Observ. aves
Observ. aves, Vía al Mar, 130002 Cartagena, BOL, Colombia- Viewpoint
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Hotels in Cartagena de Indias8.2Excellent(4,304 reviews) 
81% match
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75% match
Sonesta Hotel Cartagena
by GHL Hoteles
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About this hotel
Luxurious Swimming Pools and Comfortable Rooms
Indulge in relaxation at our hotel with 3 swimming pools, palm trees, and sun loungers. Each room boasts a private balcony and complimentary WiFi for your comfort.
Convenient Location and Welcoming Amenities
Located just a short drive from San Felipe Castle and Cartagena’s Museum of Gold, Hotel Sonesta Cartagena offers a complimentary cocktail upon check-in.
Delicious Dining Options and Shuttle Services
Start your day with breakfast at the poolside bar, featuring Colombian coffee and tropical fruits. Our restaurant serves international and Caribbean cuisine, or enjoy the convenience of room service. Need a ride? Shuttles to Rafael Nuñez Airport can be easily arranged.
Book now for an unforgettable stay at Hotel Sonesta Cartagena!
Nearby Attractions
Parque
Parque, Cartagena, Dique, Colombia- Park
Observ. aves
Observ. aves, Vía al Mar, 130002 Cartagena, BOL, Colombia- Viewpoint
Observ. aves
Observ. aves, Vía al Mar, 130002 Cartagena, BOL, Colombia- Viewpoint
Punto avistamiento de aves
Punto avistamiento de aves, Vía al Mar, 130002 Cartagena, BOL, Colombia- Viewpoint
Parque Lineal Malecon de Crespo
Parque Lineal Malecon de Crespo, Marbella, Cartagena, Dique, Colombia- Park
Tunel hacia Punta Icaco
Tunel hacia Punta Icaco, Carrera 3, 130002 Cartagena, BOL, Colombia- Attraction
Tunel hacia Morro e'medio
Tunel hacia Morro e'medio, Vía Manzanillo del Mar, Serena del Mar, 130007 Cartagena, BOL, Colombia- Attraction
Big Blue Crab
Big Blue Crab, Carrera 1, 130002 Cartagena, BOL, Colombia- Monument
Parque Lemetre
Parque Lemetre, Daniel Lemaitre, Cartagena, Dique, Colombia- Park
Cartagena Sign
Cartagena Sign, Avenida Santander, Marbella, 130015 Cartagena, BOL, Colombia- Monument
Important Information
Please note special conditions apply for more than 10 reservations. Payment before arrival via bank transfer is required. The property will contact you after you book to provide instructions.
Please note that the lobby pool is under maintenance every Tuesday or Wednesday after a holiday weekend and is open from 9am to 8pm.
Please note that the free parking service is available upon availability.
As per Colombia's tax laws Foreign visitors and Colombian citizens currently living outside Colombia are tax-exempt (19% VAT) when receive a PIP3, PIP5, PIP6, PIP10, TP7, TP11 stamp or TP12 visa upon entry to the country. Exemption only applies to room package rates (accommodations plus service). Permit must be shown upon arrival.
Dear guest, we want to inform you that a section of our hotel rooms is in the process of being remodeled, as well as part of the façade for maintenance. We appreciate your understanding and continue working to achieve your complete satisfaction.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.
Stay Details
Check-in from
03:00 PM
Check-out by
12:00 PM
Parking
FREE
Children
Allowed
Pets
Not allowed
Amenities
Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
Business center
Family rooms
Lift / Elevator
Laundry
Luggage storage
Airport shuttle
Safety deposit box
Bar
Fax/photocopying
Tour desk
Ironing service
Meeting/banquet facilities
Tennis court
Breakfast in the room
Non-smoking throughout
Outdoor pool
Sun terrace
Private check-in/check-out
Daily housekeeping
Airport shuttle (additional charge)
Parking garage
Shuttle service (additional charge)
Beachfront
Concierge service
Snack bar
ATM/cash machine on site
Pool bar
Infinity pool
Sun loungers or beach chairs
Wine/champagne
Airport drop off
Airport pick up
Coffee Shop on site
Shallow end
Pet bowls
Kids' pool
Pet basket
Beach
Shuttle service
Staff adhere to local safety protocols
Laundry washed per local authority guidelines
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
Cashless payment available
Fire extinguishers
First aid kit available
Sanitized tableware & silverware
Contactless check-in/check-out
Guests can opt-out any cleaning services during stay
Smoke alarms
Shared stationery like menus, pens are removed
Guest room sealed after cleaning
Property cleaned by professional cleaning companies
Physical distancing in dining areas
Food delivered to guest room
CCTV outside property
CCTV in common areas
Process in place to check health of guests
Access to health care professionals
Screens / Barriers between staff and guests for safety
24-hour security
Delivered food - securely covered
Security alarm
Thermometers for guests provided by property
Mobile app for room service
Room Types
Superior Double Room
Up to 2 guests35 sqmDouble bed (131-150 cm wide)
Offering free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The spacious double room offers air conditioning, a private entrance, a mini-bar, a seating area and a flat-screen TV with cable channels. The unit offers 1 bed.
