Casa palma Cartagena de Indias, Colombia vs Similar Hotels

Guests found the rooms to be comfortable and spacious.

Feedback indicated discomfort due to small room sizes and maintenance issues.

Several negatives: bathrooms in poor condition (missing doors, uncomfortable toilets), partial/faulty lighting in rooms, old/damp furniture, uneven remodel quality and occasional water outages requiring room changes.

Rooms were described as small, with some issues like old furnishings and poor ventilation.

There were mentions of trash and debris around the hotel area which affected the perceived cleanliness.

Several comments indicated issues with cleanliness, including bad odors in rooms.

Mixed: some reviews note rooms 'amplia y limpia', but multiple complaints about urine odor on bedding, ants entering rooms, humidity and unexterminated insects, and AC leaking that wet luggage.

There were mentions of cleanliness issues, such as a dirty kitchen and cockroaches in some rooms.

Several reviews indicated that the hotel is far from tourist areas and had a lonely environment at night.

Comments highlighted poor access and safety concerns in the area.

Strong location and good access to the city; close to beach though not beachfront — typically a ~200 m walk and the beach is public with no hotel loungers, which some guests noted as a drawback.

The hotel is very close to the airport and has easy access to nearby amenities.

The hosts and staff received high praise for their friendliness and helpfulness.

Multiple reviews praised the staff for being friendly and attentive.

Generally very positive: staff repeatedly described as friendly, courteous, helpful and attentive (recepción, trato del personal). A few isolated remarks about slow/unprofessional restaurant service, but overall service is a strong point.

Many reviews highlighted friendly and helpful staff, especially in reception.

The breakfast provided was well appreciated by guests.

Food received positive mentions, but variety in breakfast could use improvement.

Generally positive: breakfasts and some meals described as very good and the food was liked by many guests. A few issues noted (limited buffet selection, perceived high cost, unexpected charges at checkout), but overall F&B received strong praise.

Issues reported with kitchen cleanliness, making food options less appealing.

The hotel amenities such as the pool were praised and considered enjoyable.

Facilities like the pool were praised, although there were some noise complaints.

Pools and property praised (multiple pools, not crowded), and rooms often include conveniences (plancha, secadora, A/C). Some lacks noted (no beach loungers, limited family activities, pool area could use music), but overall amenities are a highlight.

Amenities were mentioned but were lacking in some areas like the kitchen quality.

Reviewers noted good value for the quality of service and comfort.

Mixed sentiments on pricing relative to offered amenities.

Negative: several guests felt the hotel is overpriced for the condition of facilities (explicit comment: 'no esta para el precio que cobran', 'caro y malo'). Value is a clear weak point.

The hotel is inexpensive, offering reasonable value relative to its proximity to the airport.