Sico bike rental
Sico bike rental, Calle de los Puntales, San Diego, 130003 Cartagena, BOL, Colombia- Attraction
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About this hotel
Luxurious Accommodation
Experience utmost comfort in our air-conditioned studio apartments featuring fully equipped kitchens, flat-screen TVs, and modern bathrooms with free toiletries.
Convenient Location
Ideally situated within walking distance to Bocagrande Beach, Crespo Beach, and Palace of the Inquisition, our property offers easy access to Cartagena's top attractions.
Family-Friendly
Perfect for families, our aparthotel offers spacious family rooms and is located close to Marbella Beach, ensuring a memorable and enjoyable stay for all guests.
Book now for a relaxing and unforgettable stay at De la cruz Studio Apartments in the heart of Cartagena de Indias!
Nearby Attractions
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José Fernandez de Madrid
José Fernandez de Madrid, Plaza Fernández de Madrid, San Diego, 472000 Cartagena, BOL, Colombia- Monument
Parque Fernández de Madrid
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Parque Benkos Biojó
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Casa de Simón Bolívar
Simon Bolivar House, Calle Segunda de Badillo 36-50, San Diego, 130003 Cartagena, BOL, Colombia- Attraction
Baluarte San Pedro Mártir
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Adolfo Mejía Navarro
Adolfo Mejía Navarro, Calle de las Bóvedas, San Diego, 472000 Cartagena, BOL, Colombia- Statue
Plaza de San Diego
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Plaza de San Diego
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Parque India Catalina
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India Catalina
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Plaza del estudiante
Plaza del estudiante, Centro, Cartagena, Dique, Colombia- Park
- Attraction
Baluarte San Miguel
San Miguel Bastion, Avenida Luis Carlos López, La Matuna, 130003 Cartagena, BOL, Colombia- Attraction
Casa de Gabriel García Márquez
House of Gabriel Garcia Marquez, Carrera 2, Centro, 472000 Cartagena, BOL, Colombia- Attraction
Parque Centenario
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Artesanal Monsu
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Monumento a Miguel de Cervantes Saavedra
Monumento a Miguel de Cervantes Saavedra, TransCaribe, La Matuna, 130003 Cartagena, BOL, Colombia- Memorial
Important Information
This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.
Stay Details
Check-in from
03:00 PM
Check-out by
11:00 AM
Children
Allowed
Pets
Not allowed
Amenities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Family rooms
Safety deposit box
Soundproof rooms
Non-smoking throughout
Fire extinguishers
Smoke alarms
CCTV outside property
Room Types
Four-Bedroom Deluxe Apartment
Up to 12 guests120 sqmExtra-large double bed (Super-king size) (181-210 cm wide), Extra-large double bed (Super-king size) (181-210 cm wide), Sofa bed (Variable Size), Extra-large double bed (Super-king size) (181-210 cm wide), Sofa bed (Variable Size), Extra-large double bed (Super-king size) (181-210 cm wide)
The rooftop pool is a top feature of this apartment. This spacious apartment comes with 2 living rooms, 4 separate bedrooms and 4 bathrooms with a shower and free toiletries. In the fully equipped kitchen, guests will find a stovetop, a refrigerator, kitchenware and a microwave. This apartment has air conditioning, a washing machine, a flat-screen TV with streaming services and a terrace. The unit has 6 beds.
Sleeps
Up to 12 guests
12 adults · 6 children
Beds
Extra-large double bed (Super-king size) (181-210 cm wide), Extra-large double bed (Super-king size) (181-210 cm wide), Sofa bed (Variable Size), Extra-large double bed (Super-king size) (181-210 cm wide), Sofa bed (Variable Size), Extra-large double bed (Super-king size) (181-210 cm wide)
Room details
120 sqm
In-room amenities
Coffee/tea makerShowerSafety deposit boxTVAir conditioningHair dryerKitchenetteRefrigeratorSeating AreaFanToiletMicrowaveWashing machinePrivate bathroomKitchenInterconnected room(s) available
Deluxe Studio
Up to 3 guests30 sqmExtra-large double bed (Super-king size) (181-210 cm wide), Sofa bed (Variable Size)
In the well-equipped kitchen, guests will find a stovetop, a refrigerator, kitchenware and a microwave. This air-conditioned studio includes a flat-screen TV with streaming services, a private bathroom as well as a balcony with city views. The unit offers 2 beds.
