Merkure Jeddah Al Hamraa Hotel vs Similar Hotels

Complaints about room size and amenities suggest room quality is below expectations.

Several guests commented on the poor quality of beds and room decor.

Mixed feedback: some suites praised for space but others report poor layout (WC placement), stuffy rooms, AC failures, broken bathroom elements and occasional smoke smell.

Mixed reviews indicated issues with room cleanliness and outdated furniture.

Multiple reviews indicate issues with the cleanliness, particularly regarding the cleaners and overall hotel maintenance.

Overall cleanliness was noted as lacking with reports of unclean rooms and issues with amenities.

Multiple reviews repeatedly praise bedding and overall cleanliness (mentions like 'النظافة', 'clean bedding', 'نظيف ومريح').

Multiple reviews highlighted concerns about cleanliness, particularly noting dirt and insects in the rooms.

The location near the corniche is positively highlighted in several reviews.

The location is convenient and close to the beach, as per guest feedback.

Location is frequently highlighted positively — close to the corniche/sea and main streets, convenient for attractions and transport.

The location was consistently praised as a strong point across several reviews.

Some employees are mentioned as helpful, but there are complaints about the service, especially regarding the morning staff.

Reception staff received praise for their friendliness and helpfulness.

Staff repeatedly described as friendly and helpful (e.g., Mustafa noted); however there are service failures reported (booking cancelled without notice, wrong room assigned, door opened without knocking).

General positive sentiment about the service from the reception and staff.

Breakfast options are considered average, and there are complaints regarding food quality.

Breakfast and dining options were well-received by guests.

Food/restaurant receives some praise ('good food', restaurant mentioned positively), while breakfast variety is criticized by some guests.

Negative feedback regarding the breakfast and dining options.

Amenities are mentioned but lack positive emphasis, averaging around standard quality for this tier.

Mixed reviews on amenities due to lack of towels and maintenance issues.

Pool and gym receive positive mentions; however parking and some in-room amenities (e.g., toiletries/shampoo) have issues or are inconsistent.

Certain amenities like the pool were noted as lacking; however, overall adequate.

Several reviews mention value for money, indicating a decent perception despite other issues.

Value rated as decent considering location and service, but impacted by cleanliness.

Several guests call the price high and note dated furniture, though a few comments mention the price was reasonable; overall perceived as somewhat overpriced.

Several reviews mentioned that the pricing felt excessive compared to the quality.