Sleeps
Up to 2 guests
2 adults · 1 children
Beds
Double bed (131-150 cm wide)
Room details
35 sqm
In-room amenities
MinibarShowerSafety deposit boxTVTelephoneAir conditioningHair dryerRadioDeskSeating AreaToiletPrivate bathroomSatellite channelsPrivate entranceTile/marble floorAlarm clock
Superior Double Room with Two Double Beds
Up to 4 guests22 sqm2 Double bed (131-150 cm wide)
This air-conditioned twin room includes a flat-screen TV with cable channels, a private bathroom as well as a balcony. The unit offers 2 beds.
Sleeps
Up to 4 guests
4 adults · 3 children
Beds
2 Double bed (131-150 cm wide)
Room details
22 sqm
In-room amenities
MinibarShowerSafety deposit boxTVTelephoneAir conditioningHair dryerRadioDeskSeating AreaToiletPrivate bathroomSatellite channelsPrivate entranceTile/marble floorAlarm clock
Standard Twin Room
Up to 4 guests35 sqm2 Double bed (131-150 cm wide)
An air-conditioned room with chic décor, a private balcony, flat-screen satellite TV and a private bathroom with a shower and toiletries.
Sleeps
Up to 4 guests
4 adults · 3 children
Beds
2 Double bed (131-150 cm wide)
Room details
35 sqm
In-room amenities
MinibarShowerSafety deposit boxTVTelephoneAir conditioningHair dryerRadioDeskSeating AreaToiletPrivate bathroomSatellite channelsPrivate entranceTile/marble floorAlarm clock
Standard King Room
Up to 2 guests35 sqmQueen bed (151-180 cm wide)
Features LCD cable TV, air conditioning, telephone, mini-bar, free Wi-Fi access, and a hairdryer. Room service is available 24/7.
Sleeps
Up to 2 guests
2 adults · 1 children
Beds
Queen bed (151-180 cm wide)
Room details
35 sqm
In-room amenities
MinibarShowerSafety deposit boxTVTelephoneAir conditioningHair dryerRadioDeskSeating AreaToiletPrivate bathroomSatellite channelsPrivate entranceTile/marble floorAlarm clock
Standard Queen Room
Up to 2 guests35 sqmQueen bed (151-180 cm wide)
A seating area with a flat-screen TV, a desk, a balcony and a private bathroom are offered in this spacious double room. The unit has 1 bed.
Sleeps
Up to 2 guests
2 adults · 1 children
Beds
Queen bed (151-180 cm wide)
Room details
35 sqm
In-room amenities
MinibarShowerSafety deposit boxTVTelephoneHair dryerRadioDeskSeating AreaToiletPrivate bathroomSatellite channelsTile/marble floorAlarm clockCleaning productsLinen
Ask about this hotel
Get answers about amenities, policies, and more — e.g. “Are pets allowed?” or “Is parking available?”
Guest reviews(4,304 total)
Provider-sourced guest reviews.
10/10
Reviewed Sep 19, 2026Excelente todo
9/10
Reviewed Sep 19, 2026Desayuno espectacular, y el restaurante es bueno
10/10
Reviewed Sep 19, 2026La atención del personal excelente La comida del restaurante con muy buena variedad tipo bufet Las habitaciones amplias cómodas y limpias Las piscinas excelentes para filtros y niños
7/10
Reviewed Sep 17, 2026Desayuno mucho por mejorar, por ese precio hay mejores.
por ese precio hay mucho mejores
10/10
Reviewed Sep 17, 2026Variado, buena calidad, excelente apoyo del personal. Muy bien Marlon.
Mayor información sobre distracciones en el hotel, no supimos si había ping-pong. No había billar.
6/10
Reviewed Sep 16, 2026Las piscinas y la limpieza
El aire acondicionado y que no hay agua pura de cortesía
9/10
Reviewed Sep 15, 2026Desayuno muy variado.
