally covering their lips whilst maintaining dead eye contact with us.

This hotel was everything I hoped for and more. The room was clean, modern, and very comfortable. The staff were polite, professional, and always ready to assist. Breakfast was delicious, with a variety of options to suit everyone. The location was ideal—close to all the main attractions but still quiet and peaceful at night. I highly recommend this hotel and will definitely stay here again in the future!

Nothing

The hotel is so beautiful and comfortable, the room is clean and the bed is so cozy.

Everything was fine, and the price was reasonable. The staff were attentive and helpful.

The hotel is centrally located and the room was perfect for a short stay

Clean and efficient. Staff was friendly and went out of their way to help.

Breakfast is simple, but tasty. It was offered on the rooftop.

No response by message via this app. No correct address. Noise from outside . Barely to sleep at night

The staff were very kind and helpful. The room was modern, clean, and equipped with all the amenities we needed for staying.

I like the clean up and top up towels, toothpaste and toothbrush very essential and effective Very late and spacious rooms, with helpful front desk staff.

The rooms didn’t look like the pictures online. There was no hot water and the bathroom had mould. When i informed the staff they responded saying “i know” and nothing else. We ended up checking out after one night. I really don’t recommend :(

The room was small but clean and had all the basic amenities.

Great location in a vibrant busy street very close to Ben Thanh market. Clean hotel, and room was serviced everyday. Front desk staff were friendly and helpful. I booked two day trips through them, and I enjoyed both tours.

The location was perfect, allowing me to easily explore the city and visit all the major attractions. The room was clean and comfortable, with a large bed. The staff were friendly and always ready to help.

The staff was very very friendly and informational on the area and how to get to and from places.

There are many customers here but it's not crowded. I slept well. Breakfast was ok.

Very comfortable bed, bright and spacious room. Overall we had a great experience. It’s peaceful and nice . We had a great time.

This hotel is gorgeous! The staff is amazing and very attentive. We really enjoyed our stay. The food is also delicious at breakfast and in the restaurant.

Location is, convenient. Wifi worked.

The room smelt like paint chemicals, really strong. Doesn't have any window and super tiny. For some reason they removed their location off of Google maps. Really poor value.

A centrally located hotel in District 1 walking distance to most sights. All the staff were so helpful and provided the advice of travel, food and other local services.

I had an amazing stay at this hotel. The staff were incredibly attentive and warm, making me feel like part of the family. From the moment I arrived, I was welcomed and well taken care of. My Suite room was beautiful, spacious, and very comfortable. It had a separate living area, a kitchen, and a separate bedroom, which made it feel like a home away from home. The room was also spotlessly clean, which I really appreciated. I will definitely return and book this room again the next time I have the chance! Highly recommended.

Nothing

The location, the ambience, the service, the food, the cleanliness, the amenities, the professional, helpful & polite staff. The list would be endless but the best thing I liked were the staff. They were friendly, accommodating and would do anything for you

The hotel was incredible. The staff were super friendly and looked after us extremely well, including a room upgrade. The rooms were beautiful, very clean and a good size. The bed its self was one of the best i have ever slept in. Central location, the rooftop was breath taking with great city view, overall and amazing hotel and will stay again.

Great vacation with my mom. The hotel is beautiful, clean, new luxurious, enthusiastic staff, and has airport shuttle. Will recommend to friends, if I come back next time I will stay again. Thank you hotel, thank you John

All personnel is super friendly and professional. The afternoon tea served at the rooftop bar is very good (fantastic waffles) and a very nice touch for welcoming the guests!

Nothing. It was all fabulous.

It's sad to see that reviews of hotels have become meaningless, companies and hotels write glowing reports of hotels that are just simply, lies. This is the third hotel we stayed at in two weeks in Ho Chi Minh and the first two had great reviews but frankly not worthy of the name of hotel. But this is a hotel apart, the most enjoyable stay I’ve ever had in a hotel, and I’ve been too many. Free breakfast free high tea you hardly need to buy food and the food is excellent. But more than anything else, the staff made it and an amazing experience from the manager, Daniel to the cleaning staff all were exceptionally friendly and helpful. They went out of their way, with every opportunity, to help us enjoy our stay. I’ve never seen so many smiles in a hotel. To top it all it was amazingly inexpensive.

