JW Marriott Hotel Shenzhen Bao'an International Airport

Alles

Nichts

Ежедневная уборка, хорошая локация, хорошие завтраки (есть как местная, так и европейская еда). Хороший бассейн.

С точки зрения органомичности номера - он не очень удобный. Раздвижные двери в зону санузла такое себе решение. Выключатели на свет находятся в неудобных местах.

Club facilities are good but it need to share with club members not only hotel guests

O hotel é excelente, limpo, confortável e oferece um café da manhã que contempla os costumes ocidentais e orientais, com muita qualidade.

A distância da área central é um obstáculo para quem quer aproveitar a cidade, mas funciona muito bem quando é preciso estar próximo do aeroporto.

前台很親切，很主動服務

房間內的設施 裝潢 稍微老舊，棉被不是很舒服

Great location, near enough to airport but next to a lot of entertainment and eating places . Staff accommodating.

necesito mas opciones occidentales

mucha comida china al desayuno

房間空間大，床很舒適好睡，浴室可以泡澡時看到外面的夜景

早餐坐位要找一下才有位子用餐。

Удачное расположение в начале прекрасной набережной. Отличные завтраки.

Уставшие номера дурацкой компоновки. Старая мебель, следы ремонта и как то не уютно... Обычно в сети отелей М по другому. Холодный бассейн :( сауны смех...

The property was located right near the Ferris wheel down by the water and the area is filled with restaurants, theatres, and shopping.

You need to make sure that you know which building you will stay in. I booked the Marriott thinking it was just one man hotel but there are actually several marriotts that are located around the area. It was a little confusing at first but the staff was friendly and accommodating once I realized I wouldn’t be at the main hotel building.

Café da manhã incrível. Tamanho dos quartos é ótimo. Limpeza também é muito boa. Mas nada disso compensou o prejuízo que tive lá.

Esqueci 3 necessaires no banheiro do quarto. Entrei em contato com o hotel poucas horas após o checkout para recuperar meus pertences. Me disseram que só haviam localizado 1 carregador de celular. Meu prejuízo foi enorme, pois dentro de uma bolsinha haviam vários carregadores de iphone e um carregador de apple watch, dentro da outra frasqueira haviam muitos produtos de cabelo (todos caros) e um fone da samsung, dentro da terceira frasqueira havia muitas coisas de maquiagem (rimel da lancome, rimel da benefit, batom da Dior, vários outros batons de marcas caras, entre muitas outras maquiagens). Meu prejuízo foi enorme pois mesmo insistindo para que verificassem, eles só me entregaram 1 carregador de celular.

附近有多間食肆，又有小孩玩樂地方，遇上了市集還可走走看，日落景色優美。近地鐵站方便，打車亦15至30分鐘去到其他地方。

WIFI 速度初期連不上或者慢，後經了解職員重新啟動WiFi 相對較好。游泳池要走另外一幢樓才可以（住前已告知）但不方便。

Никогда не ставлю 10. так не бывает. но тут было все на Отлично. номер великолепный, все комфортно. сервис прекрасный. отзывались по первому зову. кормили три раза в день, хотя платил только за завтрак. бассейн в другом корпусе за 1 км, так туда отвезли. Смело рекомендую всем.

никто бы не отказался от того, что бы было подешевле. но, наверное, мы не в сказку родились. все было отлично!

Sehr schöne Zimmer und ein außerordentlich gutes Frühstück

員工服務態度相當不錯，半夜致電服務台也立刻接聽，半夜3點拿枕頭也立刻送到。說有朋友生日也送蛋糕和佈置。酒店位置可步行約15分鐘到摩天輪。

The hotel had 2 buildings, the main one and a building right next to the Happy harbour with the big panoramic wheel called Glory Tower. The area of the Glory tower is really nice but we preferred the main building where the beds are more comfortable compared with those in Glory Tower which are too hard in our view, and the breakfast much ampler. Also the executive lounge is far much better from all aspects, a great plus. The room was spacey enough and very clean, with everything necessary. Staff was very friendly. Location good for having close the harbour area, the expo centers and the airport. They allowed us late check-out as we showed we had a very late evening flight, which was extremely helpful and appreciated.

The internet was a disaster, basically all 5 days we couldn't use it. The lobby area which is huge and nice, doesnt have any couch or chair, so basically if you need to wait for a guest or friend or a taxi, you cannot rest on a chair, so really unwelcoming for a hotel. Unfortunately until end of feb 2026, there is a construction site right next to the hotel and they make huge noise from 7 ocl in the morning until 23 ocl in the evening. So in the morning is impossible to sleep anymore. Breakfast has enough food choices, however sweets and gluten free products are missing and pastry overall all very limited. Also decaf coffee was impossible to get. However if I have to go again before end of February, I still think I would choose this hotel.

Big room, nice location

Construction next door which wakes you up from 7:30am on a Sunday morning ! I wish this is communicated at the booking time instead of discovering it at arrival! And btw, Customer Service of booking.com did not even bother to reply to my message !!!

Location - Cleanliness

Mini bar choice limited and no Zero Calorie drink options - ie Coke Zero

Breakfast really good and also lounge area is very convinient.

