Empire Beach Aqua Park - Couples and Families

Location, beach, Mahmoud the bar man, Moustafa sultan, Ahmed Kishk and Mr. Noby

Mr. Kareem Malak doesn't smile and some of the guys working in the reception are rude. My shower was without cold water and they didn't send a plumber to fix it although i asked for a plumber 3 times in my first day and they informed the plumber fixed it. Finally i discovered the problem by myself and found the shower tube was twisted and doesn't allow water to flow smoothly so, you need to hold it down during the shower. Kindly check the bathroom.

The service and staff were disrespectful to the guest.

Everything there was great speciallythe animation team and Sasha of curse and the food was great and everything is clean

Only the room was tight but clean The bathroom was not good and was tight else

لم يعجبني شيئا

كل شيء

لا شكرا

فريق الاستقبال مستر الطيب كان معاي خطوه بخطوه وايضا فريق الترفيه كله

Very nice and good value for the money

It was clean and the staff and reception people very friendly and helpful especially Mr Karim mallak

المكان كله ممتاز

تنوع المطعم ممكن يكون افضل

الشاطئ كويس

المطعم والمشروبات في منتهى القزار

Beach somewhat. Food is ok.

Room

Расположение, персонал.

Строго по времени одевают браслет и нет возможности погулять по территории. Мебель очень старая. Не удобные лежаки на пляже.

The beach sea is fantastic

Room very very very bad Food gery very bad

Очень красивая территория. Море в 50-70-ти метрах, свой пляж. Отличная команда анниматоров - все ребята , как на подбор. Аквааэробика, йога, стрейчинг, волейбол, мини-гольф, зумба, восточные танцы, даже было фаер-шоу. Еда очень вкусная, каждый вечер, помимо основного меню, готовили на улице разнообразные блюда на мангале. Целый день бесплатные напитки, чай, кофе, соки в барах. А еще на территории свой собственный аква-парк и несколько бассейнов - дети и родители в восторге. Есть несколько магазинчиков с сувенирами, сигаретами и морскими принадлежностями. Немного старенькие номера, но все было и работало. Кровати большие и удобные, балкон с прекрасным видом, телевизор, холодильник, душ, горячая вода, никаких насекомых. Очень любезные администраторы и все работники ресторана. Вообщем для 3* все замечательно. Выходить за территорию отеля вообще не хотелось.

В отеле нигде нет интернета, кроме как на ресепшене.

Очень красивая территория. Море в 50-70-ти метрах, свой пляж. Отличная команда анниматоров - все ребята , как на подбор. Аквааэробика, йога, стрейчинг, волейбол, мини-гольф, зумба, восточные танцы, даже было фаер-шоу. Еда очень вкусная, каждый вечер, помимо основного меню, готовили на улице разнообразные блюда на мангале. Целый день бесплатные напитки, чай, кофе, соки в барах. А еще на территории свой собственный аква-парк и несколько бассейнов - дети и родители в восторге. Есть несколько магазинчиков с сувенирами, сигаретами и морскими принадлежностями. Немного старенькие номера, но все было и работало. Кровати большие и удобные, балкон с прекрасным видом, телевизор, холодильник, душ, горячая вода, никаких насекомых. Очень любезные администраторы и все работники ресторана. Вообщем для 3* все замечательно. Выходить за территорию отеля вообще не хотелось.

В отеле нет интернета, только на ресепшене.

Koste niks maar ja dan krijg je ook niks

Uitgeleefd hotel, wifi alleen bij de receptie

The garden.

I booked a sea view room. I got a pool view room. The room was very dirty. There was no shampoo for the shower.

Mr. Remoun and Mr. Ahmed kishk The beach The entertainment show was good

Mohamed the receptionist was rude

Our cleaner for room 3052, Amr from Olives restaurant and three people from shops behind Olives restaurant helped to overcome this resort from hell