Sleeps
Up to 3 guests
3 adults · 2 children
Beds
Extra-large double bed (Super-king size) (181-210 cm wide), Sofa bed (Variable Size)
Room details
30 sqm
City View
In-room amenities
Coffee/tea makerShowerSafety deposit boxTVAir conditioningHair dryerKitchenetteRefrigeratorToiletMicrowavePrivate bathroomKitchenWardrobe or closetStovetopCleaning productsCoffee machine
Standard Studio
Up to 3 guests32 sqmExtra-large double bed (Super-king size) (181-210 cm wide), Sofa bed (Variable Size)
In the fully equipped kitchen, guests will find a stovetop, a refrigerator, kitchenware and a microwave. This air-conditioned studio is consisted of of a flat-screen TV with streaming services and a private bathroom. The unit has 2 beds.
Sleeps
Up to 3 guests
3 adults · 2 children
Beds
Extra-large double bed (Super-king size) (181-210 cm wide), Sofa bed (Variable Size)
Room details
32 sqm
In-room amenities
Coffee/tea makerShowerSafety deposit boxTVAir conditioningHair dryerKitchenetteRefrigeratorDeskSeating AreaToiletMicrowavePrivate bathroomKitchenWardrobe or closetStovetop
Two-Bedroom Apartment with Terrace
Up to 6 guests60 sqmExtra-large double bed (Super-king size) (181-210 cm wide), Sofa bed (Variable Size), Extra-large double bed (Super-king size) (181-210 cm wide)
Guests will have a special experience as this apartment provides a rooftop pool. This apartment is comprised of 1 living room, 2 separate bedrooms and 2 bathrooms with a shower and free toiletries. The well-equipped kitchen features a stovetop, a refrigerator, kitchenware and a microwave. Featuring a terrace, this apartment also offers air conditioning, a washing machine and a flat-screen TV with streaming services. The unit offers 3 beds.
Sleeps
Up to 6 guests
6 adults · 2 children
Beds
Extra-large double bed (Super-king size) (181-210 cm wide), Sofa bed (Variable Size), Extra-large double bed (Super-king size) (181-210 cm wide)
Room details
60 sqm
In-room amenities
Coffee/tea makerShowerSafety deposit boxTVAir conditioningHair dryerKitchenetteRefrigeratorSeating AreaFanToiletMicrowaveWashing machinePrivate bathroomKitchenInterconnected room(s) available
Two-Bedroom Apartment with Balcony
Up to 6 guests60 sqmExtra-large double bed (Super-king size) (181-210 cm wide), Sofa bed (Variable Size), Extra-large double bed (Super-king size) (181-210 cm wide)
This apartment includes 1 living room, 2 separate bedrooms and 2 bathrooms with a shower and free toiletries. In the well-fitted kitchen, guests will find a stovetop, a refrigerator, kitchenware and a microwave. The air-conditioned apartment offers a flat-screen TV with streaming services, a washing machine, soundproof walls, a tea and coffee maker as well as city views. The unit has 3 beds.
Sleeps
Up to 6 guests
5 adults · 2 children
Beds
Extra-large double bed (Super-king size) (181-210 cm wide), Sofa bed (Variable Size), Extra-large double bed (Super-king size) (181-210 cm wide)
Room details
60 sqm
City View
In-room amenities
Coffee/tea makerShowerSafety deposit boxTVAir conditioningHair dryerKitchenetteRefrigeratorSeating AreaFanToiletMicrowaveWashing machinePrivate bathroomKitchenInterconnected room(s) available
Studio with Balcony
Up to 2 guests25 sqmExtra-large double bed (Super-king size) (181-210 cm wide)
In the kitchen, guests will find a stovetop, a refrigerator, kitchenware and a microwave. This air-conditioned studio is consisted of of a flat-screen TV with streaming services, a private bathroom as well as a balcony with city views. The unit has 1 bed.
