The Saga House

The staff were lovely, the balcony and natural lighting is a great touch.

They demanded a 3.5% fee for paying by card, contradicting the description on Booking.com. When I brought cash from an ATM, a young female staff member impudently asked me not to take the change—which, by the way, amounted to much more than 3.5% of the bill. When I asked for something to deal with the mosquitoes in the room, the same staff member told me they did not have anything for mosquitoes and, outrageously, suggested that turning on the air conditioning might “scare” them away. I had had a much better experience in the past at similarly priced accommodation in the Old Quarter. There was a brown stain on the duvet.

chưa ăn sáng dù ở tới 6 ngày vì không được thông báo . thái độ nhân viên tốt, cởi mở

xe hơi không vào được

員工貼心服務，主動提前詢問是否需要接送機，還讓我們提前入住，位在熱鬧街區附近的小巷中，步行即可達有名的蛋咖啡、夜市、景點。

La disponibilitat i amabilitat del personal, així com la comoditat de l’habitacio

Tot estava genial.

I've been in Hanoi 4x already and this hotel has the friendliest receptionists that I encountered. They are very fluent with english, friendly, and helpful. The room is very spaceous and clean too. The hotel has an elevator although there are still a few stairs in the entrance, but the receptionists are very helpful in carrying our luggages. The popular souvenir store for Filipinos (Ate Ha's) is just at the street's corner so that's a plus for us too. Booking a taxi to the airport is also easy with them. They accepted our Philippine peso bills since we don't have a VND cash too.

Perfect stay great people

Nothing it was perfect

We had a wonderful experience with this place it made our stay in Hanoi so great. Lovely staff so helpful especially Tao. They will go out of their way to organize your trips and make sure you are comfortable. Hotel is in a very convenient area in old Quarter but quiet.

N/A

Wir hatten das Zimmer mit dem kleinen Balkon und im Whirlpool und waren sehr zufrieden. Es ist alles bestens. Das Personal ist unheimlich freundlich und sehr bemüht. Wir hatten eine fantastische Zeit. Es liegt mitten im Herzen der Altstadt und ist trotzdem nicht so laut wie auf der Hauptstraße…ist eine top Lage

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Situated in a strategic location within the old quarter. All accessible within walking distance. Friendly staff especially Ms. Moon as she is very helpful & assist on all tours arrangement without hassle!

N/A

TOUT : - Emplacement parfait, tout à proximité. La rue est calme. On dort paisiblement - la chambre est immense et le lit whaouu (tres très grand et très très confortable). - la baignoire à paillette :) et l'eau chaude. - un petit frigo, la télé avec YouTube. On recevait tous les jours 2 bouteilles d'eau - le service pour nettoyer son linge (pas cher et rapide) - le personnel surtout la dame de l'accueil, toujours souriante, serviable et tellement gentille. Elle avait toujours un mot agréable quand on se croisait. Je recommande cet hôtel, j'y ai passé environ 10 jours et c'était vraiment top.

Rien, tout était parfait.

Great location! Staff very helpful ❤️

Temiz ve personel guleryuzlu idi

Very helpfull staff, they can help with any transport or tours is you want. Comfortable rooms with enough space to relax. Everything really clean

La ubicación y el personal muy amable

Deberían de esmerarse un poco más en la limpieza y las camas eran un poco incómodas

Personnel très agréable, calme et super localisation

Stayed there the 2nd time as I like it.

Die Lage ist unschlagbar- super zentral und gleichzeitig in einer ruhigen Gasse

Das Zimmer hat gemüffelt und sich unsauber angefühlt. Leider hat an dem Abend ein Fußballspiel stattgefunden und die kleine, eigentlich ruhige Gasse war sehr laut. Wir haben das Hotel noch in der gleichen Nacht gewechselt.

Gute Lage in der Altstadt von Hanoi. Das Zimmer war groß und die Betten waren groß und bequem und das Bad hat gut funktioniert. Das Personal war sehr freundlich und hilfsbereit.

Very impressed with the spacious room (Triple room w/ balcony), enough hot water to actually fill the bath tub!, wifi was good, and location was great - right in the middle of best of old town, but quiet enough that it was easy to get good rest and relax.

Advertised balcony was more like a large sliding window with a handrail, not really an exterior balcony, but was still very nice huge window, and nice to have such a large double slider window for fresh air and day light.

Die tolle Lage, es war alles zu Fuß erreichbar.

Die Lautstärke im Zimmer, durch Lüftung, Hellhörigkeit etc.