4/10
Reviewed Sep 15, 2026Buena ubicación
El desyuno estuvo regular, pero la atención y la limpieza del área de las mesas fue muy mala. Cuando llegue había hormigas en la habitación y el frigobar no servía, tardaron mucho en atender esa situación. Adicional, me tuvieron una hora parada haciendo el Check Out por que no encontraban los pagos, pésimo!! La zona de la playa se veía algo insegura
10/10
Reviewed Sep 14, 2026Todo muy cómodo limpio y la ubicación excelente
2/10
Reviewed Sep 14, 2026No
Increíble como un hotel de ésta categoría, tenga tan pésimas instalaciones, tan deterioradas, deficientes. Jamás volvería a éste hotel.
6/10
Reviewed Sep 14, 2026food was really expensive for what they offered.
swimming pool closes early and opens late. Food really expensive. Hotel needsa water filter so that you don't need to buy water all the time
10/10
Reviewed Sep 14, 2026El trato del personal divino. La sensación de seguridad muy grata.
La salida a la playa bastante rudimentaria y no tan linda.
9/10
Reviewed Sep 14, 2026Las personas que te reciben son muy amables y muy detallistas.
Mucha fila y demora para el registro.
8/10
Reviewed Sep 11, 2026La disposición de servicio de la mayoría del personal del hotel
En recepción, un funcionario con poca disposición de atención
7/10
Reviewed Sep 9, 2026ubicacion, desayuno,
el olor del asesor es horrible desagradable y apestoso
9/10
Reviewed Sep 8, 2026Cama super comoda habitacion limpia
El restaurante tiene precios muy elevados para el tipo de menu que ofrece.
10/10
Reviewed Sep 8, 2026La Ubicación la tranquilidad
10/10
Reviewed Sep 6, 2026Bien ubicado, excelente vista, cómodo, limpio buen personal. Tranquilo.
El horario del restaurante peruano es muy limitado, cerró super temprano 7pm.
10/10
Reviewed Sep 4, 2026Excelente
Todo bien
9/10
Reviewed Sep 3, 2026Las instalaciones y el personal es muy amable
Deberían de tener un bar karaoke
7/10
Reviewed Sep 3, 2026En general todo muy bonito, la atención del personal de recepción y room service espectacular. El personal del comedor a la hora del desayuno, no respondían ni el saludo. La vista de la habitación, magnifica y espectacular.
El aire acondicionado hacia un ruido terrible y no se podía ni apagar, ni graduar. La infraestructura se veía vieja.
10/10
Reviewed Sep 3, 2026Todo excelente, buen desayuno, está ubicado cerca al aeropuerto y al centro histórico es relativamente cerca, tres piscinas muy buenas
10/10
Reviewed Sep 1, 2026Cercanía al mar y comodidad
7/10
Reviewed Aug 31, 2026Buenas atención de los colaboradores del hotel.Buen servicio de restaurante.Habitaciones e instalaciones limpias.Jacuzzi y piscina excelente.Desayuno tipo buffet excelente
Mucha demora en la entrega de las habitaciones al llegar.No cumplen con la hora estimada.Falla en el aire acondicionado de una de las habitaciones al llegar ocasionando más demora hasta la entrega de otra habitación.Nos dejaron dos días sin toallas en la habitación.Se presento falla en las chapas de las puertas de las dos habitaciones en los días de estadía.
10/10
Reviewed Aug 31, 2026Excelente, revisan disponibilidad y de ser posible puedes entregar más tarde habitación sin costo adicional.
Todo excelente
8/10
Reviewed Aug 31, 2026Gute Lage, schöner Pool, Strandzugang zum Kitesurfen, solides Restaurant (außer das Frühstück)
Das Frühstück war wirklich nicht gut: zu wenig gesunde Alternativen, der Kaffee war nicht gut, und ständig haben Vögel mitgegessen
7/10
Reviewed Aug 30, 2026Ubicación y atención del personal
La habitación deteriorada con humedad y mal olor
9/10
Reviewed Aug 30, 2026La ubicación
En general todo bien. Buena atención
6/10
Reviewed Aug 30, 2026La infraestructura, las zonas húmedas y la calidez del personal.
Olor penetrante de humedad en ascensores y pasillos de las habitaciones. Gastronomía bastante regular.
8/10
Reviewed Aug 29, 2026Cerca a la playa
10/10
Reviewed Aug 28, 2026Les piscines, avoir de l'eau chaude, le design de l'hôtel.
Les menuiseries de la chambre sont déjà bien abîmées.