Staff English level is on the edge, i was expecting better english talking people

本應要求安排2間房同層，即孖房，但是下午3:00 去取房，職員多次推搪說祇可以提供一間房間另一間房間仲未清潔好，仲叫我哋攞住一間房另外一間房下午5:00回來再攞，但是，全部酒店佢寫明應該係兩點攞房為何五點先可以攞房，最後職員先至講因為房間比客人用戶清潔好有問題要五點先清潔到，我隨即投訴佢，點解唔講俾我聽？我多番追問之後他才說實話，你如果清潔都冇信心，點解仲安排我入住？最後安排我哋去另一個樓層分開房間。真是令人感到非常之不開心。

Nothing that I like.

Overall service was good except for the concierge. The worst thing was that the floor manager stepped in to intervene with the lapse of the services of the concierge supervisor. I had written an email to her on 27th July 2025 and I have not gotten any reply from her even until 29th July 2025 which is today. She assured me that she would reply to me about the lapse in services.

The rooms are really nice and the whole hotel is spotless. One really great point I'd highlight is the staff at breakfast, really lovely staff full of smiles and couldn't do enough for you. Really well done.

Hotel staff were great and location was excellent

Excellent hotel attentive staff and good amenities

The rooms feel a bit dated compared to newer hotels in Shenzhen

The room is spacious and the bay view is beautiful 🤩

The quality of the breakfast make us disappointed.

One of the best hotel beds and linen I’ve ever had the pleasure of sleeping in. Also, exceptionally quiet and unobtrusive air conditioning in the room.

A slightly wider choice of Western food would have added extra appeal.

Beautiful modern big hotel close to SH Airport.customer service 5* ! Great big room with great breakfast

Nothing

No much

-The staff is performing floor cleaning when I am still eating in the restaurant, they cleaned up all the stuff on the table when I have placed the occupied tag on the table and walked away. - that’s so noisy when the staff is cleaning for the room nearby at 9:00 am when I am still sleeping

Staff friendliness and helpfulness, fully equipped and large bathroom, exquisite rooms and variety of dinner buffet.

View from my room was not great.

Excellent location - not too far from airport, not that much traffic in area, lots of restaurants and malls in area Hotel itself is of very good quality Good wifi (not always the case even in 5-star Chinese hotels)

The outdoor swimming/sun area is quite dated and not very well maintained

we stayed for work and the meeting room was available the entire time we stayed. ferris wheel view balcony room. gym was new and quiet

location is poor. all the facility apart from the gym were not located in this hotel wing there were no options for hotel dinning apart from the executive lounge.

the staff were exceptional, assisting throughout the entirety of my stay with them. I couldn't have asked for a more pleasant vacation thanks to them!

not applicable

The breakfast here was ok

The concierge didn’t bring takeaway food to my room. They always made excuses not to bringing up. It was not worth the price

The staff are great, and I would like to express my gratitude for the exceptional service provided by Iris at 4 a.m. She provided outstanding assistance throughout my stay by giving me information about the hotel facilities and the nearby tourist attractions. Although I asked many many questions, she still answered them without getting tired of it. Under this circumstance, I feel the enthusiasm and the professionalism of the hotel staff. Again, many thanks for her assistance.

Location, swimming pool, sauna. Brightness

Really beautiful hotel with a great access to nearby (food) malls. I booked 3 rooms for my family in the main hotel which were all great. I understood from the reviews there is also a “tower” option which is actually not so close to the hotel. Breakfast was really good with a broad selection of food, however the restaurant was packed with some rude guests. When we mentioned our concerns to the staff, the “complaint” was taken very seriously and professionally handled by Annie. Swimming pool is great with a nice view!

The long wait at the elevators…

Nice property, great service & facilities. Comfortable, clean & nice breakfast

Location is a bit out from the busy & happenings area such as restaurants’ street

What a fantastic hotel. Everything about this hotel is great to great.

very nice hotel with a nice facility and nice Executive Lounge The Location is very good. next to Oh Bay! and International Airport

Nothing

This hotel was terrible. I was here for 10 days and I had a bad stay. The only good thing was the location and the pool

This hotel was terrible from the beginning. We were here for 10 days. The staff, The security specialty vector (didn’t show his badge so this is what he said)the receptionists called David and katirin. The first night was terrible they gave a room that was not the one we booked and it was not clean at all . the main reception was closed. we got to the hotel at 1 and got our rooms at 3:30. Secondly the security followed my family and watched us in an uncomfortable way for no reason. On our third day I went to walk at the beach at 10 pm and there was only one security there no one else. When I came back 10 minutes later my shoe was gone and my socks were left on the sand. I went to the guest service and told them this and they didn’t even look at the security camera and told me sorry it was lost we can’t help you. There was no clean towels in our room and we called 5 times to ask them for new towels but they brought them the next day.

Clean facilities, friendly staff, efficient checking in and out

Nothing, everything was exceptional

clean , friendly , amazing food. amazing atmospere. helpful staff. good value

wifi was difficult to connect or stay connected. understand this is probably beyond your control.

We thought we knew what to expect staying at JW hotel - a safe choice like other major international hotels without "surprises", even though there were some negative reviews about this hotel from other guests. But thanks to Ian! We will again choose this hotel because of Ian's professionalism and friendliness. He made our stay at the hotel memorable.

Good location. Walking distance to metro.”

Bathroom door won’t close properly and will be much better if all lightings can be separately controlled.

Breakfast was good and included.

Didn’t realise and wasn’t told the bar was invaded by mosquitos. I got badly bitten and my business trip was badly affected. There should have been warnings and advice.