Luxury Resort Suites@ Sunway City

Everything 😍😍

Nothing

L'emplacement et l'appartement est vraiment bien

A part l'accès au parking tt va bien

TV channel dont have Netflix. Need put in future

The worth attitude, rude words. The location exactly crazy I can’t found, I thought that place was fraud. No recommend stay away if you want to be safety

Nothing I like

Beautiful design , very class and cLean

Room a bit small

部屋が綺麗だった サンウェイのショッピングモールに屋根付きのままそのまま行けるので、便利だった。

フロントがなく、メールと電話で連絡して鍵を持ってきてもらった。英語ができないと厳しい。

Very central location, and the host provides extras like power adaptor and pod coffee machine. Room overlooks a mosque and we enjoyed hearing the call to prayer.

Hard to find where we needed to go, on arrival. Could have been given clearer instructions I.e. to get dropped at Sunway Pyramid Hotel and walk thru the reception, then take the stairs down to Resort Suites. There were small bugs crawling on the furniture in the room (midgies?) Shower is in bath, so be aware of this, if any mobility issues.

Location to Sunway Lagoon and malls Complimentary snacks and drinks Bedding was clean and comfortable

Strong smell from cleaning products under sink External provider (private residence) created initial confusion with checking in. We listed and paid 4 ppl, no bedding or sheets provided for 4th pax Lobby in basement of another hotel creates difficulty with access Bathroom needs updating Expensive for what we received

Room itself was nice. Both beds were comfortable.

It was advertised for 2 adults and 2 child but there were only a double bed and a small single bed. Only 3 sets of towels. No hot water for the first night.

Bathroom shower no hot water

I greatly enjoyed my stay at this hotel. The accommodation was spotless, and its perfect location near the mall enhanced my experience. The considerate gift of food gave a nice touch to our stay. I would especially like to thank Mrs. Susan for her amazing humility and communication abilities in providing our needs. Her warm hospitality made our visit unforgettable.

N/A

Owner was flexible with arrival time. The staff Jenny was very helpful and prompt in answering our queries. The apartment was clean and comfortable. All in all, it was an enjoyable stay. 👍

Nothing

Immaculately clean, well maintained room. Very comfortable bed. Kitchen was well equip. Coffee pod machine with pods supplied- a nice treat. Nice surprise of small treats provided as well as bottled water, replenished every other day. Very convenient location, being attached to Sunway Pyramid. Also the ability to do laundry was helpful as we stayed for 8 nights (coin laundry on level 12)

a very small thing but only thing I can think of in terms of improvement would be to have an extra basic coffee mug or 2 that can go in the microwave as the beautiful teacups supplied are gorgeous but are gilt cups so can't go in the microwave

Bathroom need some upgrade

Room was very clean, beds comfortable and the kitchen was efficiently sized and supplied. The host assistant provided us with customer care when needed.

The fitness centre was closed , it was one of the main criteria for choosing it.

The place is link to shopping center. Eating place also alot of choice..

No car parking complimentary or pro rate.

The cleanliness Nice people Poor bed Noisy from outside

Excellent Host and Staffs

Nil

The host met us even though it was early morning and showed us to the room. The room had a Kitchener large fridge and good bathroom. For myself and two children well.

You have to go up stairs or down when going in and pout of property only 1 floor but left from there. The pillows were hard. Everything else was perfect!

Very easy to access to everything.

Check in process, having someone waiting for you to check in.

The location suitable for our needs

Clean and well stocked with water, tidbits and has Nespresso machine coffee. Close to the shopping mall and the conference I attended in Sunway. Friendly and helpful owner and staffs

Nothing

The place was very neat and spacious. The staff was very friendly and professional, she went out of her way to ensure our stay was comfortable. She would even leave some small bakery items which my kids loved.

The cleaning of the room was every other day, it would have been nice to have that daily.. mainly cos we ordered in a lot and the trash would get quite full quickly.

Extremely convenient to get to sunway lagoon and sunway pyramid mall. Host was also very responsive to messages. Extremely grateful to host for coming all the way down to help us unlock the room when we left the keys in the room. We love that there was housekeeping service every two days.

when we were there, only one of two lifts were working, so we had to wait. there was no daily rubbish cleaning, so we had 2-days worth of garbage sitting in the unit.