8/10
Reviewed Aug 27, 2026Buenas instalaciones
Ubicación. Es un poco lejos de la ciudad
10/10
Reviewed Aug 27, 2026The staff was absolutely wonderful..I from Australia and in a wheelchair every night the staff would lift me up from my wheelchair so my wife could assist me the entirehotelis wheelchair accessible...location was 15min from the main town...great 24 service and reliable taxi ...there are lifts and tge pool staff did assist me in and out of the...something that most countries like Australia don't offer...in Colombia and this hotel everyone was willing to help...
The pool was not the cleanest
6/10
Reviewed Aug 26, 2026El persona improviso en el momento de la entrega y se demoraron demasiado en entregarnos, adicional el acceso a la playa es pesimo
10/10
Reviewed Aug 26, 2026Great service, reasonable value for money in the restaurant.
8/10
Reviewed Aug 25, 2026Habitaciones grandes con balcón
A la habitación le faltaba mantenimiento pintura
8/10
Reviewed Aug 25, 2026Sin comentarios
Sin comentarios
10/10
Reviewed Aug 25, 2026Las instalaciones son geniales, la comida deliciosa y la atención excelente.
Realmente no hay nada malo
9/10
Reviewed Aug 24, 2026Cómodo y buena atención
El comedor da la impresión de sucio. Instalaciones deterioradas
10/10
Reviewed Aug 23, 2026the restaurant was really good. even better than top rated restaurants in the city.
10/10
Reviewed Aug 23, 2026Salida directa a la playa. Buen desayuno. Amabilidad en chek in y también en chek out. Muy bien ubicado.
9/10
Reviewed Aug 23, 2026Personal muy atento. Comida excelente.
Muy lenta la atención en el restaurante.
9/10
Reviewed Aug 23, 2026COMIDA
.
7/10
Reviewed Aug 21, 2026EL DESAYUNO DEBRIA SER MAS VARIADO ESTUVIMOS 4 DIAS Y LOS 4 DIAS ERAN CALENTADOS DE LENTEJAS, SIENTO QUE FALTO ALGO MAS TIPICO.
10/10
Reviewed Aug 20, 2026todo delicioso. agradable estancia.
nada
10/10
Reviewed Aug 18, 2026Todo!!!
10/10
Reviewed Aug 18, 2026The people service level it’s amazing, I feel completely satisfy and so happy to meet a lot of the staff in a short period of time, unfortunately the quality of the place still needs to have better maintenance because it looks a little low quality..
5/10
Reviewed Aug 17, 2026la piscina principal, pero su horaio es demasiado corto a comparacion de otros alojamientos,
habia cucarachas en el baño donde hay pañuelos, no dejaban toallas limpias, no aseaban bien, la ducha al salir sin antideslizante, la habitacion no huele bien.
9/10
Reviewed Aug 16, 2026La excelente atención del personal.
..
10/10
Reviewed Aug 16, 2026El hotel es un lugar bastante ordenado y limpio.
Todo me gustó
5/10
Reviewed Aug 16, 2026Gutes Frühstück, großer Pool, late Check Out bis 14 Uhr möglich
Die Lobby ist im Freien und wenn man warten muss, kann es sehr warm sein. Check In hat ungewöhnlich lange gedauert. Die Klimaanlage auf meinem Zimmer war älter und sehr laut. Tagsüber kein Problem, nachts konnte ich nur schlecht schlafen bei dem Lärm. Ohne Klimaanlage geht es leider nicht bei der Hitze
7/10
Reviewed Aug 12, 2026Habitación cómoda
Acceso a la playa
7/10
Reviewed Aug 12, 2026El servicio y amabilidad del desayuno, la comida de la carta, así como el Buffet del desayuno muy buenos, las habitaciones son cómodas lamentablemente hay servicios que no han sido revisados como la caja fuerte o el aire acondicionado que fallan y generan malestar.
No me gusto que el Aire acondicionado no funcionaba bien, la única opción que buscaron y como ultima alternativa fue cambiarme de habitación, pero después de quejarme en diversas ocasiones, cuestión que debió evaluar mejor el hotel al ver que estaba con una bebe. tampoco me gusto que la ducha no tiene puerta y el sistema que tienen adaptado no es el mas optimo y el baño se mojaba todo con la ducha, la cuna que nos dieron me pareció poco segura y es muy baja para un niño.