The bed linen was awful, it was so discoloured, mottled and old, it could only be described as filth. Fortunately after tipping our cleaner of room 3052 the sheets improved and she done her best with what she had to her disposal. The bedrooms are misrepresented, this has been the main complaint from every guest for the whole two weeks, this practice is so shocking and I can’t believe a reputable company booking.com supports this gross fraud. Most residents have experienced various issues of upset stomach to the poops, I believe one of the main causes is beach bar, which is next to toilets, they offer additional food for an extra cost which is ok but the hygiene is far below standard. The food and beverage standard of entire resort is poor with many residents opting to leave to eat or not at all. Fortunately Amr who takes pride in his hospitality helped to overcome the resorts glaring deficiencies in hospitality. The staff who jump on every new resident for trips, massages etc try to extort money from these residents whilst they are often tired after transfer and not even been given satisfactory rooms. Example of this a family of 5 was £600 pounds for island snorkelling trip who later booked through booking.com for £69, another atrocious nefarious practice. The evening bar and entertainment is in a large hut and very very poor, most people get hammered on there cheap lager and spirits to overcome the trauma of there stay here. There are flys and mosquitoes everywhere whilst you sunbathe or eat in the restaurant, when staff clean to overcome some of these problems with limited resources they stir up a nest of filth. So to top it off we asked if we could hold our room for a late checkout so our luggage was safe, could grab a shower before leaving, we were abruptly told we are fully booked, this is the general attitude of all staff in a slightly elevated position.

The pool was next to the apartment.

First off we booked a twin that was meant to have 3 beds. The photos showed quite nice rooms but we found out that this was the 4* sister hotel next door. Our room was tiny with 2 ancient beds a broken fridge and when we arrived there was no towels or tea station as advertise. The All inclusive alcohol was like paint striper, only the beer was drinkable. The food, lunch and dinner were exactly the same and gave me Egypt belly which I rarely get when staying self catering. Although I have complaints about what was advertised and what we got. We still made the most and knew from the price we paid we weren't getting the Ritz. The reason I bring it up is because a lot of the guests had the same complaints, some spending £2500 for their holiday. The Photos you use to advertise the rooms are false advertising and we probably would have booked a different hotel if we had seen the actual rooms.

الموقع والأكل

الغرفه لم تكن نظيفه بالشكل الكافي

La vista del lugar

No me gustó que ponen música alta en la playa y no dejan descansar o leer a los turistas

Everything is very good

nothing

اللوكيشن والشاطىء اروع حاجه

I like the service from all the friendly staffs who worked in the hotel. Big thank you to the hotel manager, Badawy Ahmed who was always checking to make sure I had everything I needed and was always helpful.

N/a

Location to the Beach, a clean cosy nice place, 40 meters from hotel, Im here for the Sun, swimming, diving, eating/ drinking, this Hotel deliveres ! Christian from Norway.

Many sunbeds at the beach does not have an uplift for the back/ head. Only the poolbeds had it.

Fantastic staff can't do enough for you

Good

All the staff are very good smile and ask if like anything And Mr.kareem Manager operation hotel is a good man hard work running in hotel Food very good

Nothing all is good

My 2 cousins and I had the pleasure of booking and visiting your property earlier this month through booking.com. Although we're used to booking to 5 star hotels, we gave your property a chance based on reviews we've read online. Ok, so here's the deal. The hotel is certainly not 5 stars, but it has the same accommodation and amenities of a 5 star hotel. If you want room service, and all the 24 hour service delights such as Hilton, Sheraton or Marriott offer, then this is not for you. However, if you want great service, and don't mind small rooms and be right on the beach at an affordable price, then definitely give this place a try. The positive side is the hotel is right on the water, and the service I found to be just as good as national brands. To all the employees of Empire Beach Aqua Park, thanks so much for your hospitality. Omar Korraa

nichts nothing just the landscape

the managers the service the food the animation room service

good hotel location and aquapark and sand beach

very poor dealing when we make check in like not support to inform the guest with all his right during the visit No flexibility in the available rooms if not suitable Towels at the beach is very bad and not clean well and cut with bad smell one of staff dealing with us with bad altitude the food quality not good Not able to contact with the hotel to confirm the reservation conditions

food and sea

furniture not quite good

Nothing good location but very bad personal and management

the personal , the food the towels bad service Animation they always ask for money in different ways the manager is very old he should set at home

Nothing

Personal and the managment

The landscape

Unfortunately, the hotel has changed Worsley The staff could be more polite Personal behaviour was up to normal. As a repeater guest, I have to say I regret that I booked this hotel. I have never seen a three-star hotel without guest Realion!! It gives the impression that the people who work in the hotel are willing to lose guests or maybe they are angry with the owners cause they get very little amount as income

The staff always met your expectations and the service in the restaurant was beyond excellentThe swimming pools are very clean and the beach is very beautiful. The room overlooks the sea, a very beautiful view in the morning and evening.

