Milana Beach Resort & Spa Phú Quốc

Location staff food the staff are the best

No hand rail up to the rooms. I’m 72 years old and it was a bit tricky when it had been raining

El apartamento es genial, las vistas, la playa, la piscina… el personal muy amable y atentos y la comida estaba riquísima!! Recomiendo mucho comer y cenar ahí. Además, tienen una perrita muy simpática que se hizo amiga nuestra y nos acompañaba todo el rato. Totalmente recomendable este resort.

Ruhige Lage, abseits vom Trubel. Sehr freundliches und hilfsbereites Management. Sehr freundliche und sehr gute Küchenchefin.

Peaceful and beautiful location. The staff were amazing. Food was top notch 👍 I'll be back next year.

I made friends with the dog and broke my heart leaving her behind 😭

La beauté de l'endroit, avec de très jolies chambres bungalows, très bien entretenues, jolie SDB, cadre magnifique. Très belle piscine à débordement et jolie plage de sable. Petit déjeuner très copieux et varié.

Accueil impersonnel. Souriant mais pas communicatif! Bel endroit mais très isolé, même en scooter, loués ici plus chers que partout ailleurs, donc Grab ou taxi obligatoires pour aller faire des visites. Les tarifs du restaurant et les plats peu copieux pour le prix. A partir de 10h 01, on vous fait voir l' heure, trop tard pour rajouter du lait dans un café.... à chaque consommation prise, il faut payer immédiatement même en ayant payé d'avance 2 bungalows pour 8 nuits, comme si on allait s'enfuir sans payer ses consos!!!

The place is very nice and quiet. Nice pool and beautiful maintained beach compared to many other hotels on Phu quoc. The cook in charge of the breakfast station eggs and soup very pleasant and smiling.

Lack of maintenance, shower (one door out of the two missing) and replace with a simple curtain, corrugated floor and unjoined parquet slat. When it’s raining a lot, there is a small leak coming from the roof (reported at the reception). Breakfast buffet is not kept at temperature, the Fruits should be covered cos a lot flies. The staffs restaurant not reactive, lack of training. Canoes are available unfortunately they take water.

Perfect location if you are looking for a calm and beautiful beach especially ocean view villa with swimming pool. Friendly staff, I do not have breakfast but they have restaurant in resort for breakfast, lunch and dinner.

I did not face any issues when I was there

Chez Carole offers luxury at a fair price and is a great value for the money; I booked for three nights and stayed for nine; that alone speaks for itself. Outstanding staff, exceptional breakfast, beautiful beach, nice pool, cozy bungalows, comfy beds, and pillows I would have kept if I could. The restaurant is top notch, but the village is just a short walk down the beach - consult whichever map app you use - where you’ll find loads of great places to eat as well. I’ve been staying in Phu Qouc for a month and have stayed at manny places. This is one I’d come back to.

This isn’t a negative, because it’s a part of life in Vietnam: invest in some mosquito repellant coils. You’ll need them no matter where you stay, especially in the rainy season.

Everything is OK

Location and breakfast

Excellent.

Great

Lovely

The owner / manager of the resort is extremely proactive in responding to queries and requests via Watts App. The overall service was excellent and whilst some of the property was a little worn and in need of some freshening up, it was located in an easily accessible, yet quiet area of the island. A really good place to stay

Quiet location and gardens and beach and pool

Nothing

good beach

There is nothing to be liked in the property

Staffs are not helpful and are not supportive. They alloted a room for senior citizens in the top of mountain and without any Sevice for them to travel. No emergency facilites and staffs will it help you in any situations.

If you want a relaxing quite stay in would recommend this isn't much with in walking distance but most things are a short grab ride away

The resort is starting to show its age. But they try with the upkeep . No day spa just massage in dirty outside cabana ( massage itself what great )

The rooms are spacious, spotless, and comfortable, featuring large balconies. The breakfast buffet offers a wide variety and tastes excellent. The food at the restaurant was also top-notch. We visited the spa twice, and the treatments were great—slightly expensive, but reasonable for a resort

We just spent 2 days at Chez Carole Resort, and it was incredible. The tropical grounds are beautiful, and the breakfast was fantastic. Dinner at the restaurant was by far the best we had in the area, we tried the other resort nearby but it was too pricey and not so good.

We ended up our Vietnam trip at this charming resort. It's situated in a rather uninspiring area, slightly away from the main attractions, but there are local market, shops, and scooter rentals close by. The rooms are spacious, fairly basic, yet equipped with all the essentials. The breakfast was decent—average selection but tasty. The infinity pool, with its ocean view, was a highlight.

We stayed in waterfront bungalows which were lovely, great view and location. That said, the place itself was lovely. We made use of balcony and hammock in evenings. Lovely views of lagoon and beach. Very quiet location, you practically have beach, kayakers, paddling board and swimming pool to yourselves. Only a few guests stay at resort in the day- very chilled.