7/10
Reviewed Aug 12, 2026Amplias areas de recepciones
Al llegar para hacer el check in el personal se demoraba mas de 20 minutos con cada familia y la fila no avanzaba. Solo 2 personas atendia. Además los huespedes se colaban y los recepcionistas no lo enviaban hacer fila. La habitacion un poco descuidada, no habian toallas y aire acondicionado choreaba agua
9/10
Reviewed Aug 11, 2026Excelente ubicación, acceso directo a playa, buen desayuno buffet y muy buena la calidad de las comidas en el restaurante.
Falta algo de implementación de actividades o áreas de diversión para niños y jóvenes, esto podría mejorar mucho la experiencia para familias.
10/10
Reviewed Aug 11, 2026La comodidad y precio
10/10
Reviewed Aug 11, 2026The staff was - khan, Alonso, argeluis and Marilyn were amazing. Very accommodating and professional. Must stay location. The excursions were unforgettable!!!
1/10
Reviewed Aug 10, 2026That place needs management
5/10
Reviewed Aug 10, 2026La zona de la piscina es agradable y cómoda.
La ducha no cerraba bien. El primer día no hubo agua. Para salir a la playa hay que pasar por una zona muy fea. Los ascensores son muy demorados. Una habitación tenia el aire acondicionado dañado. No hay closet para guardar la ropa solo un mueble con dos cajones.
8/10
Reviewed Aug 10, 2026El desayuno muy bueno, la zona social muy bonita
La habitación muy deteriorada y la ducha solo agua caliente, hace falta renovación
9/10
Reviewed Aug 10, 2026Desayuno variadodemuybuena presentacion, calidad y sabor
Mas variedad en lascomidas en parricular para adultos mayores
5/10
Reviewed Aug 10, 2026Personal amable
El aire acondicionado de la habitación en mal estado, sonaba muy fuerte, nos cambiaron de habitación para una más pequeña de la que había pagado y sonaba igual de feo que la primera. No fue una experiencia agradable, él sr que nos pasó de habitación muy formal nos indicó que seguramente la administración se comunicaría, y nunca lo hicieron.
10/10
Reviewed Aug 9, 2026La ubicación, las instalaciones, la amabilidad y la limpieza.
El Check-in puede llegar a ser largo.
Guest Feedback
Feedback themes are sourced from guest reviews provided by our data provider.
What guests love
- •Friendly, helpful staff / good service
- •Good location relative to city
- •Multiple pools, not crowded
- •Spacious rooms in some cases
- •Breakfast and many food items praised
- •Rooms include conveniences (iron, hairdryer, A/C)
Areas to consider
- •Bathrooms in poor condition (missing doors, uncomfortable toilets)
- •Cleanliness issues: odor in bedding, ants and humidity
- •Value for money: perceived as overpriced for condition
- •AC leaks and occasional water outages
- •Beach is not beachfront (walk ~200m), public beach with no hotel loungers
- •Restaurant service slow / unexpected charges at checkout
- •Facilities showing deterioration; inconsistent room remodels
Cleanliness
6.5/10Mixed: some reviews note rooms 'amplia y limpia', but multiple complaints about urine odor on bedding, ants entering rooms, humidity and unexterminated insects, and AC leaking that wet luggage.
Service
9.6/10Generally very positive: staff repeatedly described as friendly, courteous, helpful and attentive (recepción, trato del personal). A few isolated remarks about slow/unprofessional restaurant service, but overall service is a strong point.
Location
9.4/10Strong location and good access to the city; close to beach though not beachfront — typically a ~200 m walk and the beach is public with no hotel loungers, which some guests noted as a drawback.
Room Quality
6.3/10Several negatives: bathrooms in poor condition (missing doors, uncomfortable toilets), partial/faulty lighting in rooms, old/damp furniture, uneven remodel quality and occasional water outages requiring room changes.
Amenities
9.2/10Pools and property praised (multiple pools, not crowded), and rooms often include conveniences (plancha, secadora, A/C). Some lacks noted (no beach loungers, limited family activities, pool area could use music), but overall amenities are a highlight.
Value for Money
5.8/10Negative: several guests felt the hotel is overpriced for the condition of facilities (explicit comment: 'no esta para el precio que cobran', 'caro y malo'). Value is a clear weak point.
Food and Beverage
9.4/10Generally positive: breakfasts and some meals described as very good and the food was liked by many guests. A few issues noted (limited buffet selection, perceived high cost, unexpected charges at checkout), but overall F&B received strong praise.
Overall Experience
9.4/10Mixed-positive overall: numerous 'buena estancia' and 'placentera' comments, praising staff, pools and property; however persistent issues with rooms, bathrooms, cleanliness and value temper the experience.