Location and the staff were immensely helpful

Nothing

I couldn't really fault this hotel. The staff were lovely. Decent breakfast. The bathrooms were a decent size and the showers were a pleasure. The beds were comfortable and spacious and functional. Staff was cute and polite to me. Overall, if I ever go back to Ho Chi Minh city, I'd probably stay here again.

I'm struggling to think of things wrong with this hotel. The remote was somewhat unresponsive at times. The breakfast could've done with more options.

Everything was good

There was building work which was very noisy in the morning.

Location of the hotel was great and the receptionist was attentive. Able to communicate well and resolve issues when they arise.

The "standard" room that is supposedly 12 square metres, however the room that we were provided was no where near this size. We were offered a room upgrade (at a cost) but this came at a steep price (double what we originally paid). Building facilities are quite old and run down. Air condition unit in our room was faulty and continuously made loud mechanical sounds and leaked water. Bathroom could be cleaner and/or have a better lay out as the shower, toilet and sink are all colocated and no barriers to close off the shower facilities.

Location of the hotel was good.

Room is not clean, does not look like the one on the pictures (a lot smaller and not as pretty) and the wall is coming down on some parts. You have to pay a deposit and they want to charge you in case of dirty towels and bed sheets (shouldn’t it be for usage?! and they were already dirty!!). In addition we had ants in the room, no hot water, construction noises in the morning (very loud drilling) and during the first night they cancelled our stay in booking.com.

The location was fantastic, the service was excellent, and the gentleman at reception,i don’t really remember the name but when we arrived, was very helpful, friendly and assisted us in finding a solution for us when we had to check out late. All in all, I would highly recommend this hotel and the staff. The room is equipped with modern equipment, clean and airy.

nothing but if I want to stay in here, I have to make a reservation as soon as I can. They’re usually Sold out

What another fantastic spot to say HCMC, close to the markets and so many great places to eat. The facility is new, modern, and meets my personal needs and the staff went over and beyond 👍👍👍

No

The room is clean, beautiful and fully equipped, very close to Ben Thanh market and that's what I like the most. The receptionists also helped me carry my luggage and took me up to the room. Thank you very much. Breakfast suits my taste and I really like the luxurious and warm space here

Nothing

Stayed in the hotel for one night. The staff at the reception were friendly and very helpful. The room was nice, clean and the bed was very comfortable. The bathroom was clean and had brand new towels. There were toiletries, too. The location is very central, close to bars and local attractions. Overall, the street was busy but the windows were soundproof so there was no annoying noise from outside. Highly recommended for the price I paid

The AC needs some maintenance, it took it a while to start blowing cold-ish air.

We received an upgrade to our room booking which was a lovely surprise. We first arrived at the hotel for one night and added two nights. We wanted our upgraded Junior Suite at the check-in and would have paid the extra fee but this was unfortunately not possible which meant we had to change rooms the following day. It would have been better, we would have been given our upgraded room and we would have paid an additional fee (difference between Intrepid price and Booking.com price).When we changed rooms we received a better upgrade which made up for the inconvenience of changing rooms! Good laundry service.

Need one more concierge counter to specialize in tour consulting.

The staff were incredibly friendly and helpful, from the doorman and front desk staff to the egg chef at breakfast. There was a nice big window seating area that allowed for a lot of natural light. The location was wonderful, right next to the large Reunification Park which was great for morning walks and seeing some of the community events. Several attractions are nearby as well. They will help you arrange rides if necessary and have a locked luggage storage room, which was very convenient.

Fantastic discount deals made this superior hotel fall into my price range. All you can eat breakfast included and 70m from a nice park where you can walk some of it off. Not bad eateries around and much quieter than district 1, yet only 50,000 dong away in a grab (2.5km). Rooms big enough and clean and full glass alcove for your morning coffee. Loved the adjustable LED bed reading lights.

The room was spacious, had many facilities and it was pristine. They would clean the room everyday and provide new bottles of water, coffee and tea. There are even noodles in case you are in need for a long stay.

Great location. Room was very clean and modern. Staff were helpful in organising day trips

Greatly location .Super Breakfast. And quiet room for sleeping

no

- Decoration, cleanliness and outstanding + super friendly staff. Felt right at home. - The staff. Amazing from all departments. They were all willing to go the extra mile just to make me and my families’ stay more comfortable and relaxing. - Overall an amazing stay. I will be returning after LNY.

Very clean. The staff is very accommodating and helpful.

What a beautiful stay! Everything was perfect, from the warm welcome to the kindness and professionalism of the team! The room was beautiful and perfectly clean. Thank you!