Imperial KLCC Residence

Everything was perfect, staff really helpful and friendly and kind, location is perfect as well. Will definitely book again

Nothing

Very clean and comfortable room. Excellent view of the city sky scape.

موظفون الاستقبال غير جيدين بالتعامل وغير مرحبين بك ، عند الوصول اضطررت بان احمل الحقائب السته التي معي للغرفه بنفسي وعند الخروج قمت بتوصلها للسائق ايضا بنفسي ، عند طلبهم مضله وقت نزول المطر رفضوا اعطائي بالرغم من المطر كان شديد ، جميع الفنادق توفر مضلات عند الاستقبال في حال نزول مطر . مقارنة بالخدمات بين الفنادق الاخرى لا انصح به لمن يبحث عن الراحة

Шикарный вид на город и башни, чисто в номере, все необходимое имелось, уборка каждый день.

Вода из ванны стекала не в трубу а прямо на пол у душа - это было неожиданно, что не была подсоединена система слива из ванны. Муравьи в номере.

Very disappointed with the service. I am still staying at this hotel, but the staff keeps asking me many times when I will check out. This is very uncomfortable and makes guests feel unwelcome. Guests should be able to enjoy their stay peacefully without being repeatedly questioned about check-out. Poor hospitality and bad customer experience.

Hygiëne, comfortabel, service, locatie en top uitzicht!

Niets

Clean and comfortable

Nothing specifically. Parking is expensive

The reception n hospitality staff were very helpful

Nothing

有微波爐、大冰箱、洗烘衣機及頂樓游泳池

附近超市有點距離

Sehr freundlich begrüßt, waren zuerst am Hotel Empfang, wurden aber sofort zum Lift gebracht und auf das richtige Stockwerk gebracht. Sehr zuvorkommend, ein Parkplatz war auch vorhanden. Insgesamt ein sehr guter Aufenthalt in diesem Apartment. Wissen sollte man, dass ein Schlafzimmer keine Fenster hat. Nur das man vorbereitet ist. Das betrifft die 2 bedroom Apartments.

Alles OK!

Bardzo ładny apartament z basem, z którego jest piękny widok na Petronas Tower. Apartament super wyposażony, z dwoma sypialniami i łazienkami. Wszystko w najwyższym standardzie

Nic

Просторные и чистые апартаменты с великолепным видом на башни! Номер большой, чистый, все необходимое для комфортного отдыха есть. Отличное расположение, в 10 минутах ходьбы магазины, торговые центры, рестораны и метро.

на мой взгляд вода в бассейне слишком теплая можно уменьшить градус, зато отличный вид на башни!

Удобное расположение , прекрасный персонал , чисто, есть оборудованная кухня

I like the facilities, cleanliness, comfort and the view of KLCC from my apartment.

Nothing

Prime location of KL. The rooftop pool comes with amazing view with no obstruction. Big rooms, very specious, nice water/shower pressure

When book, it wasn’t specify the property was actually at residence inside of a hotel. We were confused as we tried to check-in at hotel front desk. Then later on the residence check-in desk has no staff on site and team members weren’t responding phone call or message.

The hotel host was being very helpful and responsive during our entire stay, the hotel also let us stored our luggages while I’m going away for three days with no extra charge, very beautiful modern hotel residence, extremely comfortable bed, I was on the 46th floor with a beautiful stunning view of Kuala Lumpur, facing the Patronas twin tower, very good location to convenient stores, shopping mall, and public transportations,

There is nothing that I don’t like about the residence. I would definitely stay again when I go back to Kuala Lumpur.

环境特别好，景色特别棒。地理位置也特别好。设置很齐全 客厅，浴室，房间全方位看双子塔，吉隆坡塔。景色特别好。

前台需要改进，入住的时候等了很久才有人办入住。

Apartment is new and location is within walking distance of Pavilion Mall.

Lighting in bathroom not bright especially above the mirror. Need brightly lit especially for shaving.

屋上のプールからのツインタワーとKLタワーの眺めが最高。併設して軽く食べれるお店があり、そこも利用できて素晴らしい。チャットアプリでスタッフと連絡をとるのだが、その対応が早くて大変助かった。ジムも利用できてお得感がある。洗濯機・乾燥機も助かった。

チェックインが少しわかりにくい。 GRUBを呼ぶ際に混乱してしまうこともあった。 チャット専用アプリをその場で入れなければならないのが少し手間に感じた。 屋上のプールが混雑していた。

Walking distance to Pavilion. Prompt replies in Whatsapp. Clean property.

The wifi connection in the room is horrible. Although there were 3 that we could connect to, it’s better to use own data. The waterflow in the bedroom was slow and get choked up on the last day.