If you’re arriving late, stop and get food/drinks, the restaurant/bar closes for food at 9pm and there are no snacks or mini bar to keep you going. There is a little shop a very dark walk away (10mins) you’ll need a torch, or a large supermarket in the village (a 10 min drive/grab away). If you are fusy about hotel rooms, then the room is in need of some updates- our sink was hanging on a large nail gradually coming away from wall. However, we were at the end of our Vietnam travelling when we stayed here and we had definitely seen worse and the peace and tranquility of our stay overruled the DIY details. Restaurant food is good but pricey for Vietnam.

Nice and peaceful location, great swimming pool. Friendly staff.

Needs investment in maintenance.

Cant recommend it enough. Dont hesitate, just go ahead & book it!

This resort is absolutely ideal place: -Eco-friendly -Friendly staffs -Excellent services -Delicious breakfast

It's an ideal spot for finding peace and unwinding on a stunning sandy beach. The staffs, including those at the reception, restaurant, spa, and baggage service, were all wonderful. They treated us with great kindness and assisted us with every request. A special thanks to the restaurant team for preparing our perfect romantic dinner. I'm convinced we chose the best resort on the island and would happily return anytime.

Only the location is good and close to the beach. Other than this I don't see any positives in this badly run property.

Staff attitude is pathetic. Not even basic knowledge of English, this becomes very frustrating and irritating. A young boy and girl at reception laugh and mock you when you say something in English. Terrible attitude towards guests. They claim it's a four star property but lacks amenities to prove their claim. When arrived toilets were blocked and I had to remind them about this to get it functional. Room needs renovation and some parts of wall plaster deteriorating and coming off. I would never recommend this hotel to anyone. Stay away unless you want to spoil your holidays.

The room is spacious and well-maintained. The pool and surrounding areas are lovely. The beach and sea are clean everyday. The food and drinks are decent. It's a great spot for swimming and unwinding

The spacious beach gives you space and room to relax. Swimming is amazing and the whole resort has a very relaxed atmosphere. Staff is Extremely helpful and easy going in communication.

Breakfast could have a little facelift

Amazing location, relatively isolated providing great peace and quiet. However, neighbouring hotels and beachside kiosks provided the opportunity to enjoy food and drinks in different surroundings. The hotel was extremely relaxing, despite being somewhat isolated, they do not exploit that with prices which are very reasonable. They will also provide a hotel bus (small fee) to go to the supermarket to get snacks and drinks for the room. The beach is lovely and sandy, and the hotel complex is right on the beach with its own personal area. Staff were helpful, there is a varied menu - the breakfast buffet is really good. It is varied if you’re willing to explore local cuisine, but there are consistent western options available well. Food for the rest of the day is much higher quality than expected for the price.

Very little, occasionally, the staff could have been a little more cheerful, and the rooms and hotel would definitely benefit from a refurb and a higher level of on-going maintenance, although for the price it is still very good.

Nice hotel however it's completely out the way nothing around at all to the point where the hotel is the only option for food if it's late at night and you can't get anywhere else etc. The food is over priced tasteless and expensive, worst food I've had here. The beach is dirty this end and full of crabs so you can't go on the beach really, I know this isn't the hotels fault but something to bare in mind for location. Rooms are dated compared to pictures.

The location is quite far out from anywhere, this for myself and travelling companion was no issue as we wanted some quiet downtime, the location is brilliant in that respect - A taxi to the night market is around £15-20 and there is a big supermarket nearby (a short taxi ride) that is worth using to stock up on drinks and snacks. The beach is beautiful at the Chez Carol and it was just exactly what i had hoped for for a little beach time. The rooms are comfortable, clean and exactly as expected. I did keep a towel under the crack in the door to keep any unwanted slithering or crawling quests out of the room but otherwise the room kept to my expectations completely - expecially at the price paid.

On our first night we arrived late due to a delayed flight. We literally ordered a bit of food, two drinks and signed for the bill to the room. We looked round to order another drink at 10pm and there were zero staff - they had all gone home. All we wanted to do was buy a few more drinks to take back to our rooms but this was not possible - even when we managed to use a translation app with the only remaining member of staff a cleaner. We ended up getting a taxi to a supermarket and buying drinks which we then consumed for the majority of stay at the chez carole. I really recommend either having some soft drinks/beers available in an honesty system or have a member of staff available to 11pm or midnight. 10pm was just a bit early be completely closed with no other options for quests.

Location is nice, beach is good for swimming but not for snorkeling or anything else when I was here.

Cost of transport, food and beverage, everything is doubled from anywhere else in Vietnam and they add tips automatically, not common in Vietnam. If you want to go anywhere else it’s a minimum of 45 minute walk. So basically you’re trapped to eat and drink with them. E.g bottle water 40.000 VND, breakfast 190.000 VND, diner 500.000 VND

Come back here for the 3rd time and feels like my health been restored alot. especially their mattress helps me to easily fall asleep

Absolutely perfect for our holiday!