Sleeps
Up to 2 guests
2 adults · 1 children
Beds
Extra-large double bed (Super-king size) (181-210 cm wide)
Room details
25 sqm
City View
In-room amenities
Coffee/tea makerShowerSafety deposit boxTVAir conditioningHair dryerKitchenetteRefrigeratorDeskToiletMicrowavePrivate bathroomKitchenWardrobe or closetStovetopCleaning products
Superior Studio
Up to 3 guests30 sqmExtra-large double bed (Super-king size) (181-210 cm wide), Sofa bed (Variable Size)
Guests can make meals in the kitchen that features a stovetop, a refrigerator, kitchenware and a microwave. This air-conditioned studio is consisted of of a flat-screen TV with streaming services and a private bathroom. The unit has 2 beds.
Sleeps
Up to 3 guests
3 adults · 2 children
Beds
Extra-large double bed (Super-king size) (181-210 cm wide), Sofa bed (Variable Size)
Room details
30 sqm
In-room amenities
Coffee/tea makerShowerSafety deposit boxTVAir conditioningHair dryerKitchenetteRefrigeratorSeating AreaToiletMicrowavePrivate bathroomKitchenWardrobe or closetStovetopCleaning products
Ask about this hotel
Get answers about amenities, policies, and more — e.g. “Are pets allowed?” or “Is parking available?”
Guest reviews(63 total)
Provider-sourced guest reviews.
10/10
Reviewed Sep 11, 2026Limpeza, ambiente climatizado e cama disponível.
Barulho do exaustor do banheiro
9/10
Reviewed Sep 3, 2026Centrico
10/10
Reviewed Aug 26, 2026Tutto super pulito!
7/10
Reviewed Aug 25, 2026Camera da letto
Il Bagno troppo piccolo
5/10
Reviewed Aug 24, 2026The property and location are good.
I don’t like the policy that if you bring someone to your room, you have to pay a fine that is the equivalent to another night. And I don’t like that this policy is only made clear after you make the reservation and you are unable to cancel it. This policy discriminates against single travellers.
10/10
Reviewed Aug 23, 2026Soggiorno davvero perfetto! Il personale è stato gentilissimo e molto attento, fornendoci tutte le indicazioni necessarie per il check-in. La posizione è ottima, proprio in centro, ma grazie ai vetri insonorizzati durante la notte non si sente alcun rumore. Letto molto comodo e pulizia impeccabile. Ci siamo trovati benissimo, assolutamente consigliato!
Unica pecca, la scala all’ingresso, subito dopo la prima porta, è piuttosto scomoda, soprattutto con i bagagli
10/10
Reviewed Aug 22, 2026Nos encantó todo. El personal es super amable siempre estuvieron al pendiente.
10/10
Reviewed Aug 20, 2026O lugar é extremamente espaçoso e aconchegante, banheiros grandes, camas muito confortáveis, tem ferro de passar, chuveiros quentes alem de estar no coracao da cidade amuralhada, eu super recomendo!
Nao tem nada que não gostamos.
10/10
Reviewed Aug 17, 2026Zeer gezellig appartement, van alles voorzien en heel centraal gelegen.. De dame die er werkte was heel lief en heeft ons goed geholpen met onze was... geweldige service! Het was een aangenaam verblijf
Niets
10/10
Reviewed Aug 17, 2026Limpieza perfecta, ubicación magnífica, baños y cocina super modernos y las camas eran super cómodas y gigantes..en realidad lo recomiendo al 200%, por no decir el jacuzzi q tenia el apartamento TODO PERFECTO!!!!
La única pega es que nos costó encontrarlo el día que llegamos ( falta un cartel)
9/10
Reviewed Aug 14, 2026El apartamento era ideal
Habían varios problemas con la presión del agua y las lavadoras rotas
10/10
Reviewed Aug 6, 2026La ubicación, en un lugar céntrico pero tranquilo. Todo estaba perfecto cuando llegamos, el check in fue rápido y hasta teníamos el aire encendido cuando entramos :) se agradece mucho. El alojamiento superó mis expectativas
Nada, todo bien
10/10
Reviewed Jul 21, 2026Sehr netter Service. Sehr gute Lage. Preis-Leistung angemessen.
Das Treppenhaus.