The rooms need renovation

It was on the beach. Food was ok.

It was dirty, nothing was clean.

Location and beach are perfect

The mattress was not comfortable at all and the food is awful

Pleasant hotel, friendly staff, nice location. I enjoyed great hospitality.

Location and beach were perfect

Mattress was not comfortable at all Food was awful There were no phone in my room

outdoor pool beach is good & well maintained

rooms are disgusting old tacky, bedsheets not very clean, shower is horrible

nothing

First of all this is the worst and worst hotel that i have ever been to. All of the staff was so rude and disrespectfull. Especially the guy in the reception named Ahmed, should work as a house keeping staff, not a receptionist. Hotel is not clean and the most important thing is that all room photos that you see are fake. You will not stay in the rooms that you see in the photos. And olsa bathrooms are extra dirty. We booked all inclusive but that means the same meals everyday and all was tasteless. They serve only soft drinks but bad quality coke etc. that was all. And the last thing, they have agreement with different hotels and people come from different hotels for the use of beach but that means you can not find a place with your towel. Finally i can say that if it was free, i would never go this hotel again. Its the worst hotel and staff that i have seen.

The hotel very very bad and smells bad the room not clean 🤢 and the food very bady every thing are badd

Locution

It was very bad hotel, this hotel damage my holiday

Very bad place with a great noise

Great noise all the time from birds around all rooms

Great location and the property has all the facilities of a 5 star resort. Pools, great access to beach, bar etc… However all faculties need updating and unfortunately the service you receive from most bar staff and restaurants staff is extremely poor. Not from lack of wanting to try but a massive lack in training. This is a management issue rather than a staff issue however this results in such a bad experience for guests.

The food was honestly the worst we’ve ever tasted and literally every single guest their complained. The eggs were the only good thing about breakfast. Diner if you were lucky you would get a nice piece of BBQ chicken other than that people were literally loading up on rice because every thing else was horrible. The Manager even came to apologise for the food at the start of our stay before we even said anything so they fully know the quality they were serving was horrible yet they did nothing about it. They promote that they do cocktails but the best you’ll get is a screwdriver. (3 quarters vodka with a splash of juice) I love a strong drink as much as the next person but in 45 degree heat that’s just dangerous. Every drink they poured was 3/4 alcohol with a splash of mixer, again the staff just didn’t know any different due to no training. Although the manager himself acknowledged there was no balance. Let’s not mention the warm beers or waiting 6 hours a day for bath towels as they don’t have enough for every room. It’s such a shame because the staff are lovely and want to do their best but have no direction and spend most of their time apologising to guests. We were advised by management that during peak season their service and food is better then off peak, this makes no sense at all. Not one person other then maybe the reception staff have had an hospitality training.

Location, beach and pool.

Food and beverages

Attention should be given to food on the quality of food raw materials, to be good and to multiply what is served, and there should be a water cooler on each floor of the building for use when needed. Dilapidated adaptations must be replaced and periodic maintenance must be done. Young workers must be trained in tourism work from the ground up. They are a group of beginners and do not know how to deal in the field of tourism and entertainment from the ground up The large swimming pool must be cleaned, as it is completely unclean and unsanitary A transaction policy must be defined and a price list unified when payment is needed. What will be provided? The prices there are determined by the desire of the people in charge of them, so they exaggerate the prices on what is not real, such as a service provided or a product, specifically with the Egyptians. There must be an administration that is fully aware of good treatment and hospitality

I do not fear visiting the place again There are better places in Hurghada, better treatment, and the cost is almost the same

There is nothing to like in this hotel it sucks

Every thing Cleanliness Accomodation Food Beach Rooms

Worst experience ever waste of money

Food cleaning staff attitude

Everything

nothing all is too bad

all of it

The staff were friendly and very helpful. The hotel was well placed for the dive center I was using on my holiday.

The room needed updating some of the furniture was a bit dated and needed change in. The shower needed modernizing as it was either hot or cold nothing in the middle.

the friendly stuff

the food quality and repeated