The accommodation is in a very cool location, quiet, secluded, not crowded at all. The room is great, the beach is beautiful, there is always free space under the palm trees at the sunbeds. The staff is mostly nice.

The breakfast was good, but the restaurant is expensive and not particularly good. The massage was the worst massage I have ever had, nothing like Thai massage, just stroking, no pressure, no stretching. All of this was very expensive. In the restaurant I didn't always get what I ordered. At the first breakfast they told me that the breakfast (I had paid for) was not included in the price, which was very unpleasant. Then they checked and of course found it to be ok, but they didn't even apologize.

. Remote location and very Peaceful. Beautiful beach and pool. Would definitely go back.

Looks more tired than in pictures. Quite a few steps to some rooms so people with mobility issues need to be aware

7 days holliday in a resort that allows privacy and space. Helpful staff and easy transport for tours around island 🏝

The service here is exceptional, the staffs are constantly smiling and always eager to help us with anything. Especially the manager did help us on our flight changes otherwise we'll really be struggling.

Will definitely come back here next year!

It has its own private beach. Not crowded.

Couldn’t sleep well at night. Birds sound quite annoying. They don’t clean up dirty towel and plates with left over food on the chairs at the beach. One of the day, our used towels taken from the room but didn’t replace with new towels and mineral water was not provided in the room on the same day. The worker must have forgotten to replace them.

Beautiful location, kind staff, lovely food

This place is paradise on earth. I have never stayed in such a beautiful hotel in all my travels . I can tell you about the fabulous beach with hammocks slung between the palm trees lining it ...the rooms with stone baths on the terraces ...the weird and wonderful nooks and crannies around the place ....the infinity pool ...the wonderful food ...but I still won't be able to paint the full picture of it . The staff went above and beyond to make our stay memorable.

I didn't like leaving it .

The location in on a nice, clean, secluded beach, slightly protected from sea waves. They provide complimentary kayak and stand up paddling board

It is an old property and needs to redone. The drainage system of bathroom and WC gets clogged more so in mornings. The meals seem to be over priced. One requires a scooter or taxi to move around

The people. The service! Clean facilities

The vegetarian food was not good. Not many alternatives on the menu, not tasty and small portions. No alternative to buffet breakfast (190' pp) and not much for us as vegetarians. A lot of trash in the ocean. I swam into a lot. Thats really bad.

Very nice resort abit old but they have nice ocean views

The beach, the breakfast was ok

We found a massive jeko in the room at 1 am. It was screaming and it was quiet scary

The beach is beautiful and clam, with some swing on the beach. And there are bridges that make the scenery lively. And I can play canoeing I the clam water。 I hv a lot of fun there.

In general, senior staff have no sense of service to me, however, junior staff’s service is good. As I was living in a bungalow, the reception staff just point me the location of the house, and asked us go there by crossing a wooden bridge, I really hv difficulty to do so as we hv 2 luggages, so he showed me the more easier way to skip the bridge way, and tell us the sequence of the house for us to found it more easier at last

secluded clean beach surrounded by hills and river , beautiful location, nice friendly staff, decent breakfast , good cleaning , peaceful place

our room was on the hill with lot of steeps ( which was a real problem for my 75 years old husband ) luck of restaurants nearby ( hotel restaurant was a big disappointment - overpriced and not up to it's standard ) For example, our rice with crab was served without any crabs at all for the price of 185,ooo ( simple rice is cost everywhere as 20- 30,000 portion)

Beautiful beach

- did lot get the room category we had booked - unfortunately dirty sheets and dirty carpet in the room - not very friendly service - we had booked 3 nights but left after the first

Manager trong was excellent offered help and tips for the area :)

Bungalow was spacious, with rustic style furniture and decor. The breakfast had good variety, with some western options as well as every day changing vietnamese foods. Staff was very friendly and helpful with good english skills (mostly). The beach was lovely, clean and spaciuos. The pool was also clean. Only they could have more sunbeds. It is very quiet and peaceful place, with only some sounds from the nature during the night (plus some dogs barking and roosters making conversation at 4 am at the distance)..

The room had some mosquitos but the bed had luckily a mosquito net. The fridge was very loud so had to turn it off during the night. And it also turns off when you leave the bungalow which is a bit strange. The room did not have any hand towels which was even stranger for a 4 star hotel.. Our room had a bathtub with a shower but there was no hook on the wall to put the shower head which was a bit uncomfortable. The hotel is already 14 years old so some wear and tear begins to show everywhere. And lastly the location is in the middle of nowhere so a motorbike is a must to be able to go and do shopping or go elsewhere to eat. They can arrange this at the reception.