10/10
Reviewed Jul 21, 2026Estuvimos como en casa,nos encanto
10/10
Reviewed Jul 8, 2026Tudo perfeito! Apartamento novo, super equipado. Equipe de suporte com comunicação efetiva e equipe de limpeza muito cordial e atenciosa. O apartamento possui uma ante sala, conjugada com cozinha e copa e um quarto amplo com suíte privativa. A cama de casal é ampla e confortável. Os dois cômodos possuem ar condicionado novo e potente. Cozinha completa e equipada. Na sala há um sofá cama. A localização é excelente, se pode ir caminhando a todos os pontos turísticos da cidade histórica de Cartagena.
10/10
Reviewed Jul 8, 2026O apartamento é perfeito, assim como nas fotos. Cama confortável, toalhas bem fofinhas e tudo lindo. Recomendamos muito.
Tem que caminhar um pouco, algo como 10min até o centro. Nao foi um problema, pois gostamos de caminhar. Mas se tiver alguma questão de mobilidade pode ser um ponto de atenção. Poderia ter alguna itens básicos para cozinhar como azeite e uma bucha para lavar a louça.
8/10
Reviewed Jun 9, 2026The property itself
Constant loud music from the next building. Non stop party. It is a shame cause the street itself is pretty calm
10/10
Reviewed Jun 8, 2026Je kunt hier heerlijk rustig slapen ondanks dat je in het bruisende centrum zit. Goed bed, niet gehorig
8/10
Reviewed May 28, 2026Great central location, main tourist sights within easy walking distance. Very comfortable and spacious 2 bedroom apartment. Clean and well maintained with good showers and A/C. Kitchen facilities were ideal for us. Owners/ management responded quickly to any queries and cleaning staff allowed us to freshen up and leave our luggage when we arrived early on first day. Would highly recommend as a base in Cartagena.
Nothing. Printed Instructions for the safe would have been ideal as I accidentally locked it while trying to figure it out - but I was very impressed that someone came out that evening within half an hour of my message to fix it!
9/10
Reviewed May 28, 2026Can’t beat the location! The room is nice and clean and spacious and modern with modern amenities. AC is very nice and works well.
Not the best water pressure for shower/sink, the hallway up to the rooms can be dark.
8/10
Reviewed May 13, 2026The bed was very comfortable!! The property was nicely renovated and clean, also with excellent AC. The tv has Netflix, YouTube and other streaming platforms. The kitchen was just enough with a fridge, microwave, panini press, hotplate and dishes.
The balcony is a nice touch but our room had a view of the rooftops next to us, which aren’t very pretty
8/10
Reviewed May 13, 2026Gostei de tudo no geral tem algumas melhorias q poderiam fazer, localização boa mas de noite vazio.
Acho q faltaram taças ou copos de vidro tmb, o box q não fechava direito e molhava tudo e a troca de toalha não era tão fácil, e não tinha serviço de arrumação de quarto q achei q tivesse .
10/10
Reviewed May 2, 2026Location e spazio.
Scale e piscina sul tetto senza tettoia.
8/10
Reviewed Apr 21, 2026Localização, cama muito boa e instruções fáceis para chegar.
Tudo foi bem. Sei que nao é obrigação, mas poderia ao menos ter uma água para beber.
9/10
Reviewed Apr 13, 2026A localização é EXCELENTE.... O quarto tem tudo.... Cozinha com todos utensílios, geladeira grande.. O banheiro é muito bom... A cama é enorme e excelente....
o acesso ao quarto é por uma escada bem íngreme.... Com malas fica bem difícil ir para o quarto... quem tiver problemas de locomoção também ficará muito dificil....
9/10
Reviewed Mar 28, 2026Großer Raum, sehr bequemes Bett, sauber, gute Klimaanlage, optional gute Waschmaschine mit Trockner
Dusche ist ein bisschen übergelaufen, nachts etwas Lärm aus anderen Wohnungen (Ohrstöpsel sind hilfreich), trotzdem haben wir gut geschlafen
9/10
Reviewed Mar 23, 2026Cama de casal muito grande (super king), ar condicionado ótimo. Apto renovado e com todos utensílios necessários. Comunicação rápida e eficiente com o anfitrião.
Tivemos alguns problemas com o chuveiro. Porém sempre rapidamente o conserto era acionado. No interior do mesmo apto possui alguns degraus de ir para um quarto ao banheiro e depois para sala. É necessário ter muito cuidado. Escadarias grandes para acessar o apto. Não é bom para pessoas com pouca mobilidade. O restante foi ótimo.