Location just convenient for walking around the town

No kettle provided and room with out window

Avulias henkilökunta

Great location, clean updated rooms, friendly staff who speak good English, and good wifi.

Versteckt aber Top

We hebben hier slechts 1 overnachting gehad, maar dat beviel prima! Het personeel is vriendelijk en behulpzaam, de faciliteiten zijn prima en de kamer was heel schoon.

The receptionist was so helpful and kind.

Was not what i was expecting and it was disappointing for the money they ask eg no coffee,water in the room!

Andrew was very helpful and allowed us an early check in. He also helped us with bus tickets to Ha Giang. We were only disappointed with a pillow case that had obviously been used on not changed, but we found a clean one in the closet. Otherwise, room was clean and comfortable.

STAFF WERE PARTICULARLY FRIENDLY AND HELPFUL.

I arrived the hotel at 1:10pm to check in , after check in she told me the room is ready but check in time is 2pm you have to pay 100,000 more to go in the room now, that is my first time encounter this 😅so I just paid. Normally I went so many hotel they only say is ready you can go to yur room or the room is not ready can come back by 2pm. Fair for us , I think this service I can’t accept.

The property was in a great location in The Old Quarter, in a side alley, so was not too noisy. The room was very clean, and had enough storage and the bed was comfortable. The laundry service was excellent and everything was good value for money!

Nothing!

２月の一人旅で、３泊お世話になりました。 旅の目的が「観光」「食事」なので、ホテルを選んだ基準もそれに準じています。私のように「寝るだけ」であれば、十分満足できるサービスでした。 泊まったのは６階の部屋、専用のバス トイレがありますが、部屋の外に別部屋としてありました。これについては予約後にホテルからその旨のメールがあり把握していましたが、できれば予約確定前に、部屋を選ぶ段階で分かるのがありがたいと思いました。なお、シャワーのみです。このフロアの客室は私が使ったこの１室のみてした。シャワー、トイレの度に部屋の外に出るというのは、少し面倒に感じました。 空港からホテルへの送迎サービス(450,000ドン/約2,500円)があり、ハノイ到着時に利用。指定の場所にて名前を書いた髪を持ったドライバーが立っていて、迷うことはありませんでした。支払いはホテル到着後にフロントにて、現金です。 チェックアウトは１２時、帰国が夜便だったので、フロントに頼んで荷物を預かってもらいました。 細い路地に面していて、分かりづらい場所にありますが、観光や食事には便利な場所です。空港とハノイ駅を結ぶ路線バスの停留所も近くにあります、

Hanoi Saga Hotel offers great value for its price. The rooms are clean and cozy, and the location is fantastic—right in the heart of Hanoi's Old Quarter, making it easy to explore the city's highlights. Super close to everything—restaurants, local eateries, Starbucks, shops—literally EVERYTHING! The staff is friendly and helpful, always ready to assist with recommendations or bookings.

Comfortable beds, great location.

Cozy place. Very clean. Prompt housekeeping. Down a nice quiet side street. Room is quiet.

It was a good location, and we could walk almost everywhere within 1 Km.

We were first asked witch room we would like to stay in, but when we answered they said we didn’t have a choice and had to stay on the top floor. This room didn’t have a bathroom inside, and we had to walk out to the hallway to go to the bathroom, which we were not able to lock if we were not there. The hallway also had I camera pointed directly to the bathroom and room, so you had to get properly dressed, and take the room card with you each time. Just a bit inconvenient. We asked the staff kindly to not clean our room, since we don’t want people entering without us there. They said okey, but the next day, they had been in our room without cleaning, just making the bed, without even changing the sheets… the second day they asked us randomly to pay our room, on the spot. And we weren’t leaving for 2 more days, just very strange since they didn’t mention anything when we checked in. They also take 3 percent credit card charge witch is not allowed to do in Vietnam.

Great location.Close to all the street life of Hanoi. Big room ,very clean.Small fridge in the room.Really helpful staff. Plenty of cafes close by to get breakfast. The hotel picked us up from the airport for a great rate.

Nothing

Almost at Old Quarter center. Clean, bed comfortable, hot water n bottle water. Has elevator private bathroom. A bit hard to find when first arrived. Local at a alley. Many buildings are such in Hanoi. Easy way to find > look for Starbucks and walk straight to the back entrance n the hotel is on that alley. Receptionists spook enough English.

Not happy had to pay to replace for tiny blood stain towels because, according to staff, can not be clear n need replacement.! Unbelievable that can not be clear. Otherwise all ok

Friendly staff, clean and spacious room and very convenient location!