Such a great place! Everything from communication to beddings. We will definitely get back. Thank you guys.

Nothing

The views was the best part of this property & house keeping can come in everyday to tidy up if you request it

Not much tbh, I’m happy that there were no bugs

View

-

Location, size, beds, massage chair.

It's not obvious that you're not a hotel guest when you book this. Certain things / areas are for hotel guests only, like towels at the pool, or the skydeck for example. The cleaning of the bathrooms / toilets was nonexistent, staff didn't clean those at all during our 5 night stay. Residence lobby has no staff 24/7 while hotel lobby has staff 24/7. You feel like second class citizen even though you pay more than what a hotel room costs and staff refer to the staying as Airbnb.

Sehr modern, top Zustand

Rezeption etwas kompliziert

STUNNING View, Comfy Bed, Nice to relax in this room, AMAZING bathroom

Bathtub moving around and extremely slippery...it's quite dangerous.....missing a lot of amenities such as fruit basket and drinks and snacks but I thankfully got it after requesting for it, and finally the noise, I was told I'm put in a quiet floor, but the floor was quite noisy and the soundproofing is terrible...

اعجبني المكان واسع واطلاله جميله

بعيد عند الخدمات المفارش غير نظيفه ورائحتها سيئه ويوجد نمل صغير جدا

This was my first stay with Opus, the receptionist Sarfian guide me well throughout my stay. Food and staff service at Roselle and Fifty 1 at Imperial lexis was splendid. Thumb up for the door man and bellboy.

While first time to try out Satellite bar at Imperial Lexis, we changed our shoes after knowing slipper not allow, went in and sit down. Realizing already sitting more than an hour, nobody come with menus, no qr code on table to scan order. Trying to get attention to the waiter and reception but in vain. Look around only few people and still have many empty seats. Feeling like invisible we decided to take our leave. Our check out was a disaster, I’ve been request a day before for bellboy to carry our luggage’s from our room to the M lobby, and Opus noted. Instead we waited at our room as time almost due to check out, went down and reception there have 2 women, and just arrange for bellboy. My taxi driver had arrived on time, and thankfully he agreed to wait for us. We finally have our luggage’s arrived at lobby for another half an hour. A guy from Opus with black suit telling us in muttering voice, instead of resolving of the situation, he saying ‘You are not the only person here to serve’. I’m feeling down thereafter and in doubt to stay again to this place.

Modern, clean, great views of Petronas Towers. Everything we needed for a short stay. Access to hotel facilities an added bonus!

No issues.

Location is great

Shared pool with the hotel, usually very crowded Apartment is very nice but not cleaned properly, also needs pest control Water not provided regularly, need to ask every time Check-out process is very weird, you need to inform them in advance and they come to check the apartment before allowing you to leave, it gives a bad feeling. They could improve the process The apartment does not give access to the gym in the 51st floor but instead to another gym in the 11th floor

Everything, especially the front line staff.

Nothing

酒店位置好，离Pavlion和双子塔都很近。酒店楼上的泳池晚上看双子塔无敌了。房间干净，设施很新。

I really like the view, the location to malls and food.

None.

Location, facilities, amenities, view, pool

Nothing

Расположение супер, вид из окна супер. Но на этом положительные характеристики закончены.

Сервис ужасен. Моя подруга заказала оформление номера в честь моего дня рождения. При въезде у нас должен был быть украшен номер. Но мы въезжаем и ничего нет. Подруга просит, чтобы вернули деньги за эту услугу, раз уж ее нам не оказали. В ответ - ой это не ваш номер, подождите мы оформим другой. Ничего что сюрприза уже нет? И мы замученные дорогой в 10 часов должны сидеть и ждать другой номер?? серьезно? В итоге отказались от возврата денег, потому что устали, хотели в душ и лежать. Нам от нашего "сюрприза" принесли 1 кусочек торта и вино. и все. ни извинений, ничего. Но на этом не все. Полотенца в пятнах, номер не супер чист, видела и пыль и волосы. Как-то за такую цену ожидалось большего. Но самое ужасное как нас мурыжили при въезде. Незабываемо.

كل شيء كان ممتاز الموقع مميز و الشقة كانت رائعة في تصميمها و مرافقها و كذلك الاطالة خيالية و أيضاً اشكر طاقم العمل من ادارة و عاملين كانوا متعاونين جداً و يلبون جميع احتياجات النزيل بسرعة و احترافية عالية 👌🏻

لا شيء

Für mich die beste Unterkunft in KUL. Super freundliches Personal. Immer disponibel. In der Lobby gibt’s das beste Mandel-Croissant, das ich bis dato gegessen habe. Sehr super - Wohnung super gepflegt und Ausblick atemberaubend.