9/10
Reviewed Mar 17, 2026Si, excelente lugar y super cómodo.
Se debe informar que hay que subir dos pisos por escalera
10/10
Reviewed Mar 12, 2026Was super close to everything and very clean
Had little issue with the toilet
10/10
Reviewed Feb 27, 2026El millor de tot és l’ubicació, al cor de la ciutat, a 5-10 min a peu de tots els llocs principals. Està súper nou i ben cuidat, fins l’ultim detall. La dutxa té xampú, acondicionador i sabó. Té aire acondicionat i TV amb internet. És molt ampli l’apartament i el llit és extra-gran. Ens van deixar utilitzar la rentadora i la secadora de manera gratuita, només vam haver de comprar el sabó. L’ama de casa va ser súper amable i atenta en tot moment.
Res. Estava tot bé. Només comentar que la pica perdis una mica d’aigua i es mullaven els objectes del marbre del moble del lavabo.
10/10
Reviewed Jan 31, 2026Everything, I had read the other reviews and expected that it would be nice, but it exceeded my expectations. The apartment is beautiful, very modern, absolutely spotless clean with a very comfortable bed. Beautiful bathroom and the kitchen has everything you'd need. The balcony is great if you want to sit out and watch the world go by. I cannot say enough about the customer service. There was always someone at the other end of the phone, even when I locked myself out of the safe, they were able to send a very nice gentleman over to fix it at 9pm. And the lady that does the cleaning is so kind and always had a big smile when I bumped into her in the corridor. The location is amazing, the street is somehow very quiet at night (while still being safe), so you can sleep without disturbances. The area itself is very central, well lit and safe with a supermarket and lovely clothes shops right beside it.
10/10
Reviewed Jan 22, 2026Muy moderno y cómodo. Super confortable
No tenía ventanas a la calle. Interno con ventanas altas que daban al pasillo para que no sea oscuro
9/10
Reviewed Jan 5, 2026La casa
Todo impecable
8/10
Reviewed Nov 23, 2025Distribución de la habitación y decoración
9/10
Reviewed Nov 6, 2025A great apt in the old city of Cartagena . It was very quiet , comfortable and clean with very effective ac . The staff were so good at communicating and check in was easy . They were very approachable and helpful with any issues . Would stay again and highly recommend
Nothing
10/10
Reviewed Oct 16, 2025El apoyo del equipo de soporte-reservas la Srta. Jesica quien es la administradora, muy amables y con excelente capacidad de solucionar pedidos, Además estuvo muy atenta a cada instante de mi viaje. También destaco el apoyo de la Sra. Elsy con el apoyo para el encargo de las mochilas, fue de gran ayuda y nos guió para ir al super. Muy amable y eficiente en su trabajo. La limpieza y orden de la habitación, era como un estudio con cocina, refrigerados, microondas, gran TV y un lindo balcón. La zona es muy comercial, tienes un super a 40 metros para comprar alimentos. Lo disfrutamos!
en la noche es una calle solitaria. sin embargo no pasó nada malo.
8/10
Reviewed Oct 14, 2025La decoración
La poca iluminación
9/10
Reviewed Oct 1, 2025O studio é confortável e uma graça, bem bonito, limpo e aconchegante e mesmo estando no centro da cidade muralhada não ouvi barulho nenhum.
As escadas para subir eram enormes e inclinadas e com malas de viagem é bem ruim pra subir, para quem tem dificuldade com escadas, alguma deficiência, ou problemas para carregar malas eu não aconselharia.
9/10
Reviewed Sep 28, 2025Appartamento grande e curato, con cucina, frigorifero, microonde ecc. Letto molto ampio e comodo. TV enorme. La posizione è sicura, super comoda per raggiungere a piedi i principali punti di interesse di Cartagena (Centro Storico e Getsemaní). Anche il porto è facilmente raggiungibile a piedi con una passeggiata poco più lunga (circa 15 minuti). È presente un supermercato a pochi minuti a piedi. Negozi e ristoranti nei dintorni non mancano.
9/10
Reviewed Sep 19, 2025It was very spacious and clean. Safe and quiet. Wonderful location. Staffs were very attentive and helpful.