Great location and situated at the Old Town quarter while remaining to be quiet at night. Staff are very nice and helpful. The room and toilet are clean. Worth the value of money.

Spacious room and comfortable bed

Very noisy, people was shouting on the street and at 4:00 am the butcher below starts cutting meat and it is really noisy. We left some flip-flops at the room and they claim there were not there, although we are 100 % sure we left them at the room.

Modern, cozy, clean, and safe.

Property name was small

Bed was comfy! You can keep your luggage at the reception- that's a definite plus!

Nice location in the city center and quiet at night

Everything is fine

Clean, good location

A bit hard to find on arrival.

My room had air conditioner that worked perfectly, the queen size bed was comfortable (hard mattress but it don't mind). Muy room did not have windows so I could not hear anything at all from the street. The bathroom was clean.

On my second night a felt a very uncomfortable cigarette smell. I am pretty sure ir came from outside de hotel because every time I left the hotel I saw an ashtray full of cigarette butts.

The room is really great and very spacious. The AC works so well.

There’s no internet and phone signal since it’s isolated and located underground.

We spent one night at Hanoi Saga Hotel. The room was very spacious, clean, and tidy. The staff spoke English perfectly and the location is excellent if you want to explore the city.

The place was super clean and tidy, the girl that welcomed us at the reception was fantastic, gave us some great tips. highly recommend

convenient and restaurants are within working distance, friendly staff

NIL

I like to be barefoot if the floor can be a little bit cleaner.

Everything was perfect. Staff all are friendly, and the location is great. Will come back whenever I travel to Hanoi.

Nothing.

We really enjoyed Hanoi Saga Hotel. The location is perfect to explore old town by foot, but also quite easy to get to! The little side street is small and relatively quiet, making it quite peaceful compared to the hustle and bustle from Hanoi. All of the staff where super helpful and they helped us getting an airport transfer and some cheaper simcards. Additionally, if you have any questions, they were always willing to help. We were able to leave our bags there during our last day as well. Bedrooms were nice and clean.

Nothing

Friendly, welcoming staff, eager to provide help and recommendations. Close to the busy areas but tucked down a quieter alley. Very simple accommodations.

Smelly bathroom. Tub floor rounded making it challenging to shower.

Great location, the host was very welcoming and helpful

From the 5 times we visited Hanoi, this was the best hotel. Everything was perfect.

my room was on a higher level (elevator) with a window and natural light, it was super clean(bathroom was great too) the location was very convenient and the staff Uber helpful

nothing really

Location and very friendly staff.

room lighting.

Great location - right in the center of the Hanoi old town, convenient for moving to places and there are many famous culinary options (such as Giang cafe for iconic Eggs cafe, Yen sticky rice...) and convenient room. Hotel host is also very enthusiastic and supports to guide travel options to different locations in the North of Vietnam.

The entering is a bit small and inconvenient

Great location and very friendly staff, always willing to help with everything you need

The staff was super helpful to find out restaurant, sightseeing and everything you need to visit Hanoi

Hanoi is a very busy city and the hotel is in the heart of it so it comes with a downside : it can be quite noisy. Also, i would recommend the hotel tonuse « warm » bubble to improve the atmosphere in the rooms.

Super helpful staff and English speaking Nice big room Amazing comfy bed Elevator!! Perfect location

Needs dividing curtain near bath tub Entry can be little uneasy for some people as there are food stalls near it Jet spary pressure was very High!

Highly recommended. Excellent location right in the heart of the CBD, just a few minutes walk to Hoan Kiem Lake, Dong Kinh Nghia Thuc Square and Ta Hien street. Lots of coffee shops and delicious restaurants around. Nice, clean and spacious room with good facilities at a reasonable price. Ms Tâm (Receptionist) is superb friendly, helpful with her professional customer service manner. She tried to help me with my glasses issue 😎. We will surely come back

Nothing. All are 👍

Best hotel in Hanoi, in city center, near everything but in a quiet street. Clean room, very comfortable bed, hot shower and tv. The staff was very nice and helpful, specially Lily, thanks for everything! We will come back!

the bathtub was a lovely surprise

the noise that the neighbours make in the alley.

Location, helpuf and nice staff,

Lack of bed side lamps, strangely screwed toilet sit

very nice staff!

good Location, Big room for for little miney

Room was badly isolated, we heard the other hotel guests during the night loudly. We also found two used towels in our room when we got there which was a bit suspicious- bathroom didn’t look super clean, some hairs on the bedsheets