Ms. Susan, the host took the time and interest to think of everything that would make you comfortable. There are snacks, tea and coffee, soft drinks, water, shampoo, body wash, and air freshners everywhere. You feel at home with a microwave, fridge, toaster, hot plate, cutlery and pots and drinkware. The bed is comfy, TV has Netflix, there are even DVDs and a DVD player! The place is spotless clean. The staff are very welcoming and they even gave us a welcome gift. Of course the convenience of the location which is inside the mall and next to the lagoon is super.

Nothing

to start with the host was very gracious and despite us arriving 3 hours before check in time she arranged to have someone come and deliver the key to us and show us around the property and make sure we are all settled in. The property itself was spotless and verry well-furnished and equipped. The fully equipped kitchenet was a God send with the kids. The host had provided some snacks, water and coke and all the toiletries needed. The beds were comfy with extra bedding in the wardrobe. Internet was super-fast, and the large smart TV provided free access to several channels including Netflix. The location was amazing - you go down the elevator and you are literally in the Sunway mall with all the shops and eateries you could ever need. We are ourselves landlords of several properties and can clearly appreciate the effort this host has made to maintain the property and make us welcome. Thank you, Susan, oh and a special thanks from our son for finding his air pods and sending them back to him. We highly recommend this property and would not hesitate to book it again ourselves. Once again thank you Susan for a wonderful stay.

This place has a perfect score so there is absolutely nothing not to like.

house is so beautiful and clean. The host is very nice

Hospitality of the owner, Mrs. Susan, is the best! Im very satisfy to stay here. And this is real luxury apartment, so comfy and relax to enjoy.

Nothing to complain.

Nothing

I would like to take this chance to make some comments on the cleaning service which is not so professional. The maid rearranged all my stuff in room when she did cleaning. For instance, putting my wife's expensive hand bag on top of my luggage's wheels which are very dirty, moving my another luggage from one place to another place... This makes us so upset and angry because client's stuff should not be moved so casually during cleaning. I have never seen this happened in other hotels before and I don't expect such poor services for paying so high room fee per night! 👎👎😱

Susan was so prompt and accommodating to our requests. The apartment was comfortable and could host our family with 2 boys. The additional mattresses on the floor was really great. and the extras provided, coffee capsules, cup noodles etc. was really thoughtful of the owner. location is perfect too. really a wonderful stay and a wonderful host.

nil

Great host and room got cleaned daily. Coffee capsules and fresh bread provided as well. Kids love the little mattress on the floor to make an additional play/sleep space.

The location is good. Room is clean.

Self check-in would be more convenient. Parking fees can come up to quite a bit.

Very clean and well appointed. Very convenient location next to Sunway Pyramid, transport and banks

No direct lifts to your floor. Had to go to the basement via another lift well, cut across the car park to get back to main lift well to take lifts up. inconvenient when you have elderly parents who can’t manage the stairs and luggage by themselves

all oky

nothing to report

Easy access to the Sunway Lagoon park and quite some restaurants and grocery stores around the apartment.

The way they take you to the apartment. Owned by some private person. The room is small as was mentioned King Suite.

The room is beautiful and comfortable. Location is excellent, just besides the sunway mall and sunway lagoon. The tenant even provide us with drinks and light snacks.

Nil

the location is very good

none

The unit was superb clean, not dusty. There were ants at the main door & kitchen area but guess you can’t avoid due to food thrown in d dustbin, etc.

All was great, would be better if can provide extra toilet rolls, extra coffee packs as there were 3 of us & we stayed 3d2n. When v checked in there was only like 1/2 toilet roll at d holder in the toilet.

environment

Facility . Good

Nil

location

air conditioner off in the morning 🥹

Our host Susan went above and beyond in ensuring we were comfortable and welcomed as we arrived. We were amazed when someone knocked on our door moments after we arrived and said Susan wanted us to have a delicious chocolate Swiss roll as part of the welcome. The apartment itself was extremely clean and tidy, with all the right equipment that a family would ever need. Upon our departure we received another gift from Susan which just made our trip all the more special. I could not recommend a better place to stay as a holiday home. The apartment is also conveniently located within a shopping centre, theme park and transport minutes away.

Nothing!! Isn't that amazing??!!