Loved every bit of it! Delicious versatile breakfast and beautiful location right on the beach! Pristine pool. Enough space for the guests. Very attentive and helpful staff. Thank you Trong, we hope to come back soon!

Fantastic location, great breakfast and decent rooms

Quality of food except for the breakfast. Too overpriced, too bland. Very bad cocktails as well. Other amenities such as kayaks, standing boards are in terrible condition

Nice structure well inserted into a beautiful environment, with very little impact on landscape. All essentyial services are provided. Clean beach.

Maintainance can be improved. Works in progress to enlarge the structure could jeopardize its quality and the surrounding environment

What a nice surprise! The hotel is located at the end of the beach, quiet and the view from the room was very pleasant. The staff are very friendly and offer services at excellent prices (scooter rental for example). The room was very beautiful, large and really pleasant. We were able to relax and walk around the surrounding area. The swimming pool overlooks the beach, what a pleasure! You will definitely have a good stay there. Be careful, to get to the center of the “big city” you need a vehicle. Breakfast was excellent.

The price of the meals was a little excessive compared to the rest in terms of quality/price ratio.

The manager Trong was very helpful nothing was too much trouble. He was always checking the resort was running smoothly and in order. I must also mention Tam great guy. Best Pho ever for breakfast, thanks chef. Bathroom and bedroom were spacious with mosquito nets. Right on the beach which was clean and gently sloping - which is helpful when you take out the Free canoe or stand up paddle board.

The food was great but I would have liked a few more Vietnamese dishes

We purposely booked this because it was a bit further away from the main towns. It was very serene and the staff were exceptional. Everyone was so friendly, helping us organise anything we wanted, providing recommendations… they went above and beyond! Would recommend.

Stunning location between the forests and the unspoilt beach, quiet and no hassle. Often there was just us on the sandy beach, which stretched for miles. You're surrounded by nature, with a chorus of birds, cicadas and frogs! Easy to walk to a couple of nearby restaurants, though, or get a cab to the centre. The staff are very helpful and welcoming. Also the infiniity pool is amazing.

The food was just okay - it was a little bland and we couldn't understand why there were no sauces (such as fish sauce) on the tables to help yourself.

Had an amazing stay here, wish I could’ve stayed here for more than just a day. Their Pho & spaghetti were the best!

Chez Carole is a beautiful place with lovely staffs. They were very accommodating & great to deal with. Food was awesome with big portion

The manager was very pleasant

Extremely run down. We felt like we were going to fall through the foot bridge. Surrounding water was brown and bubbling. Front Door wouldnt close or lock. Sliding door had a huge gap where mosquitos were coming in. Very musty smell. We stayed 20 min and left. I have never left a property/ hotel after checking in before.. We were charged for 3 nights and breakfast charges even though we didnt stay… I regret not taking any pictures!!!

Best value - the pool is nice, breakfast was really good 10/10!

The manager Mr. Tronghong was so great, smiling and welcoming us every morning, ensuring everything was arranged smoothly including airport taxi. Breakfast was delicious and served by the most amazing young girl, with a good attitude and so attentive, wide selection and al la cart days delicious also. Room is huge, strong aircon, big bath and beautiful view over the lagoon. Private beach and well kept swimming pool, thank you team for a lovely stay !

Nothing

Very peaceful and food was awesome, staff were very helpful and nice.

The gym was closed and was part of the reason I chose this place. Location is quiet but a little far from things, but got a motorbike and then was easy.

Very nice staff and a peaceful lovely place to chill out and relax. Our pool with the villa was superb as was the view of the beach. Very comfortable bed. We enjoyed the food the chef cooked very much

We booked the premium villa with pool and arrived to a roof leaking in several places and what seemed like black mold in those leaking areas. Only the shower had hotwater. I understand it has been very very wet leading up to our stay but there was no mention or apology for the condition of room or discount offered. They seemed to hope we would ignore it. Regardless of this we still enjoyed our stay and if they sort the leaks out it would be perfect.

BEACH AND SWIMMING POOL

NIL

The staff was 10/10. They really check and ensure everything is ok, very professional and they take their job seriously. I noticed the manager was on top of everything and even picking some things from the floor to ensure the place was absolutely spotless at all times.

I have 0 complaints

3 nights stay here wasnt enough for us since there's so many things to do in the north like rach vem village, vinwonder aquarium waterpark, safari... and the musical water show and then just come back & chill at the resort. we had a great vacation here. the hotel's staffs assisted us whenever needed, from calling a taxi, motobike rental, tours & tickets booking.

Love the pool & the food here. We could lay on the sun bed all day.

What an experience! The room, view, atmosphere relaxing. Best breakfast buffet. Their restaurant just got renovated, pretty nice. They made us feel at home, especially the manager was so accommodating, he really looked after us.

Clean room, nice pool with great food.