Vrijwel alles

Dat je geen gebruik mocht maken van de skydeck.

location facilities and clean

service of the staff can be better than again as this is not a hotel its still okay

Nice location. The staff was so kind.

None

Un apartamento amplio, limpio y bien equipado. Buenos colchones y ropa de cama. Vistas excepcionales de la ciudad y de las Torres Petronas. Facilidad para checkin y checkout y cuidado de nuestro equipaje tras check in. Muy bien situado. 10’ a pie de Torres Petronas o de Pavilion y Bukit Bintang.

Nada

La vue c’est tout

Établissement très irrespectueux avec la clientèle harcèlement des 9H du matin pour un Check-out. Je lui demande 30 min supplémentaires la dame me dit qu’il y a des suppléments de 20€ par heure

Very clean and spacious rooms/apartment for 6 people with some luxuries within the apartment: the full body massage chair, extremely generous master bedroom. Daily cleaning of the apartment was also much appreciated.

Freezing cold air conditioning - this is possibly a Malaysian thing. We had to put on feather-down jackets when we arrived in the apartment and one of us even developed cold feet and then fever due to the extremely cold temperature. And it was not easy to change the room temperature - the only way to quickly adjust is to switch off the air con altogether.

I like everything about the hotel. It was clean, comfy and easy to access to all floors with the super swift lifts available. The view from the swimming pool was fascinating. Love it very much. Waiters at the pool sides were all super friendly and cheerful. Keep it up! Responses in the whatsapp was reasonable swift and still have room for improvement.

Just that I selected city view room and I expected to see KLCC tower. However I was been told that Im supposed to select KLCC view instead in order to get a room with KLCC tower view. Apart from this, me and family enjoyed this one day staycation.

L’appartement était nickel

On nous a mit dans un appartement qui n’était pas celui que nous avons réservé et en plus était plus moins chère , on a du gueulé avant qu’il nous change d’appartement le lendemain mais ça a gâté nos programmes, le personnel n’a même pas voulu faire un geste pour le désagréablement qu’il nous à causé

السعر ممتاز جداً وافضل من الفندق الاصلي ولكن لا يشمل الافطار المضيف طيب و متساعد

تسجيل الخروج غير مرضي تماماً

L’emplacement était bien. Une vue degagé sur les tours petronas depuis la chambre et également depuis la piscine. La chambre était bien équipe spacieuse et confortable.

La précision de notre choix de la chambre via booking n’était pas respecter. On nous a donner une autre chambre a notre arriver sans nous avoir prévenu et le haute la changer la deuxième nuitée puisque a insister de nous donner la chambre qu’on avait payer.

الفندق جميل ومكانه قريب من كل الامكان الترفيهيه ومريح وراقي وانيق وله اطلاله جميله على اغلب الابراج

لاشيء

Very lovely property, great view, lovely place to stay

The apartment was just gorgeous with a stunning view of the entire city. Super clean, comfortable beds and pillows, easy check in. Small gym but very well equipped.

The pool is quite disappointing, I didn't expect to find it full of kids screaming, playing and splashing water all over. There are no restrictions about it. They should do something about keeping the vibe quiet, relaxing and charming.

Large room clean and modern

It felt so cosy and warm just like home away from home. We were able to cook breakfast and do our laundry. The scenery is lovely as the apartment is facing the KLCC Twin Towers and the park.

NA

Location is fantastic amazing shopping mall and food nearby. Rooftop pool is stunning we all enjoy a morning the views and water. Plenty of space for a family of four.

Location

The staff not available 24 hours

It was a great stay here in this property. The apartment was very cleaned and The host Obaidur is a great host and very helpful. View from the Infinity Swimming Pool juat crazy. Thank you so much Imperial KLCC Residences By TR

The location is great, and the view from the rooftop pool is amazing.

The cleanliness was a bit disappointing.

الموقع جميل جدا مطل عالبرجين وقريب من الباڤيليون عشر دقايق مشي المرافق ممتازه جدا وكل شي نظيف والموظف عبدالرحمن متعاون جدا معنا

لا شي

房間的設施，而且可以洗衣服

櫃檯人員的態度非常慢，叫我們等到check in的時間之後還是無法入住，而且沒有給我們房卡只有QR Code，讓我們設施都無法立刻使用

Месторасположение

Все хорошо

Location is fantastic amazing shopping and food nearby. Rooftop pool is stunning we all enjoy a morning enjoying the views and water. Plenty of space for a family of four. Beautiful touch bringing a cake to the room for my wife’s birthday.

Key’s were sent via WhatsApp. A little awkward but we got used to it. Coffee shops on the ground floor is fairly expensive.