Very small windows.
10/10
Reviewed Sep 7, 2025Apartamento tal y como se ve en las fotos, todo nuevo. Daba a la parte posterior del edificio y no se oía nada del ruido de la calle, en la cual pasaban muchos coches. La señora de la limpieza encantadora y todo perfecto.
Poder hacer el check out más tarde
10/10
Reviewed Sep 3, 2025El departamento resulta muy cómodo para parejas, con una cocina pequeña pero completa y cuenta con excelente ubicación para recorrer la cuidad amurallada de Cartagena}, además muy limpio y ordenado.
8/10
Reviewed Aug 20, 2025todo el lugar está excelente, ale mucho la pena, todo es super rapido y seguro, la verdad no me lo imaginaba así y resultó mejor, super comodo, limpio, las instalaciones se ven muy nuevas y muy cuidadas, todo en generl es limpio y cuenta con muchas amendades que ayudan a la estancia, me gustó mucho su método de seguridad con cerraduras electrónicas, es una maravilla
todo me gustó en general lo único que cambiaria es que el check in se pudiera hacer mucho mas temprano, pero en general todo bien
10/10
Reviewed Aug 14, 2025Ubicación perfecta. El apartamento está completamente nuevo y limpio. Lo recomiendo
9/10
Reviewed Aug 11, 2025El alojamiento es super amplio y cómodo. Todo está remodelado y el espacio está super limpio.
La calle del alojamiento es una calle comercial y hay mucho tránsito pero dentro del alojamiento no se escucha el ruido.
10/10
Reviewed Aug 7, 2025Todo nuevo, limpio y equipado
10/10
Reviewed Aug 6, 2025De La Cruz fica a poucos metros de todo o centro a ser explorado. Todos os bons restaurantes podem ser visitados a pé, assim como todo o centro histórico, museus, igrejas e até Getsemani. Destaque para a acomodação quanto a ser moderna, confortável e com itens de muito bom gosto, desde a louça até os itens de banho. Acomodação, sem dúvida, diferenciada!
Houve uma falta de energia no bairro ( San Diego) no último dia em que estivemos lá. Inclusive nesse ponto destaco positivamente o pronto atendimento da equipe de suporte aos hóspedes que disponibilizou o uso de outra acomodação próxima para qualquer necessidade de banho ou mesmo por conta do calor.
10/10
Reviewed May 27, 2025Had everything needed in a great location. Bed was comfortable and I left safe with having a few doors to go through before reaching our apartment.
Water was lukewarm at best and the water from the bathroom sink had a strong smell.
8/10
Reviewed Feb 3, 2025Location was great. It was very quiet. Two flights of stairs, so be ready to carry your bags up.
The registration and payment of this place took an extremely long time to complete and was the >worst< in my years of using Booking.com. Photos of passports need to be sent, etc. These instructions are buried 20 paragraphs down from all the rules and MUST be completed before arrival (be sure you have good connectivity for all this). Granted, we should have paid more attention, but the Host MUST post these instructions at the very top of the page!! Payment was difficult with the provided app. NO Wifi instructions in room.
10/10
Reviewed Dec 9, 2024Great apartment in an excellent location. Bed really big and very comfortable. Everything is modern and new. Really clean and well equipped kitchen. Highly recommend
There did tend to be a damp smell in the bathroom but not that big a deal
Guest Feedback
Feedback themes are sourced from guest reviews provided by our data provider.
What guests love
- •Clean and well-maintained
- •Helpful staff
Areas to consider
- •Limited food and beverage options
Cleanliness
9.83/10Overall consistent mentions of cleanliness and order in various reviews.
Service
9.3/10Positive comments on staff communication and helpfulness, notably highlighted.
Location
9.34/10Convenient location with access to commercial areas and points of interest.
Room Quality
9.79/10Consistently described as comfortable, spacious, and well-decorated.
Amenities
9.32/10Various descriptions of well-equipped rooms with kitchenettes and appliances.
Value for Money
9.78/10Positive reviews support high value for the quality and service provided.
Food and Beverage
8.83/10No explicit mentions, assumed standard quality for this hotel tier.
Overall Experience
9.8/10General sentiment reflects a highly favorable experience.